User Reviews for Wyndham Aruba Resort

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Jul 27, 2008 by Kathy from Camden Wyoming, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Loved the heavenly bed as well as the extremely friendly staff.
• Drinks at the beach bar were watered down.

“This was a wonderful hotel right on Palm Beach in Aruba. The service was incredible and the rooms were very comfortable and clean. We loved our stay here and would love to stay here again.”

Jul 24, 2008 by Coqui from Argyle, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Great service and very comfy room.
• The pool needs renovation, cracks in a few places.

“This was a great hotel for our last 3 nights in Aruba. The comfort in the room was amazing, the activities were well planned out and kids had fun, the drinks at the pool area were reasonably priced and very delicious -- overall we had a fabulous time at the Westin Aruba resort. The only item we had was that the pool needs some renovation to it (noticed cracks/tiles missing) but other than that it was perfect.”

May 3, 2008 by Rich from Nanuet, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Bathtubs need to be replaced.

“Nice place. Friendly staff. Good value. Not close to five star but a good 4. Great location, beach and pool.”

Apr 3, 2008 by Ginger from Howell, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The decor was lovely, the room attendants unnoticeable.
• Nothing.

“It was great, from check in to check out. They had our info gave us the room key and info within 2 minutes. Check out even simpler. Bathroom needs an update, but not bad. Everything very clean and we never saw the maid. View from the room was beautiful, pool and ocean couldn't be better.”

Apr 2, 2008 by Rob from Avon, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The beds were outstanding.
• No refrigerator.

“When looking to grab an extra night or two in Aruba this is an excellent choice.”

Mar 29, 2008 by Rita from Cherry Hill, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful staff.
• The room had mold.

“The hotel was nice but did not have that "resort" feeling. Felt too much like a hotel.”

Mar 28, 2008 by Dan from Minster, OH
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Nice hotel, descent location.
• Condition of bathroom could be improved.

“Overall a descent hotel and location however the recent remodeling would have been greatly improved with just slightly more detail given to the upgrade. Details such as caulking of tiles around bathtub were done so poorly it gives a feeling of uncleanness. Shower must be ran slowly or forced to stand in drain water.”

Mar 20, 2008 by Sari from Bayonne, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• So comfortable and perfect size. Loved it!
• Pricey restaurants.

“My husband and I had an excellent time here. We wish we could've stayed longer than 2 nights. I hope to visit again soon!”

Mar 19, 2008 by Robert from Palm Springs, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concierge, Front Desk, Maid service. Everyone was attentive and gave one to one service. Never rushed or made to feel a burden.
• The Date Palm Bus and the Hertz Desk. The service was like being in the United staes, horrible! The pool was a little shabby.

“Zerena, Tecla, Angie and Aida were exemplary in their service and kindness. The pool staff were kind and attentive. The room was spacious and quiet. The balcony was spacious. They could make a policy of being more Gay Friendly. I would like to recommend my gay friends to visit if that were changed.”

Mar 18, 2008 by Jason from Lincoln, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great all around.
• Bathroom needs an upgrade.

“The Westin Aruba is a great location and the staff was absolutely wonderful. I can't wait to return. I read some reviews on Trip Advisor which worried me at first but after staying there I feel that this is a first class place to stay. I can't wait to go back.”

Mar 16, 2008 by Carol from Concord, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Everyone was courteous and willing to help.
• Confusion about tipping. Since I didn't know what to do, I found myself being constantly nickled and dimed.

“Well appointed. Courteous staff that went the extra mile to help. Clean rooms. A balcony for everyone. Room service at night.”

Mar 15, 2008 by Lynne from Manassas, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very tropical; very clean; friendly staff; clean beach; attentive beach staff.
• We had a delivery dock view from our room.

“We thoroughly enjoyed our stay. The grounds were beautiful. The workout facility was state-of-the-art. We highly recommend this hotel.”

Mar 12, 2008 by Esteban from Berwyn, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very friendly.
• Everything was nice about this hotel.

“Very nice hotel and the staff is very friendly.”

Mar 8, 2008 by One H. from Marlborough, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The hotel staff was excellent.
• Rooms could have been a bit cleaner.

“We enjoyed the stay, the staff was excellent and very attentive and helpful. The beach was very nice and clean, we did not eat there so cannot comment on the food. Would stay there again with no hesitation.”

Feb 9, 2008 by Paige from Wendell, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• Beautiful beach and great drinks.
• Lobby construction and neighboring construction.

“For the money, I've stayed at much nicer resorts. But, it still was a very nice place to stay. Construction in lobby and neighboring construction not likely to go away anytime soon.”

Feb 6, 2008 by Red from Blacksburg, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[9]

• The pool area and grounds. Fitness center was also very nice.
• Approach to hotel and parking creates poor first impression further reinforced by our initial interaction with a rude bellhop.

