User Reviews for Sheraton Fallsview Hotel Conference Center

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Oct 29, 2009 by Vern from Ashburn,VA
Overall Rating: 8

• Nice location with view of Niagara Falls.
• No bellman or luggage cart available at check-in.

“Check-in was below par for 4 star hotel. Neither bellman or luggage cart were available. Front desk staff was not particularly helpful or friendly, but the tour desk staffers were absolutely great. Helped with my lost car keys and provided good info for our trip up to Toronto.”

Oct 20, 2009 by Dara from Toronto,Canada
Overall Rating: 4

• No view of falls for our room. Bathtub filled during shower.

“My previous experiences with hotels were that they accommodated me the same as any customer. Despite being less than fully occupied - they wanted to extract more money from us in order to get a view of the falls despite the fact the hotel is called Sheraton Fallsview. They put us on a low level room with a view of the HVAC systems. Discussions with staff were on the rude side even if it is against some policy to put people in a room with a decent view, one could still be polite about it. This pretty much set the tone for our visit which meant we had no interest in spending any more money at that hotel whether it be for dinner or breakfast the next day. We gladly visited other businesses for that.”

Oct 19, 2009 by Jay Schwab from Wallingford,CT
Overall Rating: 1

• Nothing.
• Did not mention parking fees ever!

“I will never stay at that hotel ever again. They never mentioned a parking fee and so the day I left, I found out that I was paying 25.00 dollars a day for an outdoor parking lot that was attached to the building. I brought this to the attention of the front desk and they were plain old Canadian rude. Don't stay there.”

Aug 1, 2009 by Joanie from Akron,OH
Overall Rating: 8

• I loved the full length window view of the falls from our room.
• The hotel did not have a continental breakfast and charged for parking.

“We had a wonderful stay and we loved our room. But there was no continental breakfast and we felt that twenty dollars a day for our car was way too expensive.”

Jul 23, 2009 by Deepak from Milton,Canada
Overall Rating: 10

• Excellent view of the falls - lot's of ladies :P
• No Mini-Bar

“Been here numerous times, great stay, would definitely go back soon. Very clean, friendly environment. A++”

Apr 20, 2009 by Tweed from Pikeville,KY
Overall Rating: 9

• The location was great.
• I liked everything.

“The location was great and the room was awesome. Also the view was incredible, the falls were right out the window.”

Oct 1, 2008 by Scott
Overall Rating: 9

• Spectacular view.
• Staff could have been more informative and hotel shuttle.

“Great hotel, view is incredible. You're better off buying the attraction passes on the street, the hotel is too expensive. The staff didn't inform us of the $5 hotel shuttle until the last day. The overall stay was great though, I would definitely go back. Niagara on the lake was beautiful.
”

Aug 14, 2008 by Sean from Aurora, ON CA
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• Valet parking didnt answer the phone. TV speakers vibrated during movie rental.

“It's a decent hotel, the room was nice, and the decor is nice. The pool isnt great.”

Mar 31, 2008 by Tanya from Markham, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[6]

• Clean.
• Kind of far, had to pay for parking each day.

“Was clean, I did not appreciate the fact that we spent a lot to stay there for the weekend, yet had to pay for parking each day.”

Mar 28, 2008 by Tabitha from Madison, OH
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[2]

• It was pretty.
• The hotel was too far from restaurants/casino. Expensive area, restaurants in area outrageous. The elevators were too small and slow.

“The hotel was very pretty with a good view of the falls if you pay a lot more for the room. The casino was a good walk from the hotel especially when it is cold outside. All of the restaurants in the area were over priced. Clifton hill area is much more enjoyable, more things to do and less expensive. I would not recommend the falls view area for anyone unless they want to spend a lot of cash and only want to gamble and see the falls.”

Mar 27, 2008 by Stefanie from Steubenville, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Clean.
• Too far from main attractions, hotel a little disorganized, not overly friendly.

“When we do travel to Niagara Falls again, I will most likely look for a hotel more centrally located and one that offers free parking. The hotel was clean, but some of the employees were not as friendly as you might expect. The food at the steakhouse was great though.”

Mar 25, 2008 by Xiangyi from Ville St-Laurent, QC CA
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[8]

• The room is big enough.
• No breakfast included! No microwave! Boring!

“Waited for very long time for check in, more than 45 min. No breakfast included. The staffs' performances are so, not very warm.”

Mar 18, 2008 by Rolf from Milton, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Better room quality than expected.
• A door between the room next to us. Very poor invention, you can hear every word spoken from the people in the room beside us.

“Good value for the Falls.”

