User Reviews for Hyatt Regency Calgary

Research User Reviews for Hyatt Regency Calgary (1-20 of 101)

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Sep 21, 2009 by Tara from Spring,TX
Overall Rating: 6

• Charge for internet.

“It works well for business travelers, but for a one-night stay at the end of a vacation (heading to airport the next day), it was more trouble than it was worth. Parking is in a parkade; getting off the downtown street into the busy front entrance area, wasn't nearly as easy as driving into a non-downtown area where there are simple parking lots at hotels. Front desk staff was very professional. We were accidentally assigned the same room as someone else who checked in at the same time - apparently due to the other people using a kiosk to check in at the same time we were checking in with the staff. So there was a second visit to the front desk to get that sorted out; we were upgraded to a nicer room without asking or expecting it. Meanwhile, it was getting later at night and it seemed like it was taking a while just to get into our room. Needing internet access to check our flight information for the following day, we noticed a card on the desk saying to check the guest services book for internet information. Unfortunately, the information was missing from the book in our room, as was all the other informations that would usually be found therein. It contained only the room service and restaurant info. I called the front desk and they offered to send up another book. I asked about the internet availability; however, only after walking to the business center did we learn that it was closed for the night. It would have been helpful if the hours had been given by phone. The next morning, I was startled when, after stepping out of the shower, a window washer showed up outside the 2 small bathroom windows (17th floor!). There are thing shades covering the bathroom windows; I could see the man, not sure if he could see me. It would have been nice to know that there would be window washing; this notice was provided at another hotel we stayed at previously.”

Jul 22, 2009 by Kevin from Strathmore,Canada
Overall Rating: 9

• Beautiful rooms
• Parking was an additional $25 a night on top of the room fees.

“Overall a beautiful hotel with outstanding rooms and good service. The resturants and lounges are top notch, if not a little expensive.”

Jul 14, 2009 by Bill from Richardson,TX
Overall Rating: 10

• The doorman and concierge were great.
• Nothing.

“When I arrived, the doorman asked if I needed my vehicle during my stay. Since I did not,
suggested the lower priced self park.
Check in at the front desk was quick and my bags were in my room as soon as I arrived at my room. Then the concierge located Calgary Stampede Rodeo tickets for me. She also explained the light rail which I used during my two day stay. Great people there at the Hyatt in Calgary.”

Apr 1, 2009 by Christina from London,Canada
Overall Rating: 10

• This hotel was very clean and close to many amenities.
• Spa and room service was very expensive but expected at this type of hotel.

“I was very pleased with my stay at this hotel. It had the most comfortable bed I have ever slept in. Close to many amenities. I would definitely stay there again.”

Jan 28, 2009 by Donalee from Winnipeg,Canada
Overall Rating: 8

• Location, central, close to restaurants, transportation and shopping.
• Parking was a big shock it is extra and very expensive.

“Good - Hotel was very nice. Centrally located, close to shopping and restaurants. Bathroom in our room was very spacious. Bad - beds were small, they were only doubles. Parking is extra and very expensive.”

Jan 24, 2009 by Lance and Lilly from Edmonton,Canada
Overall Rating: 9

• Excellent service, perfect location.

“Rivals the palliser - not as charming, however, the location is better and the service is equally excellent!”

Sep 10, 2008 by Pam from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Gym and pool has panoramic view of Calgary.
• Television is old, toiletries are not good.

“The hotel is in a great part of town and convenient for shopping and dining. The room is not big and amenities are only standard, but the room feels new and relatively clean. The gym, pool, Jacuzzi and sauna are on a high floor with a panoramic view of the city. Parking is expensive but probably due to the location.”

Sep 10, 2008 by Helen from Edmonton, AB CA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to shops.
• Rooms are small, no microwave, no fridge in the room.

“Our room were small and has a smell. No exhaust fan in the bathroom so it stinks when someone is using it. Not what I expected from a four star hotel. Not recommended for a family that's traveling.”

Sep 8, 2008 by Colleen from Medicine Hat, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Service and room.

“Would definitely stay again! Excellent coffee!”

Sep 4, 2008 by Dave M. from Leduc, AB CA
Overall Rating: 5
Cleanliness:[10] • Staff:[2] • Location:[10]

• Large bathroom.
• NA.

