User Reviews for Las Casitas Village

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May 9, 2007 by Angel from Las Piedras, PR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, beautiful view.
• You can't eat at the hotel, too expensive.

“Pretty hotel, nice service, beautiful location, too expensive. I paid $50 for a breakfast with corn flakes and milk, it's ridiculous.”

Apr 19, 2007 by Michael from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was beautiful and relaxing.
• Bugs, loud workers in morning, rocky beach.

“We truly loved our vacation and our stay at el conquistador and look forward to returning at some point in the future. Our room was a little noisy (bugs, animals not sure and the workers in the morning tended to be really loud). But we did enjoy ourselves. Next time we will request lasso¿s bruises.”

Apr 14, 2007 by Gustavo V. from North Arlington, NJ
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• Palomino Island and the pool.
• Self parking section is a long dark walk.

“I was not sure what to expect. I read many negative reviews, but everything was great. The only thing I did not like was the overpriced food. My friend and I drove out into town to eat.”

Apr 5, 2007 by Marc from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely friendly staff.
• The food could have been better for the price.

“Wonderfully located with gorgeous views. The highlight is the hotel owned island that can be reached by the own hotel catamaran that commutes every 30 min.”

Apr 2, 2007 by Michael from Ossining, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Its many pools.
• Not enough people working the front desk.

“At times the check-in line was very long. Some people had to wait close to an hour once they arrived at the front desk.”

Mar 28, 2007 by Andrew from Syracuse, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Large comfortable rooms with excellent linens and bath amenities.
• Too isolated. Everything overpriced. Overly controlled environment.

“It is a beautiful resort that is fully self-contained. The upside is you have to do nothing and everything is taken care of. The downside is that everything is overpriced and one does not experience Puerto Rico. It could just as easily be in Disney World.”

Mar 21, 2007 by Sean L. from Fairview, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The entire place is amazing. It's a great getaway for any occasion.
• Dining was ridiculously overpriced. $17 for a chicken salad and $14 for burgers.

“The hotel was magnificent. It has one of the best views and scenery. It has its own private island for the beach, activities, etc. It's a good place for any occasion (family, romantic, friends, etc) they have great service and everyone is really friendly. Random employees of the resort would greet you from afar when I was on my balcony! The only thing I disliked was the price on food. A chicken Cesar salad was $17 and a hamburger and fries were $14. Each brunch/lunch will run you about $20-$25 per person, and dinner at one of the fancy restaurants is about $60-$120 per person.”

Mar 19, 2007 by Chad from Minneapolis, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The beach facilities were great.
• They missed all the little things that make for a great experience.

“The overall experience for a resort was good. The ocean view was beautiful and the island beach was great. The food service was average and felt like the food was from sysco foods and the service was slow. I was disappointed that the elevators were continually failing. They didn't supply free coffee in the room but there was a coffee maker. Internet service was not free. Lastly the concierge/event service had very limited activities so I made arrangements through the internet and flyers I gathered from other hotels.”

Mar 15, 2007 by Rafi from Melbourne, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Amazing ocean views, gorgeous gardens and lush landscaping with great service.
• Strong bleach smell in large bathroom and some construction.

“I have stayed all over Puerto Rico and in this hotel many times. I can say that I have never been disappointed; it is one of the top 3 hotels in all of Puerto Rico.”

Mar 15, 2007 by Neil from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Being right on the ocean with private island access.
• Food was expensive and mediocre.

“Everything about this hotel was great (except maybe the food). The views were amazing, the private island great and all of the staff eager to make everything about the stay great!”

Mar 8, 2007 by Jennifer from Columbia, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• It's very large with plenty of things to do - the private islands are great.
• Needs renovating, but they are working on that - the staff is very lazy (front desk) - spa very unorganized had to correct my appt. 5 times!