Mar 5, 2008 by Kim from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Beautiful foyer.
• You have to pay for wireless internet.

“Beautiful rooms and view. Not the nicest pool area or easiest parking.”

Feb 22, 2008 by Kim from Pickering, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful view of the falls. Beds were very comfortable. Rooms were very quiet.
• We had to wait in line about 20 mins to check in.

“The hotel was in a great location. Rooms were very clean, quite and comfortable. The restaurant had a wonderful view and the food was great. We have stayed at this hotel before and we will stay there again.”

Feb 19, 2008 by Jonathan from Copake, NY
Overall Rating: 5
Cleanliness:[2] • Location:[4]

• The view.
• The room had garbage in it, and they charge more for parking.

“The hotel was decent, the room we had, we found garbage under the beds and it kinda made me wonder if they cleaned the sheets and all. Not to mention they charge you 23.50 to park.”

Feb 12, 2008 by Karen from Ormond Beach, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location.
• Parking Expensive 20 CAD + Tax a Day Others in Same area were 10 CAD.

“The location was great for viewing the falls. The parking is expensive even for the area, the hotels around it, as well as the other Sheraton, were half the price. The elevators are horribly slow.”

Jan 30, 2008 by Steve from Chatham, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Large clean room.
• 15 minutes wait for elevator, really, 15 minutes. Everyone was complaining.

“Decent view, clean large room, disappointed in $9.00 bottle of water and long elevator waits.”

Jan 24, 2008 by Thomas from Rochester, NY
Overall Rating: 4
Cleanliness:[10] • Staff:[8] • Location:[8]

• The view of the Falls.
• The height of the bathroom ceilings very low.

“Other than the Spectacular view of the falls. The price of the room exceeded what the room could offer.”

Jan 23, 2008 by Nellie from Aurora, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Felt like home.
• A bit too far from the casino on a cold winter day.

“Look and feel of luxury at an affordable price.”

Jan 17, 2008 by Amanda from Hamilton, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy to get upgraded room.
• Parking was expensive $20 per night.

“Good hotel, beautiful view of the falls, very clean and professional. parking is very expensive at the hotel $20 per night, only $5 at the casino.”

Jan 17, 2008 by Jean from Gatineau, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Spectacular view.
• Be prepared to walk a few kilometers.

“Walking, however, is desirable at Niagara Falls on both sides of the border!”

Jan 17, 2008 by Pat A. from Aurora, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff went over and above with their helpful service and advice.
• No Spa facility. We needed to upgrade to allow us to have a room with a view of the falls.

“The hotel lounge/restaurant had a very nice ambiance and good food. The in house live musical entertainment was great. The hotel staff was very friendly and helpful.”

Jan 3, 2008 by Deb from Ann Arbor, MI
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• Great room, very pleasant and cooperative staff.
• The sauna, whirlpool & pool were terrible! I was shocked and definitely not romantic.

“The location is the furthest on the step of hotels, but has a great view and is only 20 min walk from downtown and 5 minutes from the better restaurants (recommend The Keg for convince - book reservation on line A MUST). The staff is excellent, the rooms were comfortable. My only complaint was the pool and whirlpool/sauna. It was gruesome. Very strong smell of chlorine, full of children and parents and very dingy. Not the romantic getaway that we were hoping for (esp. since the rooms with Jacuzzi were all sold out. (Even if my daughter was with me. she would not have been allowed to play in the pool).”

Jan 2, 2008 by Gina from Fort Gratiot, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Clean.
• The pool exit was located by a door that blasted you with cold air.

“There was some type of rumbling in the pipes around midnight. It sounded like a jack hammer- I had to call the front desk to find out if they had late night construction going on. It was hard to sleep. .”

Dec 13, 2007 by Edwin from Tucson, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Great view to both sides of the falls.
• Disappointing concierge service.

“The concierge wasn't keen on assisting me and showed me a black face on both days I sought their services. Disappointing to find that in such an upscale place. The diner's staff was much more helpful and accommodated to my request to use the internet past their closing time. Got a great view to the falls, unobstructed by other buildings in the area.”

Dec 5, 2007 by Mohmed from Scarborough, ON CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[3]

• Nothing, we cannot give you falls view room without extra charge.
• Too much expensive for parking extra without mentioned, changes to the selection was not entertained by the staff.

“Very bad experience, no free calls, no DVD, no free water, I have traveled USA in many states for much cheaper value get better deals.”

Dec 5, 2007 by Nadine from Dresden, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Rooms were large with high ceilings.
• Tried to upgrade my room in advance, told to wait until arrival - unable to upgrade then.

