User Reviews for Hilton Toronto

Research User Reviews for Hilton Toronto (21-40 of 250)

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May 26, 2008 by John from Welland, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location.
• Check in staff was somewhat unfriendly.

“Great location.”

May 24, 2008 by Michele from Parma, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The service at check in and the beautiful room.
• Finding restaurants that were in my price range close to the hotel.

“Friendly, diverse and helpful staff with a clean newly decorated suite with beautiful comfy beds!”

May 23, 2008 by Sophia from Burnaby, BC CA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[6]

• The room was a standard hotel room. Public spaces for the hotel were aesthetically pleasing.
• For the duration of my stay, hotel staff (operator, front desk, bell desk) consistently did not answer the phones between 11 a.m. and 2 p.m.

“If you are looking only for decent accommodation, this is a place to consider. If you are looking for service and a pleasant stay based on accommodating service, this is not the hotel for you. Although the facilities in this location are appropriate for a four star hotel, the service provided at this hotel is so poor that I do not think a four star rating is appropriate. Upon my check-in, the front desk staff was not welcoming or friendly. Between two days at the hotel, I could not contact hotel staff from my hotel room between the hours of 11 a.m. and 2 p.m. since no one would answer the phone. Further, when I was given my hotel room, one of the cupboards had empty wine bottles, an opened 2 liter bottle of pop and dirty glasses. This cupboard remained uncleaned for the duration of my stay.”

May 23, 2008 by Steve from North Bay, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[3] • Location:[10]

• Downtown location.
• People around hotel not very hospitable.

“Outside help not very courteous. Everybody wants a handout or they do not help you. I am a senior and handicapped.”

May 21, 2008 by James from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, nice lobby, nice room.
• $30 parking. Some areas of the room can use some upgrades.

“The Hilton downtown was a nice hotel with a great location on the corner of Richmond and Spadina. Short walk to Yonge St. The staff was friendly though at first they charged me twice for parking ($60). Parking itself is quite high at $30 but it is downtown. The room was nice though I was only on the 7th floor so my view consisted of an office building.”

May 20, 2008 by Andres from Aiea, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Charged Cad. $14 for 24 hour internet connection.

“Excellent location, friendly staff.”

May 20, 2008 by Monique from London, ON CA
Overall Rating: 8
Cleanliness:[4] • Staff:[6] • Location:[10]

• Awesome location, great set up and decor.
• It wasn't clean, bathroom counter was not wiped. Called the front desk and they sent someone up after a little confusion.

“Very nice. Worked well for u.”

May 20, 2008 by Diane from Markham, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The head chef personally heat up our take-out, and he was extremely courteous and thoughtful even though we had dined out. Great customer service!
• The carpeting was stained, and the bathtub had a slight bit of grime.

“Within a block's radius, we encountered a few unsightly views, but that's to be expected Downtown. Inside, the hotel is quite modern looking and overall, the look and feel was welcoming. Staff were excellent.”

May 20, 2008 by Erika from Abbotsford, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Modern and specious.
• The pool was not open.

“Great location, well designed rooms, friendly staff.”

May 18, 2008 by Fred from Riverview, NB CA
Overall Rating: 3
Cleanliness:[4] • Staff:[6] •

• Location.
• Tired decor, stains on carpet in halls, worn towels, front desk staff indifferent.

“A great location and if all you are looking for is a decent (not great at all) bed and a relatively clean room, beyond that look elsewhere as this hotel, although updated several years ago, is need of refurbishment all over again.”

May 17, 2008 by Megan from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Pool - also amenities Crabtree & Evelyn products.
• The windows could use clean, there was a large stain on the drapes, and the carpet was messy.

“The location and staff were great. The room could have used a new carpet as it was very stained, new curtains as there was a large stain, and the faucet in the bathroom was a bit green. Overall, the room was nice and the bedding very comfortable.”

May 17, 2008 by Bill from Bradford, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• View of city was wonderful.
• Pool was not in service.

“Very nice hotel close to every thing. Shopping and restaurant are numerous and with in walking distance. They have best beauty products in room I have ever used in hotel, shampoo was lovely. People are friendly and staff was great.”

May 16, 2008 by Colleen from London, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location is great.
• Noisy construction outside - can't be helped.

“Super location - lots of dining options - close to transit - very clean, spacious rooms.”

