User Reviews for Marriott Ottawa

Research User Reviews for Marriott Ottawa (1-20 of 378)

• Add Your Own Review »

Sep 28, 2009 by from Vancouver,Canada
Overall Rating: 8

• Comfortable bed.
• Had to go the lobby for free internet.

“I suggest that Marriott install free wireless internet in the rooms as this is a standard in most hotels that I have stayed in and especially for a 4 star hotel. The chairs and sofas in the lobby is old and needs to be replaced. The beds were very comfortable in the room but the bathroom was pretty old for a 4 star.”

Sep 5, 2009 by Jeff from Hamilton,Canada
Overall Rating: 8

• very clean and staff very helpful
• Staff could not figure out that for four people in the room they needed to supply more cups , coffee ,efx

“Nice hotel.Pool was closed for two days due to clorine problem???Parking was a little pricey and out of the way.Restaurants very pricey and not kid friendly.But the guy at the desk ordered a great pizza for us one nite”

Aug 29, 2009 by Abby from New York,NY
Overall Rating: 9

• The family play rooms were amazing and gave us the down time needed!!!!!!!!!!!!!!!!!
• Pool not working when arrived; offered access to pool at adjacent facility, but the timing didn't work out for us. Not their fault.

“Excellent location. Amazing family play rooms. Pool and gym seemed wonderful. Staff was very helpful.”

Aug 29, 2009 by FL from Sudbury,Canada
Overall Rating: 8

• Convenient.
• Ugly lobby and not great rooms for a 4 star hotel.

“Overall, nice, but does it deserve a 4 star? Not sure about that.”

Aug 26, 2009 by andrew from North York,Canada
Overall Rating: 2

• good location downtown.
• the room is a closet. you can barely walk in it.

“have stayed in about 20 marriot's in north america. This one by far is the worst of the lot. The room I got was the same as run of the mill 2 star hotels yet this Marriot is trying to pass as a 4 star. Not even close!”

Aug 11, 2009 by Sue from Toronto,Canada
Overall Rating: 8

• Friendly staff and convenient location. Clean and comfortable rooms.
• No fan in the bathroom.

“I would recommend the Marriott Hotel. The staff was very friendly. The room was very comfortable and spacious.”

Aug 3, 2009 by Anthony from Watertown, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, cleanliness, and staff.
• Misleading menu, over-rated food at top floor.

“We stayed 3 nights at the hotel, July 20-23rd. Great location and most of the staff was very good. Hotel is very clean and comfortable. But, we did have an unacceptable experience in 29th floor, rotating gourmet restaurant. The 6 of us went up with most wanting to order the advertised Rack of Lamb on menu. A menu also pasted on bottom floor and Rack of Lamb also advertised in the rooms. Upon sitting, ordering drinks, getting drinks and then trying to order the waiter immediately explains that the Rack of Lamb is not really a Rack of Lamb, but 2 lamb chops. Strange, we have had Rack of Lamb in many restaurants, including Montreal 3 days before (Queen Elizabeth Hotel) and always got Rack of Lamb as globally known. The waiter was ready to tell us that it was not what menu said! This, after we were sipping drinks. Question is: Why doesn't someone clarify the menu? Must happen frequently! Mentioned it to Marriot and got reply from manager that it was a communication issue. I'm not sure I liked that answer even though they did offer us free breakfast for the inconvenience and selection of other items we did not like. Otherwise a good place to stay.”

Jul 22, 2009 by Robert G. Janes from Kentville,Canada
Overall Rating: 9

• Clean and spacious and close to House of Parliament.

“The hotel was nice, staff was
pleasant and location great.”

May 15, 2009 by Robert from Oshawa,Canada
Overall Rating: 6

• Comfortable beds.
• No queen size beds. No mini bars in rooms. Poor desk setup.

“The hotel used to be a Ramada, I believe. It's been spruced up a bit but isn't up to Marriott standards. My room had a large flaw in the wall that had simply been wallpapered over. The desk setup is extremely poor for business travelers. It would have been difficult to position the TV to be viewed from the one armchair in the room. They've installed HD LCD TVs in the rooms but only have a Standard deficiency signal. Why bother? The hotel information binder outlined an express check out feature using the TV that isn't available at this hotel. It can be done using the telephone but I still had to call down to the front desk to confirm I was checked out because there was no message on the phone process. All in all, I'm disappointed for it being a Marriott.”