“I was extremely disappointed with this hotel. We were told that they would have a room for us in 1/2 an hour, after coming back they tried again to give me the 16th floor, so after 2 more hours they were able to clear a room for us with a king bed and we had to get a cot. I missed a diner date with friends and was very upset with having to wait 2.5 hours just to get a room. I gave a low rating for the staff in that I was lied too, if he had told me it was going to take 2 hours I could have gone to my dinner date.”

Sep 3, 2008 by Jo-Anne from Blackie, AB CA
Overall Rating: 3
Cleanliness:[1] • Staff:[2] • Location:[8]

• The bathroom was nice and roomy. The pool area was very pleasing atmosphere.
• The room was not clean by any means.

“The room was so dusty that if I had asthma there would be no way I could have stayed in that room. Even the bathroom counter had not been cleaned. The TV was so archaic that I couldn't even plug in my camcorder. The rest of the furniture fit right along with it. The bedding linen was fitted so poorly it all came un-tucked. The fitness room was extremely cramped though the equipment was top of the line. Single cup coffee makers don't cut it for a double occupancy.”

Sep 2, 2008 by Rob from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern, friendly, clean, grand, classy.
• It did not have an espresso stand/coffee barista.

“Grand, contemporary hotel, conveniently located downtown next to many eateries/pubs.”

Sep 2, 2008 by allen
Overall Rating: 10

• Close to downtown, Chinatown.

“Very nice.”

Sep 2, 2008 by Ron from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location in downtown area.
• Charges for wireless internet, should be free.

“Great hotel if you want to stay in downtown Calgary. Direct access to shopping on 8th Ave, with no cars and direct access to Sky Train, if needed.”

Aug 31, 2008 by Judy from Markham, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly staff.
• Parking, local calls and internet was extra and expensive.

“Very conveniently located but the there are a lot of extras that such as local calls, parking and internet that are not included and quite pricey.”

Aug 24, 2008 by Ken from St. Albert, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.
• Concierge not very knowledgeable.

“Rooms a bit tired. Check in staff very friendly, concierge very sketchy.”

Aug 13, 2008 by Maureen from Algonquin, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• All around pleasant attitude of everyone.
• Air conditioner needs to blow more cold air in such hot weather!

“Although food and drinks were expensive, they were both well worth it and the service was the best I have had in many, many business trips. Room was updated and clean, clean, clean. Everything from room service to valet parking was efficient, friendly and exactly what you would expect (but do not always get) from a 4 star hotel. It was a wonderful experience.”

Aug 13, 2008 by Brian from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds.
• Television could be updated.

“I was very pleased with this hotel. The staff was excellent and the room was very comfortable. I've stayed at other upscale hotels in Calgary and the Hyatt is above or on par with most of those. The only complaints would be that the television in the room was a bit outdated and the self checkout feature could not be completed due to technical issues. In my opinion, these are very minor issues and I would definitely stay at the Hyatt again.”

Aug 10, 2008 by Mike from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is excellent - across the street from a wonderful museum.
• Had to pay for parking - I hate that.

“A very nice hotel in the heart of Calgary. Located on a friendly walking mall with lots of restaurants.”

Aug 7, 2008 by Donna from Sioux Falls, SD
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• No extra fees or charges. Great staff.
• Gouging for internet access.

“This hotel delivers what you would expect from a 4 star Hyatt. Great location right downtown. Staff was great, helpful, even funny when my daughter checked in wearing her oil field gear. Nice pool and hot tub. Quiet rooms. Actually has enough elevators, no waiting.”

Aug 3, 2008 by Craig from Coquitlam, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff, location, decor, all exceeded our expectations.
• The breakfast buffet left us a little disappointed for the price. Luke warm and a little tired.

“We loved it. The central location downtown was perfect just a few steps from the C train, which takes you almost everywhere in Calgary. One block off of the main shopping and eating area. All the staff was very friendly and helpful. The hotel itself was a perfect blend of old and new architecture, stunning yet very warm and cozy too. The room was very nice and quiet. We were on the 8th floor and heard no traffic noise from outside. We definitely will return, for holidays and business.”

Jul 29, 2008 by Kara from Longview, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location is perfect.
• Concierge was young and inexperienced (gave incorrect directions).

“The location on Stephen Ave is very convenient for tourist spots. Hotel is very nice and clean. Great restaurants nearby, Avenue Diner and Saltlick comes to mind.”

Jul 15, 2008 by Perry from Riverview, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Very convenient to downtown activities and public transportation.
• Hotel is getting a little dated and wear and tear. Not bad for the price though.