May 10, 2008 by Joan from Midland, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Early check-in was greatly appreciated.
• No complaints. This hotel is first class in every way.

“We were looking for a hotel close to theater and shopping. We were thrilled with all that was offered. The staff were friendly and helpful. The beds comfortable. Room was large and bathroom clean. All in all a satisfactory visit.”

May 10, 2008 by Christina from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Excellent view of CN tower.
• The carpet in the hallway really needs to be changed.

“Hard to find parking around there, unless you are willing to pay another 30$/day. The view is excellent. The swimming pool is a must-see. The hostess service was good. The decor in the hallway and the rooms is excellent, except the carpet looks rather out of sync with the rest of the place. One side of the elevators give the city view.”

May 10, 2008 by Lori from Port Coquitlam, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, friendly staff, overall very nice property.
• Expensive parking.

“We were very pleased with this property. Nice pool area (1/2 indoor / 1/2 outdoor pool) with a hot tub open until 11 pm. 24 hour fitness facility. The room we were given was nice so the upgraded rooms must be very nice.”

May 8, 2008 by Joe from Tecumseh, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• The coffee is not good.

“Excellent location, nice room and comfortable bed.”

May 8, 2008 by Merrilee from Windsor, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I appreciated that there was adequate staffing, no waiting, quiet atmosphere.
• I think breakfast menu was pretty pricey, but that is standard.

“Hotel staff was friendly and adequate. No long waits checking in or out, very accommodating. Great location for downtown Toronto area. The room was clean and newly updated. The floor was nice and quiet, slept like a baby.”

May 8, 2008 by Coral from Georgetown, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Great location very central for walking.

“I have stayed at this hotel prior and our room had bottled water a fridge and microwave.”

May 7, 2008 by Atanu from Round Rock, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[9]

• Location.
• Hidden charges, expensive parking, expensive internet, etc.

“Great location. Not suitable for business travelers who always travel within/to USA and are used to free internet and free parking.”

May 7, 2008 by Phill from Ogdensburg, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• Parking lot, would not accommodate SUV.

“Clean, quiet, great location in centre of city. Close to Rogers Center, CNN Tower, many great restaurants, lakefront, opera house, university, and theaters. Would stay again.”

May 6, 2008 by Bobby from Lawndale, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Simply elegant and excellent.
• NA.

“I would go back for sure! I a.m. Hilton Honors member and they honored that and gave me an executive level room! Can't beat that. The only staff member I didn't like was the gentleman who was very rude welcoming the guest at the entrance. Other than that everyone was nice. But $30/day for parking is bad, the hotel should provide a discounted rate or free for staying guest.”

May 5, 2008 by Andy from San Francisco
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[5]

• Basic amenities: fine.
• You'll be nickel-and-dimed.

“I had a miserable experience here. I called in advance to make sure they had an airport shuttle and that they had Wi-Fi. Be careful what you ask: there is a shuttle, but not operated by them, so you have to purchase tickets at significant expense. There is Wi-Fi, it's just that you have to pay an arm and a leg for it. They do have a business center, but the computers are old/outdated/unable to read documents saved in the most recent version of Word, etc. I'll never go back here.”

May 5, 2008 by Cameron from Orangeville, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I was struck by the ergonomic design of the room. They definitely have the business traveler in mind.
• The late night drunks who continued to party in the hall both nights.

“It was a great stay. I hadn't stayed in a Hilton hotel for years. I was quite impressed and would choose to do so again.”

Apr 30, 2008 by Kathryn from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Beautiful lobby and elevator.
• No mini bar in the room. Just a hole where it should have been. I called - they said bar is only in executive suites.

“It was a nice room and was clean and quiet. The lack of the mini bar or fridge was odd and should have been noted on the room selection.”

Apr 30, 2008 by Jamie A. from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms, friendly staff.
• Mix up on check out.

“The hotel was great, clean rooms, friendly staff. The only negative was upon check-out when I discovered that someone else in the hotel was charging their breakfasts to my room. You would think a hotel of this size would compare names and room numbers before putting charges through.”

Apr 29, 2008 by Tony (. from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location to meetings, dinners and social events was perfect.
• They had a problem with my reservation which delayed my time on day 2 of a 4 day stay.

“Excellent hotel and although there were obvious renovations done in the recent past, I believe that they should continue with the renovations on a room by room basis.”