“The hotel was great.”

Jan 10, 2008 by Dave from Ramsey, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Comfortable beds.
• Maintenance items. Phone didn't work in room, toilet ran.

“Extremely average. Parking area is cramped. Didn't use valet service but can take 20 minutes to get car out. Breakfast buffet is best value. Large flat screen TVs; however reception has a lot of static. ESPN2, but no ESPN? Cable package is lacking for 4 stars. No water fountains to be found. Japanese Restaurant best value and service. Italian Restaurant service is brutally slow even for Aruba.”

Jan 10, 2008 by Christine from Hawthorne, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The staff were quite friendly and helpful. The location of the pool, terrace dining and accessibility to water sports on the beach were great.
• For such a beautiful location, it would have been nice to have a better view; I looked out at an ugly roof top.

“Wonderful location, warm and helpful staff, a beautiful pool, lounge, terrace dining area directly next to a white sand beach all made for a relaxing and enjoyable stay. We weren't able to get reservations at the Japanese Hibachi Tables at Blossoms Restaurant in the hotel and they need more late night dining options (just having the bar by the pool open later with some light snacks would work.) Also they could provide more information on how things work at the hotel, for instance, the need to reserve a Cabana at the beach at 5am if you need some shade. But overall, it would be hard not to have a good vacation here!”

Dec 19, 2007 by Sj from Centerburg, OH
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[7]

• Awesome ocean views, heavenly bed/bath.
• Lobby construction  parking.

“Great shops, staff, and clean. Nice beach and pool area. Located between eagle beach and palm beach. Within walking distance to shops and restaurants. Get an ocean view room worth the $$$.”

Dec 14, 2007 by Jim from Raritan, NJ
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great bed, great value.
• Nothing.

“This hotel was undergoing minor construction and didn't bother us a bit. I got this room for about a third of the price anyone else would have paid. Great deal!”

Dec 8, 2007 by Joe from East Boston, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[6]

• Well, very nice but jack hammering had a headache.
• There was construction going on could not enjoy pool or sleep and I was on the 17th floor.

“Hey nice hotel but if I knew construction was going on would have like to stayed some where else.”

Dec 7, 2007 by Alex from East Greenwich, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice grounds.
• Under renovation in some areas.

“Under renovation in some areas, so there was some noise. Staff friendly as is the case in Aruba. However front desk was slow and understaffed.”

Dec 5, 2007 by Matt from Greenwich, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Right on the beach which is great, very comfortable.
• Construction going on everywhere, inside and outside.

“Once the construction is finished the hotel will be great, but compared to the other hotels on this road, the common areas (lobby, shops etc) were well below the average. Room was quiet and comfortable and the deck offered a great view. I would stay here again, but would not rule out trying another hotel next time.”

Dec 1, 2007 by Brian from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• It's right on the beach in Aruba; hard to beat that.
• Construction was going on during our stay.

“This is a nice hotel on the beach in Aruba. Compared to the other hotels in Palm Beach, it's probably the fourth nicest out of eight or so. If we had paid full price I would have been upset about the construction, but given our discount I didn't care. Our room didn't really look at the ocean either, unless you leaned over the balcony. But overall it's a very nice hotel. The staff was very nice and friendly. The elevators were fast, which is more important than you think. The room was spacious and cleaned well. The pool area is OK; large but not elaborate. Some of the others hotels we visited there were four stars. This is definitely just three starts, but a solid three.”

Nov 19, 2007 by Doug from West Hartford, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location and beach. Accommodating staff.
• Some rooms are much better than others.

“Initial room was very nice but had construction noise. Asked to be relocated and new room had a strong mildew odor. Asked again for a new room and got a desirable room without any issues. This hotel has great potential with a few improvements. Happy to go back there again.”

Nov 15, 2007 by Mary from Wantage, NJ
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[6]

• One of the restaurants was good, but all were overpriced.

“Views are ok. Pool is ok. Lousy compared to massive resorts that reside next to the hotel. Says it is all inclusive but when you get there, they say they offer a package for all inclusive. All restaurants are overpriced. Mediocre breakfast buffet is $20 each plus 17% charge on all meals. Staff rushes you off the beach in late afternoon for their restaurant to serve dinner at sunset then has a wedding on the other side providing minimal room to enjoy the beach. Beach towels and rafts are unavailable after 4:00 p.m. While there is plenty of daylight left. Doormen run a scam when you arrive, offering to take your bags. You tip they walk your bags into the lobby maybe ten steps and pass you off to someone else for another tip to take to your room.”

Nov 6, 2007 by Amanda from Jersey City, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• It was a nice twist that the hotel had birds along the patio outside.
• The construction was unbearable, the staff lied about additional room availability, and the rooms weren't cleaned well.

