User Reviews for Arc The Hotel

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Feb 19, 2009 by Kim from Ottawa
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[5]

• The staff at check in were very nice and the glass of champagne was a nice touch.
• The management failed to adequately rectify an unhappy guest; valet parking took an hour.

“This hotel was terrible at fixing their mistakes and taking accountability for them.”

Feb 13, 2009 by Sandra from Terrasse-Vaudreuil,Canada
Overall Rating: 7

• Location; customer service, staff; amenities of room.
• $21 for valet parking; walls are thin -no soundproofing!

“Seems to be an older hotel that was nicely renovated & redecorated. Staff is attentive. Room/bathroom spotless with lots of fluffy towels. Enjoyed the turn down service (but only 1 chocolate, 1 apple & 1 bottle of water for the 2 of us). But, could hear every word spoken in the next room and hallway (neighbors came in at 3 am). And bed was not that comfortable - a pillow top mattress would have been more in line with the rest of the facilities.”

Oct 21, 2008 by Virginia
Overall Rating: 5

• The bed.
• No pool, tiny room, bathroom didnt seem clean.

“Would not stay at this hotel again.”

Aug 26, 2008 by Linda from Stoney Creek, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great. Staff very helpful and friendly lounge with coffee and tea a nice added touch.
• The room was very small. With TV on had to climb over bed to get out.

“This is an older hotel which has been updated so you will find some of the rooms small and the plumbing old (had to wait about 1/2 hour on arrival to get hot water.) but that being said this hotel strives to make you as comfortable as possible. Nightly turn down with fruit/chocolates and water. A lounge with coffee/tea and local papers and magazines. Sparkling wine at check in. very nice touches.”

Aug 20, 2008 by Jen from Guelph, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The decor was very modern.
• Room was tiny; breakfast wasn't included restaurant prices very high.

“Very nice hotel, beautiful modern decor, but our room was tiny and unlike some of the other hotels we had the option of visiting there was no complimentary breakfast. As well the breakfast we could get from the hotel was at the cheapest $14 for a continental. So very nice if you aren't on a budget, or aren't planning on eating in the hotel.”

Aug 7, 2008 by Mike from Toronto, ON CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Room was too small, needs to be more accessible (stroller).

“Room was too small, hotel offered to upgrade room for $30 - we should have done it.”

Jul 10, 2008 by Andjelko from Toronto, ON CA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Cleanliness, courteous staff.
• Loud AC, tiny rooms, extra slow elevators, Internet connection charges.

“PROS: The room was very clean, the bed was comfortable, and the staff was courteous and friendly. The hotel's location is very convenient. CONS: The room was tiny, with a very loud air-conditioner, and a bad, nauseating cigar odor. It took almost 15 minutes for the coffee machine to produce one cup of coffee. Water pressure in the shower was too low. The elevators are extremely slow. $4.50 for one hour of Internet access is just ridiculous. The staff could not think of more than two (mediocre) places to recommend for Sunday brunch.”

Feb 21, 2008 by Larissa from Mississauga, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean and modern.
• Room was tiny. We got the smallest room in the hotel.

“The hotel was clean and modern. The hotel is a close distance to Elgin Street and the main attractions. This room is usually used for those who want an adjoining room for their suite.”

Feb 21, 2008 by Aly from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Staff was friendly. Liked the champagne when arriving.
• Room was small with no view or real windows. Expected more for price.

“The hotel was nice, but the room I was put in was small. For the price point, it is not worth it. When making star ratings, amenities should be considered more heavily and this hotel should not have made the cut.”

Feb 1, 2008 by Mia from Mount Laurel, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, convenient location, friendly staff, good restaurant.
• Our room was a little small as our trip was business/leisure combination with spouse.

“Even though our room was a little small, we really enjoyed staying there. We even got an invitation to the manager's cocktail party. All the staff at the hotel was very friendly and helpful. Place was very clean and chic.”

Nov 15, 2007 by Servejit from Calgary, AB CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff was friendly.
• Rooms very dim and dark and small.

“I was very disappointed and it ruined my trip to Ottawa!”

Oct 2, 2007 by Pj from Corner Brook, NF CA
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location, complimentary wine served on check in, thick towels.
• Rooms extremely small, poor water pressure, elevators very slow.

“The hotel room was very small with minimal clearance to walk around the bed, and go between the TV cabinet and the bed. The TV cabinet doors could not fully open as the bed was in the way, and you had to close one door to walk around the bed. The bathroom was quite small and had poor water pressure. Elevators were very slow. I only stayed one night so did not see restaurants or other areas of hotel. Staff was friendly, and hotel did offer nice linens, robes, and two free bottles of water at the bedside, but I would have sacrificed that for a larger room.”

Oct 1, 2007 by Christopher from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful modern interior design of the lobby and rooms.
• Annoyed that I had to pay for internet service. Other less expensive hotels have free internet.

