User Reviews for InterContinental Toronto

Research User Reviews for InterContinental Toronto (1-20 of 70)

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Jan 5, 2010 by Nick from Royal Oak,MI
Overall Rating: 7

• The lobby was very nice and clean, and the staff was very professional.
• My biggest complaint is that there was a small tube TV
  in the room, and the view of the room.

“First impression of the front lobby was very impressive. On top of that, the staff was very friendly and professional. The check in was fast and easy. The room was very clean with a high end bed collection and had a relaxing ambiance with a large bathroom. Internet pricing was reasonable and less expensive than most other hotels in the downtown Toronto area. My main complaint is the small tube TV in the room which was unacceptable for the caliber of this hotel and room. Also, the mini vault froze on me and I had to call the hotel staff to completely reset it. Thirdly, the view was really poor looking onto the back parking lot but this is something that's tied into the hotel's location. Lastly, the bathtub had no shower curtain and no jets, it was solely dedicated for bathing purposes. It would make more sense to have two showers and the option of the bath with jets - just a thought. All in all, I would stay at this hotel again.”

Dec 6, 2009 by Marc from Morin Heights,Canada
Overall Rating: 9

• Location and room.
• Business centre costs and WiFi costs are high.

“Hotel is a great hotel. I do feel that the business centre internet costs and WiFi costs are too high. WiFi should be included in cost of room.”

Sep 7, 2009 by Jack from Cumming,GA
Overall Rating: 6

• Very nice lobby. Great location.
• Unwillingness of staff to change my room. Closed pool was not notified.

“Stayed there for 4 nights. I arrived at the hotel early thinking staff would be helpful to give me a room. Do not expect 5 star service. The room I was given was a courtyard view on the lowest floor possible. There were stains on the carpet and on the sides of the bed as well. The room did not smell fresh.”

Aug 31, 2009 by Gus from Barrington,IL
Overall Rating: 8

• charge for internet service is outrageous a hotel of this price range should include internet service,also the parking charging system is very confu

“The hotel was located in a very safe part of town the room was attractive and clean. The negatives were the poor performance of the ac,and the charges for Internet and parking.”

Aug 31, 2009 by Randy from East Amherst,NY
Overall Rating: 10

• Spotless,very elegant , superb staff and a fantastic location.

“Fantastic hotel located in the trendy and upscale neighborhood of Yorktown. The staff was friendly and very helpful. Easy to get around by public transportation or by foot. The pool is only a lap pool so if you are looking for a big splash area this may not be for you.”

Aug 13, 2009 by James from St. Thomas,Canada
Overall Rating: 6

• Knowledgeable staff.
• House keeping, parking rates.

“The house keeping did not leave clean glasses two nights in a row, or face cloths. When I called down to the front desk to get the items I got the run around telling me I had to phone more then one person to get the items. I had to speaker to the manager. Parking is over charged even for Toronto.”

Aug 13, 2009 by Susan from Waco,TX
Overall Rating: 10

• Excellent hotel, professional staff, and
  great location.
• Restaurant was significantly below expectations given other hotel standards.

“I would return here any time I got a chance. Excellent hotel.”

Aug 11, 2009 by Francis from Angola,NY
Overall Rating: 10

• Great location to subway; classy neighborhood.
• Parking was way overpriced.

“Great location in a trendy neighborhood; easy access to subway; all the high end shops are doors away.”

Aug 11, 2009 by Marie from London,Canada
Overall Rating: 6

• Friendly accommodating staff.
• Room nor ready.

“Upon arrival had to scurry out of the car as there was a line up behind us, room wasn't ready and upon departure it took a long time for our car to arrive, considering 35 for parking. The room was well presented and appeared clean.”

Jul 22, 2009 by Tosha from Toronto,Canada
Overall Rating: 9

• Good location in downtown Toronto.
• No hot tub/jacuzzi.

“Very good time spent there. Would definitely return. Fast check in and check out.”

Jun 26, 2009 by Olga from Edmonkton,Canada
Overall Rating: 10

• Easy to access rooms and lobby. Elevator was very fast. Parking and luggage accessibility good.

“enjoyed the hotel. Excellent location for attractions and shopping. Very attractive and pleasant atmosphere.”

Feb 19, 2009 by Richard from Windsor,Canada
Overall Rating: 8

• Location and pool were very nice. Staff were friendly and helpful.
• The cost of dining was too high. It was apparent as we never saw anyone in the restaurant.

“Pool was nice, room was clean and spacious. Staff were friendly and helpful.”

