User Reviews for Hilton Toronto

Research User Reviews for Hilton Toronto (1-20 of 357)

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Nov 25, 2009 by Lois from Oakville,Canada
Overall Rating: 8

• Great location, friendly desk staff. Wonderful view from room.
• The room was quite ordinary looking, though comfortable.

“A comfortable, well-located hotel with all the conveniences. Ask for a room with a city view it's outstanding.”

Nov 23, 2009 by George from Shelby,NC
Overall Rating: 10

• Great rooms.
• Nothing.

“Great location and a first class hotel.”

Oct 29, 2009 by Greg from Windsor,Canada
Overall Rating: 7

• The view was great for the city.
• We smoke but the room had some burn marks and appeared slightly dated and underground under construction.

“The hotel was upper scale but has shown signs of getting dated. The underground parking was under construction, but that will hopefully be completed soon. Overall hotel was great for the price”

Oct 12, 2009 by Murray from Sarnia,Canada
Overall Rating: 8

• Great location and easy access to the airport and highways!
• The underground parking there was the most confusing parking area with improper sign age of all underground parking garages I've used!

“Clean first class hotel centrally located to all that Toronto has to offer. Having said that,their underground parking was horribly confusing with improper sign age.”

Oct 1, 2009 by Marie from London,Canada
Overall Rating: 9

• Great overall.
• Reception clerk didn't smile. All business.

“The room was excellent. We were only there one night but were quite satisfied.”

Sep 8, 2009 by Steve from North Tonawanda,NY
Overall Rating: 10

• Spectacular views of CN Tower.
• Nothing and it was great.

“This hotel is perfection.”

Aug 21, 2009 by Chris from Toronto,Canada
Overall Rating: 10

• Good location.
• Nothing.

“It was awesome.”

Aug 13, 2009 by Erin from Toronto,Canada
Overall Rating: 10

“I was very impressed by the rooms.”

Aug 13, 2009 by Cliff from Chagrin Falls,OH
Overall Rating: 8

• Modern lobby design.
• $30 per night parking.

“Bedding is very comfortable. Ruth Chris connected to hotel. Up to date design. Well maintained.”

Aug 12, 2009 by Barbara from Burlington,Canada
Overall Rating: 9

• Location, friendly staff , clean.
• Restaurants quite expensive , room service very expensive.

“Nice hotel, definitely geared to the business traveler. Had parking garage underneath hotel which was very reasonable”

Jun 19, 2009 by Lrina from Morton Grove,IL
Overall Rating: 8

• Great view from room.
• Hefty charge for local calls, no free Internet, no free breakfast.

“Hilton Toronto is in a great location for sightseeing and business. It's great if you want to use public transportation and walk downtown. There are almost no free amenities from the hotel (phone calls, breakfast, etc). The concierge was new, so she did not know anything about the area. The hotel should put an experienced local in that position.”

Jun 5, 2009 by Anthony from Glace Bay,Canada
Overall Rating: 8

• Bed, view, central location.
• No fridge in room, or exhaust fan in bathroom. Bathroom door excessive noise squeak no nightlife counter top over safe sticking out hazard in dark.

“An amazing place to stay in the city other than the above few items .Central location, friendly staff, great view.”

Jun 3, 2009 by Sandy from Victor,NY
Overall Rating: 7

• The room was very nice and comfortable.
• The restaurant for breakfast was terrible.

“Overall a very nice stay. As above, don't even bother with breakfast at the restaurant. The area was safe and nice but not really in the center of all the action.”

Apr 16, 2009 by Lise from Orleans,Canada
Overall Rating: 9

• Accommodated request for change room.

“We arrived early. They booked us in right away and provided us a room facing the CN Tower as requested. Only issue room was already waiting for another guest. It was smelly and somewhat old. Went back to the front desk, asked for a newer room. Accommodated without question. Next room was great. Still facing the CN tower as first requested. They didn't vacuum everyday we were there. But everything else was great.”

Apr 10, 2009 by Kelly from Campbellford,Canada
Overall Rating: 9

• Room was lovely; super downtown location.

“Rooms were luxurious and hotel is very clean and modern. We ate in the bar - food was super and healthy - had choices that were not typical pub fare. Also great downtown location.”

Apr 3, 2009 by Heather from Toronto,Canada
Overall Rating: 9

• The bathroom was beautiful and
  the bed very comfortable.
• Staff at times forgot items when refreshing room.

“Situated perfectly in downtown Toronto, close to everything we needed. We wish we could have used the gym and pool area, but ran out of time. We also didn't get to enjoy the restaurants in the hotel. A lovely view. Very comfortable room with a lovely bathroom.”

Mar 23, 2009 by Laura from Pittsburgh,PA
Overall Rating: 10

• Helpful staff and convenient.
• Parking garage cost too much.

“This hotel exceeded my expectations. It was in an extremely convenient location, had staff that quickly attended to my needs, and had excellent views from the rooms and scenic elevators. There was quick access to the subway, taxis, and path. The only downfall was the parking garage - while it was convenient, and my car was filthy when I left from the garage being power washed.”

