User Reviews for Sheraton Buganvilias Resort and Towers

Research User Reviews for Sheraton Buganvilias Resort and Towers (1-20 of 34)

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Jun 3, 2009 by from Eagle Pass,TX
Overall Rating: 9

“Nice hotel. Rocky beach, but pool compensated this deficit. Overall, good experience.”

Apr 16, 2009 by Darrin from Danville,CA
Overall Rating: 2

“Aggressive Timeshare sales, the hotel seems to be in lock down plastic and wicker room furniture. Nice views from the rooms.”

Jul 31, 2008 by Mercedes from Pittsburg, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[8]

• The public areas were family friendly and clean.
• Lack of communication amongst the staff.

“Overall disappointed with the Sheraton. They checked us into a room that had a leak in the roof (it rained each night) knowing before we checked in that there was an existing leak. Upon complaining about the room, it took several people and several phone calls to get a new room and never an official apology. Very disappointing. I will not be recommending this hotel to friends and family.”

May 22, 2008 by Shou from Flushing, NY
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[6]

• Left me alone.

“I was disappointed with this hotel; I poured myself a drink in a glass and the bubbles appeared from glass not being rinsed thoroughly. At one point my electricity just disappeared and while the maintenance person that eventually showed up and fixed it; reporting problem and waiting was inconvenient. Something every potential guest should know is that if you get the new beds that they have; they leave a notes saying that you should be careful not to stain the bed or you will be charged for it, so they suggest you not wear lotion while sitting on it, etc. Which is some what ridiculous because when youre traveling you dont want to have to do that? You wear sun block and after day of sightseeing sometimes all you want to do when you get back to hotel is plunk down on the bed. So basically the bed is like an eggshell you don't want to step on. It seemed like they were trying to move in the direction of the Westins heavenly bed, but it didn't come even remotely close to it.”

Apr 24, 2008 by Dot from Mountain View, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very convenient to Downtown. Bus stop across the street. Clean rooms.
• Rooms are bare.

“Sheraton Buganvilias is in a great location - very close to Downtown PV and the romantic zone. The bus stop is right in front of the hotel. Very good value for the money. Rooms are clean and comfortable but bare bones. Some rooms are above the bar and disco lounge so the music can get loud at night. There are only balconies on two floors. The hotel architecture and design of rooms is a little older. They are gradually remodeling the rooms. Only floor 21 had been remodeled at the time of this writing.”

Apr 23, 2008 by Steve from Santa Monica, CA
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[6]

• Good location, fairly nice pool.
• The hotel looked as though it could fall apart any minute. Facilities were nothing special. Beach was no good. Service was poor.

“I feel as though I selected a 4 star hotel and got a 2.5 star hotel.”

Apr 18, 2008 by Jackie from Chandler, AZ
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[6]

• None.
• Dirty rooms, dirty bed linens, dirty and stained couch.

“Was not impressed with this hotel at all. Was a nice resort feel property but very impersonal and staff was not very friendly. Dirty floors, couch in room was stained and dirty.”

Apr 15, 2008 by Robin from Woodburn, OR
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[7]

• The pool.
• The room decor and unclean rooms and bathroom.

“There is no way the room we received was a 4 star. The bathroom was dirty, mold around tub, dead bugs. The bedding was dirty, very plain white walls no deco, cheap furniture. Basically very ugly rooms for a Sheraton.”

Apr 8, 2008 by Kathy from Everett, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Somewhat close to "Old Town". Nice pools.
• Beds were small and uncomfortable.

“We stayed just one night as we were heading to an another resort the next day. Good location and very nice pool area. As we were just in a hotel room with two double beds, we would not have wanted to stay there for more then a day or two. I am sure that they had larger rooms/beds. Beautiful views.”

Apr 4, 2008 by Leticia from San Pedro, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[10]

• It is close to downtown.
• We upgraded to master suite but didnt reflect MS condition.

“We overall liked the hotel but when we got there we decided to upgrade to master suite. It was very, very disappointing. The quality of the furnishings weren't up to par with what we believed a master suite should be.”

Apr 3, 2008 by Dee from Brookfield, WY
Overall Rating: 0

• I thought the location was great. We were picked up for a City Tour right from the hotel.
• I thought the hotel was great.

“I (mom) was traveling with my 18 yr old son. I was not informed as to which lobby I should go to. At the second lobby, I was informed that there was only one bed. After going to the first lobby and then into the registration room, and approx. 45 min. later, I was given a room with two beds at an additional $50 per day cost. The room location was great. The Murphy bed plus on bedroom served our needs. The location of hotel was within walking distance of Downtown Puerto Vallarta. The hotel restaurant food and location was great. It was a pleasant stay. The checkout at Noon took 45 minutes. The cost from the airport was $20. We were given the name of the No Name Restaurant as a place to watch USA Basketball games for March Madness. Good place.”

