User Reviews for Hilton Niagara Falls Fallsview

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Dec 1, 2009 by Susan from Pittsburgh,PA
Overall Rating: 10

• It was very conveniently located and the staff-everyone-was helpful/friendly.

“The view was spectacular. The hotel was conveniently located the the Falls and walking to the Falls was easy.”

Oct 13, 2009 by Derek from Sundre,Canada
Overall Rating: 8

• Great view of the falls.
• Breakfast was not complimentary.

“Breakfast buffet was not complimentary despite that it says that it is.”

Sep 14, 2009 by Jeff from Timberlea,Canada
Overall Rating: 10

• Its location.
• Every employee was looking for a tip, you had to tip the valet even though you paid for this service.

“Excellent hotel, perfect location, people are friendly, valets wanted expected tips even though you paid $20/day for this service, the internet cost $13/day or $20/week.”

Jul 19, 2009 by Heather from Forty Fort,PA
Overall Rating: 10

• Location was great. Hotel staff very helpful and very friendly.
• Nothing.

“I
recommend to anyone to stay at this hotel. It was 5 minutes from the falls. Beautiful hotel. Great location. Very friendly staff. Very central to the falls.”

Jun 28, 2009 by Ahmed from Montreal
Overall Rating: 5
Cleanliness:[7] • Staff:[1] • Location:[10]

• Best location.
• Unfriendly staff.

“The only thing good about this hotel it its location. Except that, the staff is very unfriendly. When I went for check in the receptionist was very frowning and tried to give me a room in a lower floor though there were available rooms at higher floors. The room was non smoking and when we entered we found a strong smell of smoke. I had to pay $20 for wireless internet access which is free everywhere else. The information desk gave us wrong information about the shuttle schedule and when I went to talk to them They were very unfriendly and when I complained and asked to reach the manager they told me they will follow up and keep me informed but they did not call. The funny thing is that I found in my check out receipt a $20 fee for parking however I did not go there by car!”

Jun 23, 2009 by Jennifer from Parma,OH
Overall Rating: 10

• Clean friendly.
• Elevators were not working so great took long time to go up and down.

“This hotel was close to the falls walking distance to everywhere very close for eating establishments loved it very clean.”

Apr 26, 2009 by Mary from Camillus,NY
Overall Rating: 10

• The kids loved the swimming pool and slide was great. I liked the free shuttle.
• The amount of chlorine in the pool really affected all of us.

“The hotel was lovely. Perfect for what we were looking for.”

Apr 9, 2009 by Robin from Ravenna,OH
Overall Rating: 7

• Very friendly staff, clean rooms, nice pool, family friendly.
• Food was pricey for the quality.

“We really enjoyed our trip to Niagara Falls, the hotel staff was very friendly including housekeeping. We have 2 young kids and they both enjoyed the pool, slide and all. Would be good for family travel or business travel.”

Sep 4, 2008 by Cathy from Xenia, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view, staff upgraded us because of late check in.
• Valet parking is expensive and we had no option.

“Great upscale decorating and perfect location for seeing the local sites. Cost is high for a family but is comparable to local spots.”

Sep 1, 2008 by Justo from Walden, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The 26th floor was nice with a view of the falls and surrounding area.
• Some construction going on next door, with a new another building going up.

“The hotel was very clean, the restaurant on the 33rd floor had a beautiful view and the food was great but the price was very expensive.”

Aug 11, 2008 by Yang from Scarborough, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The room is really good.
• The window is not clean and it is not that quiet outside of the room.

“The window of the room is not clean enough. It was not quiet outside of the room in the morning. I was been waking up in the morning several times. The other parts were great.”

Aug 6, 2008 by Jeff from Fitchburg, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Pool and location.
• In room Jacuzzi did not work, elevator was like a sauna.

“I expected better for a Hilton. The in room Jacuzzi did not work which was a big let down for my kids. Also the elevator to the North tower was like a sauna. Every time we rode up in it other guests beside me made the same comment.”

Jul 8, 2008 by Uriel from Dearborn, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good rooms.
• Bar tender was very rude.

“Good installations.”

Mar 6, 2008 by Matt
Overall Rating: 9

• Great view, nice room, attached to casino without going outside.

“I was very pleased with the stay and very impressed with the Canadian side of Niagara Falls. As a first time traveler to the area with moderate expectations, this hotel exceeded them greatly.”

Mar 5, 2008 by Deborah from West Monroe, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable beds.
• We asked for a falls view and you could barely see them.