May 13, 2009 by Sylvia from Burlington,Canada
Overall Rating: 9

• The large size of the beautifully appointed room. Such a fresh fragrance too.
• Lobby rug and general area was a little tired and needs refurbishing.

“Excellent location, easy check in and out, nice restaurant for breakfast, large, well appointed room and such a very comfortable bed. The only criticism I have is the silly one cup coffee maker.”

May 7, 2009 by Allan from Brockville,Canada
Overall Rating: 10

• The staff were excellent.
• Very small bathroom.

“Even though the hotel was full and extremely busy, the staff was excellent in it's attempt to satisfy all our needs.”

Apr 17, 2009 by from Oakville,Canada
Overall Rating: 8

• Location central. Swimming pool nice, and there is a childrens playroom although we didn't use it.
• Breakfast not complimentary, but Tim Hortons, Starbucks etc, close by.

“Nice hotel. Room was not massive nor did it feel ultra luxurious, but it was pleasant. The location is great, walking distance to parliament and right in the downtown core. We didn't mind paying $17 for parking under the hotel, it is handy and it was only $17 for 24 hours.”

Mar 24, 2009 by Meghan from Deep River,Canada
Overall Rating: 5

• Not on-par with what I consider a 4 star hotel, no hot tub and rooms were only average.

“A bit of a disappointment as it was not on-par with what I consider a 4 star hotel. There was no hot tub and rooms were only average. But the location was very convienent.”

Mar 24, 2009 by Terry from Houston,TX
Overall Rating: 9

• The staff were very helpful and pleasant. Liked having Starbucks inside.
• A little more dated than most other Marriott's these days. Also, hammering in a.m. that staff went and found, and stopped.

“As always, appreciate the Marriott bed/bedding. This particular Marriott is somewhat outdated (wallpaper, bathroom) compared with most we've stayed at recently although the large plasma TV was nice. We ate breakfast in the revolving restaurant on the 28th floor which was a bonus, as it was a beautiful, clear day and having the Parliament buildings as a backdrop was very special.”

Mar 18, 2009 by S. Paul from Newmarket,Canada
Overall Rating: 5

• Location.
• If room entrance had not been directly in (5) elevator foyer it may have been nicer.

“The hotel itself was nice. I always try to avoid elevators, stairwells & ice machines - unfortunately our room door was directly across from the lobby of 5 elevators. You could hear people at all hours conversing.”

Mar 11, 2009 by Fred from Riverview,Canada
Overall Rating: 1

• Location.
• Dirty and poor response from staff to that.

“Not good. Many other options. Stay away.”

Mar 5, 2009 by Bryan from Toronto,Canada
Overall Rating: 8

• Friendliness of front desk staff.
• Hotel parking, slow service in restaurant.

“Good location, confusion finding public parking linked to the hotel.”

Mar 3, 2009 by Todd Rabideau from Cadyville,NY
Overall Rating: 8

• Staff friendliness upon arriving.
• No
  free wireless Internet. Pool was small.

“Great Location, Nice eating establishment options in house and parking cost are a little high, $20.00 for all day in/out parking to not reasonable off season.”

Feb 9, 2009 by Stuart from Toronto,Canada
Overall Rating: 7

• The bed was comfortable.
• The location was terrible and parking was overpriced.

“The hotel is a very basic offering. If you simply needed a clean place to lay your head at night, this is perfect. It's a solid 3-star property.”

Feb 4, 2009 by Adam from Toronto,Canada
Overall Rating: 5

• Good location and friendly service.
• Did not meet star expectation: no in room bar, no hotel movies, room service and hotel bar closed early (10AM), the place was noisy due to many children.

“It was fine. Was simply missing the required amenities. The service was friendly but not as professional as expected.
”

Nov 20, 2008 by Ryan from Ottawa,Canada
Overall Rating: 7

• Great staff.
• Power was out for the first part of our stay.

“They were doing something with the power during our stay, which resulted in our anniversary getaway ending up with two double beds and a lot of headache. However, after explaining the situation, the hotel staff upgraded us to a larger room and provided us with a bottle of wine for the inconvenience. It was greatly appreciated, and made the difference between a wonderful stay and a miserable one.”

Nov 17, 2008 by Gabrielle from Fall River,Canada
Overall Rating: 9

• Excellent service and cleanliness.

