User Reviews for Le Cantlie Suites Hotel

Research User Reviews for Le Cantlie Suites Hotel (1-20 of 76)

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Oct 29, 2009 by Sandy from Rutland,VT
Overall Rating: 9

• Great location; upscale accommodations; convenient parking; refrigerator, sink, and the micro-wave in room.
• Difficulty adjusting air conditioning.

“Best price for quality hotel in area.”

Aug 31, 2009 by Frank from Woodbridge,Canada
Overall Rating: 8

• Close to many amenities (Metro, restaurants, coffee shops).
• Hard time opening hotel room door and bathroom is small.

“Location! It was great to step outside the hotel and have many amenities close by. Overall, nice hotel to stay at.”

May 18, 2009 by Bob from Olathe,KS
Overall Rating: 9

• Location and price.
• Internet service wouldn't work.

“Overall a good hotel. Great location. Great price. Courteous staff.”

May 10, 2009 by Jean from Quebec,Canada
Overall Rating: 5

• The fact that there was a refrigerator in the room.
• The exercise room was very poor and the
  TV in the room was very too small.

“This hotel is getting old. The
TV in the room was the smallest one I've ever seen, and the exercise room was very bad. I wouldn't recommend this hotel to one of my friend if the price stay the same. It's alright if you travel for business.”

Jan 17, 2009 by Robert from Vancouver,Canada
Overall Rating: 5

• Good bed with nice duvet.
• Old, dirty, decrepit furniture in bedroom.

“This hotel is old and requires updating. Everything is worn. The sofa in the bedroom was completely unacceptable: old, dirty, broken down.”

Sep 1, 2008 by Lorraine from Calgary, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Having the couch to be able to sit at.
• Wireless internet did not work all the time - staff did not really know the status.

“It was a good hotel. We are coming back again at the end of October.”

Aug 18, 2008 by David from Toronto, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[9]

• Location; reasonably clean.
• Very poor air conditioning; old and worn furnishings; needs new bathroom.

“Very good location for Downtown Montreal access, so good for both business and vacation travelers. Not upscale, though might have been 25 or 30 years ago; needs refurbishing. Kitchenette useful for longer stays and with family.”

Aug 18, 2008 by Moe from Scarborough, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• The beds were comfy.
• Elevators took very long to get.

“Decor is old and dated. Beds were comfy. Elevators took forever to get. Location was good. Kitchenette was convenient.”

Aug 1, 2008 by Nick from Ashland, MA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[10]

• Location.
• Very dated, bathroom showed water damage, kitchen area disgusting.

“Do not waste your money. Bathrooms need help, kitchen area is awful and one elevator broke the second day. Night staff absolutely rude and could care less.”

Jun 29, 2008 by Doreen from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• At the Le Cantile in Montreal, all staff very friendly, very helpful in giving directions for tourists and recommendations.
• Being under the fitness room, a little noisy, but the fitness room closes at 11:00 p.m.

“Beautiful, clean, super location.”

May 25, 2008 by Pat from Nepean, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The price and the space in the room.
• NA.

“The hotel was very clean, spacious, the staff was very accommodating and they were very friendly, Im defiantly going to be staying with them again.”

May 6, 2008 by Rita from Kindersley, SK CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Convenient location to university.
• Wanted to thank the front desk staff before leaving but they both exited and left me standing there. Awkward.

“Loved the hotel. Loved the location. Loved the cleanliness and efficient maid service. Loved the room.”

Apr 23, 2008 by Melanie from Etobicoke, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location was fantastic, comfortable bed.
• No balcony, no access.

“I would go to this hotel again. Staff was friendly and the bed was so comfortable.”

Apr 23, 2008 by Mike from Burlington, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location, friendly staff.
• Showers went from extreme hot to extreme cold without rhyme or reason.

“Excellent hotel. Close to major attractions, Bell Centre, St. Catharine's St, McGill etc. Very courteous staff that was willing to go above and beyond. Items that we forgot were available at the desk (e.g.. toothbrushes) and arrived very quickly.”

