User Reviews for Holiday Inn Express Hotel and Suites Montreal Centre-Ville

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Jul 6, 2005 by Joy from Princeton Jct, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Very convenient location
• Unhelpful staff. Impractical amenity-- suite with kitchen, but no stove/pans/pots/utensils

“The hotel is centrally located, very convenient. However, the so called suite with kitchen, has no stove/pans/pots/plates/utensils what so ever. why bother to say it has a kitchen?We also called beforehand to request a crib, yet that request was not on file.There was one day we needed to get back to hotel before 2PM, and room was not cleaned yet. And when we left for 3 hours and left instruction to have the room cleaned, when we are back, the room was still the same.”

Jul 6, 2005 by Jennifer from Hilliard, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The balcony overlooking the city and old Montreal was an unexpected bonus.

“I thought the hotel was a steal at the price I paid. Our room was a suite and the hotel offered free hi-speed internet in the room. I emailed the hotel and was able to combine reservations as well as request a non-smoking room. All in all I was pleased with the hotel location, staff and stay.”

Apr 26, 2005 by Sharon from Lowell, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was huge; a suite, really. The front desk staff were wonderful.
• I liked everything- it truly exceeded expectations.

“The hotel is conveniently located near Old Montreal, the metro and St. Laurent Street. The rooms were very well appointed, the staff friendly and helpful. It was a great stay.”

Apr 20, 2005 by Andy from Amherst, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Fabulous free breakfast, nice rooms, good service.
• Location is dicey--sort of a red-light area one block away. Avoidable, but a pain.

“I very much enjoyed staying at this hotel, and have gone back. The rooms are clean, I got a suite one time, with separate bedroom and living room. Each room I've stayed in had a kitchen with fridge, stove, etc., which is a nice bonus. And the free breakfast is extremely good--muffins, bagels, hard-boiled eggs, fruit, yogurt, several types of good bread for toast, etc. The one drawback is that there's a sort of red-light district one block away on St. Catherine. Not unsafe, just a bit problematic for some families. You can avoid it, but it's a pain--especially since the hotel itself is so great for families.”

Apr 19, 2005 by Barbara from Los Lunas, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was outstanding! They went way beyond expectations to ensure my stay was enjoyable! Thank you concierge extraordinaire!
• Nothing bad to report!

“This hotel was in a great location; very near downtown with access to a local grocery store. The room was impeccable; separate bedroom, living room and kitchen with full-sized refrigerator. The staff was outstanding and always available to help. Fantastic free breakfast every morning. I might go back to Montreal just to stay at this hotel!”

Apr 18, 2005 by Joel from Boalsburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• great free breakfast!, nice spacious room
• they kept putting away the hide-away bed-irritating

“GREAT value!, a bit of a long walk to the main downtown action, but not far from historical Montreal.”

Apr 18, 2005 by Rosario from Escondido, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent place with great service, kitchenette, fabulous breakfast, best hotel bargain in Montreal.
• There was nothing I did not like. I stayed an extra night at regular price since it is a great place.

“The hotel is an excellent bargain especially because of the services it provides (it has wireless internet a full kitchen in most rooms.) The staff is excellent and they go out of the way to make you feel at home. Clean, comfortable, and well situated with parking available for a fee and a great continental breakfast, this is the best bargain in terms of hotel in Montreal. The Business Center has two computers and a printer available 24/7, which is another advantage. I plan to return and stay since it is such a great deal, close to a supermarket, the subway, Chinatown, and within walking distance of Old Montreal. Great job.”

Apr 17, 2005 by Rick from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location, location, location
• The staff did not give an extra key to a friend like I asked

“The hotel was well beyond expectations. Located near several nice restaurants and a mall, there were plenty of opportunities for recreation. The staff were considerate and knowledgeable of the area which added to the experience as well. Most days ended with a Labatt's being thrown back at the bar located in the Days Inn across the street.”

Apr 7, 2005 by Doug from Flushing, NY
Overall Rating: 10
Cleanliness:[10] • Location:[6]

• Amazing hotel for the price, even got a living room!
• Nothing.

“Great hotel- comes with a kitchen, a living room, free DSL, cheap valet parking. It was clean and the staff were helpful.”

Apr 4, 2005 by Nargis from Saint John, NE
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was friendly and helpful, suite was excellent with full kitchen. Continental breakfast was excellent.
• Liked everything.

“I would be very happy to stay at this hotel again. Location was ideal, just off Chinatown, walking distance to convention centre. Staff was courteous. Excellent accommodation. Price was right!”

Mar 21, 2005 by Michael from Allston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• very clean rooms clean lobby

“Excellent stay except hotel did not have my reservation. Hotel was found afterwards at fault,and I received a free stay next time ONLY because I pushed for it.Hotel,being and admitting their error,should have offered to me. I had to pay for room and get reimbursed on my credit card-a major inconvenience.”

