User Reviews for Hilton Niagara Falls Fallsview

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Apr 13, 2007 by Bill from Kenmore, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• It so very comfortable.
• The room was laid out backwards. The view of the falls was on the other side of the room.

“Parking was a bit congested upon arrival. After that minor issue all went well. The room was spacious and comfortable. As noted the TV was on the south wall, the bed on the north wall. If the layout were reversed then there would have been a view of the falls from the bed. The lights in the falls would have really been neat enjoying the view in the prone position.”

Mar 20, 2007 by Jacqui from Logan, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, close to falls, close to casino, cleans quiet rooms, friendly staff.
• Parking was a problem with a big trailer.

“We both enjoyed the overnight stay and would recommend the hotel to friends. It was very close to all the sights of Niagara. Next time we will stay longer.”

1 of 1 people found this review helpful.

Feb 22, 2007 by Larry from Columbus, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The suite was extremely spacious and clean.
• Floors 12-16 are advertised "Falls view". We were on Floor 16 and could not see the Falls at all.

“The hotel was very nice and friendly. However, we expected to be able to see Niagara Falls from our "Falls view" hotel room on Floor 16. However, we could only see the mist from the falls rising above the parking garage to the Casino that obstructed our view. We were even on Floor 16, the highest of the "Falls view" floors. Good experience, but if you want to see the Falls from your room, stay somewhere else.”

Jan 22, 2007 by Tim from Oswego, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, convent to casino and a good view of the falls.
• Valet service we had to wait a half hour for our car.

“Clean, romantic and very good location to all activities.”

Jan 17, 2007 by Kristy from Mayfield, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[9]

• Great view of the falls from our room.
• Stepped on a pin in hotel room.

“The staff was very pleasant and accommodating. The hotel offered reasonably priced room service that was of very high quality. Excellent pool/ recreation area with a water slide!”

Jan 15, 2007 by Heather from Chesley, ON CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• The room appeared very luxurious & the bed was very soft.
• The staff was very unfriendly and unhelpful.

“I got a king sized suite with a double Jacuzzi for my husband's birthday. I woke up with bug bites all over my body. When I went to complain, the counter staff sent me to the bar to wait for a security guard to take a statement. The hotel did not make a follow up call as I was told they should. When I called to speak to the manager, they told me they found no bugs, and that they were not going to offer any recompense. I was very upset.”

0 of 2 people found this review helpful.

Jan 2, 2007 by Diane from Guelph, ON CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• I like the flack that I can take my daughter with me next time.
• I had to wash the tub before I got in.

“The experience at the hotel in all was very relaxing and the comfort level was amazing the only slight problem was that the tub needs to be wiped out no big deal just a couple for spots missing no biggie.”

Dec 5, 2006 by Casey from Rochester, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[8]

• The location of the hotel.
• Please refer to the comments that I have sent to customer service.

“I enjoyed the hotel, but we had some problems that I am looking for some resolution on. ”

0 of 2 people found this review helpful.

Oct 16, 2006 by Kellie from Oro Valley, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms, friendly staff, wonderful atmosphere.
• No family oriented restaurant, but room service was good.

“I would rate this a class A hotel. The door person helped us take our bags out of the car and our luggage was brought up to our room. Our car was parked for us and this was a great. With having a kid it made our stay great. The rooms were big and comfortable. The views were spectacular. Overall we didn't want to leave. The price was a bit out of what we would normally pay for a hotel, but it was worth the extra money. The location was great also. We could walk to just about anywhere. Our family had a wonderful experience. My husband and I are thinking of coming back for our 25th wedding anniversary. We just celebrated our 20th this year. Thanks again.”

Aug 29, 2006 by Lynne from Brampton, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Rooms spacious and clean.
• There was nothing that I did not like.

“I will come back the next time I am in Niagara Falls.”

1 of 1 people found this review helpful.

Aug 29, 2006 by Michael from Hillsborough, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent locale for the many activities in Falls area.
• Nothing.

“Excellent amenities and staff. Comfortable beds and room size for the value.”

Aug 28, 2006 by Kassie from Leland, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• It was beautiful inside.
• Desk staff did not go out of their way to be helpful.

