User Reviews for Westin Palace Hotel

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Oct 13, 2009 by Juan Andrade from Mission,TX
Overall Rating: 9

• Very well located, friendly staff, and very good installations.

“Probably the best hotel in the area.”

Jul 25, 2009 by JAMIE from New York,NY
Overall Rating: 10

• One of the best hotels I have ever stayed in my entire life
• no pool

“This is a phenomenal place.....highly recommend a stay here!”

Jun 16, 2008 by Sol V. from Aguas Buenas, PR
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was the best hotel in Madrid!
• A better TV screen!

“A great hotel in a city that does not have the best ones! The bed was excellent, staff friendly and the location was fantastic. I highly recommend this hotel.”

Mar 29, 2008 by Mary from Dedham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• The architecture of this hotel is magnificent.
• The simplest of questions asked to the concierge was met with shrugged shoulder (except for Alejandro).

“The hotel did not disappoint us. Only wish the concierge service reflected 5-star hotel expectations.”

Mar 26, 2008 by Charlie from Huntsville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Outstanding service by the staff.
• Great for a couple but pricy for families because of extra people charges.

“The Westin Palace is a great hotel in Madrid and is located within easy walking distance of the Prado, Reina Sofia, and Thyssen museums. There were no surprises or unexpected charges and the staff was extremely helpful. If you leave your room for an hour, it is cleaned and picked up. The hotel restaurant is elegant but very pricey so it is best to try for a package that includes breakfast and/or a dinner. My wife accidentally sprained her ankle while in Madrid and the staff at the Palace showed genuine concern and even loaned us a crutch for several days after our reservation. I highly recommend the Westin Palace.”

Jan 2, 2008 by Brian from Douglasville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Parking was very expensive.

“Great staff. Great location. Rooms and baths were very comfortable and stylish.”

Dec 28, 2007 by Diane
Overall Rating: 10

• The quality of the room.
• Room service was overpriced.

“The Westin Palace is a fantastic hotel. Wonderfully situated near the big three museums, the rooms are nicely appointed and the staff friendly.”

Dec 21, 2007 by Bill from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Public spaces are beautiful; bed was very comfortable, location great.
• Needed to ask for towels, faucet leaked, ac not up to par.

“Palace has a great reputation, this is my third visit in as many years and while at time a little rough around the edges for a 5 star, the price makes this an excellent value.”

Nov 29, 2007 by Mjd from Miami, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[5]

• The bathroom is great. The concierge was very helpful and recommended a great restaurant.
• You could stay in another hotel for the same price and be treated better.

“From the street you see "the palace' which sounds fantastic and the hotel the lobby is very welcoming. The staff made an error and placed us in an already occupied room so we had to walk back down to the lobby and be reassigned. They were not very friendly and acted as though it was our fault. The 1st floor rooms are not 5-star qualities. I would not recommend staying here as there are many other nice hotels in the vicinity.”

Sep 23, 2007 by Julia A. from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff very informative and friendly.
• My room was to the back, no much sun light.

“The room did not have a pot for boiling water.”

Sep 9, 2007 by Yvette from Kildeer, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely gorgeous hotel. Close to museum and major attractions.
• Expensive to dine here.

“This hotel is definitely 5 stars. Staff was friendly and helpful--and spoke English. Great location within walking distance of some major attractions. I would stay here again in a heartbeat.”

Aug 27, 2007 by Alessandro from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great and the hotel was very nice.

“The location is great, the hotel offers an excellent service, the room was comfortable and the staff was very helpful. Overall I had a nice experience.”

Jun 14, 2007 by Karin from E Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very convenient location and filed with lots of character.
• Cost us 11euro for an English breakfast tea! No tea making facilities in our room.

“Great location and filled with character. The rooms were spacious and not noisy in spite of the location of the hotel. The staff was friendly and helpful. The amenities of the beautician were a little disappointing for the establishment. Overall a great stay and would highly recommend the Westin.”

Apr 19, 2007 by Dan from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quality of the room, bed, pillows, and linens.
• The charge an outrageous amount for internet use and fro local calls.

“This hotel is elegant, very comfortable and in a great location for enjoying Madrid.”

Feb 6, 2007 by Julie from Eagan, MN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful linens, excellent bath facilities.
• Construction.

