User Reviews for Embassy Suites Hotel Niagara Falls/Fallsview

Research User Reviews for Embassy Suites Hotel Niagara Falls/Fallsview (1-20 of 69)

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Aug 12, 2009 by Lee-Ann
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[7]

• The hotel was nice and the food was good.
• Horrible customer service.

“The hotel was nice and the food was good, but I would never recommend this hotel to anybody because of the extreme lack of customer service. I was actually yelled at by the duty manager when trying to express how unsatisfied I was with my experience.”

May 22, 2009 by VIREN SHAH from MUMBAI.INDIA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Rooms with view is the best, and good value for money.
• Do not take tour from hotel tour desk and staff at breakfast rooms are not very friendly.

“Everything was great but do not take any tour from hotel its very expensive goto the booth where tram goes to falls its a half a minute walk from hotel and book your place of interest in less then half the amount what tour desk at hotel charges. However the staff at tour desk are very helpful and nice. But don't get carried away with their sales talk. Rest all was great staff at breakfast place at Embassy Suits are not very warm and very efficient but most of them are very tired, old and arrogant. This was my experience.”

Apr 12, 2009 by Maria Gina from Tenafly,NJ
Overall Rating: 6

• Convenient.
• Expensive parking, shuttle buses should be part of service and registration clerks should be more informative on what the hotels offers its guests.

“Nice. Very friendly cleaning person. OK breakfast menu. The kids liked the manager's reception. TGI Fridays in hotel lobby-need more customer relations service.”

Mar 19, 2009 by Chris from Fairfield
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[10]

• Beautiful view.
• Bad service.

“I found that my bed sheets were dirty. The per night parking fee is an absolute sham. Not to mention the fact that it's a valet parking service, so every time you want to get your car in and out, you need to call in advance. They promise they will have your car ready in 15 minutes, but I found it took more like 45 minutes (and they wanted a tip for that!). The elevators in the hotel are small and inadequate. At one point I waited more than 10 minutes for an elevator. My friend became ill during our stay, and the hotel staff was completely unhelpful, in locating a doctor or providing any assistance. On the upside, the hotel had a beautiful view, but overall I would say that this hotel is a pass.”

Dec 6, 2008 by Angela from Springfield, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good off season specials. Nice rooms. Everyone was very friendly.
• $20 per day parking and didn't know about it until we checked out.

“This hotel has beautiful falls-view rooms at a great off season rate. It was a Jacuzzi suite with buffet breakfast at a good price. The staff was very friendly and helpful. The room was very clean, spacious, and comfortable. The only negatives are ones I've encountered before - nothing is free and the add-ons are all expensive. No free internet - wireless or otherwise - unless you use their computers. Cost was $12.95 (Canadian) per day. Valet service only (at least that is what we're told when we drove in) and parking was $20 per day. And this was not disclosed up front. I only learned this when I went to check out. I like ES and will stay there again, but it's always discouraging when you're charged for a service you're forced to accept.”

Oct 29, 2008 by Sandrew from Kitchener/Waterloo
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[8]

• The view from the window.
• Everything!

“Just terrible! We were charged way over priced! The only thing that was good about the hotel room was the view of the Falls. The coffee tasted like it was sitting there for a million of years! To get our car was an adventure. The valet parking attendants had no idea what they were doing; it took about 1/2 hour to get our car. It was a disastrous of a stay earlier this month. Oct 2008 I would not stay at this hotel or any hotel that is associated with Embassy. My vote is a no.”

Oct 29, 2008 by Po from Kitchener/Waterloo
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[8]

• The view from the window.
• Everything!

“Just terrible! We were charged way over priced! The only thing that was good about the hotel room was the view of the Falls. The coffee tasted like it was sitting there for a million of years! To get our car was an adventure. The valet parking attendants had no idea what they were doing; it took about 1/2 hour to get our car. It was a disastrous of a stay earlier this month. Oct 2008 I would not stay at this hotel or any hotel that is associated with Embassy. My vote is a no.”

Aug 31, 2008 by Xin from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was friendly and nice. The breakfast was great!
• The carpet in the room should be cleaned better.