“We requested a falls view and paid more for it and we were very disappointed that you hardly them at all. They were obstructed by a building.”

Jan 25, 2008 by Margaret from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Good Service, it was under construction but not that once can notice.
• The prices at the bar.

“Great location, good customer service, ok valet parking - the timing can be improved.”

Jan 5, 2008 by Richard from Utobicoke, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was nicely decorated. The room was quite pleasing and great view from my guestroom. I will come back many times.
• The restaurant and bar closes too early. The time could have been extended to 12:00 a.m.

“It was my first time visiting the hotel and my first impression was great. The friendly service of the valet parking and the front desk staffs were friendly and polite. The room was fabulous and nicely decorated with the most breathtaking view of the Casino and the Niagara falls. I enjoyed my stay and will definitely recommend this hotel to my friends and family. The price was great.”

Dec 11, 2007 by Waheed from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Simply the best.
• Room space should be more.

“Overall pleasure to stay there.”

Nov 20, 2007 by Matt from Erie, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful facilities.
• Room smelled Smokey even though it was "non smoking".

“Hotel was more than we expected! For an additional $30, we got a room on the 17th floor with a great view of the American falls and the Clifton Hill area. The pool was also spectacular! We normally stay at the Radisson and this was definitely an upgrade for us! Only negatives were the room smelled "smoky" even though it was supposedly a non smoking room. Also, clock was an hour and 10 minutes fast and housekeeping came up, had to get a screwdriver, and never returned. Other than that, would highly recommend!”

Oct 16, 2007 by Judith (. from Fredonia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very professional staff.
• Windows are dirty.

“I found that the switches on the lights didn't properly work, the TV remote didn't properly work, and the glass enclosed shower was leaking water all over the bathroom floor.”

Sep 12, 2007 by Marie from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Cleanliness, room is spacious and friendly staff when we ordered room service.
• Valet parking only, pool is not that cleaned- not heated enough for young children.

“Nice and clean hotel, the staff is friendly, room is spacious, but only valet parking due to constructions so it was very busy and you have to wait for a while for your car- it should've been free. The pool must be heated especially the wading pool for the little ones.”

Sep 5, 2007 by Nick from Toronto, ON CA
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[9]

• Great location.
• Electricity didn't work.

“The power was out for about 12 hours and the staff didn't tell anyone what was going on and didn't really seem to care. The staff I dealt with was ignorant and rude. I expected more and got much, much less! I will likely stay at the Marriott the next time I visit Niagara Falls.”

Aug 27, 2007 by Roger from Salem, NH
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[9]

• The location proximity to the falls.
• The 45 minute waits for my car to be brought down. It would have been longer had I not inquired as to its where about.

“I was a little disappointed at the stains on the carpet in my hotel room. It would not have taken much for it to have been cleaned. The overall experience was ok up until the point where we were kept waiting in the misting rain for 45 minutes waiting for my car to be brought down. My wife was steaming and I convinced her to simply get in rather than carving some one a new orifice. The only reason why it was only 45 minutes was because I finally cornered one of the attendants and asked what the hold up was. He checked and told me my car had been brought down a long time ago. I found it hidden on the ramp that went under the hotel. It was not visible from the front entrance where we were told to wait. A little communication would have gone a long way!”

Aug 22, 2007 by Erin from Middlebury Center, PA
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[5]

• The proximity of attractions and the view of the falls.
• I don't believe the price we paid was suited towards our room (could have paid. less for what we got).

“The people were very friendly and helpful; however I don't think we received a room for the amount we paid for it. Very close to the local attractions and the falls. The fireworks were easily viewed from our room too!”

Aug 22, 2007 by Jill from Glendale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, clean and very customer oriented.
• I really can't think of anything.

“The room was beautiful and had many amenities. The hotel restaurant has a spectacular view and the food was excellent. The staff was very friendly and efficient.”

Aug 16, 2007 by Joe from Putnam Velly NY
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• Waiting staff / bell / valet excellent.
• Information desk empty most of the time, you cannot rely on the shuttle service.

“Information counter empty most of the time, the front desk not well informed, shuttle service never on time and takes you only to old casino. Plan on taking out your car more often than expected. Waterfall in pool was not working entire stay; maid service comes late in the afternoon to make up rooms. If you plan on eating at the front cafe, expect a bus load of visitors cutting through the restaurant. Great view of the falls fl 17-33. The bell/ valet and waiting staff excellent. it seems that the hotel caters to vip, executive class, not to the little man. In addition to room taxes you pay $11.00 advertisement fee for hotel daily. And $20.00 parking fee for your stay.”