“The view from the 30th floor was spectacular & the restaurant on the 33rd floor served wonderful food, although it did take us over 2hrs to be seated & served. The concierge was nice but not overly helpful. They did not mention any amenities for us (we w”

1 of 1 people found this review helpful.

Aug 24, 2006 by Laura D. from Van Wert, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[10]

• Comfortable and clean, staff was friendly.
• Shuttle service was started a bit late? 10:30 am most attractions started at 9:00 am time didn't make sense.

“IT was very nice. Valet parking was not necessary and they did not advise of that, we could have parked our own vehicle and saved 10/day would have appreciated the opportunity to know this and make the decision if we go back again (which we will) would probably stay at a lower priced facility and do other things in the area. The hotel was nice, but more than we required - location was good.”

1 of 1 people found this review helpful.

Aug 21, 2006 by Jamie from Tampa, FL
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[8]

• The location was great and the view of the American Falls is good.
• The first room had a filthy badly stained carpet and the maps from the concierge are not correct.

“While the location is good, the rooms are tired and dingy. Our first room had a filthy stained carpet. When I requested a clean room we were upgraded to a room with a view of the falls. The concierge staff was very helpful (although there maps need updating) and most of the front desk staff were friendly.”

Aug 7, 2006 by Carolyn from Cleveland, OH
Overall Rating: 7
Cleanliness:[2] • Staff:[9] • Location:[10]

• Convenient to falls and great restaurants.
• Filthy yes filthy carpeting . . . I was told that the carpet would be replaced and the bellboy apologized - but it was actually gross!

“Everything expected from a Hilton as far as service is concerned - but I was stunned that they would rent a room with the carpet in the shape it was in! I am a horse owner and it looks like something had been stabled there! It took away from an otherwise pleasant experience.”

Aug 7, 2006 by Brady B. from Waukesha, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Eat at the restaurant at the top, the view is unbelievable.
• The Hilton tours were overpriced compared to the regular tours you could buy on the street.

“This is the best hotel in Niagara falls, it does not matter if you get a room with a view of the falls unless you are going to be in your room a lot. We were not. Make sure that you eat at the falls view restaurant at the top of the hotel. Make reservations before you get there. Do not eat at Cousin Vinny's Italian restaurant, it was horrible with lousy service. Every thing you need is within walking distance of the hotel and they will valet your car for you or let you park it for only $20 bucks. If you are only staying one night they will let you keep your car and baggage their until you decide you have had enough of the falls. The rooms are incredible with the best beds in Niagara!! Stay here it is worth the money!!”

2 of 2 people found this review helpful.

Jul 30, 2006 by Dawn B. from Slippery Rock, PA
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Kids loved the water slide. clean.
• Staff was not readily available for help with baggage. Doormen were snobbish.

“The hotel itself was lovely, but some of the staff were not very accommodating. The bathroom was very small for such a large and expensive place, and at night, you could hear every little noise in the halls and even from the next room.”

0 of 1 people found this review helpful.

Jun 27, 2006 by Ru N. from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[2] • Location:[10]

• Location, location, location!
• The Person in the front desk was elegant

“Pretty good.”

Jun 20, 2006 by John from Chesapeake
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Views to die for.
• Valets did not know directions.

“Awesome room overlooking both falls, food was great , service was outstanding.”

May 31, 2006 by Wayne from Amesbury, MA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Everyone was friendly and very helpful. Overall a great vacation.
• I can't think of anything.

“The Hilton falls view is a great experience for both the vacationer, or business traveler From the gift shop to the restaurant, the comforts and amenities were outstanding. Everyone that works there is friendly and I would recommend the Hilton falls view to everyone. Business.”

Apr 27, 2006 by Franklin from Cygnet, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean and the staff were very friendly and helpful.
• Once the valet parked the vehicle you could not get forgotten items without the valet bringing the car to you.

“The hotel is excellent and the staff are friendly and courteous. I would recommend it to all my friends and family. it is clean and roomy and everything I expected in a Hilton hotel.”

May 19, 2005 by Roseanne D. from New York
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, accommodates your needs, makes you feel at home
• couldn't stay longer

“I have been a regular guest at the Hilton Niagara Falls since November of 2001. The staff, the food the bar is so welcoming that we have gone from visiting once a year, to 2 or 3 times a year.”

6 of 8 people found this review helpful.