User Reviews for Hyatt Regency Montreal

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Apr 26, 2008 by Claire from New Jersey
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Clean, convenient, friendly.
• Confusing elevator system, lack of staff during emergencies.

“Unfortunately I was staying at the hotel when a fire broke out at about 330 am on one of the hotel terraces. The alarm system worked well but the evacuation process was somewhat of a nightmare. Those on my floor (8th level) followed the emergency exit down the stairs, which were poorly marked, and out the emergency exit which took you to the mall. When we got to the mall doors, they were locked! Everyone started to panic, but eventually we managed to get ourselves out through the parking garage a few more flights down. There was absolutely no staff aid to be found during the evacuation which i found to be very annoying. Although the hotel recovered well, and the next morning everything was back to normal as if it hadn't really happened. Besides that incident, the hotel was fabulous. Besides the confusing elevator system, it was very clean and neat and the staff was friendly. No problems if you don't speak French. Valle parking was convenient as well. Great breakfast buffet. Would definitely go back.”

Apr 25, 2008 by Pete from Fairfield, CT
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location and front-desk staff.
• Horrible, loud, screaming Extreme Fighting fans from New York waking us up at 4 am. America embarrasses us once again!

“If you want to be in the heart of Montreal, stay here.”

Apr 23, 2008 by Bobby from Toronto, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great place to stay, would so stay there again.
• Two elevators to the hotel rooms.

“Great hotel, nothing more to say.”

Apr 23, 2008 by Brian from Newburgh, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[6]

• The mall directly underneath it is great!
• Do not exchange your money at the front desk.

“The hotel is very clean and the staff is helpful and friendly. There is a mall with a liquor store, we went for a bachelor party, a supermarket, a food court and several restaurants that was located right underneath the hotel. It was extremely convenient and it definitely came in handy. It's about a 8-10 minute walk or $10 cab ride with tip to the bars and strip clubs. Overall we enjoyed our experience and this hotel was great to us!”

Apr 23, 2008 by Eric from Shirley, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was very pleasant, food at the hotel bar was great!
• Entry to this hotel is complicated due to the multi level entrance.

“Nice place to stay and would be happy to do it again. The room was clean and the services were great.”

Apr 20, 2008 by Lois from Stonington, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Efficient front desk, attractive rooms.
• Need to take elevator to lobby/ minimal amenities in bathroom.

“The Hyatt Regency is centrally located directly across form the Place des Arts in Montreal. Old Port, Chinatown, Ste Catherine Street shopping are all within walking distance. The rooms are typical of this star level well appointed and well kept. We requested a room on a high floor, away from elevators and ice machines and got our request.”

Apr 16, 2008 by John from Hartford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Bathroom for my room was very small.

“An excellent value. The location is ideal and the staff is very helpful.”

Apr 8, 2008 by Geoff from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent Downtown location close to all the major amenities.
• Room layout too narrow.

“A well situated hotel near Montreal's Old Port, Financial District, Convention Centre and Centre for Performing Arts, the Hyatt Montreal is a pleasant, efficient hotel with a twist of Montreal charm. The hotel is also connected to Montreal's efficient metro system and underground city allowing one to visit numerous interesting sights in locations beyond Downtown. The staff was extremely friendly and helpful. I would most definitely consider the Hyatt Montreal again when I'm in the city for either business or pleasure.”

Apr 6, 2008 by Melissa from Grand Rapids, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• 6 pillows on the bed. Do I need to say anything else?

“Great hotel. Beds were comfortable. Staff was extremely helpful. Clean, very well kept.”

Apr 4, 2008 by Atiya from Linden, NJ
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The convenience of this hotel cannot be beat.
• The bathroom needed a definite scrub due to excessive mildew.

“A great hotel with suburb, helpful staff in a great location central to many amenities.”

Mar 27, 2008 by Phyllis from Hampstead, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Services ($ machine, parking, etc.) attached to hotel. Desk personnel awesome!
• Loved this hotel!