“I loved everything about the hotel except some minor things. There was no cream for my morning coffee so I had to call down for it and by the time it came, it was too late. The bathroom didn't have enough shelf space, and the having to pay for internet service was very annoying. I have stayed at much less expensive places and the internet was always free. This is expected now. Otherwise, staff was very friendly and the hotel rooms, hallways and lobby were stunning. The elevators were very slow though. The exercise room was the nicest that I have seen in any hotel.”

Jul 17, 2007 by Carol from Pickering, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Breakfast.

“This hotel is located right in the middle of the business district. It is within walking distance of shopping, Parliament Building, canal, and market. The breakfast in the hotel is good and not overly expensive. There was 34% occupancy when we were there, so very quiet in the hotel. The room was very small. Minimal toiletries - for a so called 4 star. Paid extra for internet connection. Room faces office towers, and no sheers on windows, so you must keep blinds completely down for privacy which makes for a very dark and dreary room. Would avoid staying here again. Not a hotel I would recommend.”

Jun 30, 2007 by Herman from Toronto, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Well located.
• Restaurant was too pricey for what we got.

“Has no pool or access to one.”

Jun 20, 2007 by Janet from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean great staff very quiet.
• Our room was extremely small.

“Hotel is excellent overall. Our only complaint was the size of the room. It was very small and awkward to move around in.”

May 16, 2007 by Diane B. from Erieville, NY
Overall Rating: 3
Cleanliness:[4] • Staff:[9] • Location:[9]

• Nicely decorated.
• Extra charge for leaving early.

“Okay hotel but not so good for young children.”

May 2, 2007 by Shila from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• I was offered sparkling wine and chocolates at the desk when I arrived.
• The room was small with a small window.

“Great location, friendly staff, with an upscale contemporary decor.”

Apr 30, 2007 by G from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Cool public areas.
• Small unimpressive rooms. Used to be a Howard Johnson¿s.

“Staff friendly and helpful. Rooms were small and cramped, especially if staying more than a night. Public areas cool. Not really a 4 star - more like a 3.5 star.”

Apr 14, 2007 by Cristina from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful staff.
• Small bathrooms.

“This hotel was great. The location was right downtown near all the sites and very clean. The staff was very helpful as well. I would definitely stay at the Arc again.”

Mar 29, 2007 by Ines from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and decor.
• Our first room was very small, upgraded to a king room which was better.

“Great location and attractive decor. The windows don't open and the regular rooms are too small for two people- upgrade to a king room.”

Feb 7, 2007 by Leah from Strathroy, ON CA
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[2]

• Staff.
• Location, elevator, noisy small room, no parking.

“We were charged an additional $20 per night for two double beds and $22 a day for valet parking because there was no appropriate self parking space. Room was small and very noisy as it faced the road, windows are very drafty. Only one working elevator and extremely slow. Lounge food was burnt and not what we expected it to be at all for the hotel. We would never stay at this hotel again.”

Jan 4, 2007 by Brock from Oshawa, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern, stylish, friendly/helpful staff.
• Exterior appearance.

“Great staff. Great rooms. Great location.”

Sep 29, 2006 by Shridhar from Edison, NJ
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[9]

• Convenient location.
• Hotel room size was the smallest I have ever seen.

“I selected 4 star level hotel while booking and was completely disappointed with this hotel. The room size is the smallest I have seen in my life and there was hardly an space left after the bed and TV stand. In order to watch the TV you need to stick your face to the TV screen. They charged extra for everything like parking, internet etc. ”

Aug 4, 2006 by Michelle from Kirkland, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the ambiance.
• I got a small room overlooking the main avenue.

“A boutique hotel centrally located it is quiet, private and Den like. A lovely respite in the city.”

Jul 17, 2006 by Graham from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely friendly/helpful staff. Beautiful room design.
• Room could have been a bit bigger.

“This is a well-designed, beautifully appointed and intimate bistro hotel. Staff could not have been more professional, solicitous, and helpful. Excellent equipment in the fitness center.”

Jul 17, 2006 by Ann from Plainsboro, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff, room, service, food -- all excellent.
• N/A

“Arc The Hotel is a very chic hotel, but without the stuffiness/snobbiest of some of the high-end hotels in the States. The staff was welcoming, warm and very helpful, right down to the room service staff. This was my first stay in Ottawa, so I've never stayed elsewhere, but after this experience, I doubt I ever would.”

Jun 2, 2006 by Yael from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very comfortable bed. Doorman. chocolates on pillow at night.
• No parking, no pool.

“Small rooms but very elegant. Nice touches like sparkling wine and coffee, chocolates on pillow, bottled water at bedside. I would definitely go there again.”

May 18, 2006 by Tina from Carrying Place, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Amazing staff, from start to finish.
• Rooms small.

