User Reviews for Hilton Vancouver Metrotown

Research User Reviews for Hilton Vancouver Metrotown (1-20 of 73)

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Aug 17, 2009 by Karen from Comox,Canada
Overall Rating: 7

• Rooms great size.
• Outside appearance and lobby very plain.

“Being a Hilton, I expected a higher end hotel. Although I was disappointed in this, the rooms were very clean and spacious. The elevators and hallway were also spotless. It was also very quiet. All very good and important to me. The lobby was very sparse with no flowers or personality at all. The outside had no street appeal either.”

Sep 10, 2008 by Kelly from Duncan, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I thought the location was very convenient, and parking was safe and easy to find.
• The only complaint was that the room was a bit small.

“I thought overall it was a good experience. We were able to check in as early as 9:30 AM or so, I cannot quite remember when we arrived but it was much before 11 AM. We did not need to interact with the staff much, but pretty much the hotel had an easy to find location, the room was easy to find and the hotel was clean and comfortable. I also did not feel like I was getting nickel and dimed. The staff was honest and responsive.”

Sep 4, 2008 by Precy
Overall Rating: 7

“This hotel is what I expected it to be.”

Sep 4, 2008 by Qingmai from Waterloo, ON CA
Overall Rating: 2
Cleanliness:[9] • Staff:[2] • Location:[9]

• Very clear.
• Extra charge for two beds.

“They charge extra for two beds.”

Sep 3, 2008 by Roger from Redmond, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Inexpensive with convenient access to malls and downtown Vancouver.
• The parking garage is poorly designed and makes for interesting adventures.

“I was looking for a place to stay in Vancouver for the Labor Day weekend. Due to the holiday weekend, hotels in downtown were very pricy and out of my budget. I wanted a place that was downtown - accessible, while having affordable rates and car parking. I settled on the Hilton Metro town since it was only a block or so from the Sky train station, which provides direct access to the downtown stations in 15 minutes. Overall, the hotel is inexpensive and in a convenient location, while being close to a number of shopping malls.”

Sep 2, 2008 by Dana from Winchester, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Wonderful beds!
• Small bathroom.

“Quiet room with excellent beds. Very clean bathroom and plenty of pillows and towels! Beautiful view from our 10th storey room.”

Jul 30, 2008 by Jason from Bellevue, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great quality in great location.
• Very busy with cruise ship but staff was still helpful.

“Highly recommended. Great proximity to shops in a clean neighborhood. Helpful staff, nice lap pool and we had a free upgrade.”

Jul 23, 2008 by Jennifer from Nanaimo, BC CA
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[8]

• Good beds and pillows.
• TV remote did not work.

“Was sent on a wild goose chase for over height parking that they said was 3 blocks away. Even with the map that they supplied which was completely wrong had to come back and talk to a very helpful bell hop who gave me the correct directions. All this took 1 hour of my time and when I complained they said that they would reverse the 10$ charge for parking. One hour of my time is worth a lot more than 10$. The map that they supplied had a square on it where the parking was but they drew their own directions on it and sent me about 3 blocks away from it!”

Jul 23, 2008 by Maheswara J. from Issaquah, WA
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[2]

• Accessible from downtown Vancouver.
• Very bad bath tub in hotel.

“Every time me or my wife took a shower, there would be a water puddle on the bathroom floor. Luckily, we stayed only for a single night.”

Apr 23, 2008 by Anshul from Issaquah, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location, Staff.
• No Fridge, Coffee Maker was not clean, paid parking.

“Decent location.”

Oct 16, 2007 by Arthur from Vancouver, BC CA
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[9]

• Location, recent build.
• Dusty room, basic air-conditioning noise and smell, windows not possible to open.

“We appreciated the location (close to the very fast and very frequent public transport, light rail into downtown Vancouver and to shops and restaurants) very much. The room itself though was not clean/ seemed unused for some time. Our request to have it thoroughly vacuum cleaned was met with some not entirely genuine disbelief but improved the living conditions considerably. The atmosphere in the room was rather unfresh, which made you want to open the windows which you couldn't.”

Oct 11, 2007 by Pauline from Chalfont, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was very spacious and clean, with a very friendly staff!
• None that I can think of.

“I was extremely amazed at how spacious and clean this hotel and my room were. The treatment that I got made me feel like it was a 4 star hotel. The staff was friendly and helpful. I definitely wouldn't mind staying here again!”