Feb 17, 2009 by Michael from London,Canada
Overall Rating: 9

• Quick, efficient service, large comfortable rooms
• Lobby a bit small

“Very convenient location, knowledgeable and efficient staff, quick check-in, clean and large room”

Aug 24, 2008 by Mirella from Kanata, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very helpful and very polite.
• There is nothing I did not like.

“The hotel was amazing. The room was very clean and well supplied. The staff was fantastic and very helpful. The area was in a good location. The restaurant was very good. The pool was also good seeing, it was on the rooftop with lawn chairs. It is a very nice hotel and I would recommend it to everyone.”

Aug 23, 2008 by Raj from Locust Grove, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean, comfortable, modern, spacey, classy.
• Parking I guess could have been cheaper but for one night only it was reasonable.

“Excellent hotel in good location. Very clean, comfortable, spacious and modern rooms. Staff appear friendly and would definitely stay there again.”

Aug 20, 2008 by Tanya from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was great. My husband and I were there for our 7 year anniversary and they gave us a room upgrade and complimentary chocolate covered strawberries.
• The hotel was not in the center of everything but the Subway was a short distance away so it was still conveniently located.

“I was really skeptical about this hotel. We normally stay at the hotel in Toronto and love it. But this hotel measured up really well. As I said before the staff was great from the front desk, to the concierge to the woman that cleaned our room. The restaurant was a little pricey. We ate breakfast there and the pancakes were fabulous but there are other restaurants that are nearby if you would liked to eat somewhere that is less expensive. I would definitely stay there again.”

Jun 5, 2008 by Toronto T. from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly service.
• Rooms were smaller then expected.

“Organized a Bachelorette party for a friend. Was a great stay. Enjoyed having 2 rooms side by side with a door in the middle for easy access. The restaurants in the hotel were a little pricey, but we managed to find cheaper restaurants around the area. The pool and sauna area were nice. I would've expected the sauna to be a lot bigger, it only fit 4 people max! Overall it was a nice experience. If you want to stay in the heart of Toronto, then this hotel is not the right place for you to stay.”

May 21, 2008 by Lynda from Montreal, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and helpful.
• The room could have been larger for a 4* hotel.

“This hotel has a dark feeling. Simply because there is not enough lighting throughout. The staff was helpful and friendly and kind. The room could have been larger and more brightly lit; the parking was too expensive as was the breakfast in room service. The location is excellent for Downtown / Yorkville area.”

Nov 16, 2005 by Laura from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They were very helpful. When my room was not ready they upgraded me.
• Parking is expensive.

“A great location in the heart of Yorkville, close to shopping, museums, University of Toronto. The room was large and extremely comfortable with a feather bed and down pillows. Room service was quick and the food was excellent. I was sorry to have to leave.”

2 of 2 people found this review helpful.

Nov 12, 2005 by Reginald from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location & service.
• N/A

“Enjoyed the Yorkville area and the friendly staff.”

1 of 1 people found this review helpful.

Nov 11, 2005 by Cheryl from Red Deer, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service and location. Close to high end shops.
• Parking, charge for internet unlike other Intercontinental.

“This hotel was chosen for its location to both fun and work. It is close to the Toronto General Hospital, Royal Ontario Museum and to all the wonderful shopping on Bloor Street (Chanel Boutique, Hermes, Max Mara, Prada, Montblanc Boutique, Tiffany & Co., Cole Haan, Lacoste, Godiva, Birks, Bulgari and Aveda. Stand on the south side and look north at Harry Rosen, Holt Renfrew, Christofle, Plaza Escada, Cartier, Bang & Olufsen, Roots, Williams-Sonoma, Pottery Barn, and Swarovski.).The parking is not great, but that's typical of downtown Toronto. Valet is expensive at $30 CDN. The internet was surprisingly not complimentary, as it is at the Front Street Intercontinental.The hotel staff were wonderful. They were able to accomodate my request for early check-in, late check out, double beds and a no-smoking room. The concierge staff bent over backwards to see to my requests for a rental car and spa services.This was a great find, and I would return to it in a Toronto minute.”

1 of 1 people found this review helpful.

Nov 8, 2005 by Hicham from Walnut Creek, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[8]

• Rooms are nice.
• Could not access voice mail. Issue was not fixed. Limited amenities.

“I enjoyed my stay there. The hotel did not offer a lot of amenities. I was charged for the coffee bags that I used. Other hotels do not charge for such bags. At three dollars a bag, it adds up very fast.”

Oct 20, 2005 by Cathleen from Stow, OH
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[4]

• The room was big and there was a shower and bath in the restroom.
• Front desk was not friendly except for the intern working there.