Apr 7, 2008 by Ralph from Califon, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Location.
• No parking.

“Guy at front desk told us we had a no-smoking room. He was wrong. Our room smelled like cigarettes. Parking was quite expensive for a non-holiday. We were directed to a garage because we had an 'SUV' and because of that- the hotel wasn't going to pay for parking. Breakfast was a rip off.”

Feb 29, 2008 by Jim from Toronto, ON CA
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[9]

• Good location, good price.
• Our bathroom was very dirty.

“We have stayed there many times in the past. The rooms need upgrading great hotel - the cleaning staff needs help. Our bathroom was disgusting. other than that - great stay!”

Jan 7, 2008 by Stephanie from Cranston, RI
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Good location.
• Elevators small, not enough for number of floors.

“This hotel is worth the amount I paid. Great location, close to Downtown. There were a few hairs on one of the beds and the elevators were tiny, slow, and too few for 27 floors. I would not recommend the restaurant and room service ended too early at night. Staff was helpful.”

Jan 2, 2008 by Jeremiah from Greenwich, CT
Overall Rating: 4
Cleanliness:[9] • Staff:[1] • Location:[10]

• The location of the hotel was its best feature.
• Poor service, and we were led to believe that it was a 4 star hotel, when clearly not a 4 star hotel.

“Hotel is more than sufficient. The rooms are clean, and quiet. The staff is not the greatest, but they are adequate. The Downtown location of the hotel is fantastic, it is literally right in the middle of it all in Downtown Montréal, just two blocks from St Catherine. I would probably stay there again.”

Nov 28, 2007 by Greg from Brookline, MA
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[8]

• Location.
• Rude staff.

“The location was fantastic. If you are willing to put with the exceedingly rude staff I would recommend it for a short stay. Interacting with the people that work there for more than two nights would be far too painful. There are plenty of hotels nearby so choose one of them instead.”

Oct 31, 2007 by Rick from Arlington, MA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Location was nice.
• Parking was bad.

“You can walk to everything.”

Oct 27, 2007 by Pamela from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• The room was clean and very attractive.
• Room service was slow and not efficient. The front desk staff wasnt particularly helpful.

“The location of this hotel is great for the center city of Montréal, near the art museum with a number of restaurants in the area. The restaurant associated with the hotel, Le Garcon, has an haute cuisine style. The food is good, but not excellent, some food too salty or sauces too heavy. The room was very attractive. The attached garage very handy. The bar was very expensive, but the rate for the room was inexpensive.”

Oct 15, 2007 by Kathi from Steamboat Springs, CO
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location and helpful staff.
• Kitchenette unit with no dining space. Had to juggle food on my lap.

“This is not 3-4 star hotel room had bed and one chair. Very tiny. I've stayed in better budget motels.”

Sep 27, 2007 by Zee from Markham, ON CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[7]

• The location was conveniently located in Downtown Montreal.
• Service was horrible, and staff was incredibly rude!

“I stayed at this hotel with 7 of my friends (all young professionals) because it was conveniently located right in Downtown Montreal. We spent much on our 4 hotel rooms and they decided to overcharge us based on a "Security Report" while trying to pretend it was a "Police Report" that was filed (for which we are still trying to figure out what for). While trying to get the situation sorted out in a civilized manner, the manager had the audacity to threaten to call the police for us requesting to view the "check-in" document we had signed at check-in time. He claimed it was a "hotel document" and could not be released. Not only did he not let us see the document we signed, but the staff at check-in would not even provide it to us in English, even though we requested it. We had to sign it in French, when we do not speak French, and Montreal is supposed to be a bilingual city! Overall, the staff was unfriendly, and in particular, the hotel manager, was incredibly rude and knew nothing about customer service. This hotel is definitely not a 4-star, not even a 1-star. I would never recommend it to anyone.”

Aug 28, 2007 by Stefanie from New Hampton, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed was much more comfortable than any other hotel bed.
• I wish there was a hot tub; also wish guests didn't have to pay for parking.

“Overall, I was very pleased with the hotel. We were pleasantly surprised with how nice it was.”