“This hotel was a real disappointment. I'm shocked it's a Westin hotel. The place was under construction during our visit, but I doubt the experience would have been much better if it weren't. The construction was drilling and the staff was unapologetic about it. We asked to change rooms so we wouldn't hear the drilling at 7 am and we were told there were none available. We found a vacant room on another floor and they moved us there after we insisted. The food in the restaurant was poor your option was fried or fried and it was grossly overpriced. Ordering the local beer is a mistake that will cost you dearly. In addition, we felt our rooms were barely cleaned. The bathroom floors were grimy and the room we stayed in smelled strongly of mildew. We cut our trip short by three days because we had such a terrible time.”

Oct 27, 2007 by Jason from Huntington, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Room recently renovated which was great.
• Toilet leaked and staff took too long to fix it.

“The hotel overall is great, as it is finishing renovations. The rooms are beautiful, although we had a problem in that our toilet leaked and the staff took too long to fix the problem. The lobby us undergoing renovations but will be terrific when completed.”

Oct 12, 2007 by Charlotte from Mansfield, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, room quality, beach, pool.
• Construction.

“The Westin Aruba is in a great location and the staff though somewhat disorganized and slow was generally friendly and helpful. We were upgraded to a big, beautiful room at no extra charge after telling them we were celebrating a birthday and an anniversary. They also delivered complimentary champagne. The only thing I did not like was the construction going on around the hotel. It sort of mars the beautiful views. This is not their fault entirely as some, if not most, is not their own construction. For what we paid we got more than got our money's worth!”

Oct 5, 2007 by Marcy from Dartmouth, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• I really enjoyed the "heavenly bed" it was very comfortable and I loved the free Starbucks coffee in the room every day.
• I didn't like that there was no day time entertainment by the pool. It was a fun party type atmosphere.

“For the most part the hotel was great. The only downfall is that the main lobby was under construction so we had to use the lower lobby and it was very loud with the drilling. I also didn't like that there was no type of entertainment out by the pool. Usually they have day time activities.”

Sep 28, 2007 by Leron from Washington, DC
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Hotel employees were helpful and friendly and the hotel is conveniently located.
• Not enough activities to be considered a resort and the bathroom facelift were poorly performed and rooms have slip hazard at entrance.

“I enjoyed my stay at this hotel. The room was clean, beds very comfortable and the hotel staff was friendly and helpful. Hotel could improve by adding more activities and enhancing the quality and variety of food options available at hotel operated outdoor restaurant.”

Sep 10, 2007 by Vivian from Glenarden, MD
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location.
• Not handicapped accessible only 1 room.

“I called ahead to request a handicap accessible room and was told ok. When I attired they told me they only had 1 room and that wads taken. I was very angry and not sure what I would do to take a shower. Westin was non apologetic bad axed like they cold care less. Do plan to contact ado.”

Sep 9, 2007 by Marian from Bellmore, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[6]

• House keeping people were very nice.
• They add a 17% service charge plus tax and then would like a tip.

“Rooms are nice getting food here is very pricey breakfast between $17 and $22 a person cheap one tastes bad.”

Sep 6, 2007 by Abraham from Great Neck, NY
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[9]

• Good location for me.
• House keeping, maintenance.

“Three-light bulbs out, coffee maker broken, safe not working, missing towels, missing soap, graffiti on the door, not enough space for parking.”

Sep 1, 2007 by Bianca B. from Raleigh, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Amazing beach access.
• Rude/loud tourists, 17% surcharge for all food.

“Amazing! Beautiful beach right outside your door. Very friendly staff. Great location.”

1 of 1 people found this review helpful.

Aug 27, 2007 by Erin from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great rooms.
• Not much to do beyond sit at pool.

“Fabulous rooms and service, but not much to do like at other beach resorts.”

Aug 20, 2007 by Debbie from Nesconset, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was very clean and the people were friendly and very helpful. The atmosphere was very relaxing.
• Our room did not have cold water in the bathroom sink. The service in the buffet breakfast was poor as far as table service. The food selection was.

“We had a very nice and relaxing time. The accommodations were very nice and the pool area and the beach were beautiful. I was disappointed about how you would have to get up at six in the morning to reserve a hut on the beach. I would not do this. I am on vacation and don't want to do this.”

Aug 1, 2007 by Julien from Lake Charles, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• The beds are comfortable!
• Everything is so expensive! They charge for everything!

“I thoroughly enjoyed staying at this hotel! I have always preferred and chosen Westin when possible. Most hotels that are charging justifiably high rates will have amenities and comforts that are free of charge. Come on; when you're paying per night is it really necessary to charge $15 to use the internet in your own computer in your room? Ridiculous. Other than that the restaurants were great and well priced and of course, on the beaches of Aruba the location was perfect! Overall great experience, just wish there wasn't so much damage in the back pocket for things that should just be included.”