“Hotel was nice, but at the end of the strip which made it inconvenient to get to local attractions in the winter. The pool area was nothing special and the whirlpool was not hot and the jets weren't strong. Overall, it was a nice stay, but would have preferred the Marriott next door.”

Nov 29, 2007 by Richard from Erie, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was speedy and friendly.
• The fees for parking were not really disclosed to us, and it was way too expensive.

“Very little that we experienced was anything but positive. Clean, roomy, great staff, but at $22 plus per day to park in their lot, when right across the street was a lot that was $10 for all day, I was not happy when I was presented the bill for parking.”

Nov 28, 2007 by Kim from Greenfield Twp, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice place.
• Hotel doesn't tell you that it's $20 a night to park at their hotel. it's only $5 down the road.

“We enjoyed our stay. No major issues at all. Just, like I said, the parking fee is way too high. I can't believe that a hotel that someone stays at could even ask for $20 a night.”

Nov 28, 2007 by Louise from Brighton, MI
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[8]

• Nice lobby.
• Pay for parking /adequate rooms /no continental breakfast.

“I doubt I'll request that star level again. The lobby was beautiful, but once past that, the rooms and facilities were just as nice at the 2 1/2 star Doubletree hotels. The pool wasn't very nice at all. The gym was nice. The restaurants and food was very expensive so we ate outside the hotel. All in all, I'd prefer not to stay at a Sheraton again.”

Nov 26, 2007 by Rebecca from San Antonio, TX
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[6]

• It was close to Niagara falls.
• We were placed in a room on the opposite side of the falls.

“When we checked in, we asked if we could please have a room with a view of the falls. The hotel was obviously not crowded, since it was the beginning of Thanks Giving week, and we told them we were celebrating our anniversary. We rarely go on trips alone without the kids and it would have been nice to have a view to enjoy. They told us it would be extra. We declined and were disappointed. Also, the hot tub was not working and was not even hot and the heated pool was cold. We did like the sauna, for the 5 minutes we could stand to be in there. Needless to say, we spent our time at other locations, i.e., the casino down the street and other attractions which were not related to the hotel. We were very disappointed.”

Nov 25, 2007 by Margot from Markham, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The foyer was impressive and the staff was friendly.
• That parking costs were an additional expense.

“The hotel was great with friendly staff and very clean rooms.”

Nov 24, 2007 by Jane from Hilton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The balcony window was cool, full length window also fridge was convenient.
• $20 per day for parking was a surprise.

“Even though parking was high they suggested another parking lot for half price. The cost of food was crazy in Canada, not the hotels fault. Casino was fabulous but we still lost!”

Nov 23, 2007 by Linda from Bentonville, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• The view above the 20th floor.
• Dirty windows below the 20th floor.

“The first room on the 15th floor had no heat or air in it and the windows with a view of the falls below the 20th floor are filthy! I went to the desk the next morning to tell them about the heat/air problem. We were moved to a room on the other side of the hotel with a view of the top of a parking lot. (We had to pay extra for a dirty window view of the falls.) My friend then called the desk to tell them the new room was not acceptable and we would pay the extra amount for the view of the falls. This time we were treated like "it mattered." The hotel apologized for the room without air/heat and upgraded us to a room above the 20th floor. Now these are the rooms worthy of four stars! Windows were clean, air and heat worked! We still had to pay extra for the view, but oh how beautiful it was!”

1 of 1 people found this review helpful.

Nov 15, 2007 by Dan from Waterville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Beautiful view, nice facilities, very well decorated and clean.
• Food was extremely overpriced.

“I was overall very pleased with the hotel and the price we paid.”

Nov 14, 2007 by Kailley from London, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• It was close to everything.
• That they didn't upgrade our room.

“It was clean and gorgeous inside. The hotel staff could have been a bit friendlier but overall it was a good experience.”

Nov 14, 2007 by Judie from Richmond Hill, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• I loved how comfortable the beds were and how many towels were in the room.
• I did not like the fact that the bed sheets were not changed every day.

“I think the hotel is wonderful and it is a great place to relax. It in the perfect location with regard to eating out. But I do believe the bed sheets should be changed every time the room is to be cleaned.”

Nov 13, 2007 by Teresa from Dunnville, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the overall appearance of the hotel as soon as you walk through the door. Excellent room size.
• The cost of parking was something I was not expecting and it was a little pricey!

“This hotel is an excellent choice for couples or families. We really enjoyed our stay.”

Nov 7, 2007 by Corwyn from Raynham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view.
• Petty nickel and dime charges for parking and internet.