“NA.”

Jul 9, 2008 by Alex from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very upscale.
• $25/day parking charge.

“Very nice hotel in a prime location within walking distance to many attractions.”

Jun 9, 2008 by Sean from Vars, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Size of room.
• Shower wasnt glass door.

“Not crowded, excellent value for money.”

May 31, 2008 by Joy from Hereford, AR
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[3]

• Inside was very nice.
• Road construction, very hard to get to hotel.

“We spent the night there and were not expecting to pay so much for the overnight parking! It was either spends $25.00 and tries to find your own parking or valet, if there were other choices nobody told us about them. With so much road construction and one way streets it was very hard to get to the hotel, since we have never been to Calgary.”

May 27, 2008 by Carlos from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• The ipod radio great it also connects to my blackberry great idea.
• The are a bit sketchy.

“Great business hotel.”

May 22, 2008 by Stephen from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I enjoyed the amenities, convenient location and excellent view.
• Expensive parking (even on weekends).

“Enjoyed my stay. Service was very good and we were promptly attended to whenever needed.”

Apr 30, 2008 by Pam from Saskatoon, SK CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel is in a great location with excellent service.
• The double-bed room was not quite the level of luxury I expected.

“The Hyatt is an excellent hotel located in the heart of Downtown Calgary, within walking distance of good shopping and concert venues. The hotel meets the standard of a luxury hotel with well-trained staff and excellent service. I had a double bed room that was very clean with high quality beds and bedding, but seemed a bit small and in need of some minor upgrading for luxury hotel accommodation. The bathroom was well appointed and quite large. Great restaurant and good workout facilities.”

Apr 29, 2008 by Blaine from Edmonton, MB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Rooms and elevators were secure. Close to restaurants and shopping.
• Beds were much too soft, with no back support.

“In the heart of Calgary, and the arts/shopping and dining area of Stephens Avenue. Parking was an additional $25.00 for the night. Rooms were clean, but not vacuumed that well. Beds were much too soft, with no back support. Staff was helpful.”

Apr 21, 2008 by Meg from Richmond, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, Friendly, Good location.
• Nothing to dislike about this hotel.

“Hotel was conveniently located in Downtown Calgary near the LRT station. The staff was very friendly and helpful and the room was very comfortable, clean and stocked with good quality amenities.”

Apr 7, 2008 by Shawn from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to all my meetings.
• Nothing.

“Great room.”

Mar 27, 2008 by Tuula from Maple Ridge, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Good location; clean; nice decor, great bed.
• Pillows got flat, lounge closed too early - Friday 12am.

“Its best assets are the location, cleanliness, service and amenities.”

Mar 26, 2008 by Bill from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Excellent location in Downtown Calgary.
• Costs for using amenities within the hotel, no free internet, only vending machines on a few floors.

“Great location in Calgary. Close to transit/restaurants. The hotel staff was very professional. The hotel was very clean. I was a bit disappointed at the room at this price point however. Small TV (CRT) no LCD monitor. No free internet access which I have seen at many competing hotels in my travels.”

Mar 19, 2008 by Debbie from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ultra clean with amazing service. I love being called by name by all hotel staff.
• The gym ran out of water.

“The Hyatt is located in the heart of Downtown in close proximity to many great restaurants & shopping. The staff is outstanding with exceptional service.”

Mar 11, 2008 by Sheri from Edmonton, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location, in the heart of downtown Calgary.
• Steam room smelled awful and pool area was not very clean.

“I would recommend this hotel based on location. The room was spacious and clean, although the pool and steam room were not quite as well-kept, at least on the one night we were there. I would not classify this hotel as a 4 star deluxe, but overall, we had a good experience. Front desk staff was quite friendly and we didn't have any problems checking in or out.”

Feb 28, 2008 by Peter from Boulder, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Centrally located, attentive staff, clean and comfortable rooms.
• Parking $25 additional.

“Nicely appointed rooms and public areas. Fast elevators. Helpful and pleasant staff. But be prepared to pay $25 extra for parking if you want to park at the hotel. Lots of construction going on downtown nearby, so driving to/from the hotel can be trying at times.”

Feb 25, 2008 by Dalton from Lethbridge, AB CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Clean, comfortable room, quiet. Comfortable bed outfitted with quality bedding and good pillows.
• Parking costs $25 per day.

