User Reviews for Renaissance Fallsview

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Aug 17, 2009 by Ken from Tillsonburg,Canada
Overall Rating: 8

• Price and proximity to casino.
• Construction out front.

“Location is great if you want to be near the new casino and within walking distance of restaurants. Quality is slightly upscale. As for walking to the falls, not close enough as compared to staying near the old casino.”

Sep 2, 2007 by Richard from Toronto, ON CA
Overall Rating: 0
Cleanliness:[8] • Staff:[6] • Location:[8]

• Nice clean rooms good location.
• $20 for parking 20% of room rate.

“Would have been perfect except that there was mandatory valet parking at $20 a night which I think is extreme. They give you a low rate but get you on the parking.”

Jul 23, 2007 by Julie from Ashland, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• Smell of chlorine in the restaurant area.

“The location of the hotel was great for walking to the falls, casino and Starbucks. Clean, nice, mid-upscale hotel. $20/day parking seemed a bit high. Soda machine on every other floor and our floor's machine was out of order for 4 days.”

Jul 17, 2007 by Charles from Celina, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location!
• Everything was great!

“Beautiful room! Beautiful location! Loved every minute of my trip!”

Jul 6, 2007 by Mary from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenience of location.
• Breakfast restaurant was very crowded.

“Was very good for me, excellent location, very clean. Was good price. Large room. Would recommend my friends.”

Jun 21, 2007 by Crystal from Winterville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff especially Mandy and housekeeping were wonderful.
• All fees were not given and we almost didn't have the monies to stay.

“I enjoyed our stay. The staff with the exception of the waiter we had been on point. I was able to relax and enjoy myself. Everything was clean and the view from our room was out of this world! All of the attractions were right I could not have thought of a better getaway or place to stay.”

Jun 13, 2007 by Connie from Fort Wayne, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean, modern, close to attractions, attentive staff.
• Very expensive amenities, problem with bugs in the room.

“Beautiful property just walking distance to the falls and other attractions. Pricey amenities, but attentive and helpful staff.”

May 10, 2007 by Don from Brownville, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[7]

• Pool.
• In no way was a 4 star hotel!

“Room looked like a 2 star at the max and people were rude and not helpful, I expected a valet with the service of bringing my families bags to the room and never even offered. Parking was expensive and way out of the way. Will never stay at this hotel again.”

May 3, 2007 by Betty from Il, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is perfect. Location is important in that area.
• Everything was perfect.

“The location is convenient to everything there is to see at the falls. We parked our car and did not have to use it until our stay was over. We are seniors and still everything was convenient. The staff is outstanding.”

Apr 25, 2007 by Vanita from Toronto, OR
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Parking was free.
• Didn¿t have the good view of the falls.

“Everything was good!”

Apr 20, 2007 by Barbara from Mayfield Heights, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] •

• The hotel was within walking distance of most places.
• Could not upgrade due to the way it was purchased.

“I enjoyed the over experience of the hotel. There was no way for me to specify a type of room when booking.”

Apr 19, 2007 by Mary from Brampton, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean and spacious.
• Bathroom to small.

“Enjoyed my stay at hotel, clean, close to falls etc.”

Apr 11, 2007 by Frank from Miami, FL
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[10]

• The décor.
• The tour to Niagara falls was charged incorrectly.

“We were charged incorrectly for the tour to Niagara falls and nearby sites. I suggest doing the sight seeing on your own or with another company.”

Apr 10, 2007 by Langston from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the room and the layout of the hotel.
• They might need to update their rather small fitness room and sauna.

“My family and I loved the renaissance falls view with excellent location to the falls, and to the casino across the street. We would definitely stay there again.”

Mar 30, 2007 by Tj from Brampton, ON CA
Overall Rating: 3
Staff:[4] • Location:[3]

• Breakfast was the only thing good about it.
• $20 parking, 3star rooms, no view tall.

“If you like the view of a 5 story car parking building right in front of this hotel then go. Hotel rooms need work they are 3star, $20 parking charges are a turn off.”

Mar 14, 2007 by Kelly from Westerville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff at Renaissance were fantastic. For this reason alone I will return.
• I really did not have any issues, but the location on the map I received was a bit farther from the falls than I wanted.