“The hotel was lovely and the room easily met our expectations. However, the hotel was undergoing construction -- which we did not know about prior to our booking and which would certainly have influenced our decision to book. The construction was taking place on much of the 5th floor, which was right under us. Sunday was fine, but Monday morning at 8 am they started hammering and pounding and drilling and this went on all day until after 6 pm. So much for having any "romance" in our room during the afternoon hours. We booked this hotel for our anniversary and were looking forward to peace and beautiful surroundings -- and the peace part we certainly did not get during the day. Might want to consider not including this hotel at this level when the expectations of people booking "5 star" rooms most likely do not include hammer-drilling for 10+ hours per day.”

1 of 2 people found this review helpful.

Jan 29, 2007 by Sue from Spfld, IL
Overall Rating: 6
Cleanliness:[10] • Staff:[3] • Location:[10]

• The bed.
• This was a no smoking hotel, but the person next to us smoked like a fiend and I am allergic, but when I complained to the desk, they would not change.

“We were awakened by the housekeepers all eight mornings. The smoke in the nonsmoking hotel aggravated my allergies, but they refused to move us. The carpeting was filthy.”

0 of 1 people found this review helpful.

Sep 25, 2006 by Philippe from Monterey, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[5]

• Good Service, friendly concierge.
• Rooms need to be updated older hotel.

“For the price I paid to stay at this hotel, I expected a lot more. I question whether this is truly a five star hotel. The Heavenly Bed Westin promotes so heavily is not very comfortable. I was disappointed.”

Aug 22, 2006 by Anna from Orem, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were incredibly friendly, the hotel was GORGEOUS and luxurious and everything you could want!
• We wanted a non-smoking room and had to sleep in two twin beds opposed to a whole bed, which we could have had in a smoking room.

“Absolutely amazing hotel! Gorgeous! The rooms are as impressive as the lobby! The staff is very friendly and accommodating The location is great, just a 15 minute walk from Plaza del Sol and 5 minute walk to El Prado. We spent our anniversary at this hotel and our expectations were exceeded and the experience was all we could have hoped for!”

Aug 20, 2006 by Ron from Winnipeg, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious and beautiful.
• High fees for services like the phone and laundry.

“This is an amazing hotel. We were offered an upgrade to the preferred floor (6th)for an extra 19 Euro. We took that offer and were absolutely thrilled with the room. The view was spectacular and the linens and bath were outstanding. We even had the Rolling Stones (or at least one of them) staying two doors down from us. Great hotel with relatively friendly service.”

Jun 2, 2006 by Nancy from Fallbrook, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The old world elegance and the location.
• Check in was interminably long. food too expensive.

“Loved this hotel. everything else in Madrid seemed to be modern. but the palace is the old style elegant type of hotel. it's beautiful with crystal chandeliers, beautiful woodwork. the rooms were beautifully decorated and furnished. bathrooms were also elegant. the buffet luncheon was ridiculously expensive and not all that good. otherwise had a wonderful stay at the palace.”

May 2, 2006 by Richie from Starkville, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was wonderful.
• There was nothing about this hotel that I did not like.

“The hotel is a gem. Beautiful old world charm with all the amenities of today. Great location. Within easy walking distance to most major sights. The rooms are beautifully appointed. Sound proof rooms, so you can sleep as late as you would like.”

1 of 1 people found this review helpful.

Jan 17, 2006 by Ruth from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is in the best possible location. It is right across the street from the top two museums and centrally located to see all the sites.
• I liked everything about this hotel.

“The West in is a great hotel It is in the best possible location. The lobby is beautiful as is the room. The linens on the beds were gorgeous and the bathrooms were luxurious. The staff was friendly and helpful. I would recommend this hotel highly and would definitely go back in the future.”

2 of 2 people found this review helpful.

Jan 11, 2006 by Michael from Los Angeles, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[10]

• The lobby.
• The beds.

“The rooms are hit and miss, some are remodeled, some are depressing. The beds are super soft, like sitting in a recliner instead of lying flat. The staff is hit and miss as well, some are nice and some are snotty. ”

6 of 6 people found this review helpful.

Jan 5, 2006 by Shunsaku from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bathroom was very clean.
• Although this hotel is famous for its ceiling, only those who have dinner can see it.

“This was a short trip for Madrid during the year end and the new year holidays. The hotel was conveniently located to everything, and it is just in front of the Prado museum, in addition to Messenger Huerta Adel sol, where the new year count down party is held, is in 10 minutes walk. So we didn't need to worry about the shortage of public transportation after the party.”