“The Hyatt in Calgary is a new hotel - that more than lives up to the Hyatt standard of clean rooms, helpful friendly staff and 4 star appointments. I would stay there anytime and my spouse enjoyed the Downtown location where good shopping is nearby.”

Feb 20, 2008 by Odette from Camden, ME
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Great location. Comfortable room. Good gym.
• The restaurant on Valentine's night was very poor. Run out of several main courses by 7.30pm . Long wait for everything.

“The hotel was in the perfect location for us and what we wanted to do in Calgary. The restaurant experience was unfortunate, but the manager did apologize that the Australian chef was new. The service staff in the restaurant tried, but were let down by the kitchen. The hotel itself was great. They must have a shortage of good cleaning staff as it was very late by time the room was made up. Because we were there for 4 days, I don't think they bothered too much with detailing the room over that time.”

Feb 14, 2008 by Gj from Winnipeg, MB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The service was excellent, even surpassing the Westin Calgary.
• The location is a bit far from the business core of Downtown and slightly dodgy at night.

“Staying at the Hyatt surpassed my expectations. I am usually a dedicated Westin Calgary guest, but since the recent Reno's, it is no longer my favorite hotel. The 24 hour gym at the Hyatt and the excellent service and motivation of the staff has made me love the Hyatt. Big, clean rooms. Too far from the Downtown core, but I am very familiar with Calgary and feel comfortable walking to my destinations.”

Jan 15, 2008 by Darla from Delburne, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beds were wonderful!
• Expensive to park a vehicle at.

“Wonderful. Room was nice, bathroom very big, bed was super comfy had a great time, parking is expensive though, staff was very friendly.”

Jan 11, 2008 by Lauri from Kalispell, MT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The service was impeccable.
• Room was small.

“Although the room itself was not outstanding, the service more than made up for it with the staff going out of their way to make our stay memorable and exceptional. I would highly recommend this hotel.”

Jan 9, 2008 by Ken from Sherwood Park, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Good location, friendly staff.
• Overall no particular negatives. Driveway maybe a little small.

“Great location, family friendly, Would recommend to family and friends alike.”

Jan 7, 2008 by Dale from Red Deer, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff was friendly and helpful.
• Location was convenient to Downtown attractions but drew undesirables after nightfall.

“Very pleasant stay. The hotel was clean and inviting.”

Jan 7, 2008 by Donald from Medicine Hat, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The fitness room was really nice. Hotel service was great!
• Nothing really, would have been nice to have a microwave in the room, also was hard to connect the wireless net.

“The hotel was in great shape, rooms were very clean. Fitness and pool we're in great shape! Shopping very close by, great location. Hotel made you feel like you were at home. I would definitely stay there again.”

Jan 6, 2008 by Wendy from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent staff.
• Parking is expensive.

“I have stayed at this hotel numerous times before in the past 4 years and even once organized a 500 seat banquet here. Although the basic rooms at the Westin a few blocks down are nicer, the Hyatt has much more hospitable, courteous and knowledgeable staff that make a stay more enjoyable.”

Jan 2, 2008 by Daniel B. from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice room.
• $50 surcharge for parking.

“Overall very nice. Beautiful view, central location, clean, tastefully decorated room.”

Dec 31, 2007 by Mark from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Gracious staff beautiful building beside public transit great pool.
• We would prefer 2 queens as opposed to 2 doubles.

“The Hyatt is a lovely hotel with all the amentias and attention to detail one would expect from a 4 star hotel. The pools and exercise room are excellent and the view of the train line (LRT) kept my kids occupied for 20 minutes while I read my book. The only 2 drawbacks are it is not linked to the plus 15 walkway (a very minor issue), and that it is a little closer to some homeless shelters then other hotels. That being said there were no issues when walking around after dark.”

Dec 31, 2007 by John from Lethbridge, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds and rooms.
• Parking is too pricy.

“Located in Downtown Calgary, easily accessible. Choice of valet or underground parking on own. Both very expensive. Need to factor this in when booking. An excellent hotel though. Clean, safe and comfortable.”

Dec 17, 2007 by Kong from Calgary, AB CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location,
• Beware! No parking during functions.

“Rented a car from the airport, however, when I reached the Hyatt Calgary, there was no parking in the hotel or nearby. they did not care if I was staying there, just told me that no parking was available because they are very busy with Christmas dinners etc. it was the same next day, and they asked me to Park 5 blocks away in 15c weather. Totally unacceptable.”