Jul 27, 2007 by Cynthia from Pittsburgh, PA
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[7]

• The heavenly beds were very comfortable and allowed us to catch up on some much needed rest.
• The shower I am not sure if it was to be a heavenly spray or if there was not enough water pressure.

“Really thought the rooms were great however, I am not sure if all rooms dealt with high humidity in their rooms. Would have liked it to have been environmentally friendly, but the bathroom towels would not dry. The carpet on the floor was damp and my hair held moisture.”

Jul 15, 2007 by Jen from Glendale, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable room and excellent location.
• Valet process was confusing due to tour pick ups and drop offs, kind of a mess.

“Great value. You get an elegant atmosphere for the money and it's in a nice location on the island. Highly recommend.”

Jun 30, 2007 by David from Carlsbad, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Located on a wonderful beach. Everyone who worked at the hotel was great.
• Nothing.

“The Westin Aruba is as high of a quality hotel as we would expect to see in the u.s. The employees were fantastic and very helpful to us when our luggage was 24 hours late. (Thanks American airlines.).”

Jun 1, 2007 by Akis from Monterey, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very close to the beach.
• Staff at concierge desk.

“Very close to the beach, clean rooms with good view, and close to public transportation.”

Jun 1, 2007 by Dawn from Berwick, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Cleanliness, flat panel TV, Excellent Pool area, fruit at pool.
• Crowded beach area, mini bar I would prefer a fridge.

“Check in was handled extremely fast, bellman brought lemonade, I had asked for a certain side of the hotel and I received my request. Bellman was exceptional explaining about the hotel services and the room. Pool was very large and excellent. Staff exceptionally friendly. Rooms are well maintained and very clean. Great location to other attractions. The beach area was very crowded in the day time, but this hotel is very large with a lot of rooms. We would return we had a great time.”

May 30, 2007 by Jose from Doral, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location and the pool were excellent.
• Casino is small.

“Good location, beautiful beach, the hotel exterior needs some paint.”

May 10, 2007 by Z from Gaithersburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, staff; clean, safe.
• Hotel restaurants expensive.

“Great stay. Will go back again. Was upgraded to a room with a view--we did go during low season though.”

Mar 26, 2007 by Jason from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff, very helpful and gorgeous!
• The macaw-bird that cooed/cackled from sun-up to sun-down. Most annoying.

“I missed my flight down due to storms, and arrived two days later than I had originally booked. You canceled my reservation even though I was in contact with the revenue manager at the Westin (I had informed her of my delay). Major hassle in keeping my reservation that wasn't my fault. Why did you cancel it? Why?”

Mar 20, 2007 by Leslie from Maywood, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• The bed.
• The air-conditioning.

“Overall a good place, definitely value for money, the lobby bar staff and front office staff could be friendlier.”

Mar 7, 2007 by Bernie from Centreville, VA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[6]

• It did not fall down.
• Mostly everything.

“Property was advertised as being renovated. Paint was peeling and falling from the bathroom ceiling. Exposed wires in the room.”

Sep 15, 2006 by Kim from Bronx, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• They have a excellent collection of birds and parrots which are a real attraction. Some of them even talk to you!
• Pool needs updating and could be a little cleaner. I was uncomfortable with the cleanliness of the Jacuzzi.

“The best location on Palm Beach, right on the beach, not too crowded, very convenient to all. On Palm Beach but close enough for a nice walk to Eagle Beach. Good service, staff and amenities, more relaxed atmosphere than the Marriott. Most rooms overlook the ocean. Breakfast buffet was a feast and quite reasonable. Management is changing from Wyndham to Westin.”

1 of 1 people found this review helpful.

Sep 10, 2006 by Scott from Kirkwood, MO
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• Pool, beach and restaurants were great. Also great location on the island.
• Room smelled musty and hotel management was unwilling to make things right.

“Overall facilities such as the pool, beach and restaurants were fantastic. The room however smelled musty and damp. We had read about people having this experience who were then moved to different rooms where this was remedied. Because of this, we expressed this concern to the hotel in advance and were written back by hotel staff that we would be placed in a room on a higher floor where this was not a problem. We were first placed in room 711 and immediately requested another room on a higher floor as it smelled very musty. We were moved up three floors (there are a total of 18 floors) to room 1031. This room also smelled musty. We spoke with the front desk manager who said no other rooms in our "class of service" were available. They placed an "ozone machine" in our room that did not help the problem. Otherwise the front desk staff was simply not willing to make the situation right and we ended up spending 6 nights in our musty room. I travel a great deal for work both domestically and internationally and in all my travels have never encountered a hotel that was not willing to make things right when they provided insufficient facilities. ”

1 of 1 people found this review helpful.