User Reviews for Sheraton Maria Isabel Hotel and Towers

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Nov 23, 2009 by Micheal from Saint-Basile-Le-Grand,Canada
Overall Rating: 8

• The staff is very friendly and the hotel is nicely located in la Reform sector.
• Internet connection in the room is expensive. Restaurant for breakfast is good but also expensive,

“For the price paid on Priceline, this hotel is much more than I would have expected. The staff is very friendly. The hotel is clean. There are nice bars and restaurants in the hotel lobby.”

Jan 19, 2009 by George from Atlanta,GA
Overall Rating: 8

• Location is superb.
• Hotel has its share of non-renovated rooms.

“Hotel's principal draw is its location which is close to everything short of Santa Fe area of the DF. Hotel is beginning to show some age and many rooms need an urgent makeover. Hotels are a little dark and dingy for my taste. Some rooms pick up room noise from street, even higher level rooms”

Aug 8, 2008 by Patrick from Bellingham, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• So many people from so many different countries.
• It wasn't that close to anything of note.

“Great hotel, right next to the American Embassy. Price was worth it.”

May 1, 2008 by Alfonso from Chula Vista, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel staff is very attentive and makes your stay very comfortable.
• New furniture in the rooms and plasma TV's.

“The hotel is in a very safe and convenient location in the city. The hotel staff is there for the guest's needs at all times. In the middle of the night, the bellman went to the store and bought me some medication I needed.”

Apr 11, 2008 by George from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location continues to be superb.
• Traffic outside of the hotel is awful most of the time. It takes a lot of time to get to lobby.

“The Maria Isabel Sheraton is so, so close to many of the destinations sought by business traveler. The hotel is comfortable and accommodations are very, very good. The staff makes up for whatever shortcomings the hotel might have. I Experienced two power outages during my one night stay, but fortunately did not last too long.”

Mar 10, 2008 by Andrea from Fort Pierce, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were large, clean with comfortable king size bed and nice amenities.
• The hotel taxi charged extra for picking us up from a restaurant w/o telling us in advance.

“An attractive upscale hotel conveniently located near the Zona Rosa and the subway. The staff is very helpful, the deli in the hotel was convenient and the food was very good.”

Feb 16, 2008 by Roslyn from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Lobby and facilities like pool very nice, though I did not have time to see or use the pool. Buffet breakfast very nice.
• The room was nice, clean and reasonably decorated though felt somewhat cramped for a luxury hotel. Nonetheless, it met the standards for the price.

“All staff friendly and helpful. Management extended them to be gracious. Breakfast buffet was lovely and the hotel offered facilities such as a pool that I did not have a chance to see or use. My only negative was feeling the room could have been a little larger.”

Jan 26, 2008 by Bron from Gainesville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free internet at lobby bar for the price of a drink with good jazz and local music.
• Fitness center costs extra.

“Best hotel for visit to the fabulous Anthropology Museum in Mexico City. Concierge can call less expensive taxi cabs than the luxury ones awaiting you out the front door (save 1/3 each trip).”

Jan 2, 2008 by Fadzli from Sunnyvale, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location. Safe area.
• Small bathroom. Poor venting in bathroom.

“Overall a good experience.”

Dec 11, 2007 by Angelique. from Chicago, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• The location.
• The customer service.

“The rooms were shabby, the carpet was extremely worn and the hotel staff was dreadful. We had to switch rooms three times and our third room was only mediocre.”

Nov 26, 2007 by Sylvia from Elk Grove, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Room was awkward. Only had a room with two double beds available or one queen size bed.

“The older part of the hotel is not as nice as the newer part of the hotel. You might not get a view in the newer part, but the rooms are more comfortable.”

Nov 13, 2007 by Edwin from Orlando, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location was great.
• The services for internet and the restaurant so expensive for the services.

“The hotel is ok.”

Nov 13, 2007 by Randy from Goodyear, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• Location.
• This hotel was over rated. Dirty and run down.