Jul 14, 2007 by Jim from Carnegie, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The view, the comfort, and the location.
• The parking was the only issue.

“The hotel was great for me and my kids. Would consider staying there again.”

May 28, 2007 by Soloman from Detroit, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great room and wonderful staff.
• NA.

“Great location, staff was very helpful and I would recommend to anyone who goes to Niagara falls.”

1 of 1 people found this review helpful.

May 28, 2007 by Myra &. from Newark, DE
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[8]

• It was very nice clean overall.
• Not knowing that parking was not included.

“We had a great stay! Hotel was very nice clean. Staff was very friendly! Convenient to the falls just a short walk! ”

Apr 13, 2007 by Bill from Kenmore, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• It so very comfortable.
• The room was laid out backwards. The view of the falls was on the other side of the room.

“Parking was a bit congested upon arrival. After that minor issue all went well. The room was spacious and comfortable. As noted the TV was on the south wall, the bed on the north wall. If the layout were reversed then there would have been a view of the falls from the bed. The lights in the falls would have really been neat enjoying the view in the prone position.”

Mar 20, 2007 by Jacqui from Logan, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, close to falls, close to casino, cleans quiet rooms, friendly staff.
• Parking was a problem with a big trailer.

“We both enjoyed the overnight stay and would recommend the hotel to friends. It was very close to all the sights of Niagara. Next time we will stay longer.”

1 of 1 people found this review helpful.

Feb 22, 2007 by Larry from Columbus, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The suite was extremely spacious and clean.
• Floors 12-16 are advertised "Falls view". We were on Floor 16 and could not see the Falls at all.

“The hotel was very nice and friendly. However, we expected to be able to see Niagara Falls from our "Falls view" hotel room on Floor 16. However, we could only see the mist from the falls rising above the parking garage to the Casino that obstructed our view. We were even on Floor 16, the highest of the "Falls view" floors. Good experience, but if you want to see the Falls from your room, stay somewhere else.”

Jan 22, 2007 by Tim from Oswego, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, convent to casino and a good view of the falls.
• Valet service we had to wait a half hour for our car.

“Clean, romantic and very good location to all activities.”

Jan 17, 2007 by Kristy from Mayfield, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[9]

• Great view of the falls from our room.
• Stepped on a pin in hotel room.

“The staff was very pleasant and accommodating. The hotel offered reasonably priced room service that was of very high quality. Excellent pool/ recreation area with a water slide!”

Jan 15, 2007 by Heather from Chesley, ON CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• The room appeared very luxurious & the bed was very soft.
• The staff was very unfriendly and unhelpful.

“I got a king sized suite with a double Jacuzzi for my husband's birthday. I woke up with bug bites all over my body. When I went to complain, the counter staff sent me to the bar to wait for a security guard to take a statement. The hotel did not make a follow up call as I was told they should. When I called to speak to the manager, they told me they found no bugs, and that they were not going to offer any recompense. I was very upset.”

0 of 2 people found this review helpful.

Jan 2, 2007 by Diane from Guelph, ON CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• I like the flack that I can take my daughter with me next time.
• I had to wash the tub before I got in.

“The experience at the hotel in all was very relaxing and the comfort level was amazing the only slight problem was that the tub needs to be wiped out no big deal just a couple for spots missing no biggie.”

Dec 5, 2006 by Casey from Rochester, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[8]

• The location of the hotel.
• Please refer to the comments that I have sent to customer service.

“I enjoyed the hotel, but we had some problems that I am looking for some resolution on. ”

0 of 2 people found this review helpful.

Oct 16, 2006 by Kellie from Oro Valley, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms, friendly staff, wonderful atmosphere.
• No family oriented restaurant, but room service was good.

“I would rate this a class A hotel. The door person helped us take our bags out of the car and our luggage was brought up to our room. Our car was parked for us and this was a great. With having a kid it made our stay great. The rooms were big and comfortable. The views were spectacular. Overall we didn't want to leave. The price was a bit out of what we would normally pay for a hotel, but it was worth the extra money. The location was great also. We could walk to just about anywhere. Our family had a wonderful experience. My husband and I are thinking of coming back for our 25th wedding anniversary. We just celebrated our 20th this year. Thanks again.”

Aug 29, 2006 by Lynne from Brampton, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Rooms spacious and clean.
• There was nothing that I did not like.

