User Reviews for Hotel Omni Mont Royal

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Aug 12, 2008 by Don from Holland, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Conveniently located and comfortable.
• Poor Parking choices and small front door drop off area.

“Other than the parking issues the hotel was clean and comfortable. The staff, especially the concierges were very helpful and friendly. Small detail but the towels could have been softer for this level hotel. I would stay in this hotel again and recommend it as well.”

Aug 11, 2008 by Rebecca from Milford, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Great location.
• Price of valet $26 a day.

“Great location in Downtown Montreal. Standard room was large and comfortable, with a sitting area.”

Aug 11, 2008 by Laura from Shutesbury, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were incredibly helpful and friendly, and the rooms were clean, comfy, and luxurious.
• The steam room was closed for repairs and the hot tub closed too early.

“The hotel is a beautiful and luxurious place to stay with attentive helpful staff and every amenity you could want.”

Aug 10, 2008 by Lee from Salem, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and Comfort.
• Cost of parking.

“This is the perfect hotel for someone who wants to walk in the center of Montreal. Easy access to the entire city.”

Aug 10, 2008 by Bonnie from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved the fresh cut flowers as you walked into the hotel.
• Prices of the in room chocolate.

“We enjoyed the hotel. We were central to downtown and could walk everywhere. Staff were friendly and very helpful.”

Aug 10, 2008 by John from Fort Lauderdale, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• Large room.
• Room & bath look dated.

“Staff at front desk was cordial and attentive. The room was upscale but dated, shop worn etc. lobby was very nice. Room service was superb and breakfast I ordered was wonderful.”

Aug 8, 2008 by Noreen from Ross, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[9] • Location:[5]

• Large room.
• Very noisy room both from hallway and outside, also needs updating.

“I stayed at a couple of other similar rated hotels in Montreal. Although the room was large and clean, is a little worn, and sound from the hallway and outside was very obvious.”

Aug 7, 2008 by Michael from Toronto, ON CA
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• We did not get a room for 2. We did get a studio with Murphy bed and a cot.

“Overall, quite nice, great location, good health club and pool and helpful staff.”

Aug 7, 2008 by Robert from Chatsworth, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.
• Not a 4 star hotel, needs renovation, at least the room we had.

“I was disappointed in the room and amenities provided. Expected a better room. It was clear that the room had not been renovated for years. The view was excellent though. Compared to some of the other major hotel chains I was disappointed. I am an avid traveler and stay at 4 star hotels a lot.”

Aug 7, 2008 by Lino from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great staff. Great location. Surprisingly great food/good value at the restaurant.
• The hotel's logo, a faded flower, perfectly represents the aesthetic. All the rugs/upholstery is becoming threadbare - a Reno would be nice.

“The location and staff was great. The restaurant was great value (a filling nicoise salad with real grilled tuna for $12.50!). But this hotel was once a Four Seasons Hotel and apparently hasn't been remodeled (or redecorated) since the late 70s/early 80s (aside from the restaurant).”

Aug 5, 2008 by Margaret from Waterloo, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Since we did not get two double beds, they tried accommodating us with a larger room and a cot.
• The coffee machine did not work in the room.

“I have stayed at this hotel before and we found it very well situated to restaurants, areas etc. We were apartment searching for our daughter to attend McGill and it was an excellent starting point. The hotel staff was great and we used the valet parking which was extremely efficient.”

Aug 3, 2008 by Justine from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and helpful.
• Rooms were on the small side and decor was outdated.

“Check in was very fast and smooth. The lady at the counter gave us a corner room, which was much bigger than the room of our other traveling companion. The room was very clean and the king bed was comfortable. The room was a bit smaller than at similar hotels. The decor was getting a bit dated (especially the wallpaper) but everything was still tasteful, in good condition and very clean. The concierge was helpful in recommending a restaurant for dinner and the bell staff was fast in getting our bags. I would stay at this hotel again.”