“Greeted by doorman, SUV was too big (Pathfinder) to put in Arc car park so had to park across street but OK. Reception very welcoming, restaurant and barman amazing - offering a Shirley temple to our 9 yr old while we were having cocktails. Food and breakfast superb. Rooms very clean albeit on the small side (had a deluxe with 2 double beds). Beds very comfortable. For a weekend stay this hotel suits romantic couples, that said a couple who had a six month old at breakfast were made to feel very welcome and provided with a high chair. Certainly the staff make this hotel.”

May 11, 2006 by Tadeusz from Caledon, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very comfortable bed, beautiful bedding and friendly staff.
• Room too small, difficult moving around the bed with a too big amoir. Bed had to be lifted to open door of amoir so TV would be visible.

“A neat, minimalist hotel, conveniently located with very friendly staff and little extras including robes, chocolates and bubbly on arrival, apples and coffee always available. The too small, difficult to navigate around the bed room was a negative. Watching TV was another effort as we had to lift the bed to open the amoir door to have the TV screen visible. There is also no comfortable seating area. The view was less than desirable. We faced a brick wall which made the room very dark and gloomy. No parking on facility is also a negative. Valet parking is an added expense.”

Feb 10, 2006 by Kim from North Vancouver, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The decor was nice and modern.
• The windows didn't open for fresh air.

“Enjoyable time for a quick little romantic getaway.”

Nov 17, 2005 by Ha from Seoul, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• The hotel was located in downtown, very small but shick..zen style interior, nice bathtub..
• Only valet parking is available ($20), and no walk-in place to go near hotel.

“The hotel was relatively nice, but not for good to visit with family. The hotel would be nice to couple or single visit. There is no place to eat, buy small stuffs near hotel-only small restaurant in the hotel (closed at 10 pm). I wanted a drink in the bar but it was impossible.”

1 of 1 people found this review helpful.

Nov 11, 2005 by Fiona from Lawrenceville, NJ
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Wonderful beds, great rooms, liked they have shuttle.
• No elevator, had to climb the stairs.

“Great room, well decorated, liked the bed and bathroom the best. Would stay there again.”

Sep 13, 2005 by Jason from Columbus, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful boutique hotel - great lounge, comfortable beds, cool style.
• Put in small, dark room with window looking into brick wall. But they were happy to change our room the next day to same standard, but much better.

“The Arc is a great boutique hotel. The rooms are small, but very nicely appointed, with cool design & comfortable beds. They were very clean as well. The lounge is a great place to relax, with Starbucks coffee & magazines. The service was solid, and the turndown service was a very nice touch. It's in a great part of Ottawa, close to all the sights. Would strongly recommend this hotel.”

Aug 20, 2005 by Sansarn from Bangkok, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Hotel style
• bed sheet is not clean

“Overall,Hotel's quailty, location and staffs are very nice.”

Aug 10, 2005 by Alicia from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, friendly people, excellent breakfast.
• Small rooms and you had to pay extra for 2 beds.

“Arc the Hotel, is close to the Sparks St. Mall, a few short blocks to Parliament Hill and the Rideau Canal, and a 15 min. walk to the Bywords Market area. The hotel staff is friendly and even remembered our breakfast preferences by the second day. The Aveda toiletries were a nice touch of home. While the rooms are small and minimalist in decoration the beds are comfortable. Our overall experience was definitely positive.”

May 11, 2005 by Andrew from Mount Pleasant, SC
Overall Rating: 2
Cleanliness:[8] • Staff:[7] • Location:[6]

• Very Clean
• Smallest Room Ever (less than 100 sq ft) Couldn't walk around bed

“Everything was wonderful besides the closet room we got (Queen Deluxe). The room was so small you couldn't walk around the bed. There was no where to put your luggage other than the center of the room. We had to spend more money to change to a standard size room. I felt ripped off.”

Mar 9, 2005 by Angelika from Hollywood, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Central location, furniture.
• Very small room, no cold water in bathroom.

“This official 3 1/2 star hotel. It definitely didn't meet our expectations at all.”

Feb 28, 2005 by Rob from Essex, VT
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very good service, nice beds, very clean
• Very unimpressive building, small rooms, small bathroom, bathroom features were mediocre, TV was small and had poor picture

“This hotel is conveniently located in Ottawa. A wide range of services is available to the customer and the rooms are impeccably cleaned. Unfortunately, the building itself is sadly lacking. The lobby and corridors in the hotel are small and unimpressive, the rooms and especially the bathrooms are also restrictive. Overall, this is (at best) a mediocre 3 star hotel dressed up with nice linens and good service.”

Feb 23, 2005 by Todd from Ogdensburg, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• wonderful amenities. bathrobes, star bucks coffee, turn down service with godiva chocolates and Evian water. great stay. best 2 nights sleep I have had
• 20 dollars a day for parking

“I would recommend this hotel to everyone. the aveeda bath products were great. I liked having a safe in the room also. the staff were very helpful regarding any question I had. will stay here again no doubt.”