User Reviews for Residence Inn London Ontario

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Oct 9, 2009 by Pennie from Fremont, CA, USA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very friendly staff, spacious room, quiet hotel.
• No sleep number bed in my room, non-smoking room but I could smell cigarette smoke, dirty sticky carpet, fridge was noisy.

“Stayed 9 nights. For the price it was comfortable. Older hotel that has been updated. Not all rooms have the sleep number bed. My non-smoking room must have previously been a smoking room because I could smell cigarette smoke every time I entered the room. Bedding was clean - but carpet was dirty & sticky. Really friendly staff at this hotel.”

May 22, 2008 by Ryan from Sudbury, ON CA
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[7]

• Loads of space, great buffet breakfast included.
• Guest service was very rude and discriminative.

“Myself and my travel partner were very pleased with the price value of the room we received and astonished by the amount of room space. However, the night shift front desk clerk was rather rude and threatened to charge myself if an extra guess (being my younger cousin) stayed with us one of the nights. Furthermore, he accused us or be a potential disruptions because we were planning on purchasing and cooking a pizza from the hotels small convenience service late a night. We complied with his will and never raised a fuss, nor where we ever a center of complaint from any other guests staying at the hotel. I have never heard of a hotel dinning extra people to stay in a room, especially when there is a provided pull-out couch, and I believe this is a true form of age discrimination or age profiling. I have never ever experienced this type of treatment from the staff of a hotel in my life.”

Mar 18, 2008 by Monica from Toronto, ON CA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[6]

• The suite was spacious and clean.
• The breakfast room was overcrowded, unclean and not enough staff to run the buffet efficiently.

“Overall, it was clean and acceptable. However, bathroom and the bedroom were tiny. We did not use the sitting-room so it was a waste for us. Also, I had intended to take my dog until I saw the pet charge was $75 whether any soiling occurred or not. I object to that. If my dog soils or does damage fine but not just in case!”

Mar 18, 2008 by Elliott from Richmond Hill, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean room and lobby area.
• Breakfast was among worst of the breakfast included hotels that we have stayed in recent years. Cramped parking garage.

“This hotel was good value compared to other possible locations in the London area. It was right Downtown and within walking distance of Downtown attractions. The room and lobby were clean but no frills. The breakfast area was crowded, not kept very clean and had one of the worst breakfasts that we have had at similar hotels in recent stays. Not much selection, not well stocked. Overall, I would stay again but probably have breakfast elsewhere.”

Mar 13, 2008 by Tom from London, ON CA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great location.
• Update your expectations of bed sizes.

“Average hotel, decent rooms, horrible TV (27" or less?). Not the first time Ive stayed at Residence Inn, and when you ask for and expect a queen sized bed, they always give you a double. And when you argue with them, they insist it's a queen bed when it's clearly not.”

Feb 18, 2008 by Shelley from Timmins, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a 2-bedroom apartment with 2 full bathrooms/very convenient.
• Living room furniture was old and in desperate need of upgrading.

“Very pleasant surprise.”

Jan 16, 2008 by Jesus M. from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location walking distance to everything.
• The room was a little bit small at what I saw in the internet.

“Front desk and restaurant employees very nice and helpful.”

Nov 14, 2007 by Theresa from Windsor, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Felt like home away from home.
• Nothing.

“Pleasant staff, comfortable room and easy sign in and out.”

Sep 13, 2007 by Maureen from Belleville, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Spacious, clean, good location, complimentary breakfast.
• Underground parking.

“This hotel was rated as a 2 1/2 star. I would definitely say that it was at least a 3 star. It was well kept, clean with a modern spacious room. There was a hot complimentary breakfast in the morning with a nice dining nook and plenty of choices for eating.”

Aug 1, 2007 by Judy from Clinton Township, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Cleanliness and location.
• Parking expensive.

“Staff was friendly and rooms were clean.”

Jun 28, 2007 by J from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[2] • Location:[7]

• It was very big and good air conditioning.
• The front desk person did not know directions in the area and check in was a problem.

“It was good the staff was not good at front desk. They also did not know directions in and around the area at all.”

Jun 12, 2007 by Lisa from Hamilton, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Full kitchen to assist with managing small children.
• Limited parking available outside hotel.