“The staff at the desk was above and beyond helpful. Room was gorgeous. Location great - within walking distance to everything. Parking very reasonable in garage at $8 a day evening and weekends. For a Friday evening through Sunday afternoon stay, payment was $16! Can't beat it. Very pleased and happy as can be with hotel! Thank you!”

Mar 16, 2008 by Anthony from Markham, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Well located... close to most attractions.
• It costs to park.

“It is a great hotel - great facilities, gym, indoor swimming pool. Good location - close to attractions, restaurant of different price. I guess my only complaint is it cost to park - $20 a day.”

Mar 9, 2008 by Stephen from St. Thomas, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent location, comfortable bed, helpful front desk.
• Not enough drawer space, Washroom a little on the small side.

“Third time stay, still like it very much. This hotel could be rated at 3.5 stars.”

Mar 6, 2008 by Miranda from Guelph, NU CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Perfect location.
• Pool closed unexpectedly.

“The staff were quite friendly and accommodating, the location was perfect in walking distance from the train, shopping, art museum. The only complaint I have is that a staff member opened the door (I was in the bath), shut it right away realizing I was there, but did not shout out 'sorry, mistake' so I was frightened not knowing who had unlocked the door. I spoke with the maid afterwards and did lodge a complaint. Otherwise all was excellent. Note: no fridge was in the room, we had to ask for one.”

Mar 6, 2008 by Cindy from Thornhill, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was very clean in a central location.

“Overall, I had a pleasant experience. I found the staff to be very friendly and helpful with any questions I had.”

Feb 24, 2008 by John from Hartford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness and quality of staff.
• Cost of single-malt scotch at bar.

“An excellent hotel. I visit Montréal frequently and hope that I am able to stay at this hotel for all future visits. How refreshing to attend an event at place des arts and walk back to the hotel without going outside to the chilblained air!”

Feb 18, 2008 by Hanna from Colchester, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The room was great with a great view.
• Needed more information about what restaurants/shops located around it.

“It was great, the people were very nice and formal.”

Feb 7, 2008 by Kim from Peru, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool area was great-.
• The pool hours were very limited noon-7pm, was difficult if you checked in late or had to leave early.

“One of our favorites. Location is great.”

Feb 3, 2008 by Roger from Beverly, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenience-location to city areas-business friendly.
• Cost of parking.

“This hotel compares favorably to most other hotels of this type in this city and if I can get the same rate as I did this visit I will stay there again. Generally a very nice stay.”

Feb 3, 2008 by Ilanith from Far Rockaway, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and helpful; the sleeping arrangement (bed) was very comfortable.
• Nothing.

“I only know that I thoroughly enjoyed the atmosphere, room comfort, and staff friendliness. Thank you.”

Jan 24, 2008 by Rozina from Etobicoke, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff, great location, nice rooms and atmosphere.
• Problems with room.

“Great hotel, great location and friendly staff. Close walk to Eaton centre and shopping on St. Catherine.”

Jan 6, 2008 by Q from Brampton, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• All amenities closed during stay.

“Great hotel, friendly staff, but limited use of facilities. All extras (which are free at many hotels) costs here. - i.e. internet.”

Jan 5, 2008 by Kim from Montreal, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked the location.
• Long check in and check out lines.

“Beautiful hotel, however the rooms might need to be updated, and uplifted. There was a noise in my room for the 2 days I spent there. It sounded like the room above me was being vacuumed non-stop. The sound made it very hard to fall asleep. But overall great hotel if your a deep sleeper!”

Jan 5, 2008 by Gary from Champlain, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Beds were very comfortable, room was clean.
• Room stuffy, could not adjust temperature. Pool & gym closed for entire stay.

“If the features that were listed on their website were available, this would have been an excellent hotel. Staff was friendly. Beds were comfortable. Good location.”

Jan 3, 2008 by Ken from Hickory, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, room and bedding quality, staff.
• Nothing.