Apr 27, 2008 by Harry, D. from Toronto, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[10]

• View of city, elevator.
• Washroom.

“Hotel was good, the indoor pool was nice as well as the hot tub, though it was dirty, and when we went the day after it was not cleansed properly. Location was great.”

Apr 23, 2008 by Darcy from Winnipeg, MB CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Good location, gym and pool.
• Some things were broken, hair dryer, and furniture a little scruffy.

“Acceptable four-star hotel experience, but a little rough around the edges given older furniture, old TV, broken sink and hair dryer. Would have expected a little more for a Hilton, but met expectations.”

Apr 23, 2008 by Maryellen from Youngstown, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• Room furniture, decor and accessories were dull and a little on the cold side.

“The Toronto Hilton is in an excellent location. The lobby is very nice, and the staff is friendly. Breakfast in Tundra is a treat, and the indoor/outdoor pool, sauna and whirlpool are great.”

Apr 23, 2008 by Wes from Brights Grove, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was great and the bed was unbelievable.
• The pool was a little out dated and could be warmer.

“Great place, great beds, great location.”

Apr 23, 2008 by Adam from Ottawa, ON CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Location, but that is all.
• The carpet in the room was gross.

“The carpets were moldy, the room smelled bad, the shower had mold and corrosion, there were people talking and yelling in the hallways all night long, the front desk staff were cold and un-welcoming, the parking is overpriced, the television picture was fuzzy. I would not stay here again. This is not a 4 star hotel.”

Apr 21, 2008 by Simon from Brossard, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decoration of the room and the comfort of the bed. Wow!
• I only stayed 3 nights. Too bad I could not stay longer.

“It was a very beautiful hotel. The staff is very helpful, polite and their desire to help, truly genuine. The quality of the materials chosen to make-up both the room itself as well as the bathroom were perfect for the quality this hotel. Also, the quality of the linen on the bed was very good and the comfort of the pillows as well as the bed itself was divinely comfortable. I slept better away from home than I do in my own bed. One last thing, unlike cheaper hotels the bath products is sometimes not so good for your skin. The bath products offered in this hotel both smelled great and left my skin soft. Good stuff!”

Apr 18, 2008 by Jane from Potsdam, NY
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location, the comfortable beds.
• The door handle entry to my room was not clean when we arrived.

“I do not like being charged for use of the internet. Very inexpensive hotels such as Microtel and moderately priced hotels such as Holiday Inn are able to provide this free, so I think the Hilton should be able to also. In today's world, where the internet is practically essential, charging for use of the internet is like charging people to turn on the television in the room. Knowing that the Hilton charges $12.95 per day for use of the internet makes me more likely to select another brand when making a choice.”

Apr 17, 2008 by Duncan from Baltimore, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Stylish, unfussy decor. Pear shaped table/desk in room.
• Hotel info listed hi speed internet but it was expensive not free as expected.

“Liked the hotel and it's location a lot. Even though it was in the city center the room was very quiet, must have had good sound insulation from the street and other rooms. If they'd provide free wireless internet in the room I'd go back. It would be nice if the parking wasn't so expensive too.”

Apr 16, 2008 by Negin from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• They changed our room from a smoking to a non-smoking.
• We could not go into the lounge.

“It was in a great location. Clean and comfortable. I found it ridiculous that we couldn't even go to the Tundra Lounge. That made me feels quite unwelcome. They also gave us a room right behind the elevator. All in all it was a good room with great location but I did not feel 100% comfortable because I had to question everything we were allowed to do, I was surprised we were able to use the amenities.”

Apr 14, 2008 by Amanda from Woodlawn, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to subway and Yonge street.
• Construction nearby starting early in the morning.

“Great hotel, great value.”

Apr 5, 2008 by Mary from Rochester, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location next to the TTC, very easy to get around.
• Water/ power shut off 1am to 6am and not notified in advance of arrival.

“The location and amenities (pool, exercise room, Second cup in lobby) were outstanding. We walked to Second City and the Eaton Center and took the TTC to the ROM. We were given a room with a view which almost made up for the water/ power turned off that night. Not the hotel's fault but I would have appreciated notification in advance.”

Apr 4, 2008 by Peter from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Generously sized room well fitted to the business traveler.

“Half a block from the subway. I'd be pleased to stay at the Hilton for all my business trips to Toronto.”

Apr 3, 2008 by Mike from Burks Falls, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Bathroom.
• Bar service was deplorable.