Aug 3, 2007 by Sue from Cockeysville, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Clean, comfortable, quiet room and nice staff.
• Not being able to park minivan at hotel, older, but clean hotel.

“We were pleased with our stay. I have two young children, so it was wonderful to have such a quiet and comfortable room. The roof-top, 28th floor, pool and deck was very fun and had a fabulous view of the city of Montreal! We were disappointed that our mini-van was unable to fit in the hotel's 10-spot SUV/van lot underneath and we had to park a 1/2 block away. This wasn't convenient when our kids forgot a few items in our van and we had to go there several times to retrieve them. Overall, we were very pleased with the clean and quiet room, the pool and the great hotel location. We would stay there again!”

Jul 29, 2007 by Paul from Madison, ME
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[9]

• Location.
• Bathroom too small and run down.

“Its star inflation to call this a four star hotel.”

Jul 29, 2007 by Jennifer from Hillsborough, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Away from the city bustle, but still in walking distance to many places/restaurants.
• Can't come up with a thing!

“The Cantlie was a wonderful base for our three days in Montreal. It was in walking distance to Mont Royal, the shopping district and restaurants. Old Montreal was a farther walk, but an enjoyable one. The staff at the Cantlie were always very helpful with questions they must get asked thousands of times!! This is a place I would definitely recommend!”

Jul 21, 2007 by Jennifer from Moncton, NB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• It was close to all the attractions I went to see.
• They were slow to fix problems with the TV, had to ask two times.

“Great place to stay, a few minor flaws with the room. Would consider staying there again.”

Jul 15, 2007 by Elijah from Woonsocket, RI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly and helpful.
• Parking unavailable for SUVs and paid $25/night.

“Le Cantlie Suites is a charming hotel that exudes much of the "old world" charm of Montreal. The lack of parking availability for my SUV led to spending 25$ a night that had I booked a moderately more expensive hotel, parking likely would have been included. The staff was friendly and helpful and everything was clean. Some might find the bathroom small, but it was keeping with the overall character of the place.”

Jul 12, 2007 by C from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location, cleanliness.
• Buffet breakfast was implied in brochures by staff that is complimentary.

“Provide local maps, info on current festivals, highlight features in posters, handouts, of buffet breakfast, martini bar, pool etc. and specify cost.”

Jul 11, 2007 by Shane from Milton, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• The price was excellent for what you got. The hotel description is not accurate in terms of star rating.
• Seems to need updating and renovations.

“It was a perfect hotel for the price and location. Overall, I was more than satisfied.”

Jul 10, 2007 by Torz from Rockport, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location.
• I thought the facilities and the room would be of a higher caliber based on its 4 star rating. Room was not all that clean and was run down.

“Location is great. Front desk staff was very helpful. Bed linens weren't all that clean. Room and public areas were run down. Additional costs for internet and parking was fairly expensive.”

Jul 4, 2007 by T. R. from Picton, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Front desk helpful.
• No mini-van parking and breakfast staff was rude.

“I walked in for breakfast, no hostess; I sat, no waitress; I saw the buffet at $10.95, there were three items. I was hungry so filled my plate and sat back down where my book and glasses were placed. The waitress berated me saying someone else was sitting there and I must wait to be seated. There were ten empty tables around me - I was insulted and embarrassed. Very poor service.”

Jul 3, 2007 by John from Saugus, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• The beds were the most comfortable I've ever experienced in a hotel.
• Furniture was old and scuffed.

“Great location and most comfortable beds I've ever slept in, however, this hotel should not be rated 4 or 5 stars. It's a 2.5- 3 at best.”

May 24, 2007 by Tatjana from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything except parking.
• Not enough parking, swimming pool was closed.

“The hotel in general is great. The weather was wonderful.”

May 21, 2007 by Janet from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quaint.
• Weather 80 degrees - heated rooftop pool not open.

“Very nice, staff friendly, room spacious and clean.”

May 7, 2007 by Howard from Pleasant Valley, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean accommodations made this a good business travel choice.