“It was a little difficult to find the hotel, but once we found it and checked in they offered to upgrade our view of the falls, and actually got a corner room that had a falls view and city view. We drove to Niagara from Ohio, and really enjoyed the trip. Complimentary valet parking was a nice perk and really, I felt like a VIP the way the staff treated myself and my wife. (we brought our 2 year old also, she liked the pool.) Canada and the Renaissance Hotel will have our business again, and I am recommending to all of our family and friends. Thanks The Fitzgerald's”

Mar 14, 2007 by Robert from Baldwinsville, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel met our expectations. The room was modern and very clean. Friendly staff!
• The mattress was too, too soft. Equipment in fitness room was difficult to use.

“Excellent location! Very friendly staff. Fitness room needs updated equipment. Parking rate of $18.00 was too expensive.”

Feb 24, 2007 by Nadja from Sturbridge, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Clean, attractive location, very friendly staff.
• The changing rooms and showers are located far wait from the pool; it's a long and cold way 1 flight of stairs down to get there.

“Which I find very questionable. That must be in the fine print and is a bummer, if you're looking for a romantic getaway with Jacuzzi and view. ”

Feb 9, 2007 by Anthony from Rochester, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Excellent location, very safe and comfortable.
• The fee for parking is well overpriced. The cleaning of the room lacked some key elements.

“I would recommend this hotel to any traveler to Niagara falls. It is in a great location and very accessible to restaurants, the falls, and the casino.”

Jan 24, 2007 by Michael from Buffalo, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• The restaurants and food were great.
• Not a 4star, small room, few amenities.

“The friendly staff was helpful, did not like that I had to dish out another $20 just to park there. When I went to park there, the lot was full, so I had to valet my car which meant I had to tip whoever was taking my car. The pool area was really nice, and the breakfast buffet was tremendous, but very pricey. The room was clean but very small. Overall, it was an ok experience.”

Dec 23, 2006 by Gary from Rochester, NY
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[8]

• The bed was comfortable.
• Hallways were not clean and carpeting torn small sized rooms.

“Caution: you will lose customer base if you continue to rate this four star. I am well traveled. This is a three star at best.”

Oct 24, 2006 by Bob from St Thomas, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Gel mattress covers.
• Expensive parking- $18/day

“Well appointed room. To avoid $18/day hotel parking charge, park for free at casino across the street using free casino Players Advantage card, walk across skyway to hotel. Good internet rate in business center, .14/min.”

2 of 2 people found this review helpful.

Oct 24, 2006 by Amy from Camlachie, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was lovely and the staff upgraded our room to a suite.
• Parking was a bit pricey - $18, but it was Niagara Falls.

“. The room was beautiful and the beds were amazing. The staff upgraded us to a suite because I had asked for a king bed and they had none available. The parking was a bit high at $18, but that did include valet parking, and everything else in Niagara Falls seems to be over priced as well.”

Oct 4, 2006 by Bill from Niskayuna, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, great bed & comforters.
• Parking fee.

“My wife and I stayed here for a weekend away without the kids. It was a great hotel. Very clean, nice comfy bed and down comforter. Lots of pillows. We had reserved a king, but ended up with two doubles, which was a bummer, BUT we had a falls view which we hadn't paid extra for. I'd stay here again.”

Oct 4, 2006 by Jenny from Mayfield Hts, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• The hotel rooms are beautiful with a hot tub right in the middle of the room. The bed is so comfy and inviting.
• All rooms in Niagara Falls are expensive. They tax and then tax on top of that, so be prepared to spend. Rough towels and bad view from 2nd floor.

“The Renaissance Falls view in Niagara Falls was a beautiful hotel. It connects to the new casino and is only a short walk to the falls. The rooms are spacious with a big comfy bed. We got the hot tub, which is right in the middle of the room and is perfect. The only complaints is that all of Niagara Falls is expensive and then love to tax on top of tax. Can't get a soda for less than $3, so prepare yourself to spend some money. The bathroom is small and the towels are way too rough. The people in the city do not go out of their way to be friendly. Recommend going to the new casino for dinner it's $52 for 2 but all you can eat seafood (shrimp and king crab legs, etc) meat, and dessert stations that are awesome. $52 is a good price, considering we went to Friday's and my meal that I get in Ohio is 9.99 but in Niagara it was 20.82 American dollars.”

1 of 1 people found this review helpful.

Oct 1, 2006 by David from Stevens Point, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very nice and comfortable.
• Did not care for the $18 parking fee per day added on.

“The hotel was easy to find and well located near the Falls and connected to the Casino. Very nice rooms and pool area. Would recommend this hotel to almost anyone.”