“I will come back the next time I am in Niagara Falls.”

1 of 1 people found this review helpful.

Aug 29, 2006 by Michael from Hillsborough, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent locale for the many activities in Falls area.
• Nothing.

“Excellent amenities and staff. Comfortable beds and room size for the value.”

Aug 28, 2006 by Kassie from Leland, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• It was beautiful inside.
• Desk staff did not go out of their way to be helpful.

“The view from the 30th floor was spectacular & the restaurant on the 33rd floor served wonderful food, although it did take us over 2hrs to be seated & served. The concierge was nice but not overly helpful. They did not mention any amenities for us (we w”

1 of 1 people found this review helpful.

Aug 24, 2006 by Laura D. from Van Wert, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[10]

• Comfortable and clean, staff was friendly.
• Shuttle service was started a bit late? 10:30 am most attractions started at 9:00 am time didn't make sense.

“IT was very nice. Valet parking was not necessary and they did not advise of that, we could have parked our own vehicle and saved 10/day would have appreciated the opportunity to know this and make the decision if we go back again (which we will) would probably stay at a lower priced facility and do other things in the area. The hotel was nice, but more than we required - location was good.”

1 of 1 people found this review helpful.

Aug 21, 2006 by Jamie from Tampa, FL
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[8]

• The location was great and the view of the American Falls is good.
• The first room had a filthy badly stained carpet and the maps from the concierge are not correct.

“While the location is good, the rooms are tired and dingy. Our first room had a filthy stained carpet. When I requested a clean room we were upgraded to a room with a view of the falls. The concierge staff was very helpful (although there maps need updating) and most of the front desk staff were friendly.”

Aug 7, 2006 by Carolyn from Cleveland, OH
Overall Rating: 7
Cleanliness:[2] • Staff:[9] • Location:[10]

• Convenient to falls and great restaurants.
• Filthy yes filthy carpeting . . . I was told that the carpet would be replaced and the bellboy apologized - but it was actually gross!

“Everything expected from a Hilton as far as service is concerned - but I was stunned that they would rent a room with the carpet in the shape it was in! I am a horse owner and it looks like something had been stabled there! It took away from an otherwise pleasant experience.”

Aug 7, 2006 by Brady B. from Waukesha, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Eat at the restaurant at the top, the view is unbelievable.
• The Hilton tours were overpriced compared to the regular tours you could buy on the street.

“This is the best hotel in Niagara falls, it does not matter if you get a room with a view of the falls unless you are going to be in your room a lot. We were not. Make sure that you eat at the falls view restaurant at the top of the hotel. Make reservations before you get there. Do not eat at Cousin Vinny's Italian restaurant, it was horrible with lousy service. Every thing you need is within walking distance of the hotel and they will valet your car for you or let you park it for only $20 bucks. If you are only staying one night they will let you keep your car and baggage their until you decide you have had enough of the falls. The rooms are incredible with the best beds in Niagara!! Stay here it is worth the money!!”

2 of 2 people found this review helpful.

Jul 30, 2006 by Dawn B. from Slippery Rock, PA
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Kids loved the water slide. clean.
• Staff was not readily available for help with baggage. Doormen were snobbish.

“The hotel itself was lovely, but some of the staff were not very accommodating. The bathroom was very small for such a large and expensive place, and at night, you could hear every little noise in the halls and even from the next room.”

0 of 1 people found this review helpful.

Jun 27, 2006 by Ru N. from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[2] • Location:[10]

• Location, location, location!
• The Person in the front desk was elegant

“Pretty good.”

Jun 20, 2006 by John from Chesapeake
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Views to die for.
• Valets did not know directions.

“Awesome room overlooking both falls, food was great , service was outstanding.”

May 31, 2006 by Wayne from Amesbury, MA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Everyone was friendly and very helpful. Overall a great vacation.
• I can't think of anything.

“The Hilton falls view is a great experience for both the vacationer, or business traveler From the gift shop to the restaurant, the comforts and amenities were outstanding. Everyone that works there is friendly and I would recommend the Hilton falls view to everyone. Business.”

Apr 27, 2006 by Franklin from Cygnet, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean and the staff were very friendly and helpful.
• Once the valet parked the vehicle you could not get forgotten items without the valet bringing the car to you.

“The hotel is excellent and the staff are friendly and courteous. I would recommend it to all my friends and family. it is clean and roomy and everything I expected in a Hilton hotel.”