Aug 3, 2008 by Joseph from Highland Mills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious room. Very clean, great location. Great exercise area and pool.
• A more helpful concierge would have been nice. Answered questions, but no helpful tips.

“Overall would recommend this hotel.”

Jul 31, 2008 by Tim from Montreal, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Clean, convenient, polite staff, all the amenities.
• Poor bar, restaurant, pool needs face lift, TV dated, have to pay for local calls.

“Stayed for three nights with girlfriend. We liked it a lot. Got a room on 23rd floor with skyline view of Montreal. Bar restaurant really small and not inviting. Pool, while large, needs a major facelift or renovation. also TV is not flat screen and you have to pay for local calls. Ridiculous. But this hotel is very well maintained and reasonably swanky. Terrific downtown location, near shops, museums, restaurants and bars. Would definitely recommend it. It's a 4 star!”

Jul 31, 2008 by Chris from Phoenix, AZ
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel was in a great location in Downtown Montreal.
• The hotel has put unauthorized charges on my credit card and has not been helpful in getting them removed.

“Great location, the room was clean and overall the staff was friendly. The decor is dated and this hotel could really stand for a remodel.”

Jul 30, 2008 by Claire from Oakville, ON CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• Service was great.
• Drunk guests.

“Great hotel. Very helpful. Wonderful location.”

Jul 30, 2008 by Tony from Milofrd, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Concierge was helpful.

“Good location but not a premiere hotel.”

Jul 29, 2008 by Joan from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Comfortable beds, service was good.
• Decor is dated and some rooms are small.

“The location is very convenient and is in a very safe area. There are many high end clothing stores and restaurants close by.”

Jul 28, 2008 by Shala from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendly staff.
• Room not yet ready at check-in time.

“I enjoyed the saving of staying in a great hotel while paying considerably less for the room. The hotel lobby seems small with only two small seating areas. There are no shops inside the lobby. Parking was not at the hotel, but somewhat cross the street in another building.”

Jul 28, 2008 by Ira from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location.
• Northing.

“Old world charm, modern amenities, great location.”

Jul 25, 2008 by Steve from Venon, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• Good staff.
• Bad electrical in room.

“Pretty nice, not great, not bad.”

Jul 23, 2008 by Jeff from Elmira, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[9]

• Great location.
• Requested 2 beds, only got one.

“Great hotel wonderful concierge. The room was on a low floor next to the elevator and ice machine. Didn't bother me but I know it would bother some people.”

Jul 19, 2008 by Chris from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Comfortable, large bathroom, friendly staff.
• Amenities were lacking slightly.

“Great hotel! Good location with access to train station and other amenities. Very nice rooms with skyline views, large bathrooms and comfortable beds.”

Jul 9, 2008 by Shilo from Liverpool, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location.
• Old soap in room, stains on the carpet.

“Easy to locate, great walking to a lot of attractions. The hotel floor was a smoking room, as that is all they had. So we had a smoking room, with stains on the floor, it smelled of cigarette smoke, and had old soap in the tub. Other than that it was clean & we were lucky enough to get a King bed. The staff was very friendly and the lobby was very beautiful. I had just hoped for a bit cleaner/nicer room.”

Jul 3, 2008 by Karl from Toronto, ON CA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• Very good location and very nice lobby.
• The only thing included in the price was the room, no coffee, no parking, not even local calls.

“This hotel is nice for those travelers that are looking to do everything outside of the hotel, unless money is not an issue. I was shocked when I got the bill and they had charge me for everything under the sun, from coffee (that is usually free at 2-3 star hotels), to a local call I made to a pizza place ($1.50). There was nothing that made this hotel worth the extra money over a 3-star hotel and next time I go to Montreal, I will chose a different hotel.”

Jul 3, 2008 by Vanessa from Ajax, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was friendly and helpful, very clean and beautiful.
• Parking garage was not working properly.

“Very nice hotel, would stay there again and recommend it to family and friends.”

Jul 2, 2008 by Jason from Stayner, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• Spacious rooms and room decor.