Mar 10, 2005 by Lawrence from Sorel-Tracy, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Room was clean, elevators fast
• Valet parking

“Nice location, nice staff, for a quick sleep in the city, it's a great hotel !”

Mar 3, 2005 by Tom from Benicia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, and nice continental breakfast.
• Nothing negative to report.

“0”

Mar 2, 2005 by Gavin from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Apartment style rooms (separate bedroom + living room)

“Excellent hotel. Conveniently located near Old Montreal and the bars/restaurants of St Laurent and St Denis. Decor isn't as interesting or plush as a 3* or 4*, but you can't beat having a separate living room and well equipped kitchen.”

Mar 1, 2005 by Seth from Cumberland, ME
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• The continental breakfast was better than average.
• It was unclear how to deal with valet parking.

“I liked it; it was above average, and had some okay amenities. The gym was ridiculously small and couldn't really be called one. My stay was fine.”

Feb 16, 2005 by Phillipo from Boston, MA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• It was a large room.
• Mystery charges/poor heat/intermittent hot water/rude staff/construction work.

“Great location. Hotel staff rude and curt. Lots of noise. Not enough hot water. Very cold, heat does not turn up. Got charged $350 in mystery charges for a 180 stay.”

0 of 1 people found this review helpful.

Feb 14, 2005 by Jason from Rutland, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean and the employees were very professional, and the room was top notch.
• Nothing. It had everything

“It was in the perfect location for my stay. It was right around the corner from Club Soda, were the venue I attended was, and St. Catherine Street, the strip of Montreal. Oh yeah!! 5 minutes to the Casino. It was an awesome and cheap Birthday weekend. ”

Feb 14, 2005 by San from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location. Very clean. huge room
• not terribly close to the underground

“Great hotel. Nice location near St Laurent street clubs. Huge room. Great price.”

Feb 13, 2005 by Gabriel from Freeport, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Hotel was very clean, and the breakfast buffet was simple and good.
• We needed to pay city tax at check-out that we didn't expect.

“When we checked in there where 2 different reservations in our name. It took a while to straighten things out. Otherwise an excellent experience.”

Feb 7, 2005 by Ed from Phoenix, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• it included a lot of services i was looking for; internet, breakfast, all complimentary
• there was no swimming pool

“i had a great stay and would highly recommend this hotel to friends.”

Feb 4, 2005 by Paul from Forest Hills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Super-clean, well appointed and spacious rooms.

“Great location, walking distance from the Latin Quarter and Old Montreal and close to subway stations (4 or 5 blocks) for access to the whole city. Room was very clean, spacious and comfortable. Room amenities included a microwave, coffee machine AND kettle. Staff very welcoming and helpful. Fantastic complimentary buffet breakfast. Great hotel.”

Jan 29, 2005 by Daniel from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was very pleasant & accomodating, nice room, excellent service
• Hidden fees! I was never told that parking/valet was not included & was charged a large sum for it

“Holiday Inn Express by FAR surpassed my expections. The staff was incredibly friendly & eager to please their guests. I was very impressed with both the quality & size of the room. I would recommend this hotel to anyone wanting to stay in Montreal.

The only thing I didn't like about this hotel is actually a trivial thing. I wasn't told about the parking/valet fees in advance & was hit with a suprise bill at the end of my stay. I feel it to be the responsibility of the hotel administration to advise their guests of any paid-services so that they may make the decision knowingly.”

Jan 21, 2005 by Jinho from Ithaca, NY
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[8]

• Too cold, limited HOT WATER IN CANADIAN WINTER

“The door man was yelling me not to park in the front, and I was really cold in the roon, when outside was like -10 degree F.
Even hot water ran out after the hot bath, and I had to wait an hour or two before using hot water again.
If I knew it, I would have not taken this deal. I wish I had 2 star than 2 1/2 upgrade.”

Dec 17, 2004 by Anthony R. from Montpelier
Overall Rating: 10

“Really provided a wonderful accommodatoin--corner room. Continental breakfast was more than jucice/coffee/toast. It included fruit, choice of yogurt, bagels, etc. The room support staff (cleaning folks) were a little lacking in not following through on a couple of things. Two computer setups in lobby for free access to internet (one unit has a printer).”

Dec 15, 2004 by Tim C. from Essex Junction
Overall Rating: 5

“Courteous staff, spacious efficiency reasonably well-appointed, but the floor needed to be vacuumed in several spots and when I arrived there was a large amount of sand in the sink. Otherwise, good experience.”

Dec 1, 2004 by Brenna Y. from Burlington
Overall Rating: 10

“The hotel was better than expected!”

Sep 26, 2004 by Brendan G. from Brooklyn
Overall Rating: 9

“The hotel, for the value was great. I had called the hotel to give them the names of the guests in my group of 8 in 4 rooms, as well as called to make sure they had parking for my oversize vehicle (a van pulling a trailer). They did NOT have parking even though they said they did when I phoned. Woman at the desk screamed at me and refused to put the names of my guests and at least two in my group missed important phone calls since she wouldn't put names on the rooms.”