“Awesome! The carpet in the room wasn't the cleanest. Other than that, everything else was great! The kids loved the breakfast and the pool. The hotel was close to everything. I will definitely come back.”

Aug 25, 2008 by Joe from Montebello, NY
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[9]

• Friendly and courteous.
• Gave us smoking room, couldn't get rid of the smell.

“The hotel is what I'd expect from an Embassy Suites. We had a great view of the Horseshoe Falls from the room; however, they tried to remove the smoking smell to no avail (disgusting).”

Aug 14, 2008 by Bena from Fresh Meadows, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love everything about this hotel, especially the breakfast.
• The only thing I really did not like, was not too many vegetarian choices.

“My family and I loved our stay; we especially enjoyed the breathtaking view.”

Jul 20, 2008 by Jack from Petoskey, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location (proximity) to Niagara Falls was great.
• Restaurant was overpriced.

“Great place to stay. Nice view of the Falls, close to restaurants, shopping and attractions. The staff was friendly and very helpful. I would stay there again on my next trip.”

Jun 26, 2008 by Kevin
Overall Rating: 8

• The rooms were spacious.
• The decor was average.

“I stayed for one night in a room facing away from the falls. The room was quite spacious but the decor wasn't too impressive. The lobby was small but nice. There were many restaurants within the hotel however prices for food was quite high. Overall it was a decent stay.”

May 15, 2008 by Kristina from East Lansing, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location.
• No lactose free options of milk or creamer, not many veggie options.

“In this day in age and for the star level, national chain that this hotel represents it was shocking that they did not have lactose free milk or creamer. It was also surprising that there were not more vegetarian options or indications with the food. Otherwise, the hotel was fantastic. The parking was easy, the service was good and the stay was relaxing.”

Mar 27, 2008 by Clifford from Northfield, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location.
• Bad coffee.

“Good place to see the falls.”

Dec 18, 2007 by Suzie from Pikeville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view and the pool.
• The parking was valet only and cost $20 a day.

“Beautiful, great view of falls, comfortable beds, great views of everything.”

Nov 2, 2007 by Margaret from Marietta, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The suite was good value for us and our son and daughter, including breakfast for 4.
• Mgrs. Reception in the evening only offered tickets for 2 people, although there were 4 of us in the suite.

“Excellent in all respects, from the courteous desk clerk, to the elegant suite overlooking the falls.”

Sep 28, 2007 by Tami from Ossian, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Falls view was excellent.
• Breakfast service rather disorganized.

“We found our stay enjoyable. The staff was pleasant and helpful. Breakfast is nothing to write home about but they provide a lot to choose from. It was very convenient to the falls area with restaurant and shopping near by. This is not an inexpensive stay however it is moderate for the area and worth the cost.”

Sep 24, 2007 by Paul from Bedford Heights, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• Willingness to please guests.

“Everything was great except I didn't get the room view that I wanted and it was available.”

Jul 2, 2007 by Anne from Copley, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The hotel porters were informative and very friendly. Also the waitresses were very friendly as well.
• It's not the Embassy Suites we are used to in the States. The cleanliness was not up to par, and the buffet breakfast was a zoo.

“From the moment we arrived, the little spaces to park the car was cramped and busy. And of course the valet parking per day is $20. One block down the street, we could have parked for less than $l0. My daughter and I had three little girls (10, 8, & 5) so we had a suite which was very nice. We asked the girls at the desk how far is the Maid of the Mist and they misinformed us. The room was good, but the cleanliness was not up to par for Embassy Suites. And the carpet in the entry room was dirty and old. But we had extremely friendly bell boys and waitresses. Be prepared to pay a lot for everything in Niagara Falls. However, we had a wonderful family vacation with my grand daughters. The falls are awesome and the hotel is close to everything.”

May 5, 2007 by Bill
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view, large suite, hot tub, free breakfast, free drinks, Keg restaurant, friendly, helpful staff.
• Cannot think of anything. Maybe too close to the Casino!