“Great hotel! Definitely one of the best located Hotels in Montreal. An indoor pool would be a nice touch as well, but aside from that there are no complaints. The beds were super-comfy too! I certainly impressed my friends with this selection.”

Jun 16, 2008 by Amanda from Fairport, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• We were treated as special guests. They called us by our names and were very friendly.
• Parking was not included. Would take advantage of the Valet next time. The walk from the parking ramp was far to carry luggage.

“The hotel was very nice. We would stay there again. It was in walking distance to everything, didn't need our car at all. The service was very friendly and personable.”

Jun 15, 2008 by Phil from Abilene, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very nice accommodations and a beautiful hotel.
• Not close to the water front but within an easy drive to get there. Parking is an issue, rather expensive and need to use Valet.

“Very nice hotel with excellent rooms, without a doubt the nicest hotel we stayed in during our trip to Canada. Definitely money well spent.”

May 30, 2008 by Jeff from Schenectady, NY
Overall Rating: 3
Cleanliness:[9] • Staff:[5] • Location:[9]

• They tried to make up for the first night.
• They gave us a horrible room on the first night.

“When we arrived on the first night, they put us in a parlor room with nothing but two cots. After we complained, they switched us to a suite for the last two nights. They also gave us free breakfast for all three nights. However, when I stay at a four star hotel, I do not expect to sleep on a cot.”

May 30, 2008 by Sue from Pleasant Valley, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• People were warm and helpful, room spacious and comfortable.
• Would have liked larger restaurant, and a sundries shop.

“Lovely, helpful people, comfortable and clean surroundings. Well located, less than a block from Metro stop, right on Museum Mile. Concierge was extremely helpful, recommended great Italian restaurant, alerted us to Museum Day special free access program. Even a bowl of apples available in the lobby!”

May 30, 2008 by Matt from Cambridge, MA
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• Great suite 2nd night.
• We were downgraded first night to room with pullout-bed, not queen/king.

“The hotel is nice. Unfortunately we were downgraded on the first night to a parlor room with pullout sofa-bed, not queen/king. The hotel had filled up, and did upgrade us to a suite the next night, but our experience was not at a continuous 4-star level. I would have expected a 4-star hotel to honor our staying with a queen/king at another similar hotel, rather than downgrade us, once they knew they were full.”

May 30, 2008 by James from Lake George, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location.
• No formal restaurant.

“Location excellent, service excellent but really needs a restaurant (it used to have an excellent oriental one but now only a bar "breakfast/lunch set up. However we know the city & utilized other restaurants for dinner.”

May 28, 2008 by Stasha from Walkersville, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• The gym and spa.
• The hallways very outdated.

“The staff was very helpful and kind. There were lots of little charges like for the coffee in your room. The hallways on the floors were outdated and just not very clean or attractive. The room was nice, rooming and had a great view.”

May 11, 2008 by Aristotle from Florida, NY
Overall Rating: 2
Cleanliness:[9] • Staff:[10] • Location:[8]

• Really not much.

“This was not a 5 star hotel period. I asked for 5 star, you charged me for 5 star and I got something completely different. This hotel was 3 star at best. I will not recommend it to friends.”

May 8, 2008 by John from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very good location and close to metro.
• Room furnishings are a bit tired.

“I've stayed at the Omni before and would happily do so again. At some point it would be nice if they got around to renovating the rooms with more modern furnishings, but even without this the hotel is more than adequate.”

May 7, 2008 by Nancy from Ottawa, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The public facilities were impeccably clean; the service was exceptional.

“I would have recommended this hotel to friends, family and colleagues. While Montreal is a wonderfully charming city, the stay at Omni Mont Royal really made it special.”

Apr 22, 2008 by Margaret from Cooperstown, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[3] • Location:[10]

• Loved the wool blanket in closet instead of down comforter.
• We got a big mirror in the room last time. That was nice.

“Great.”

Apr 13, 2008 by Ivana from Vancouver, BC CA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[8]

• Good location, especially if visiting Montreal museums.
• Small room, pretty bad furniture. The bathroom looked at least 50 years old.