Sep 30, 2006 by Robin from New Milford, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient. clean. quiet.
• Was not of the quality expected. bad view.

“The room was O.K. View bad. Amenities ok. Nothing out of the ordinary. Deal was the same or more I could have gotten elsewhere.”

Sep 30, 2006 by Robert from Fennville, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Close to the falls, everything you need is close by.
• You have to be in the top 14 floors to view the falls

“Clean and friendly. 5min walk to the falls. You can get to the casino without having to go outside and this is nice on a rainy day which we had. We could have used a refrigerator. all in all a very nice place to stay.”

Sep 30, 2006 by Craig D. from Somerset, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[8]

• The staff is friendly.
• The interior design has a late-70's/early-80's feel.

“It would be more appropriately rated as a 2.5 star rather than as a 3 star. It is located in the heart of the Falls view district, across the street from the casino and a fairly short walk to the falls (note the unavoidable hill that affects all of the hotels). It's not bad, but it's surrounded by newer, nicer hotels.”

Sep 19, 2006 by Alex from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Was located in area of desire. Wanted its high star rating.
• Room colors not really my liking. Not important issue though.

“Hotel was conveniently located and had the desired amenities. Rooms were clean and staff were courteous and friendly. Check in and check out were efficient.”

Sep 13, 2006 by Jon from Newark, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very nice with very comfortable mattresses
• Parking expensive @$18 a night.

“The hotel was very nice overall and in a great location relative to the Niagara attractions. If you are a gambler, the casino is very close and convenient. The pool was small relative to the Hilton next door. Overall, very pleased.”

Sep 12, 2006 by Po from Verdun, QC CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[8]

• Very close to new casino.
• The beds were horrible and very uncomfortable.

“Close to new casino, but very uncomfortable beds.”

Sep 7, 2006 by Stacey from Strongsville, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Bed Bugs and Extremely Rude Staff.

“Our stay at this hotel was absolutely miserable! It started with a fire alarm late our first night in which my handicapped mother had to attempt to walk down 5 flights of stairs. There were no hotel staff in site to offer assistance. It became even worse the next morning when I woke up with 19 bed bug bites on my legs. The hotel staff refused to acknowledge they were insect bites and even had the audacity to tell me it was a rash and I must be allergic to industrial soap!! (I have no such allergy) It look me 1 1/2 hours of complaining to rude desk staff and the operations manager before anyone would even come look at the room or the insect bites on my legs. The operations manager, Kathy McMurray, didn't seem to care about the prospect of bed bugs in the hotel and said aside from offering us a room across the hall there was nothing she could do. She refused to refund our money for the night in which I was bitten by bed bugs. I then called the General Manager,Ralph Sabourin, and it took him four days to return my call. I've given up on this incompentant hotel staff and have disputed the charge with my credit card company. To top it off, we took a swim in the pool our final day and found numerous insects crawling in and around the pool! This place is just gross!”

1 of 3 people found this review helpful.

Sep 4, 2006 by Massimo from Sheppard Afb, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Couldn't find a better location.
• Parking could be free.

“Fantastic hotel. Super clean and the location is unbelievable. Parking lot could be free... $20”

Sep 4, 2006 by Betty from Shoreview, MN
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[8]

• The maintenance staff was very helpful.
• Noisy. Front desk staff not friendly.

“We were on 10th floor but still could hear the nearby performance until 11pm. The bathroom was clot up and the air conditioner was not functioning. We had to have maintenance come up twice. We also heard the other guest had similar bathroom problem.”

Sep 4, 2006 by Ming from Guelph, ON CA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Quiet.
• Parking fee, dirty bathroom.

“Not as good as we expected.”

Sep 4, 2006 by Meredyth from Scarborough, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to falls & casino.
• Pool area tile extremely grimy.

“Staff were friendly and polite, the rooms certainly adequate although not overly large. The bed linens are quite comfortable. We had two beds which were doubles. Queens would definitely be a better option. The washroom was small but well appointed. Having the walkway to the casino was great.”

Sep 4, 2006 by Nicole from Baltimore, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly staff, comfy beds, spacious, great location, connecting bridge to the Casino.
• They were unable to accommodate our request of 2 Queen beds in adjoining rooms.

“Clean, friendly staff, comfy beds, spacious, great location, connecting bridge to the Casino. We thoroughly enjoyed our stay. The pool was enjoyable and open until 11 PM which allowed us to go to dinner and still have a swim before bedtime.”