“The location isn't that great, but the room is above par. So if you want a great room and don't care about the location then this is the hotel for you.”

Oct 15, 2005 by Rick from Alexandria, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Excellent concierge and front desk staff.
• The rooms are surprisingly small.

“Excellent location, delightful outdoor dining with an imaginative menu, extremely courteous and knowledgeable front of house staff. Housekeeping staff were charming and efficient.”

Sep 28, 2005 by Roger from Sunfish Lake, MN
Overall Rating: 4
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, free newspapers.
• Room badly designed, no view, exterior noise, squeaky door, no free premium TV (HBO), Internet too expensive.

“Aspires to be a four-star hotel, but really isn't. Needs refurnishing. Room badly designed. For example, TV can't be easily viewed from bed. Free newspapers delivered to room. Marvelous location, right by subway station serving both the blue and yellow lines and many fine stores, theaters. Internet cost C$15 per day.”

1 of 1 people found this review helpful.

Sep 8, 2005 by Misko from Canton, MI
Overall Rating: 9
Cleanliness:[5] • Staff:[9] • Location:[4]

• This is a very posh & upscale hotel, and you feel like royalty.
• The floor our hotel was on had a bad odor, and the location was far from many attractions.

“This hotel was excellent for the price we paid. The only bad thing is I would prefer to stay in more of a downtown location in Toronto by many of the things we wanted to do. Everyone made us feel like a king & queen.”

1 of 1 people found this review helpful.

Aug 31, 2005 by Jon from London, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean room with many amenities
• Outside appearance not especially nice.

“Very nice hotel with beautiful rooms.”

1 of 1 people found this review helpful.

Aug 22, 2005 by Natalia from Westfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I LIKED EVERYTHING - perfect location, very professional staff, great quality, comfort, pleasant design
• I liked all.

“HOtel was great - very good room, pool, sauna. Staff was very friendly. I would reccomend to anybody. Very comfortable bed, a lot of space in the room and bathroom. GO and stay there - you will love it.”

2 of 2 people found this review helpful.

Aug 19, 2005 by Morton from Newport, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness and location excellent. Staff very friendly and helpful. Accommodated my needs for quiet.
• No shuttle from airport. Two other major hotels around corner, should "pool" a shuttle.

“Very pleasant hotel, enjoying a good location. Provides excellent, friendly service. Only negative was the expense of travelling to and from the airport, as there is no shuttle. Around the corner are two other major hotels, so they should cooperate to provide a less expensive alternative to and from the airport.”

1 of 1 people found this review helpful.

Aug 12, 2005 by Colleen from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff, atmosphere, cleanliness.
• Parking - very expensive to park. I feel parking should not be an extra charge.

“Excellent, staff very helpful and professional.”

Aug 10, 2005 by Nicole from East Amherst, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor was very nice. Excellent location.

“We had an excellent experience at this hotel. The staff was very helpful and friendly. It was very clean and family friendly.”

Aug 10, 2005 by Kathy from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Terrific staff, all of whom went the "extra mile", wonderful large, quiet room, elegant.
• Phone calls made, but never connected still charged. Mini bar charge made for use of ice bucket or wine glasses.

“We really enjoyed our stay at the Intercontinental & would be delighted to stay there again. It is close to the transit system and a short ride to anywhere. The rooms were luxurious and very comfortable. The two people working at the concierge desk (Carolina & Orson) were really helpful and friendly, obviously dedicated to their jobs. All other staff were equally friendly and efficient. ”

Aug 9, 2005 by Michael from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Located next to subway station, close to fine restaurants, comfortable bedding.
• No pool, no free breakfast.

“Location of the hotel is away from the busy downtown area, but close to shopping centers and subway. The staff at front desk is very helpful and pleasant. The room is spacious and comfortable.”

Aug 5, 2005 by Eva from Fort Lauderdale, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice, comfortable rooms and very friendly staff!
• Nothing.

“I had never visited Toronto before, and was a little disappointed to find my hotel a distance from the downtown area. However, I soon realized that the Yorkville area is the best place to stay because there are so many upscale restaurants and cafes in this area. The staff at the Toronto Intercontinental are very friendly and very efficient, and they really do make you feel welcome. We wanted to purchase tickets to a concert, and the front desk clerk found out the necessary information within a few minutes. I would definitely stay at this hotel again.”

1 of 1 people found this review helpful.

Aug 4, 2005 by Bin from Lansing, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very friendly staff
• Smelly carpet, very small pool

“I called ahead and confirmed two double beds, but they only gave us one double and one king, however they managed and gave us their last roller bed for free, that was very nice of them.”