Mar 22, 2009 by John from Charlottetown,Canada
Overall Rating: 9

• Nice room-great location-very modern.
• Parking and restaurants very expensive.

“Upscale, modern, hotel with great proximity to downtown Toronto.”

Mar 6, 2009 by Peter from Almonte,Canada
Overall Rating: 10

• Central, comfortable, clean, and well equipped .

“The Hilton Downtown Toronto is an excellent place to stay. We have a comfortable and pleasant stay at a hotel.”

Feb 26, 2009 by Per from Denmark,Canada
Overall Rating: 8

• Location.
• Very enclosed.

“Hotel standard is high, views from rooms high up are impressive but the layout of the hotel takes some of the cosiness away. Friendly ad very helpfully staff.”

Feb 25, 2009 by Kerry from Ferndale,MI
Overall Rating: 6

• Easy access to
  PATH, shopping, and Opera house.
• No WiFi, rude bar tenders, not even a newspaper.

“Hilton is a great chain however this one is lacking some amenities from a 4 star hotel. Being a preferred Hilton rewards member, I can usually expect at least a newspaper in the morning. There are no discounted parking (beware, no tall vehicles in their public parking i.e. my Land Rover), no free internet (not even in the lobby), no breakfast vouchers ($30 for breakfast and internet access per person, per night). Other than those inconveniences, great room, beautiful view, great location.”

Dec 17, 2008 by Julie from London,Canada
Overall Rating: 8

• I liked the lobby. It was beautifully decorated for Christmas.
• The room was looking tired. The bathroom needed upgrading. However, the very nice woman at the front desk did warn me about that.

“This hotel offers a great location and impressive entrance. The room I stayed in was tired but the front desk staff did warn me that I would not be staying in one of their recently renovated rooms. The hotel restaurant had great food but it seemed expensive. The bed was comfortable.”

Dec 11, 2008 by Yvette from New York,NY
Overall Rating: 6

• Spacious room, very comfortable bed.
• Room service is one of the worst I've ever dined, service, quality wise, both poor.

“Excellect location, very spacious, and comfortable, so room wise I highly recommended it. I stayed here for 5 nights, and ordered room service everyday, but seriously everything except the ones from the Tundra restaurant, they were literally inedible. Burgers are dry, pizzas are salty, room service staff was also very rude.”

Dec 10, 2008 by Jill from Whitby,Canada
Overall Rating: 8

• Within walking distance Downtown Toronto.
• There were no bar, wine glasse or bottle opener in the room.

“Fire engines blasted their horns 5-6 times during the night. My sleep was not restful.”

Dec 10, 2008 by Kyllie from Elk River,MN
Overall Rating: 7

• The decor was beautiful, and the staff was very helpful.
• First room was not clean, and had thrown up on the floor, I had to be moved to a different room.

“This was a beautiful hotel, great location, nice restaurants, with very friendly, helpful staff. I would highly recommend this hotel.”

Dec 8, 2008 by Kim from North Bay,Canada
Overall Rating: 9

• Location was great and staff personable.
• Background noise.

“Well located to attractions, theatre, shopping and restaurants. Comfortable surroundings made for a pleasant stay. Very courteous staff.”

Dec 2, 2008 by Lauren from Windsor,Canada
Overall Rating: 10

• Location to downtown businesses.
• The ironing board was warped and no fridge.

“Highly recommend this hotel to any traveler, business or pleasure.”

Nov 12, 2008 by Jim from Youngs Point,Canada
Overall Rating: 9

• Location.
• Expensive parking, and Expedition would not fit in garage.

“Nice place, great location.”

Oct 2, 2008 by VALENTINO
Overall Rating: 2

• The location is very convenient.
• The carpet are dirty.

“The hotel is nice. The only thing I was not able to do is workout because the fitness facility is on renovation. They gave me a card to workout with another facility but it’s not convenient. The hall way and my room need to steam clean to get rid of the stain. Washroom need a clean too.”

Oct 1, 2008 by L. B.
Overall Rating: 6

• Front desk clerk was rude and made inappropriate comments.

“The front desk clerk insisted that we come down to the front desk and pay for our incidentals so that we would not skip out on our bill (she actually said that!). Someone forgot to get an imprint of our VISA and we were told that we must settle our account immediately although we weren't checking out until the next day. She even mentioned something about security getting involved! The incidentals amounted to $5.68.”

Oct 1, 2008 by Maggie
Overall Rating: 10

• We had king bed & they brought in cot for my kids.

“It was a lovely experience - very clean, neat, close to everything, the pool being inside & outside really appealed to my kids & us!”

Sep 25, 2008 by Ruta
Overall Rating: 10

• Absolutely everything.

“Perfection. Huge room, beautiful modern decor. Wonderful front desk staff. Great central location.”

Sep 24, 2008 by Mitch
Overall Rating: 10

• I like the location of the hotel in proximity to all I had to do.
• There was only one pay station for parking.