“Excellent hotel I would recommend to my friends and colleagues.
”

Nov 6, 2008 by
Overall Rating: 7

• Location for sure.
• The pool and whirlpool were closed and nobody told us when we checked in.

“Overall, a great room and great location. A very dated hotel for sure.
”

Nov 5, 2008 by Steve
Overall Rating: 7

• The staff were very accommodating.
• Rooms with adjoining room doors can be very very noisy.

“The first night we stayed at this hotel was treacherous. The people in the adjoining room were extremely loud. What made it worse was the door to the adjoining room did not stop any noise whatsoever. The hotel staff gave us a new room in the morning when we asked because we were not going to stay in that room another night. The staff was great and the hotel as a whole was great but for anyone staying here please be weary of adjoining rooms with noisy people in them.
”

Nov 5, 2008 by Louis
Overall Rating: 8

• Very fast check in. I came early and they had a room ready.
• $20 for parking overnight.

“This hotel was pleasant, well located and clean. I only stayed one night but would go back anytime.”

Oct 11, 2008 by Dorothy
Overall Rating: 9

• I liked the location and the revolving restaurant at the top.

“I would recommend this hotel to my friends. I wish it were dog friendly, because we like to travel with our dog.”

Oct 10, 2008 by SUzanne
Overall Rating: 9

• The hotel staff were excellent.

“The hotel was in a good location and offered all teh services you would expect of a Marriott.”

Sep 17, 2008 by Robert
Overall Rating: 6

• Swimming pool is ugly.

“Really not what I expected.”

Sep 12, 2008 by Lg from Washington, DC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to key government offices with coffee shops and eating places next to it. Nice views from high floors.
• Enclosed swimming pool and no Jacuzzi but not a big issue considering I had limited time to use such facilities.

“Friendly staff throughout, beautiful views from top floors, quiet tidy rooms. Excellent for business, conveniently located if you are visiting government agencies such as IDRC, GHRI.”

Sep 10, 2008 by Betty from Kitchener, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was central to things I wanted to see.
• The underground parking directions were terrible.

“The room was not as big as I had expected. It had no small fridge or microwave which has been in a lot of other hotels I have stayed in that did not have as high a rating as this hotel. The indoor pool water was very cold. I had a lot of trouble with the room keys and had to go to the front desk a number of times to get them changed. The room was very clean which is very important to me.”

Sep 4, 2008 by Kurt from Burnaby, BC CA
Overall Rating: 9
Staff:[10] • Location:[9]

• Convenient location, clean, very friendly, professional service and priced right.
• None.

“The purpose for my trip was to accompany my daughter and my granddaughter to Ottawa, where the granddaughter will be attending College. Although we stayed at the Marriott for only one night, we enjoyed our stay immensely. The reception and survive from the desk staff down to the porters were excellent. The rooms were clean neatly furnished and inviting. We will stay at the Marriott again and we highly recommend the hotel to fellow travelers.”

Sep 4, 2008 by Ragav from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good place to stay. Will opt again if I visit Ottawa.
• Too crowded lobby. Need more space when guests come in to register.

“Would recommend this hotel as a convenient location for getting around. Within the budget.”

Sep 3, 2008 by Lynn from Coleraine, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[7]

• Location.
• The staff was most unhelpful.

“Hotel cleanliness was good, food was ok, rooms were ok. Generally everything about the hotel was ok. Definitely would not regard as a 4 star hotel. We were a Honeymoon couple who stayed there for 5 nights and they did not give us any kind of upgrade or special treatment.”

Sep 2, 2008 by Joanna from Montreal, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Heated ceramic floor in the bathroom.
• Could use a renovation.

“The room was clean and comfortable with plush linens. The entire hotel could do with a renovation though - especially considering this is Ottawa, the capitol of the country.”

Sep 2, 2008 by Jeffrey
Overall Rating: 10

• The staff.
• NA.

“Very accommodating!”

Aug 30, 2008 by George from Ile Perrot, QC CA
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[9]

• Location.
• Always quick to apologize but nothing done about it.

“The location for this hotel is perfect to visit the capital. I felt that they did not care about you as they had never a lack of guests. Food quality in the main restaurant was poor. Breakfast was very slow, nothing served at the same time and one dish was still frozen on the inside.”

Aug 30, 2008 by Lucky from Kingston, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Kids play area.
• Nothing significant comes to mind, parking could be better.