1 of 1 people found this review helpful.

Aug 3, 2005 by Brian from Macedon, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[3]

“Great hotel, but Bloor Street is not within walking distance to most Toronto attractions (Rogers Centre, Harbor, CN tower, Younge Street).”

1 of 1 people found this review helpful.

Jul 29, 2005 by Dianne from Toronto, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• I am always pleased with the friendly service and the abundant duvets and pillows.
• The location is inconvenient. I prefer the Sheraton or the Marriott at the Eaton's Centre.

“The hotel is lovely and very convenient for shopping. However, when I am in Toronto, I have a very busy work schedule and prefer to be in the business district. ”

1 of 1 people found this review helpful.

Jul 27, 2005 by Jack from Hollis, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's location and style
• Inconvienient ATM

“The front street Intercontinental Toronto has a most convienient location near Union Station and the Bluejay's Stadium with a view of CN Tower. The architectual style is stunningly modern with state of the art rooms and amenities.”

1 of 1 people found this review helpful.

Jul 27, 2005 by Gabe from Lansing, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great bathrooms!

“Second stay at the Intercontinental in Toronto, very pleased.”

1 of 1 people found this review helpful.

Jul 25, 2005 by Pete from Mesa, AZ
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location was awesome...close to many shops and restaurants.
• Bathroom was in need of some repairs.

“Excellent location. The bed was the most comfortable I have ever slept in...better than my bed at home. The staff was friendly and helpful. It was probably a 3.5 Star hotel, rather than the 4 Stars.”

1 of 1 people found this review helpful.

Jul 2, 2005 by Kristie from Perrysburg, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very quiet, but welcomed the children we had with us.

“Staff was very competent and friendly. Wanted to make our stay as best as it could be.”

1 of 1 people found this review helpful.

Jul 1, 2005 by Linda from South Easton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“We were there for just 8 hours, but the accomodations were wonderful!”

1 of 1 people found this review helpful.

Jul 1, 2005 by Kathy from Finksburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“Perfect!! We were visiting University of Toronto & the location was great. Staff was friendly & helpful. The rooms were large & very nicely furnished.”

Jun 24, 2005 by Lisa from Nyc, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• great concierge
• immediate surroundings are not as upscale as the hotel

“Good value, very friendly staff. Near upscale shopping district. Not within walking distance from downtown, but a subway station is a block away.”

1 of 1 people found this review helpful.

May 31, 2005 by Janice from Hamburg, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was outstanding!

“The Intercontinental was exceptional in every way - excellent location, outstanding staff, well-maintained facility. We seldom choose modern hotels but this managed to have the ambience and charm of the historic properties we usually choose. ”

May 26, 2005 by Scott from Williamsville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds

“Everything was great about this hotel. Reception was particularly helpful in getting us a room that very comfortably accomodated our needs, as we were travelling with our daughters. Great!”

1 of 1 people found this review helpful.

May 25, 2005 by Bill from Bethlehem, PA
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[8]

• Room was large and comfortable
• It was supposed to have broadband internet as part of the rate, but was fifteen bucks more even though I had own laptop.

“I don't know why most of the amenities that often are included at other hotels (e.g. the Omni William Penn in Pittsburgh where I stayed the next night which was exceptional) were extra" or not included. This nickel and diming was upsetting at an upscale hotel."”

1 of 1 people found this review helpful.

May 5, 2005 by Ako from Farmington Hills, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very kind staff, and spacious room.
• Little far from downtown area

“Very friendly and professional staffs. The room was clean and nice, and it was impressive that the room had both bath and shower seperately. The price was really reasonable for the hotel name and quality. Definately would love to stay again!”

May 4, 2005 by Joonho from Champaign, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• no own parking lot, very small room for 4-star hotel.

“At their internet homepage, there is not any information about parking(system, space, fee).Because they have no own parking lot, customers should use expensive parking lot with no choice. And this hotel is 8-floor very small old hotel,pool and room are also very small.”

Apr 23, 2005 by Tavish from Amherst, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very friendly with our check in and recommendations re local restaurants & shops
• It would have been nice if they covered the parking fee in the parking garage.

“The Intercontinental on Bloor Street in Toronto is conveniently located across from the Royal Ontario Museum and is a short walk to high-end shopping and great restaurants. The staff were cheerful and accommodating, and the rooms very clean and comfortable. Parking is in a public parking garage right under the hotel with lobby access. We would be happy to stay at this hotel again.”

1 of 1 people found this review helpful.