“My wife and I spent three wonderful evenings at the Embassy Suites celebrating our 30th anniversary. Having recently (within the last year) spent time at both the nearby Sheraton and Marriott, I was anxious to make a comparison. Although both other hotels were fine, the Embassy was by far the best. Why? Location, for one - located close to the Falls with the best view. Value. Price of rooms is very competitive and you get twice the size with the suite. The free breakfast was fantastic - very well done and saved us a ton of money. The nightly reception party with 2 free drinks each was much appreciated. Of course the Keg restaurant located on site served up fantastic steaks (we ate there twice). We had a suite with hot tub and view of the Horseshoe Falls. Did I mention the friendly, helpful staff? Would definitely go back and highly recommend.”

Apr 19, 2007 by Hajime from Needham, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good location.
• Parking.

“Parking was expensive and valet service was really bad. I had to wait more than 30 minutes to retrieve my car.”

Apr 11, 2007 by Jeff from Toms River, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was better than expected. No detail overlooked.
• Self parking was not an option. Valet was slow and slightly inconvenient.

“Suite was large and comfortable for 4 adults. 2 additional sinks came in handy with kids. Great selection of food with complimentary buffet breakfast. Spectacular view of falls from the keg restaurant. Food was a bit overpriced for the experience. Excellent selection of equipment in the gym.”

0 of 1 people found this review helpful.

Mar 18, 2007 by Teresa from Vancouver, BC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, friendly staff, breakfast.
• None.

“This hotel was fantastic! We had a room facing Niagara falls which was unbelievable! The staff was always helpful and friendly. Breakfast is included everyday. What else could people want! The location is the best! My husband was on business and I was sightseeing with the other wives. Room was very spacious.”

Jan 6, 2007 by Sergei from Fishers, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attitude of all staff members was outstanding.
• As nice as everything was, the buffet breakfast was a little short.

“Exceptional attitude by staff. Friendly, helpful, free upgrade to better "falls view" room. The location has to be one of the best naira falls hotel locations. Our family just wanted a nice stop-over on a return from a Canadian mass ski trip at naira and we found this to be one of the highlights of the trip. All family members would highly recommend this facility.”

1 of 1 people found this review helpful.

Nov 24, 2006 by Betty
Overall Rating: 10

• Friendly, clean and the best part was the convenient use of the shuttle service right out side of the door.

“Excellent service, squeaky clean and the view of Niagara Falls- wow!”

Sep 25, 2006 by Patricia from Athens, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of hotel fit finish and furniture were quality as was the construction of this hotel very friendly staff.
• Their 15 passenger van. The interior was destroyed and no running board to get in, difficult for seniors.

“I have stayed in Embassy Suites before. The quality of the hotel and staff were excellent as expected. The complimentary breakfast is a delight. Met some great staff people that way.”

Sep 22, 2006 by Patricia from Beverly, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very nice location, most of the staff helpful.
• Tour desk staff not very helpful, almost rude.

“Staff at the front desk and cleaning staff most helpful. However room was not vacuumed daily but other than that, stay was enjoyable.”

Jul 24, 2006 by Ann from Naperville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View magnificent, staff friendly and flexible, upgrade wow factor, room perfect and quiet.
• Refreshment sales in room hard to keep from little children.

“The hotel out performed in all areas except parking when we tried to pick up our car where they performed well. Arrival was smooth and an upgrade offered, the room is almost on top of the falls for the best views. Breakfast was a buffet with everything we needed and very pleasant wait staff. Recommend you take the cable car to the falls down about 200 feet.”

1 of 1 people found this review helpful.

Jun 15, 2006 by ana from toronto
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[10]

• Convenience of the restaurants, great breakfast buffet.
• Smell of the room, dirty tub.

“I was very disappointed in first walking into the room and it smelled really badly of cigarette smoke. The window was open (I guess to let the smell out) and I was told that these were non smoking rooms while I was staring down at the ashtray on the table. They gave us another room but it wasn't any better. It must be the smell of the deodorizer that they use (a la nicotine). When I ran my finger in the Jacuzzi tub, I was disgusted by the scum that was left on my finger. Not a good experience.”

2 of 3 people found this review helpful.