“Excellent location, wide open spaces to sit and enjoy the surroundings from the lobby. Ruth Chris steakhouse is a must.”

Apr 2, 2008 by Karina from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great indoor/outdoor pool. Breakfast buffet had many healthy options.
• Pool area smelled moldy and mildew.

“Once was great and could use a little nip and tuck. 'Not bad for her age' comes to mind. A compliment and this all rolled up in one.”

Apr 2, 2008 by Greg from Southfield, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Easy to move around.
• Too close to concert performance.

“This is a great hotel with a wonderful staff. Everyone was friendly and helpful. No valet parking but the lot is connected to the hotel.”

Apr 2, 2008 by Christine from Tavistock, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Good location.
• Carpeting in room & hallways.

“Just not what I would have expected; luggage storage is a guy standing by the front doors with luggage behind him; a lot of odd décor; really bad carpeting in room & hallway while waiting for room; was told money for internet in lobby.”

Apr 1, 2008 by Mike from Chicago, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[10]

• It was centrally located in Downtown Toronto.
• Smoking room and Parking was expensive.

“As I suspected would happen, we got stuck with a smoking room. The hotel clerk said she would send up an air purifier to clean the room for us, but it never came. The hallways smelled terrible. Also, keep in mind, parking is not included with the price of the hotel. The best thing about the stay was the central location of the hotel room.”

Mar 25, 2008 by Jennifer from Newmarket, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Service in the bar.

“Everything was great with one exception: the service in the bar. We intended to have a few drinks and dinner. We were there for 20 minutes before anyone approached us. It took the server only a few minutes to take and provide our drink order, but after delivering our drinks did not come back. He was not busy - there were only 3 other tables. We eventually asked for our bill (As did another couple) and went elsewhere for dinner.”

Mar 24, 2008 by Cynthia from London, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Close to all attractions, nice pool and elevator, great king sized bed.
• Somewhat impersonal and parking garage very low ceilings.

“Only there one night. Beds really comfortable which is a huge plus. Great location in Toronto, nice indoor/outdoor pool and hot tub although some attention to plaster and paint is required there. Happy that I could get adjoining rooms - did not use any other facilities other than pool with kids.”

Mar 11, 2008 by John A. from Leamington, ON CA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[10]

• The bedding was wonderful. That's pretty much it considering the star rating it was given.
• This motel was not what we expected from a 4 star rating. The bathroom was extremely outdated. The bathtub area was moldy.

“Like I said above, the motel was very disappointing. We asked for a fridge to be brought to our room, never got one. The bathroom was very outdated and badly in need of redoing. The taps were caroading and rusty, the bathtub area was moldy. The toilet, obviously old had paint splattered on it and other stuff stuck to it. Housekeeping hadn't looked under the sink/counter in months for the dust and dirt that was there. The television was old and the remote barely worked. We had to pay extra for internet connection. The night before we got more quality, more class and more commodities at an Inn with a lower star rating for less money than what we paid for this motel through your sight. The bedding at these two motels was the same in quality. And the bedding is almost the only thing I could comment very positively on.”

Mar 6, 2008 by Ben from Woodstock, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Nice decor, nice beds, convenient location, good for price.
• Scratches in some furniture in room.

“Nice decor, nice beds, convenient location, good for price.”

Mar 5, 2008 by Shai from Rochester, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, parking, and room space, free fridge (you have to ask the front desk and if they have one available there is no charge).
• Very slow room service (over 40 minutes).

“I was traveling with my wife and two sons (ages 2.5 and 5 months). The room was very comfortable and large. There is no mini bar, but you can ask the front desk to bring you a fridge (no extra charge). The crib for the baby was new and very good and safe. There is no DVD player in the room which I think for a 4 star hotel is a must (but you can rent one per day use, expensive). The view was ok, we where staying in the 13th floor. Parking is not expensive and very convenient to get to and from the hotel lobby (I also recommend using their parking if you are staying in the Sheraton next door). The underground path is great with a combination of having small children and bad weather but be prepared to walk a lot so bring strollers for each of the children.”

Mar 5, 2008 by Brenda from Stayner, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was extremely clean and had a welcoming feeling about it.
• It is on the corner of a one way street and couldn't turn left to get into the parking lot.

“The hotel was very comfortable to stay at. The hotel food at the bar was very good and the atmosphere was great.”