2 of 2 people found this review helpful.

Dec 14, 2005 by Alvaro from Huixquilucan, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, nice classical decoration, luxurious and elegant, romantic an classy.
• A little pompous. Food an services are very expensive.

“In the middle of the cultural center of Madrid, a few minutes walk from the main museums and the most interesting sites of the city, an 18th century building with a modern installation. Elegant and romantic with a sophisticated environment. The perfect place if you can afford it.”

1 of 1 people found this review helpful.

Nov 13, 2005 by Sana
Overall Rating: 5

• Rooms provided.

“Family Starwood guests use to better accommodations. Disappointing experience.”

Nov 3, 2005 by Keith from Dublin, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very plush, very luxurious, very nice.
• Hotel bar is unbelievably expensive.

“One of the most luxurious hotels in Madrid. Beautiful old world luxury in a great location. Just be careful ordering anything in the bar/ lobby, its incredibly expensive. 1 vodka shot cost Euro 16. A bottle of vodka costs Euro 11 in the local supermarket.”

3 of 3 people found this review helpful.

Oct 12, 2005 by Laura from Birmingham, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous hotel in a very central location; very luxurious.
• No dislikes.

“Everything about the hotel was top rate. There was a wonderful gym, and a nearby park great for an afternoon run. There were several great museums within a block or two of the hotel, lots of great restaurants and squares, and plenty of great shopping.”

2 of 2 people found this review helpful.

Sep 14, 2005 by Barbara from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Old world elegance with every modern convenience, a real charmer!
• The in room bar was a bit too expensive.

“From the moment we pulled up in front of the hotel, every person we came in contact with was wonderful. The lobby was lovely, the rooms although small by American standards, were beautifully appointed and were cozy and comfortable. We would stay there again anytime we return to Madrid.”

1 of 1 people found this review helpful.

Jul 6, 2005 by Jesus from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location

“This is a beautiful hotel, very well located...”

Jun 4, 2005 by Bilha from Madison, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The hotel is beautiful. Quite majestic. The location is absolutely the best in Madrid .
• The room was quite small for a 5 star hotel and everything in it was very expensive. (breakfast is 25 Euro)

“A palacial hotel in a perfect location walking distance to museums, palace, shopping etc.”

Jun 2, 2005 by J from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Concierge team was fabulous-great dinner reccomendations, etc.
• Cost of internet access - 17 Euros for in-room access...

“Great hotel, great location (near Prado museum and others). Definitely a five-star property. Would definitely stay there again.”

May 19, 2005 by Maya from Tel Aviv Israel, IL
Overall Rating: 2
Cleanliness:[8] • Staff:[4] • Location:[7]

• This is not a 5* hotel.

“Good Location. They tried to give us a lousy room - At the end we "manage" to get a decent room - though a small room, and without a bath.This is not a 5* hotel...”

1 of 1 people found this review helpful.

Apr 25, 2005 by Madeline from Napa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• This hotel is a Madrid monument. A 5 star Westin in an historic building.
• The hotel is very large and less personal than a standard European hotel.

“The Westin Palace is a must stay in Madrid. The rooms are large, quiet, and the beds are comfortable. The location is perfect for the Prado and Theissen. Coffee under the cupola will make a memory you'll keep forever.”

Apr 25, 2005 by Justin from London Uk, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very comfy beds
• Check in agent soul have been more friendly

“Great beds, handy location for the three major Madrid museums, and a grand hotel to impress any guests you bring over. State of the art gym facilities, but no pool.”

Mar 1, 2005 by De from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great old hotel, great location, very friendly staff, what else can you say?
• can't think of anything

“Grand old hotel in great location, great service. Go for it, you won't regret it.”

Feb 2, 2005 by Nilou from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, comfortable and opulent.
• Got one of the smaller rooms without view.

“Excellent hotel. The price we paid was well below market price. ”

Dec 2, 2004 by Tony C. from Dallas
Overall Rating: 6

“The hotel facilities were great but the attitude of the staff was horrendous. The were very indifferent, borderline rude by their attitude to my wife and me. We also stayed at the Park Hyatt Villa Magna while on this trip and their staff was much more pleasant and cordial than the staff at the Westin.”

Nov 30, 2004 by John F. from Pullman
Overall Rating: 10

“Top choice in Madrid! Could not be better located especially if you are interested in museums. Service is good but most of the staff is excessively obsessed with tips.”