Jun 12, 2006 by Melody from Toledo, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free breakfast and close proximity to the falls.
• Food and beverage prices.

“The items available from room service and in-house eateries were very pricey (like all other restaurants in the immediate area). Pre-stocked mini-bar and "hospitality" items are billed to room if used, at exorbitant prices. The fact of being "strictly valet" was not included in the info at time of booking trip ($20 per night). They did offer a free buffet or made-to-order breakfast daily and was very good. Very close to the falls which was convenient.”

4 of 4 people found this review helpful.

Jun 12, 2006 by Susan from Titusville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, great location and very reasonably priced. Very good experience!
• There was nothing we weren't happy with.

“This hotel was wonderful! The location was great, lots nearby, easy access to the falls. Hotel was clean, staff friendly, loved the amenities. Rooms were very spacious and clean.”

2 of 2 people found this review helpful.

Jun 10, 2006 by Craig
Overall Rating: 9

• The view, location.

“The hotel was located right near the falls with a great view right down onto the falls. Within walking distance of a lot of the sites. Would stay again if I ever go back.”

Apr 15, 2006 by Yvette from Chicag, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything about the embassy suite was beautiful.
• There was not anything that I did not like.

“Out of all the hotel says that I have ever had the embassy suites is at the top my list. The view from my room was awesome, even the room itself was beautiful this is an experience that I will never forget. I have already made recommendations to a couple that is thinking about a vacation in the Niagara falls and I have recommended that they stay at the embassy suites hotel.”

3 of 3 people found this review helpful.

Apr 8, 2006 by Bobbie from Worthington, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was closest to the falls and had incredible views.
• Nothing.

“I won't ever go back without staying at the Embassy Suites again. The absolute best - bar none.”

2 of 2 people found this review helpful.

Apr 6, 2006 by Wilda (. from Logansport, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very clean. Beautiful scenery from our room.
• I can not think of anything.

“Excellent hotel. Highly recommend.”

1 of 1 people found this review helpful.

Apr 4, 2006 by Jessica from Eden, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[3]

• Some staff members were extremely friendly.
• The staff at night were not helpful, they did not take note of our problems with the room.

“At first it was great everything we planed for but when we asked for assistance no one took note of our concerns, I was very disappointed”

1 of 1 people found this review helpful.

Dec 7, 2005 by Jocelyn from Stouffville
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spectacular Views.
• No deep end in pool.

“What a GREAT PLACE! My twin sister and I celebrated our 25th birthday by going to Niagara Falls with 7 other friends on December 3rd. We had the 3-room Presidential suite on the 42nd floor and was it HUGE! I think that we managed to use all the facilities at the hotel between us, including the restaurant overlooking the falls. The food was good and plentiful. The breakfast and Managers reception were FREE! Although this stay was courtesy of our dad, we checked out the prices and the different packages they offer and WILL BE BACK! WHAT A BLAST!”

5 of 5 people found this review helpful.

Dec 7, 2005 by Stephanie from Tottenham
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good Deal. If I had to pay for all my kids to eat every meal, it would cost a bundle.
• Would have been nicer if they had a slide in the pool.

“Excellent Stay! With four kids, its expensive to go away for the weekend. Having a suite with 2 queen-sized beds and a pull-out kept us comfortable and the free breakfast and the drink and snack reception really saved us on meals. We had a great view and the kids were able to see the fireworks from our suite, so we didn't have to go out in the cold. The kids loved the pool and we loved the whirlpools that were attached. We will definitely stay again and tell our friends with kids about our great stay.”

7 of 7 people found this review helpful.

Dec 7, 2005 by Sarah from Hagersville
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Everything was pretty great.
• It would be nice if they had some live entertainment.