“I checked in, looked at 3 rooms in this run down, old hotel. I checked out within 30 minutes and went to Nikko and paid full price rather than stay here. The rooms smelled like dirty feet and mold. Paint was peeling from the walls in one room they showed me. It's not even a 3 star hotel!”

Oct 25, 2007 by Cody from Katy, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff.
• Internet access not included with price, poor pool, poor TV.

“Internet access costs. Should be free with this level of hotel.”

Oct 9, 2007 by J from Warrenville, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• Location.
• Room size and cleanliness.

“Asked for non-smoking room, but got a smoking room. When asked staff, they insisted I already had a non-smoking room. Except that the room had 3 ash trays and matches. Also you could smell it in the room.”

Sep 4, 2007 by Robert from Brooklyn, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The design of the rooms and public spaces was very attractive.
• The room was not very large.

“Some of the services in the hotel were overpriced by any standard. The internet was US $17 per day (US $9 for 3 hours) and I was charged about US $107 for a 14 page fax. When I told the front desk that I believed that the fax took about 10 minutes, rather than 15 (fax charges were calculated by minute, rather than by page) and that I had waited while the fax was sent, it refused to adjust the price.”

Sep 4, 2007 by Sergio from Green Cove Springs, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient, clean, secure, good rate and good location.
• Their taxi service is too expensive.

“Nice facilities, a lot of services available and good location.”

Jul 16, 2007 by Jorge from Houston, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• It's old and outdated.

“It is not the great hotel. It once was but the location is impossible to beat.”

Jul 11, 2007 by Julio B. from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• location
• not so good quality room as compared to other equivalent rooms

“Good location, good overall hotel appearance. Room quality could have been better. Old furniture, dirty walls, scratch doors, overall room looked rundown. Not what you expect from a 4 start hotel (even at a discounted price)”

Jul 10, 2007 by Mary from Lake Worth, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Good location and nice hotel.
• The staff no too friendly.

“I liked the hotel, nice location, but I think needs some changes in the furniture located in each floor (when you get off from the elevator), it looks old.”

Jun 25, 2007 by Mark from Belmont, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent Japanese restaurant on the same block.
• Noise from us embassy next door.

“Walking distance from chapleted park and the museum. Short taxi ride to the old historic district. Next door to us embassy and thought the location was safe.”

Jun 16, 2007 by Marc from North Bellmore, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location is good.
• You are nickel & dimmed to death.

“Every service or feature requires that you pay.”

May 30, 2007 by Luis from El Paso, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice hotel overall, great location, worth every penny!
• A bit old but still nice. One night it was noisy, you can hear your neighbors very well

“A very family friendly hotel, what you'd expect from a Sheraton, great location near Chapultepec park and close to downtown attractions rooms are good size with comfortable beds, service was great very friendly staff, that's always ready to help you. I would recommend this hotel, it's in a safe location, room is excellent.”

May 14, 2007 by Gary from Pomona, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location was good and helpful staff.

“Very comfortable room with services.”

Mar 27, 2007 by Ann from Whitinsville, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and helpful concierge desk, along with a complementary shoe shine.
• Very small pool area.

“The Sheraton Hotel on Reforma in Mexico City is in an excellent location. The staff was very helpful. The room was fine. I certainly would return to this hotel on my next visit to Mexico City.”

Mar 26, 2007 by Andrew from Bowerston, OH
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[7]

• Shoe shine in lobby, restaurant food.
• Big service fees for everything (internet, outside line, water).

“Bed was very comfortable but room was not 4-star quality, especially the bathroom. I've stayed in many 3-star rated hotels with much nicer rooms and bathrooms. Service fees were unreasonably high and discourages use of phone and internet. Bottled water was not included in room and was very expensive.”

Mar 22, 2007 by Linda from Coral Springs, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent.
• The rooms were very small.

“The hotel was very clean and had a great location. The staff was very friendly and helpful. The food at the deli restaurant was marginal and the rooms were very small.”