Oct 8, 2007 by Bennett from Lummi Island, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location close to public transportation bright light and clean good valet service.
• Restaurant was too expensive for the quality of food or service hard to get to.

“If going to Vancouver for shopping or sightseeing this hotel is a good choice because convenience of transportation and shops. If driving to and from it is difficult to access without map quest etc. Because lots of turns in the last 3 or 4 miles getting to it or from it.”

Oct 7, 2007 by Reynold from Millbrae, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Great bed and sheets.
• Terrible food in restaurant; overpriced menu.

“Mixed review excellent room and staff, but bad restaurant and too far from airport and downtown.”

Oct 4, 2007 by Katie from Kamloops, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Great Hilton beds, free internet and parking, close to metro town.
• Mild inconvenience of the bathroom door that will not stay open.

“Good Hilton quality solid 3* hotel. Check in was smooth and room is nicely furnished with a comfortable bed, TV and free internet. Downside is that there is no balcony or mini fridge. Nice views and close to metro town. Perfect for those who need to be in Burnaby, about a 30 min drive to Vancouver downtown.”

Oct 3, 2007 by Rebecca T. from Argyle, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Everyone was so nice! Great service!
• In a smoking room.

“It was a great hotel and everyone was so nice.”

Sep 26, 2007 by Nikki from Redmond, WA
Overall Rating: 5
Cleanliness:[5] • Staff:[2] • Location:[4]

• Beds were very comfortable.
• They gave me a hard time over my reservation - wanted to charge me more for queen beds.

“The hotel was ok - but they gave me a hard time upon check in when I requested 2 queen beds. They said my reservation was only for a king bed, and that if I wanted queen beds, they were going to charge me $20 more per night.”

Aug 25, 2007 by Carlos from Los Angeles, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff was good, and helpful.
• The walls are thin, and so are the doors. Noise comes through easy.

“If you are a business traveler the location might be right for you. Staff is really helpful, and the place is clean. I was on the 10th floor facing the street and I could hear noise from the street below, to me thats unacceptable. Also, the walls and doors are thin and noise comes in the rooms easily. Dont get a room near the elevator as you will be annoyed by the loud beep that the elevator makes when it arrives, plus people getting on and off it and talking loudly is annoying, I dealt with this every morning when people would start leaving at around 7 a.m. and on. Parking is free, below the hotel, but a little tight if you are driving an SUV like I was. The area surrounding the hotel is very developed and not of any real beauty, lots of Asian stores, and a mall attached to the hotel that is 100% Asian, even the signs are all in Asian. Across the street, you have the Metro center, which is a huge, I mean huge get lost easy kind of mall, they have everything, from gap, Banana Republic, markets, etc. You will also find a Starbucks across the street, and many around town. There is also a sky train stop on one end of the Metro center, which conveniently takes you to all the major attractions downtown, and to the water front. I want to warn you that the restaurant at the Hotel is nice, and service is good, but the portions are skimpy and over priced, maybe go for the buffet instead, and eat as much as you can. This hotel, was clean, staff was good, but noisy. Would I stay here again maybe, but would not pay the same rate. I stayed 2 nights at a Radisson in the Seattle airport area before this hotel, and paid almost half and had just as pleasant experience, with out the noise, and with wireless internet on every floor, which the Hilton didnt have. Yes the Hilton was a tad better in aesthetics, but not much and they only had wireless internet in a small area near the front counter, but they did have 3 free terminals for guest to use in the lobby.”

Aug 24, 2007 by Fred from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Upgraded to concierge floor by very helpful desk person.
• Nothing.

“Great hotel! The desk person upgraded us to a suite but when it ended up being a smoking suite she upgraded us again to a suite on the concierge floor. Great room with magnificent view. Free parking. Unless you really need to be downtown, this is the place to stay.”

Aug 2, 2007 by Donhogo from Corvallis, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient location near the metro town mall and the rail system, but 30-45 minutes from downtown.
• Too far from downtown Vancouver.

“Excellent rooms, beds, parking, staff, and brunch.”

Apr 19, 2007 by Suzanne from Normandy Park, WA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Garage security.

“I was parked in the Hilton¿s underground garage. Sometime between 11:00pm Sunday and 8:30am Monday, someone broke into my car. They stole a few cads. ”

Mar 24, 2007 by Ralph from Blaine, WA
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[6]

• Convenient location at a great rate.
• Cold and impersonal.