“We had an amazing anniversary. We booked a 2-day Suite Heart Package in the 2-room Presidential Suite, which is on the corner of the building overlooking both falls, and the view was breath taking. The suite was gorgeous too. We had a wonderful dinner in the Keg restaurant which is up in the hotel and overlooks the falls. It was beautiful at night, with the lights changing color on the falls and the Christmas light displays below. After dinner, we walked to the casino, 2 buildings over, had a drink and played the machines for a bit, used the hotel shuttle to check out the other casino near the bridge, then returned to our room, to relax and enjoy the wine and goodies in our package gift basket. Surprisingly, even the wine was really nice. I would have thought that they would have given a lesser quality wine but it wasna't. It was from one of the top wineries there. The breakfast buffet was good too, but I was glad to have my Starbucks coffee to wake up to. My husband only had to go down to the entrance to get it, since theres one off the lobby. There are other hotels in the immediate area, but this one seems to have the best view. Anyhow, we loved our stay and would certainly go there again.
< br>*Just a note about the other comments I've read concerning their elevator, I was told that they have put in more elevators since the hotel first opened. The wait wasn't like some of the exaggerated comments and they are putting in yet another elevator.

”

3 of 3 people found this review helpful.

Nov 29, 2005 by Christine from Welland
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views, complimentary breakfast, manager's reception, Keg Steakhouse overlooking the falls, amenities.
• Pool did not have a deep end.

“Because I live near the Falls in a neighboring town, I don't stay at the hotels, but last weekend my two sisters came from out of town and we decided to make it a sort of 'sister's vacation' together. We had a BLAST! We took what they called a Premium 2 queen suite with a 2-night package. We were on the 32nd floor and had a whirlpool, which we all took turns relaxing in, while the others sipped wine and enjoyed the view, looking out the huge window overlooking the illuminated falls and Christmas lights. The view was spectacular. They had a real good buffet breakfast every morning for us, that we ate in the Keg Steakhouse Restaurant overlooking the falls. We also ate dinner there using a dinner voucher that came with the package. As with all Kegs, the food was great. I was a little surprised that the cost wasn't really different than a regular Keg, since it's in a prime location and most restaurants in the tourist districts are usually higher priced. Although, we only got two alcoholic drink tickets for the suite for each of the Manager's Receptions (which runs every day), we still enjoyed it and they did have complimentary snacks and non-alcoholic drinks for us. It was explained to us that we only got the 2 tickets per day because the packages are usually based on two adults. We also made use of the shuttle services from the package to take us to the casinos, since we did have a few drinks. The hotel is HUGE and ABSOLUTELY GORGEOUS. My sisters and I loved it. My older sister wants to come back in the spring with her kids to try out the Family fun Package that they have for people with kids. She plans on staying there again. We asked about the other packages and they had a lot, even concert packages for the concerts at the casino. I was really impressed. I guess when you live near close to a place, you don't always realize all that it has to offer. My boyfriend and I are even thinking of booking a night together there to go see Michael Buble. Anyhow, it is a great place and think its a great place to stay.”

8 of 10 people found this review helpful.

Nov 11, 2005 by ROYALSCAM from Newmarket On (See all reviews by ROYALSCAM)
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Lots of helpful friendly staff, close to everything
• the restuarants Keg Steakhouse & TGIFridays overpriced, but thats ok if you get the "free" dinner, it is a $45 voucher.

“Really nice hotel spacious clean rooms, wetbar, fridge, microwave, 2 tv sets, hair dryer, ironing board/iron,coffee maker (just ask for more if you need it ). And with every suite you recieve a free breakfast and a managers reception(snacks &1 free alcho drink,unlimted softdrinks etc). Just a few tips as we have stayed here twice. If you go just after or before the "summer season" you can save alot of money and even more if you go during the week. Also take the 2 night package as it comes with a "free" diner one night and free shuttle service to both the casinos, there are 2 in Niagara Falls Ca. Call the hotel direct, and ask for an early check in, cause if your room is not ready you may get a free upgrade, also if it is ready dont be afraid to ask for a higher floor, if it is not busy they may give it to you for the same rate. My wife and I were lucky enough to have both these events happen to us. Oh yea get a jacuzzi suite it is great fun. The best ones are the fallsview where you can see both falls. We were just there $135 (all $Cdn) per night, be warned parking is $20 but it is valet. P.S. the bathroom tissue is awfull went and bought some thiers was like sand paper also you must pay for internet access $19 per day I said no thanks lol. (Lan cable needed high speed)”

9 of 11 people found this review helpful.