“For all your needs this was the hotel. Centrally located to all major attractions.”

Sep 23, 2008 by Vivian
Overall Rating: 10

• Quite but in the heart of everything.
• The guests next door was chatting very loudly. Coffee maker should be cleaned more often.

“As a business traveler, I highly recommend this hotel. The large work desk provides comfortable work space even I had to spend a lot of time on my computer. The bed was also very comfortable and I felt totally energized in the next morning.”

Sep 11, 2008 by Flo from Altadena, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[9]

• Nice location.
• Room was low end.

“The room was run down but the location was great. The concierges did not know the area well and were basically useless, although they were nice and polite.”

Sep 7, 2008 by Lee from Maynooth, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very clean and neat.
• Nothing.

“Very friendly staff and service. I would stay here again in a second.”

Sep 5, 2008 by Sharon from Orchard Park, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was perfect!
• I thought the bed was too soft and my back hurt.

“The hotel is situated in an excellent location, convenient to theatres and other attractions. It is very clean, and offered something for everyone. The pool area was fabulous with plenty of chairs for the guests.”

Sep 4, 2008 by Stephanie from Erie, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Most comfortable bed and pillows I've ever slept on.
• The coffee maker was unusual. I would have preferred a standard drip coffee maker.

“We absolutely loved our stay. The room was beautiful and so was the view. It was very clean and the bed and pillows were fantastic. We had the best night's sleep we've ever had in a hotel. We will definitely stay again.”

Sep 4, 2008 by Norm
Overall Rating: 9

• Good central location. Clean and safe.

“Overall a very pleasant and clean hotel in an excellent central location.”

Sep 4, 2008 by Tim from Lancaster, NY
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[5]

• There is nothing good due to my bad experience.
• Noise construction when checking in loud drunks running up and down the halls AC in new renovated room not working.

“When entering the room heard loud drilling called manager 2 times finally stopped around 3:00 PM went to dinner returned at 1:30 AM there were drunks partying next to my room complained till 3:00 AM at which point got so discussed let me also mention that my ac stopped working at 2:00 AM. Any way got so discussed checked out at 3:30 AM to return home.”

Sep 4, 2008 by Dhiren from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quality and rooms.
• No AC in bathroom.

“Very good hotel.”

Sep 4, 2008 by Lisa
Overall Rating: 10

• Large comfortable room.

“Modern lobby, panoramic elevators. Friendly staff.”

Sep 4, 2008 by Mary from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location.
• Mold in the room!

“Great location. sleek and attractive looking inside. However there was mold in our room. Near in the top corner of the ceiling where the coffee area was (not attractive), looked like there was some water damage/condensation/moisture that caused the paint to start cracking and mold to grow. I think we were also missing a set of heavy curtains because all we had were the white almost see-through curtains for the floor to ceiling wall to wall window (don't hotels normally have a second set of heavier curtains). Also, the TV was very poor in picture quality. Most hotels have flat screens, and this did not. Even the carpet did not have a refreshed or dare I say, clean appearance. The gym was undergoing renovations so I cannot comment on that.”

Sep 2, 2008 by Kate from Barrie, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The front desk service was great, pool/deck excellent, location terrific.
• The fitness room was under construction and not available.

“Great location, with great staff. Barristers, the pub lounge, was very nice and we had a terrific waiter. The pool is wonderful, since it is part indoor/part outdoor. Good location to tan in, as well as deck food/drinks. We had free internet with the room which was an added bonus. Since our last stay the rooms have been renovated and has made a big difference in how nice the rooms now are.”

Sep 2, 2008 by Tracey from Barrie, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Special treatment for our 20th anniversary.
• Weren't aware of renovations.

“Great location, great atmosphere, friendly front reception.”

Sep 2, 2008 by Mike. from London, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great downtown location with a great price!
• No fridge in the room. Had to use bucket and ice to cool drinks. Not cool for a 4 star.

“Overall the hotel was great. The staff from the front desk to the cleaning lady was great and helpful. Rooms were updated and clean. Great location with a five minute walk to union station.”

Sep 1, 2008 by Susan
Overall Rating: 10

• Friendly staff, great pool, great window view, clean comfortable and well decorated room and lobby, staff was able to arrange adjoining rooms for us.

“I would recommend this hotel to anyone and would stay there again.”

Sep 1, 2008 by Stephen from Acton, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient to attractions.
• Not close to Chinatown.

“Upscale hotel close to attractions, though a bit far to Chinatown. Part of the hotel was under renovation. Nice pool (indoor/outdoor).”

Sep 1, 2008 by Danielle from Depew, NY
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• Pool was open until 11pm, great location.
• Room was very dusty, concierge could not recommend local places to eat.

“The overall stay was great. The staff was friendly and the room had a great view. The location was great and my daughter loved that the poll was open until 11pm. Unfortunately, the room seemed like it hadn't been dusted in about a month and the bed sheets has a stain on them.”

Sep 1, 2008 by Brian
Overall Rating: 9

• Location.
• Parking fees.

“Nice, clean, upscale hotel.”