Mar 6, 2007 by Larry &. from Lanham, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully decorated lobby: paintings etc.; kept very clean; beautifully furnished. Most comfortable king-size bed ever!
• A/c unit's airflow direction not good; local calls & pot of coffee not complimentary. Hotel restaurants were expensive.

“We really enjoyed our stay at the Sheraton Maria Isabel. They have a very gracious staff: at our request, they extended our check-out time by an additional hour so that we could rest up for our return trip. The hotel is in a convenient location, walking distance to lovely chapleted park, the zone Rosa entertainment district, etc. Rooms are very comfortable, although not huge. They are attractively furnished.”

Feb 3, 2007 by Victor from West New York, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Staff was very helpful and pleasant.
• Floor carpets in the hall of the floor I stayed in were extremely dirty. Told management about it.

“Hotel very well located. Very helpful and pleasant staff. Very convenient for business travel and has all necessary amenities. The room I stayed in has seen better days and public hallway in floor I stayed could use some maintenance (mainly cleaning of floor carpets which were soiled and not even vacuumed). Good price to quality ratio (for the price I paid), but not worth the rates quoted by the hotel on the phone.”

Oct 16, 2006 by Javier from Aurora, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very efficient.
• Parking.

“Good location, great staff, clean room, comfortable bed. Poor room service menu.”

Jun 19, 2006 by T from San Mateo, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location and friendly, helpful concierge.
• Noise in the hotel room at 6:00 AM from people waiting in line at the US Embassy.

“Excellent location and great value!”

Apr 9, 2006 by John from Laredo, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great Location and loved the Star bucks Cafe.
• No free internet. $15 for one day, pretty steep.

“Great location in the very center of Downtown Mexico City. Good restaurants and lobby bar with a Starbucks just out of the lobby. Clean rooms with nice furniture and amenities. ”

Feb 25, 2006 by Alex from Gilbert, AZ
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[8]

• Food and restaurants.
• I did not like being assaulted. Hotel would not do anything!

“Unacceptable treatment of guests!”

Feb 9, 2006 by Paul from Naples, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View from tower, music in lounge, very classy.
• Safe was not bolted down in room 1625.

“Except for the safe issue which can be easily corrected the hotel is magnificent with about the best location in the city. On arrival, they offered to pay a little extra to upgrade to the concierge floors and ask for a room with a view of the "angel" monument.”

Jan 14, 2006 by Juan from Winston Salem, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding service.
• No Internet access from rooms.

“Great location and facilities with outstanding service.”

Oct 15, 2005 by Leo from Grand Terrace, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff were understanding and allowed us to check in early.
• No problems at all everything was great staff, room & food.

“The hotel is centrally located and in a safe area. Everything that you need is within range. Shops, restaurants, clubs, pharmacies and banks. Had an awesome time. I would definitely return and recommend this hotel.”

Sep 18, 2005 by Tom from Washington, DC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The concierge staff was very helpful, esp. Pablo and Oscar.
• The gym and the pool closed too early.

“The Sheraton is very well located in an elegant neighborhood and offers excellent access to all of the wonderful experiences that Mexico City has to offer. The room was spacious and the room, lobby, and other facilities were always kept spotlessly clean. The restaurants and cafes in the hotel also were very good.”

1 of 1 people found this review helpful.

Aug 30, 2005 by Ernest from Lancaster, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• the president of mexico had a conference @ our hotel.
• everything was super expensive!!!!!

“stay here but do not eat here . the buffet was 21 dollars. no matter what the staff says do not go to cafe pavillion. go next doors to sanborns. be prepared to pay 10 dollars to use the gym.five dollars for coffee!!!!everything was nice except the prices.great neighborhood!i went to go get my boots shined but the guy was not there so they sent to our room coffee and a mexican bread for free.staying there was a great experience.”

Aug 28, 2005 by Paul from Duncanville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Full service hotel in a great location. Comfortable bed.
• Unable to accomodate our preferences (bedding and smoking).

“Great location for us. Service was good. The room was comfortable although we did not get the non-smoking king room that we would have liked.Overall, a very pleasant stay.”