“Nice location with unimpressive perks. Their "gym" is basically a couple of elliptical in a closet. The swimming facility is a spa and a lap pool outdoors. In a city that sees three days of rain for every sunny day I think an outdoor pool is useless. The two people working the desk were the only staff I saw and they were nice enough but none seem willing to make any more effort beyond telling me my room # and handing over my room keys.”

Jan 19, 2007 by Nola from Lakewood, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to shopping mall.
• Heater in room was noisy.

“Excellent experience! Super clean room, great food, good location, underground parking included with room charge. The ice machine was not working on our floor so I called the front desk to report it. By the time I got back from filling my ice bucket from the floor below, there was a maintenance man fixing the ice machine. It was up and running within a half hour. Great customer service!”

4 of 4 people found this review helpful.

Dec 14, 2006 by Jake from Beaverton, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Centrally located, friendly service, good facilities.
• Parking garage was not well laid out.

“I would recommend this hotel because this provided a much better than average hotel experience. Quite satisfied with the service and surroundings.”

1 of 1 people found this review helpful.

Nov 2, 2006 by Drew from Northampton, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very courteous staff.
• The overall quality of the room was only slightly above average.

“The staff and breakfast buffet on the weekends made this hotel extremely enjoyable to stay at.”

1 of 1 people found this review helpful.

Oct 28, 2006 by Stephen from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great bed.
• Room could be a little bigger.

“Close to many restaurants, Parking included - VERY IMPORTANT.”

Oct 16, 2006 by Jennifer from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very comfortable bed. Great deals.
• None.

“Very comfortable bed. Very good location.”

1 of 1 people found this review helpful.

Oct 5, 2006 by Julie from Kelowna, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The pillows were awesome!!!!
• Parking lot was difficult to leave from.

“The location was great and the free parking was a bonus. The room was very high quality and clean.”

Sep 24, 2006 by Mustapha from Seattle, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel was very clean.
• n/a

“The hotel was very clean, people were very friendly. We enjoyed our stay and I will recommend to all my families and friends.”

1 of 1 people found this review helpful.

Sep 23, 2006 by Leslie from Tomball, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Room was very clean, modern, comfortable, and had a nice view.
• Shops and restaurants were all Asian- not a variety.

“This is a very nice hotel- the rooms are large, modern, and very comfortable. Don't pay for valet parking- you can self park in the hotel garage for free. Very large Asian population in the area- nearly all the shops and restaurants are Asian.”

Sep 21, 2006 by Paxton from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] •

• Great Location, Friendly Staff, Excellent Service.
• I have nothing bad to say.

“Should be 4 stars instead of 3.”

Sep 13, 2006 by Shelli from Edmonds, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean nice rooms and friendly staff.
• The elevator needed a card and it seemly every passenger has some confusion.

“Great.”

Sep 13, 2006 by Liz from Tacoma, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Nice view and a big room. Very clean and close to shopping & sky train.
• The food. Cheesecake was old. Poached eggs were precooked. Bad coffee.

“This was my first stay at this hotel. It is very modern with lots of tile and extra touches in the rooms. Our room was big and we had a nice view. Everything was clean. We enjoyed swimming in the lap pool. I was disappointed in the quality of the food. I ordered breakfast off the menu, but my poached eggs were obviously pre-cooked and taken from the steam table (complete w/ béarnaise sauce). Also, cheesecake ordered from room service tasted like an old refrigerator. It's a bit far from downtown, but the sky train is right there and easier than driving.”

Sep 6, 2006 by Allen from Reston, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Lots of Asian restaurants nearby if you like Asian food.
• Key to activate the elevator does not work properly.

“The hotel is in Metro town (new Chinatown in Vancouver) which is about 8 miles from downtown Vancouver. You'll probably need a car if you plan on sightseeing in Vancouver. There's a shopping mall next to the hotel with lots of Asian shops, grocery stores and restaurants nearby. Garage parking and internet access are free. The most annoying thing about the hotel is the key to activate the elevator does not work properly. Overcall, I think it's a very good hotel for the price I paid.”

Sep 6, 2006 by Mami from Bellevue, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean and very convenient to town.
• Nothing.

“If you like to take Sky Tran to go to downtown, this is greater place to stay. This is the best hotel I've ever stay with this reasonable price.”