“The hotel is beautiful and the view of the falls and the light and firework show is incredible. The only thing that left a sour taste in my mouth is the down right petty nickel and dime charges. They couldn't afford to include internet access and parking. To compare, because our travel plans changed, we were able to go up a day early. We stayed at another local hotel (so you know the quality here wasn't anywhere near Sheraton) for the night and they could afford to give us "free" parking and internet access. Shame on Sheraton.”

Nov 6, 2007 by Jennifer from Sagamore Hills, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful views of the falls and convenient location.
• Bed wasn't as soft and comfortable as Id expect for a hotel of this class.

“The Sheraton falls view was beautiful. The lobby and public spaces were very nice and we upgraded to a falls view room and it was also gorgeous. The staff was extremely friendly and helpful. The indoor pool was nice and refreshing. The location is near the falls, but not entirely convenient. It is a medium length walk to get down the hill to the falls, but it was not a problem. Our only complaint was that the bed was not as comfortable as one would expect for a hotel of this class. The mattress was slightly hard and the pillows were not that great.”

Nov 6, 2007 by Judy from Orange Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our waitress, she was wonderful to us, and made us feel so welcome each time, we wanted to bring her home with us!
• I have never paid for parking when I was staying at an up scale hotel; I was charged $46, 2 nights of parking my car outside in the cold myself.

“The room was wonderful, the beds were great. As I stated our waitress made our stay there memorable and is the main reason I would come back and recommend your hotel to everybody I know. She is a real asset to your hotel. All together we had a wonderful stay and can't wait to come back again.”

Oct 23, 2007 by Anita from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely helpful, knowledgeable and attentive staff.
• I didn't like the eggs on the buffet breakfast table.

“Best location on the street. A great view of the falls from the 2nd floor restaurant.”

Oct 11, 2007 by James from Annapolis, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[3]

• Real queen sized beds instead of full size.
• The hotel is at the far end of town - a long walk from rainbow bridge.

“The hotel is very nice. Check-in was professional and uneventful. The pool and hot tub are nice and clean. The room was nicely decorated and included a mini-fridge. The lobby and common area was nice and the bellhop/concierge was both very good. The hotel has a $5 shuttle that hits most places in town. This is a nice service given the location of the hotel.”

Oct 10, 2007 by Gar from Natick, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great view of the falls. Nice room, but the best thing was the bed. As good as or better than my own.
• Parking was expensive and not convenient.

“What a great hotel. Would recommend to anyone. Clean and roomy with a great view of the falls. Bed was one of the best I have slept on. Parking was a bit of a bummer. I parked in the parking next door and was a bit surprised to find that they did not even have a pedestrian walkway across a fairly busy road to the hotel.”

Oct 10, 2007 by Wendy from Cleveland, OH
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[6]

• The hotel bar was good. Nice atmosphere and friendly staff.
• The front desk staff was rude and did not respect us as guests.

“We did not like our stay at this hotel! We booked a king bed and we're given a room with 2 queen beds. Did not appreciate this since we went to celebrate our anniversary. The front desk staff was rude and not helpful at all. Nothing was complimentary. You had to pay for every little thing! Needless to stay we won't be back at the Sheraton and probably Niagara Falls for that matter.”

Oct 9, 2007 by Meg from Joliet, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything especially the view and the shuttle service.
• They didn't tell us about the parking fee up front.

“Excellent hotel, excellent service, comfy beds, fantastic views, the shuttle service for $5 per room per day was fantastic. Only downside was the parking fee of $20 was not mentioned up front. We have two kids and they had no problem giving us a room with two double beds and non smoking. Very accommodating and concierge was very helpful. I would definitely recommend this hotel!”

Oct 8, 2007 by Stephanie from Bradford, PA
Overall Rating: 4
Cleanliness:[10] • Staff:[2] • Location:[5]

• I liked the room.
• I did not like hotel staff.

“Once I got home I was charged $20 for parking and $4 for a bottle of water I was told I was not going to be charged for. None of the charges were on my final bill it was not till after I got home that I was charged.”

Oct 8, 2007 by Don from Smyrna, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The most awesome view of the falls.
• Quite a walk to the main attractions in town 1/2 mile plus.

“Overall, a very good hotel, friendly staff, and an awesome view of the falls.”

Oct 6, 2007 by Harry from Bedford, NH
Overall Rating: 9
Staff:[9] • Location:[9]

• The view of the falls was beautiful.
• They charged 20 a night to park.

“I enjoyed the hotel and the location. The staff was very helpful on tourist information and the location was good. Walking the hill to and from the "people mover" was very hard. You could have the hotel shuttle pick you up for an extra five dollars a day. They also wanted twenty dollars a day to park and did not tell us until check out that there was a fee.”