“The only reason for this hotel to have 4 stars is free wireless internet, and the fact that is has a spa. Rooms are pretty bad, I would not give it more than 2 1/2 stars overall. The hotel needs major renovation.”

Apr 9, 2008 by Daniel from Zurich, AE
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Spacious rooms, good location in Downtown area.
• Furniture and beds outdated, but still comfortable.

“Nice 4-star chain hotel with spacious rooms, conveniently located in downtown Montreal, close to metro stations and close to major attractions. Furniture, bed and decor are somewhat outdated (from the 80ies), staff was very friendly and helpful; could recommend it highly.”

Apr 7, 2008 by Robb from Oakville, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beds were great.
• Restaurant could have been better.

“Very nice rooms with a good feel to them. Great beds.”

Feb 7, 2008 by Mark from Fredericton, NB CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[7]

• I liked the workout facility.
• I did not like the room I was assigned, it was too cramped.

“The Omni Mount Royal is located close to the heart of the city of Montreal. The staff is pleasant and willing to listen. The strength of the hotel is the well equipped workout facility. The weakness of the hotel is the cramped rooms and bathrooms in need of an upgrade. Overall, but considering the price I paid, received a fair value.”

Jan 30, 2008 by Neila from Yarmouth, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My room view was stunning. The outdoor heated pool and gym were perfect. Location and staff wonderful.
• The Zen Restaurant was too bright and loud. The food was just all right. Room decor was not the modern euro style I prefer.

“At the Omni Mont-Royal, I had a top-floor (31st) room with a view of Montreal and the St. Lawrence. It featured a large, comfortable bed with feather pillows and comforter, free WiFi, a generous desk and workspace, an enormous bathroom with a magnifying mirror, separate toilet and bidet area, a hotel gym that offered an outdoor pool, heated and comfortable even I n January. The staff were pleasant and I nformative. The location could not have been better. Check in and check out were quick and accurate.”

Jan 3, 2008 by Maribeth from Williston, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Very nice and clean.
• had to wait for check-in.

“I recommend - I like the upscale hotel.”

Jan 3, 2008 by Heather from Pembroke, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff went out of their way to be helpful.
• My 81 year old uncle booked at the same hotel for double the price and was given a sofa bed to sleep on.

“Overall our stay was exceptional. The exercise facility was fantastic including the heated outdoor pool which we swam in during a snowstorm.”

Dec 21, 2007 by Paul from Aurora, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great value.
• Not much of a lobby.

“Excellent value cleans comfortable rooms, comprehensive gym and pool. Well located.”

Dec 20, 2007 by Jo from Seattle, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location was phenomenal.
• Restaurant was ok.

“This hotel was in a phenomenal location. The staff was very nice and gave great advice. The outdoor heated pool was so awesome. I wish the hot tub and sauna weren't under repairs.”

Dec 17, 2007 by Doug from South Wales, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, neat, friendly staff everywhere.
• Everything was fine.

“Very nice hotel with easy check in, friendly staff throughout the complex, rooms were well maintained.”

Dec 8, 2007 by Louise from Toronto, ON CA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• The room size was phenomenal. The staff outstanding.
• The cleanliness of the room was disappointing. Hair (more than a few) in the bathtub and sink area, the cream bottle had a brown jam like stain.

“The size and comfort level was more than impressive however the cleanliness for the caliber of the hotel was deceiving. Bathtub stains. Aside from that I would definitely try it out again. If I had the same experience for the cleanliness I would probably not go there again.”

Dec 6, 2007 by Steven from Winthrop, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• The location was very good, convenient to downtown.
• Housekeeping was lousy, sometimes not servicing room completely.

“I would not choose to return to this hotel. The rooms & service are not 4* and the staff not up to the task of customer service. The room was dated, no closets, no safe, no work desk, limited power outlets. The bed was uncomfortably hard, and for some reason they were unable to switch my room.”