“Excellent and exceeded expectations, thanks praline.”

Jan 3, 2008 by Talia from Brooklyn, NY
Overall Rating: 4
Cleanliness:[10] • Staff:[1] • Location:[8]

• The attached mall.
• The dubious charges.

“NA.”

Dec 13, 2007 by Brenda from Leamington, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, cleanliness, location.
• Not enough toiletries had to ask front desk.

“Beautiful hotel, great staff, good location. Montreal is a beautiful city.”

Dec 3, 2007 by Luke from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location with mall/shopping underneath, very central.
• Long hallways.

“Great hotel--very central, attached to the Palais des Congres, near all the main attractions of the city.”

Nov 29, 2007 by Josh from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• The room was very comfortable, clean, and spacious.
• It was inconvenient not having direct street level access.

“I stayed at the Hyatt Regency in Montreal for two nights in November. The location was outstanding, only 2 minute walk from the best shopping stretch of Ste. Catherine Street. It's connected underground to the Art Centre/Complex, and is located above a shopping centre and convention centre. For a quick bite to eat, the food court there has above average quality and variety. The rooms are fairly spacious, and very clean. Overall, I was very happy with this hotel. I would gladly stay here again.”

Nov 26, 2007 by Raja from South Burlington, VT
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• The ambience is nice.
• The hotel staff are not that friendly to non-French speaking guests.

“The check in took too long. The room that we checked into was not ready. It had the earlier guest's leftovers all over the room. It took about an hour for us to change the room.”

Nov 25, 2007 by Ian from Bloomfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The attendants were very helpful.
• Nothing.

“Very Nice, great room, amazing staff.”

Nov 21, 2007 by Saro from Richmond Hill, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent service with all employees.
• The 2 sets of elevators that you had to take, 1 for park, 1 for hotel. But its ok.

“Perfect destination, will be revisiting all the time.”

Nov 16, 2007 by James from Flushing, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice pool and staff.
• Have to take two separate elevators to get to room; expensive parking.

“Would stay here again.”

Nov 15, 2007 by Jack from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location, good staff, nice rooms.
• Nothing to say bad about this place.

“A+ hotel I love this hotel.”

Nov 12, 2007 by Ron from Dover, DE
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location.
• Staff was somewhat snobby.

“Great location in the downtown area, near everything. Heated pool and sauna/steam room complimented the experience, but the front desk staff was a tad snobby and aloof. Overall, a great price for a great hotel.”

Nov 12, 2007 by Val from Mississauga, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location and price.
• The two double beds were very small and uncomfortable. Woke up the next morning with back pain.

“Excellent hotel, clean. The only problem with it was the two double beds. They were very soft which made it uncomfortable. Woke up the next morning with shoulder and back pain.”

Nov 12, 2007 by Ahsanul from Nepean, ON CA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[4]

• The hotel is located close to downtown.
• Hotel is sitting right next to strip bar and homeless area. Very cheap about internet access.

“1. Hotel is cheap about their staff. 2. Towels are extremely cheap, with a hole in the middle. Torn. 3. Expected hotel internet to be free. But it costs $14/day 4. Located next to sitty place with full of homeless people. 5. Hotel parking offers only $25/day valet parking.”

Nov 8, 2007 by Alain from Toronto, ON CA
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[7]

• Located over convenient mall.
• Moldy bathroom.

“Decent hotel, however, the bathrooms aren't ventilated and are moldy. The lack of ventilation also creates. Umm. Odor issues in the rest of the room when someone 'uses' it. Also the concierge was unable to help us find family friendly activities that were non standard. We've been to Montréal quite a lot over the last few years and were done with the usual stuff (biodome, insectariums, 'science centre', museums, etc.). Either mtl isn't family friendly or the concierge simply didn't know his stuff. Might be the latter.”

Nov 6, 2007 by Dave from Waterloo, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The pool and spa area was great.
• Rooms are too small. Not enough room for crib.