Apr 1, 2008 by Pedro from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• I liked the pool, the kid's activities center and the gardens.
• The hotel didn't have a nice beach, no sand only rocks, the sea was very cold, nobody could swim in the ocean.

“Very clean, a lot of attention, great pools, always heated and clear. Nice family hotel.”

Mar 24, 2008 by Yvonne from Lompoc, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very good location, the hotel has very nice facilities.
• Food was very expensive and we got a room on the first floor and it was very noisy since it was near the lobby.

“The hotel has very nice facilities, the rooms are nice and comfortable; it has a very good location and the staff is friendly. The food is not so good and it is very expensive. The first floors are very noisy since they are very near the lobby.”

Jan 11, 2008 by Alejandro from Montebello, CA
Overall Rating: 2
Cleanliness:[6] • Staff:[1] • Location:[8]

• Sales clerk. That's it. Seriously!
• Sub-standard service; check-in process a misery; Asked to speak to management; no one responded!

“Service-oriented, non-existent. Pool close at 2200, but 'towel service' ends at 2030! (?) Food quality and presentation was not reflective of a 'resort' environment and expectation. Most of the waiters and waitress made up for the deficiency. Check-in process, a nightmare!”

Dec 19, 2007 by Richard from Oklahoma City, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly atmosphere. Spotlessly clean. Nice amenities.
• Liked it all.

“Friendly & efficient check in. Comfortable & clean room. Loved the pool, spa & waterfall. Enjoyed the Sunday brunch. No downside as far as we could tell.”

Nov 20, 2007 by Cathy from Ripon, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location, clean, very quiet, great facilities, and very safe.
• Staff member recommended a local restaurant that was terrible, unclean! And bad location.

“Hotel was close to a local grocery store (Mega) one block, local coffee shops nearby. I used the gym facilities and it was decent, updated equipment. Local gyms were in walking distance. Hectors Restaurant was one block up. Hotel pool facilities are private, clean.”

Apr 28, 2007 by Lois from Sparks, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• The pools.
• Location.

“Beaches were poor and it was a ways into town but the pools and grounds were nice.”

Apr 12, 2007 by Tom from White Pigeon, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location was a real plus. The pools were very nice and overall the whole place very clean.
• The time share sales people right in the lobby bug you non stop. Need better pool side glasses as the ones they use fall over or crush by just holding.

“This hotel serves up a great place to unwind. The location is great for travel north or south. Lunch menu food very good. Night time buffet are not very good. Food needs to be upgraded to meet the star rating that Sheraton has. Overall, had wonderful time an enjoyed the Sheraton.”

Apr 11, 2007 by I4abuy from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff were very helpful.
• At check-in they changed my room three times. One room they sent me too was too loud.

“Very nice staff. Good food and drinks. Very good room. Everything seems a bit expensive, though, for Puerto Vallarta.”

Apr 2, 2007 by Tamra from Brush Prairie, WA
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[4]

• Mexico is beautiful.
• The room.

“This is the worst 4-star I have ever visited. I believe there are different star levels on the property. They did not have our reservation then once they saw the rate we paid, we were placed in the lower start wing. Very disappointing.”

Mar 17, 2007 by Jose from Tempe, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Beautiful facilities and very friendly/helpful staff. Great location.
• We liked everything.

“My wife and I had a great me. The facilities exceeded our expectations. The staff is very friendly and helpful. They are always available to answer any questions. Wireless internet is available. The hotel is clean, with beautiful views. Downtown is very close, lots of fun and good food.”

Mar 1, 2007 by Jeff from Condord, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Service was excellent.
• Hard sell tactics for time share units.

“Great place, short walk to downtown. Nice pool/beach area. Steer away from the time share desk, very pushy salespeople.”

Feb 23, 2007 by Susan from Brookline, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The way the hotel was laid out was extremely comfortable and convenient for a guest.
• I felt the restaurants were too expensive.

“The location of the hotel is excellent; the help is very friendly and helpful. The hotel is immaculate and maintained beautifully. We're going back next year; I think that is the best review you can give.”

Dec 29, 2006 by Animesh from Westerville, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Walking distance to downtown, great view.
• Charge for internet, no coffee machines, many staff not fluent in English.

“Overall a good experience. Nice 4-star hotel with great views, good restaurants, close to downtown. Language major problem due to poorly trained staff. But pricey though. Many better choices and value for money available in the hotels in the romantic zone of p.vallarta. Stay there.”