“Near central location made this a good choice for business travel to Montreal. ”

May 1, 2007 by Kim. from Williston, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• The beds are super comfortable.
• It's a little cheesy - the decor and the gym and the staff is not so friendly.

“It's a great location.”

Apr 19, 2007 by Alice from Reidsville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My sister and the other friends who came from Toronto, Victoria and Vermont thought the hotel was excellent and all would return.
• I mentioned to the manager that some of the wire holders outside of the front door could be very dangerous and that they snag my trousers;

“I was surprised that the manager did not offer to have my trousers invisibly mended or. Otherwise we had a delightful time.”

Apr 18, 2007 by Myriam from Kingston, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Hidden charges: extra for 3rd person, extra for parking.

“The kitchenette would be convenient for longer term stays. Windows did not open. We were put on a smoking floor even though we asked for non-smoking.”

Apr 14, 2007 by Anonymous from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, comfortable and clean rooms, friendly staff, excellent water pressure.
• The additional fees for parking and wireless internet access.

“The hotel is conveniently located to restaurants, bars, shopping, and the beautiful month-royal park. The rooms were comfortable and clean. And the staff was friendly and nice about still giving us a low rate when we needed to extend our stay. The galley kitchen was handy even though we did not do any cooking. The shower pressure was so great it felt like getting a massage. For an extended stay the extra parking fees and additional wireless access charges quickly add up. I will look up le cantle suites again when I plan my next stay in Montréal.”

Mar 27, 2007 by Emily from Longmeadow, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[9]

• Hotel was in good location.
• We were not told of the additional hotel fees.

“I had made the reservations for four people but somehow the hotel said they had a reservation only for two so they charged us extra for the two nights, something that was very hard for me and my friends to afford as we are still students. I think it was wrong that we were not told earlier of this charge. We would have tried to find a cheaper location had we known. The hotel personnel was also extremely rude to us the second we arrived.”

Mar 25, 2007 by Julia from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and cleanliness.
• Parking was an additional $22 - valet parking.

“Good spot to stay if you want to be downtown Montréal. My only complaint was that when booking the hotel (and comparing rates) I was not aware of the $22.00 parking fee. This should be mentioned ahead of time.”

Mar 5, 2007 by -Greg from Traverse City, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Location, location, location.
• $22/day to park your car.

“Good service and very accommodating.”

Feb 26, 2007 by Leslie from Jamaica Plain, MA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[10]

• Location.
• Front desk staff person was rude and upsetting.

“The hotel staff were okay except for the front desk manager who rudely assumed we were having extra people staying in the room and tried to charge extra $. Everything, from phone calls to Internet access cost extra. Even the ice was 17 floors up from our room! The TV was very small, as was the bathroom - no place even to put a medicine bag. I would not be going back there again.”

Feb 9, 2007 by Tom from Chicago, IL
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[7]

• Friendly bar personnel.
• Damaged my computer in check room.

“My computer was damaged by the bell staff when I needed to check it for two hours. Totally destroyed and no responsibility from the staff.”

Jan 10, 2007 by Anne from Albany, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• The sofa in the room.
• The lack of microwave in the kitchen and the cost of plus tax per local phone call.

“Overall, an enjoyable stay however hidden costs that were not outlined on the website were unexpected and unappreciated.”

Oct 16, 2006 by Bruce from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Staff.
• Trouble connecting to internet (wireless)-approx 2 hours troubleshooting.

“Friendly staff and great location, but rooms need an update. ”

Sep 18, 2006 by Angie from Troy, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and a beautiful hotel.
• They had run out of room for parking the day we were there and it made arriving a bit more of a hassle.

“We were very pleased with our stay. The lobby was very nicely done and the room was clean and spacious. The staff was readily available and quite helpful. The location was great as well. We felt we got even more than we paid for.”

Sep 7, 2006 by Rachel from Whitestone, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• The rooms were very large and comfortable.
• One of our rooms had a very slow drain in the bathroom.

“overall, my friends and I enjoyed our stay at this hotel.”