“This hotel is a 3 star not 4. It gets its star rating probably because of the restaurants but I think it needs to adjust its room sizes to make it feel more like a 4 star. Other 4 star hotels make rooms much more comfortable.”

Nov 1, 2007 by K from Kanata, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Convenient location.
• Room is small, ceiling is broken.

“The hotel has a great location, easy access to a lot of malls, stores and restaurant. Our room is small, ceiling is broken, bathroom is very small as well, and coffee machine isn't working.”

Oct 31, 2007 by Mylene from Charlotte, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“Great location with easy access to public transportation and downtown attractions. Many onsite amenities.”

Oct 25, 2007 by Wendy from Princeton, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• In general the staff was cooperative and the bed comfortable.
• The bathroom was small, only functional, not pleasing. The carpet, furniture and lighting were worn.

“This time I was a bit disappointed. Was she going to assign a low quality room? I felt she did.”

Oct 24, 2007 by Denni from Merced, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Attractive, comfortable room.
• Surcharge, surcharge, surcharge! Internet, toll free calls, etc.

“Attractive, comfortable room, centrally located downtown (expect homeless, etc. In immediate area). Local info not readily available in terms of maps or brochures but concierge generally visible. Large grocery store on same block. Room service menu limited and overpriced. Charges abound $12.95 per day for internet, $1.50 surcharge for toll free calls. Overall, a very nice hotel and would definitely return.”

Oct 17, 2007 by Lawrence from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, proximity to metro and adjacent to an underground mall.
• Elevator needs to be taken to the lobby.

“Superb location with friendly service. Underground access to metro is a big plus especially during Montréal winter.”

Oct 15, 2007 by Geof K. from Jersey City, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location is good; cleanliness is impeccable.
• I resent paying for parking at a hotel -even in a city center.

“A hotel that's sparkling and with stylish enough touches to look like a luxury hotel in many facets. Rooms are spacious, clean, and sumptuous. Could use fans in bathrooms, though. Pool and health club area (sauna and steam bath) are real pluses. Front staff is helpful and courteous, but a bit formal - they don't create a relaxed atmosphere. Location of lobby takes a bit of doing.”

Oct 11, 2007 by Amir from Lexington, MA
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[2]

• Swimming pool looks fancy from the outside.
• Terrible staff attitude; small rooms; concierge sells bus tour tickets that aren't coordinated with Gray Line.

“This hotel looked fancy and real cool when we booked. When we arrived they gave us 2 disconnected smoking rooms. Heating/cooling system in the room went nuts in the middle of the night- the room is small compared to other hotels, no pullout sofa- The concierge "books" tickets on the city gray line bus tour, but when you get there, you'll actually get on the bus only if there's seats left!- Just generally unfriendly attitude.”

0 of 1 people found this review helpful.

Oct 11, 2007 by Dave S. from Ocean, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Neat hotel, conveniently located.
• Parking is a bit expensive.

“I like this place.”

0 of 2 people found this review helpful.

Oct 11, 2007 by Lois from Stonington, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Efficient, attractive, well located.
• Very dim lighting especially in bathroom; lobby placement inconvenient.

“This was our second stay at this hotel. It met all expectations and we would be pleased to return. Our only criticism is with the extremely low lighting in the bathrooms which makes it difficult to apply makeup (or read) also, a wall mounted movable mirror is always a nice feature which this hotel lacks.”

1 of 1 people found this review helpful.

Oct 10, 2007 by William from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Professional staff.
• The lighting in the rooms could be improved.

“It is a perfect hotel for leisure or business travel. The location can't be beat.”

1 of 1 people found this review helpful.

Oct 9, 2007 by Joe from Ocean, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Hotel is very clean and located above the underground mall.
• Hotel parking is a little expensive and the internet wasn't working at first.

“I stayed here before and I really like this hotel. There are a few things that can make this hotel more desirable. However it's still a great place to stay especially for the price that I paid. Overall I enjoyed my stay and I would stay here again.”