Aug 10, 2006 by Lonnie from Simi Valley, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Convenient location.
• The carpet in the room is old and dirty.

“Over all I like the hotel's location. It is very convenient to go to shop around there by walking. No parking fee while you stay there.”

Aug 9, 2006 by David from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Proximity to the sky train. Staff.
• The parking garage is difficult.

“The hotel itself was fine, however, when I arrived, I was told they were booked for the night and that my room was an "executive suite," which meant it had a pull out sofa and NO bed. What kind of hotel room doesn't have a bed? It took some complaining, but my room was eventually switched.”

Jul 23, 2006 by Sharon from Williamsburg, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• The price and the cleanliness.
• The inconvenient location.

“The hotel was fine - but it was located in a suburban area that was not convenient for a traveler who was interested in touring Vancouver. The Skyway train stop (Metrotown) was a short walk from the hotel. There were about 5 stops from Vancouver to Metro town. I would only recommend this hotel if the affordable price was worth the inconvenience.”

Jul 21, 2006 by Juan from Nogales, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Liked the services.
• The room services night menu.

“Is a very good hotel for true services.”

Jul 20, 2006 by Andy from Redondo Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent location and very clean. Excellent price.
• They need to have rental bikes for the summer guests.

“Just a very clean Hotel at a very good location.”

Jul 7, 2006 by Michelle from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Big rooms, close to sky train (access to downtown).
• Some unsavory people near sky train (blocks away)

“Nice hotel. Limited menu at restaurant, but fantastic (and very reasonably priced) room service menu.”

Jul 6, 2006 by Nicole from Bothell, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[10]

• Bedding.
• Customer service.

“I liked the hotel except they did not ask me whether I needed a king or two doubles. I needed two doubles and they wouldn't change the room.”

Jun 15, 2006 by Ernest from Sammamish, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient location with a great mall attached.
• Parking did not feel secure.

“A great hotel with an attached mall that has a host of Asian food vendors as well as a local market. Conveniently located a short walk away from Metro town and the Metro town sky train station.”

Jun 7, 2006 by Thuy from Santa Ana, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free Internet is the most important service for business people like us.
• Front lobby is not very impressive.

“Front lobby needs too be more attractive, more impressive to attract customer to come back.”

May 23, 2006 by Turns from Blaine, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Price -- location --close to public transportation / access to Vancouver.
• The pool was not available Saturday night through Sunday checkout.

“Excellent location and facilities with exceptionally friendly / helpful staff.”

May 16, 2006 by Nathan from Placerville, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great staff at the front desk and very clean rooms.
• I really didn't have any complaints

“Great stay. Clean hotel with great service and very close to huge mall with over 500.”

1 of 1 people found this review helpful.

May 16, 2006 by Tim from Columbia, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

“We did not stay at this hotel! Our son was in a serious motorcycle accident the week before and we had to cancel everything we planned to do. It would be nice if we could get some kind of credit for our expenses, but we know that God will provide our needs. Our son is still unconscious, and still has more surgeries ahead. He suffered a massive stroke and may never be able to use his left side, but we are praying for a full recovery. Sincerely, Tim & Debbie McQuitty.”

1 of 6 people found this review helpful.

May 9, 2006 by Keith from Everett, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is excellent, close to Sky train and across the street form Metro town Staff very friendly and helpful, food excellent.
• It was all good.

“Have stayed here several times before and have not been disappointed. There are 470 stores across the street as well as two theaters. If you want to go into Vancouver the sky train access is two short block away. The hotel staff is very courteous and asks if there is anything else you need. The restaurant is very good with an excellent Sunday Brunch.”

Jan 5, 2006 by Kadri from Eugene, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• We were on the 14th floor and had a nice view of bay at distance and foothills.
• The staff was not as knowledgeable as I would have expected. Waitress in the bar was rude and some of the reception staff was clueless about services.

“It is a nice hotel and bargain for the money we paid for. It is not luxurious, but did have hot tub and lap pool outside. Easy access to Sky train which takes you in 15 min to downtown Vancouver, BC. The room had a great view and it was surprisingly quiet there.”

Dec 17, 2005 by Robert from Ordway, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• N/A
• N/A

“Conveniently located to metropolis shopping centre, cinemas, metro sky train to downtown, eating areas and parks. Wireless internet friendly, and friendly staff.”