Oct 10, 2005 by SVANNH from Joliet (See all reviews by SVANNH)
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Best Hotel Room Every

“The best hotel I have every stayed at !!!!!!!!!Please Go And See For YourSelf”

2 of 2 people found this review helpful.

Sep 1, 2005 by Candace from Phoenix
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“We went to Niagara Falls for a family reunion. We had a banquet room that over looked the falls that held quite a few of us. We got a great deal through the sales dept! The rooms were very spacious with a living room with sofa sleeper, seperate bedroom with a king bed that also overlooked the falls. The room was very clean when we arrived. The pool and jacuzzi areas were nice. Service at the desk, breakfast, everywhere on the property was commendable! The breakfast was substantial-not a skimpy continental breakfast, it was buffet. Proximity to the highway was good. For our purposes, we could not have been happier with the value and quality of this property.”

8 of 10 people found this review helpful.

Aug 28, 2005 by Claire from Burlington
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“Oh My Gosh!! What a great place for a family. All the rooms are suites with a seperate living room from the bedroom. (with a door that closes!) The kids went to bed and me and my husband could actually stay up and talk. There was free breakfast buffet in the morning. The kids loved the pool. I loved how close we were to the falls and the shopping. The staff were all friendly and helpful. If you are going to Niagara Falls, you cannot get more for your money than this hotel. Keep up the great work Embassy. I will recommend you to all of my friends.”

6 of 8 people found this review helpful.

Aug 22, 2005 by Tamara from Squamish
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“Excellent hotel. Service was great. After check-in we were invited to the managers reception where we were served drinks & snacks Anything we asked was done promptly. They try to meet your every need. The entire staff was extremely friendly.I thought The Keg restaurant was outstanding.

My family is still talking about our hotel stay there. We think this is the PLACE TO STAY in Niagara Falls”

5 of 7 people found this review helpful.

Aug 19, 2005 by Linda from Aspen
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“Stayed at the Embassy after reading the reviews. We were not disappointed. Large, comfortable, and very clean rooms. The free buffet breakfast was a plus. The staff was very friendly and helpful. The location is the best part. It was 2 minute walk to the casino. The hotel was a short walk from the tourist area. This hotel deserves its high ratings.”

4 of 6 people found this review helpful.

Aug 19, 2005 by Julie from New Orleans
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“We had a lovely room with a little lanai, and a great view of the harbor and the ferries. The city is amazing and foot traffic friendly, so the location is great. The guest room we had was large and well appointed. Loved the free ether net. Although we did not spent a lot of time in the room because there is so much to see and do, we would return to this hotel. All the folks that worked there were really friendly, and the common spaces were pleasant.”

4 of 6 people found this review helpful.

Aug 14, 2005 by Lily from Calgary
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“This hotel was AMAZING!!! Again I did a lot of research on this site and was willing to pay a bit more for location. This hotel is literally right across the street from The Falls. You won't need your car at all as you can walk to everything.This hotel is beautiful, the rooms were amazing and the bed was probably the best bed I have every slept in!! Sooooo comfortable. the staff was super friendly and could always recommend places to go and there are tons of restaurants within a few blocks. If ever we are back in Niagara Falls I am staying here again no questions asked.”

5 of 7 people found this review helpful.

Aug 14, 2005 by Haley from Halifax
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“This is a such a great hotel - probably one of the best that we've ever stayed in. All aspects of this hotel can be rated excellent - the room, the staff, the location (the falls is right across the street) and the pool on the 9th floor. There is no doubt that we would stay in this hotel if we visited Niagara Falls again”

2 of 5 people found this review helpful.

Aug 5, 2005 by Grianne from Washington
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“My husband and I stayed at the Embassy for a total of 6 days, It was without a doubt, the best vacation we've ever taken.

The staff were absolutely wonderful, they always had a smile on their faces, and no matter what you wanted or needed, they were willing and able to accomodate you.

The fitness center was convenient, it is opened 24hrs. The dining at the Keg was great with fantastic food and the rooms have a breath-taking view,.”

1 of 1 people found this review helpful.