“Hotel met our expectations. Room service food was excellent. Our son really enjoyed the pool, mini golf and play area.”

Aug 28, 2008 by Thameena from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The Merlot Restaurant was superb/concierge& door service fantastic.
• The rooms were not big enough, housekeeping personnel was bothersome.

“Merlot Restaurant was worth every penny. Fantastic restaurant. Concierge and door staff was very nice/helpful. Housekeeping staff annoying, make sure you keep do not disturb on your door or else they will walk right in (I was sleeping and they woke me up). Fantastic location. Rooms could be a little bigger. Overall good experience.”

Aug 26, 2008 by Holly from Lebanon, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The soft linens, enormous bed, enormous room. There was even a big red sofa. Spacious and luxurious.
• A fridge would have been nice.

“This hotel gave me a feeling of luxury the second I stepped into the reception area with its sparkling chandelier and marble floors. Everything was clean and shiny, with fresh flowers everywhere. The gentleman at the reception desk was very friendly and helped us find where we were going for dinner. The room was larger than I'd expected and the bed so plush I had to lie down on it immediately.”

Aug 26, 2008 by Patti from Kingston, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly front desk. Accommodated our needs!
• Not enough seats in main lobby or pool area.

“Excellent! Old television with bad reception, it is a good thing we weren't watching very much television. Upgraded our room free of charge when we arrived with two kids (10 & 14); we had a king and pullout queen sofa.”

Aug 26, 2008 by Donna from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I was able to check in at 11 am and take a nap. The roof top restaurant has fabulous views!
• The maids were very noisy and constantly slammed the doors.

“The hotel felt like a very functional 3 star, but not romantic or cozy or 4 star. The lobby had a huge ramp running through it and the Starbucks seemed to be the focus. I loved the roof top bar, but felt the drinks were under-filled and the appetizers were tiny and expensive. The front desk staff was very accommodating, but the need to do something about the slamming of guest room doors, which the cleaning staff is oblivious of -- how about a rubber seal or propping the door open while going in and out to clean? I found it impossible to take a nap during cleaning hours. The pool was great, but they should dedicate an elevator to children in wet bathing suits, or risk someone slipping on the marble floor.”

Aug 25, 2008 by Jean-Pierre from Sudbury, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Bed, blankets and service.
• Pay for parking $20 daily fee.

“Overall everything was excellent, they only downfall which is not the hotel's fault is the parking.”

Aug 24, 2008 by Juha from Karkkila, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel in excellent location. Friendly staff, no problems.
• Long queue in check-out, recommend using check out automat.

“Nice clean rooms, however you might hear some noise from room next to yours, the connecting doors are not soundproof at all. Excellent bed and nice TV. Good breakfast selection, internet at extra cost. Great view from room, sadly the nearby church plays bells at 6 am.”

Aug 19, 2008 by Frank from Hannon, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• The bed and pillows were comfortable.
• Room service trays all along the hallways.

“Overall, very pleased with my accommodations, the room was clean, bathroom was new enough. The location was convenient walking distance to major attractions. I did not like the room service trays along the corridors, we noticed one by the elevator was there for our entire stay. I also did not like the underground parking.”

Aug 18, 2008 by Dan from Stittsville, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very comfortable beds.
• No wireless internet, had to pay for wired high speed internet.

“Not suitable for business travel due to lack of internet and expense of wired high speed internet.”

Aug 17, 2008 by Drew from Orangeville, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location.
• Charges for parking.

“The hotel was excellent. The location was great, we could walk to everything. The recreational facilities were good. Our 8 year old son had a great time in the pool and games room. I would stay here again.”

Aug 14, 2008 by Kingi from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very nice beds! Good room service food and good service.
• Didn't like the pool, or kids play area, seemed run down.

“Nice lobby, good room, amazing bed pillows and sheets. Friendly helpful staff. I love hotel pools, but this wasn't as good as others.”

Aug 11, 2008 by Juanita from London, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The view!
• The underground parking facility is very confusing.

“Awesome, the location was perfect, the staff was helpful and the view was amazing!”

Aug 11, 2008 by Yu from Canton, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Good location close to attractions.
• Small room.

“Lifts are pretty fast, good place close to any places you like to go.”

Aug 11, 2008 by Chris from Lower Sackville, NS CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location.
• No fridge, bad air condition, no safe in room.

“Nice hotel, needs amenities to be added.”