Jul 14, 2006 by Genoveva from Chicago, IL
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[10]

• It was next to down town PVR.
• $ 20 for beer that was out of mini bar overnight, told by staff beer was bad and had to pay it!

“Will not be back to this hotel!”

0 of 1 people found this review helpful.

Jun 29, 2006 by Patricia from Rio Rancho, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Pool area clean
• Food overpriced, actual beach too rocky.

“I would stay at the hotel again I think if the prices on the food were reasonable we would have eaten their more often. The surrounding beach area is not very nice.”

May 23, 2006 by Matt from Rockwall, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Can't beat the location. Ideal for first time travelers to PV since within walking distance to Downtown. Overall...excellent experience!
• The front desk people were not very friendly and next to the reception desk was a sales desk for condos.

“Great location within walking distance of downtown and wonderful restaurants. Waste of wonderful restaurants if you plan to stay and eat at your hotel/resort. No charge for parking rental car. Great vacation.”

Apr 23, 2006 by Holly from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very attentive hotel staff, all rooms have nice views.
• The beaches at and near this hotel are not very nice---typically rocky west coast beach. But there are nice beaches near Puerto Vallarta.

“If you are looking for a family friendly resort, this is the place. There are many structured activities and options. Retrospectively, I might have rather stayed right near the Melecon (downtown) or perhaps in one of the smaller towns outside PV (and rented a car). Caveats--the poolside bar closes early--around 7pm I think (which was disappointing). Don't eat at the hotel's restaurant unless you like to wait. Both times we ate there we left annoyed, waiting over an hour for any portion of our meal.”

Feb 14, 2006 by Dave from St. Paul, MN
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Great location.
• Pool, food and drink costs, beach, rooms, amenities.

“This hotel is definitely not a 4 star property, there is an attached vacation club. Our room was mediocre at best, the balcony and the furniture was full of bird droppings, the air conditioning was less than adequate. Their pool area is nice and clean, but they heat the pool, when you are baking in the 85 degree temps, you don't want to jump in a warm bath, and we couldn't cool off. The beach area was rocky and difficult to go in the ocean. They offer an exercise room, but it is connected to the timeshare part and they charge you to use it, it was full every time I went over there. The breakfast buffet was beyond ridiculously expensive, 24 bucks US, for rice, beans, pastries, fresh fruit, some meat, nothing special, it would have been priced 12-14 bucks in the states at any nice hotel. Every time I went to get Ice the machine was empty or broken. The location is convenient for going downtown. There is a Mega market within walking distance or a cab. I would not recommend this hotel, it was expensive and not worth the money. We did love Puerto Vallarta, great arts district, great restaurants, the Malecon was always interesting.”

Dec 14, 2005 by Tracy from St. Michael, MN
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• The proximity to the downtown area, nice pool too.
• Rooms are adequate, not fancy. A little dated.

“Very good location, especially if you enjoy walking into town. It was about a 10 minute or less walking distance to many restaurants. The fine dining at this hotel was exceptional. Our party, 5 people, ate there twice because it was so great. Good steak, lobster special, and nice atmosphere, close to the ocean.”

1 of 1 people found this review helpful.

Dec 7, 2005 by Claudia
Overall Rating: 9

• Convenient and friendly.

“Time-share suites are nice for families because 6 people fit perfectly. Also, these provide you with all the needs that one could need. Besides, Kids love the place. My family is thinking about staying at this hotel early April next year.”

Nov 21, 2005 by Anna from Kenosha, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice pool area, all rooms have an ocean view. Convenient to downtown.
• Rooms were pretty basic, nothing fancy.

“The Sheraton has 2 nice pools, both have shallow areas for children and both have bars. The location was a short taxi (35p) or bus ride to downtown. The staff was friendly. The rooms were clean but pretty basic. Watch out for the time share people in the lobby.”

Aug 8, 2005 by Sandra from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The privacy
• The beach was ugly

“The building, the personnel, food, prices was wonderful, but the beach is really bad.”

Jul 26, 2005 by Liz from San Diego, CA
Overall Rating: 3
Cleanliness:[9] • Staff:[6] • Location:[5]

• Convenient to downtown PV, nice grounds
• Pool filled with shrieking children, underpowered A/C

“This hotel is rated as a resort, as a 4 star on other sites. Didn't think it really lived up to those ratings. Grounds of hotel itself are lovely, and very clean. Pools are beautiful, but filled with screaming children, even at the swim-up bars, and very loud poolside music! No quiet area for adults. Beach was rocky, although roped off area means less hassles from evndors unless you're actually interested in shopping, which is good. Room was a disappointment--this was a 2.5 star room on 4 star grounds and lobby. A/C was woefully underpowered and furniture was showing its age, needs updating.Convenient location within walking distance of downtown PV.”