“Family friendly and well located in the core of downtown London, the residence inn Marriott is a clean, mid-range accommodation with all the necessary amenities for travelers or businessmen. Excellent buffet breakfast included offered at an agreeable time when most travelers can actually enjoy it. Amazing value for the money; highly recommend!”

May 16, 2007 by Julie from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Well equipped, clean, modern facilities, plenty of breakfast choice.
• Attitude at desk re extending leaving hour past 11am.

“Great, however I came on Saturday night for the 10k, 1/2 marathon on Sunday. We envisaged finishing around 11am but wanted to shower after. When asking at the front desk if we could be accommodated, an extra hour was given as long as we understood that any hour or part of thereafter would be charged at $55. This seemed a little excessive. We had no intention of staying later than necessary. I am wondering how this policy can accommodate genuine family situations such as ours without appearing unduly inhibitive.”

May 10, 2007 by John from Ft. Wayne, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Quick checking and checkout, quiet, good location,
• Not enough cleaning staff for breakfast.

“Very good hotel. We would stay there again.”

Apr 14, 2007 by Mario from Montreal
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly staff, good location.
• Groups of kids in the weekends make this place chaotic.

“Don't come on the weekends. They take in groups of kids and the entire place becomes chaotic.”

Feb 23, 2007 by Wade from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, friendly staff.
• No pool.

“Very clean hotel located very close walking distance to downtown core. Excellent rooms with kitchens, friendly staff.”

Jan 10, 2007 by Alysa from Cincinnati, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[2] • Location:[10]

• Liked the quietness of the hotel.
• The front clerk was rude and very unhelpful.

“Enjoyed the room, although had problems checking.”

Jul 7, 2006 by Amber from Marion, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room was really large and very nice.
• The only thing wrong is it has no pool.

“Our room was much larger and nicer than I was expecting. I knew that it didn't have a pool before we got there, but that is the only downfall for a leisure traveler.”

Jan 19, 2006 by Nancy from Monmouth, OR
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was super friendly and if there was a need they attended to it immediately. The breakfast they served every morning was wonderful.
• Sleeping on a pull out bed is not very restful. Two beds in a room would have been superior.

“I was on a week long trip and needed accommodations in town. It is located in a place that was easy to get around and see the sights, close to churches, historic areas, shopping and fine restaurants. The room I was in was the handicapped one as it was available and was near the exercise room and the spa. It was very convenient in every way. They do dinner one night a week for the guests which I think is an outstanding thing for folks who are on the go all day, whether it is work or vacation. Going out to eat every night gets very expensive so this was appreciated. My stay there was fine and I would go there again if it came up.”

1 of 1 people found this review helpful.

Jan 5, 2006 by Christine from Kalamazoo, MI
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[2]

• I liked the suite.
• The beds were old and springy. One queen and a twin pull out did not accommodate family of 4.

“The neighborhood for this hotel seemed iffy to me. There was a charge for parking, not listed on their website. While this hotel would have been great for business travelers as it is a suite, there was only a queen size bed and twin pull out which did not work well for a family of four. There was no effort made by hotel staff to fix this. The hot breakfast was very good, however.”

1 of 1 people found this review helpful.

Sep 8, 2005 by Steve from Park Ridge, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Breakfast was great. Staff was helpful and friendly.

“Hotel is located at edge of downtown London. Underground complimentary parking provided. Staff very friendly and helpful. Complimentary breakfast was above average. Rooms were clean and bright although a bit sterile and stark.”

1 of 1 people found this review helpful.

Aug 3, 2005 by Nagib from North York, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the Appartment Style Suites - very clean, staff very friendly.
• Nothing - I had a very pleasant experience!

“EXCELLENT!!! Would recommend this hotel to anybody over any other hotel!”

Jul 21, 2005 by John from Larue, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The accommodations are more like apartments than rooms. Great kitchens and overall a great place to stay.

“Great accommodations, super free complete breakfast with fresh fruits and juices, breads, eggs and sausage.....they had it all seven days a week. The location makes any place in the downtown area an easy walk. We loved it!”

1 of 1 people found this review helpful.