Sep 4, 2006 by Jay from Astoria, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent location.
• Ordinary Rooms.

“Hotel is really a 3-star with a great location if you are gambler. The Falls are close by too but the hotel's amenities and rooms are nothing if not "average".”

Sep 3, 2006 by Mindy from Alhambra, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[8]

• The price.
• Not quite 4 star by my standard.

“The receptionist, wait, and valet staff were friendly. The room was not as detailed as I would expect from a 4 star. All essential elements were there, maid service lack a little attention to detail because one of the bed had a few foreign hair in it. Thank goodness we had two beds and my son and I were able to share one. The valet service also lack attention. Had to wait a while several times for someone to show up take the car. Got frustrated, so second day, I went for self park. I did receive a wake up call at 6AM the first morning even though I did not request one. I did call the front desk to let them know that someone is waiting for a wake up call and it wasn't me. Overall, the stay was OK. For the price I've paid, it was good. I was tired and did not feel like complaining to the front desk about the bed or the valet service. I didn't need the second bed anyways, but do think that a so call 4 star should pay more attention to detail like that. Hair of any kind anywhere is disgusting. Didn't flip through the whole bedding, but three was enough for me to say yucky!”

Sep 3, 2006 by Jennifer from Pickering, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great sheets and covers on bed, low cost for amount received.
• Not a great view, parking expensive.

“This hotel is great if you get a great rate on it, otherwise the lack of view will be disappointing as you are so near the falls. Great linens and covers on the bed, really clean and modern feeling hotel. Lobby a tad underwhelming, as was the bar, but the room more than made up for it. Very helpful staff.”

Sep 2, 2006 by Mohamed from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Received welcome note with wrong name on my room #.

“Excellent service and place to stay.”

Sep 2, 2006 by Suzanne from South Park, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, convenience to casino, cleanliness.
• Our room overlooked a roof and the side of the building next door. $18 plus tax parking fee.

“Great location, friendly staff, clean hotel. There is a walkway to the casino across the street. Room was very nice. There is an $18 plus tax parking fee which is slightly high.”

Sep 2, 2006 by Herb from Bay City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to everything your in Niagara falls for.
• The unexpected, mandatory parking fees $42. for two day stay.

“If you haven't gone first class in a long time this hotel will give you what your missing.”

Aug 24, 2006 by Kelly from Sunnyside, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Nice lobby, close to casino.
• Overrated.

“I was very disappointed. No way it's 4 stars (3 stars will do). The window on our room was cracked and coffee pot was dirty. The location of the hotel is behind the casino - in other words, only top 4 or 5 floors able to see falls. The pool, oh my god, is so small and dark - nothing like a photo. This is just okay hotel, can't compare with any other 4 stars hotel that I've experienced before. (and please, pictures are misleading - The actual look of the hotel looks much older and darker!)”

Aug 24, 2006 by L from Buffalo, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was great , a short downhill walk to the falls with a covered walk way to the casino.
• Parking cost.

“The location and cleanliness of the room was satisfactory.”

Aug 13, 2006 by Irene from Chapel Hill, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• This place is connected to Casino and shopping malls.
• The location is not the best among hotels near Niagara falls.

“I hoped the location could be really close or had a great view but it was not as much as I expected. The good point is the hotel is really close to Casino and shopping malls so it was convenient.”

Aug 5, 2006 by Al from La Grange, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice rooms, furnishings, etc.
• Should be rated a 3 star hotel.

“N/A.”

Aug 5, 2006 by Jennifer from St. Catharines, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was prime for Niagara Falls.
• Pool area was basic, certainly not according to picture.

“This hotel is rated as a 4 star, but should only be a 3+ at most. Room service not available after 11pm certainly does not fit in with the evening/night life of the Falls-particularly with the casino being directly across from this location. The pool area was small and basic-not the atmosphere pictures portrayed. This hotel is friendly and it's location is prime, but it does not have the added ump which makes a 4 rating.”

Aug 5, 2006 by Haiyen from North Canton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds had luxuriant linens. The room was very spacious, clean , and stylish. I loved the room's layout with its mini foyer.
• Parking rate was a little steep, but that's pretty much par for the course in Niagara Falls.

“One of the most stylish and comfortable rooms ever. The bathroom fixtures were sparkling clean and of the highest quality. I speak with some experience since I've ordered many hotel rooms in the past. And without question, this has been the best hotel room I've stayed in for the price. ”