Aug 25, 2005 by Paul from Duncanville, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent location for our stay. Full service hotel.
• Did not get our bedding or smoking preferences. Long distance rates were outrageous.

“Overall very good hotel and excellent location.Room was not ready when we arrived. Were given drink voucher and told to wait in the lobby bar.Room was on the back side of the hotel with view of the tennis courts.Great meal in the restaurant of the hotel.”

Jul 18, 2005 by Andres from Greenwhich, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Sheraton Maria Isabel is a great hotel, I would be delighted to come back
• it is a good hotel, nothing bad to say

“Great hotel, not the newest but truly a prime business hotel.”

0 of 2 people found this review helpful.

Jun 9, 2005 by Philippe from Quebec
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[10]

• Pool on the last floor
• People don't really care about you

“Would need a serious refresh but still a charming place. Excellent for business... but not that much for the simple tourist. People at the reception don't really seem to know what they are doing. I recommend the Centro Historico Sheraton instead... much better, newer and friendly.. and don't charge parking.”

2 of 2 people found this review helpful.

Jun 2, 2005 by Wayne from San Francisco, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• central location
• uninspired, small rooms

“Rooms are on the small side, especially in the older building. Concierge wasn't as helpful as could have been. Swimming pool is tiny; workout room costs 10$ a visit. Typical boring business hotel; not much really separates this from a 3 star.”

1 of 1 people found this review helpful.

Apr 24, 2005 by Frank from Los Angeles, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[6]

• Service was very good
• Rooms seem a little old. Location is not the best.

“This hotel is near the Zone Rosa, which is kind of a tourist ghetto, with nothing of any interest or value. The service in the hotel is great, but the rooms seem a little run down. If I go to Mexico City again, I'll stay in Polanco instead.”

1 of 1 people found this review helpful.

Apr 23, 2005 by Jorge from Austin, TX
Overall Rating: 2
Cleanliness:[5] • Staff:[8] • Location:[9]

• Very comfortable bed.
• Not very clean.

“The location is great. Unfortunately the hotel looks and field old. The cleanliness of the rooms (particularly the rugs) left a lot to be desired.”

Apr 19, 2005 by Charles from Waverly, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was exceptional. Prompt responses. Friendly.
• Mini-bar --outrageous prices --carry your own snacks and liquour

“Great location. Felt very safe about walking across Paseo de La Reforma to Zona Rosa for dining and shopping. Hotel housed a travel agency which arranged good trips around and outside the city. Elevator service was excellent-virtually no waiting. The hotel was a popular choice for many conventions. Drinkable water in the hotel and hotel room. Low ceiling in lobby detracted from overall ambiance, but still very impressive. Free shoeshine in lobby. ATM within building. Next door to the American Embassy. Adjoined Sanborn's-- a restuarant and department store. We were able to walk to Chapultapec Park. Two Subways and McDonalds within minutes. Fun restaurants in Zona Rosa- Don't expect much company for lunch if you eat before 3 p.m. Breakfast did NOT come with room, and the buffet cost $20.00 US Dollars, per person, so we didn't try that. Hotel personnel were immaculately dressed. No ice vending machines, but very prompt delivery of ice- no charge, but we did tip 10 pesos a bucket (about 90 cents US. Conceirge provided change from large pesos bills to coins. Beds were very comfortable. A/C was effective and quiet. We liked this hotel.”

Mar 3, 2005 by V from Lake In The Hills, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and service from top to bottom.
• Pool , but it was expected in Downtown area.

“0”

Feb 11, 2005 by Patrick from Oceanside, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Wonderful friendly staff combined with all needed amenities
• Absolutly nothing!

“With it's great service and friendly staff this hotel is truly a home away from home. A great location convienient to everything that Mexico City has to offer makes this hotel an unbeatable bargain. We felt pampered, secure, safe, and comfortable every minute of our stay. ”

Sep 7, 2004 by Jeffrey M. from Mt. Pleasant
Overall Rating: 7

“The hotel had a sour smell to it and I've stayed at cleaner Hampton Inns for the same price or less.”