“Over all it was nice. Could have been better. Our room was not renovated yet and needed it. The air conditioner leaked badly. The carpet was soaked. We had to defrost our own mini fridge b/c of lazy staff. I would go back but stay in a different room. The food and beverages are way over priced. Go to Wal-mart. Parking is also a pain. Oh, something they don¿t tell you before you go - you can not have any coolers on the premises. We still used one, just hide it. Also, you can't take any food or drinks not bought at the hotel to the pool or island. They want to charge you an arm and a leg. $12.00 a pine colada beer is not much cheaper. Come prepared and you'll have a good time.”

Mar 8, 2007 by Anthony from Williamston, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• The beach on the private island and the views were excellent.
• The construction.

“The room (their most basic) was large with some minor issues with the tile work. The views from the main areas (including the pool) were excellent. The private island had one of the nicest beaches in Puerto Rico outside of Venues, although getting there was a bit of a fiddle (which also made it a bit more private). The casino was tacky.”

Mar 4, 2007 by Joan from Florence, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• The food.
• The room.

“It would have been nice to have had a balcony to sit on in the evening.”

Mar 2, 2007 by Jp from Georgetown, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[10]

• The view, the beach.
• Price of food, construction noise.

“Beautiful hotel with incredible private island beach. Would love to go back.”

Mar 2, 2007 by Luis from Fajardo, PR
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[10]

• The room was nice.
• The front desk does a lousy job, they are careless.

“The resort is lovely and first class, when I arrived at check-in at noon time they did a pre-registration for me. They said there system was down (which I think was a lie). However, they told me to come back at 3:00pm which I did because that was there official check in time. They said the rooms were not ready. They said come back at 4:00, which I did. They said come back at 5:00 which I did. Finally at 5:30pm I was able to check in. It was funny that the housekeeper knocked on my door at 9:30 am during check-out day asking what time was I checking out. I wish they were that concerned about checking in the guests than they are checking them out. Everything else was excellent. They have a lousy, I mean lousy front desk. You all can go and check it out for yourself. By the way I stayed in room 3315.”

Feb 23, 2007 by Denise from Carteret, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel grounds and activities.
• Rooms could be more contemporary.

“Very nice resort.”

Feb 23, 2007 by Mahtab from Bethesda, MD
Overall Rating: 7
Cleanliness:[1] • Staff:[9] • Location:[9]

• The beautiful location on cliff and the views.
• The horrible dirty outdated rooms.

“There is a stark contrast between the rooms in the hotel, and the public areas and location. If you are not inside the room, you are in a piece of heaven. The rooms, however, are just horrible. Outdated, with nothing working, and extremely filthy. Simply shocking room conditions. There were too many broken lamps, phones, TV, etc. to list. Worse than the lowest level motel - but the lobby and public areas, pools, and location of hotel on the cliff are fantastic.”

Feb 9, 2007 by Mark from Alpharetta, GA
Overall Rating: 3
Cleanliness:[8] • Staff:[4] • Location:[6]

• The views and beaches are beautiful.
• Excessive fees from the front desk and very expensive food and parking.

“Nice hotel and beautiful location. His hotel tries to nickel and dime it's guests with far too many crazy fees The casino isn't very friendly, they act like they are doing you a favor by dealing or helping you. The will need to improve before I return.”

1 of 1 people found this review helpful.

Jan 17, 2007 by Jill from Little Silver, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The Natural beauty of the location.
• The rooms could be updated.

“We had a great family vacation at the el conquistador. The beach, pools, grounds etc. Are beautiful. The restaurants are good, but we thought the hotel needed an additional dinner option with a view. The best restaurants there are interior to the hotel and do not offer you the spectacular view from the hotel. The staff was helpful. We plan on returning.”

2 of 2 people found this review helpful.

Jan 16, 2007 by Jeff from Carroll, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The grounds were immaculate. The golf course looked first rate and championship caliber. Palomino island was also very nice.
• Parking was inconvenient unless you used the valet service. Tipping got tiresome also. Construction on site detracted from resort experience.

“We only stayed one night at this hotel and arrived late due to flight difficulties. The food was typical resort-expensive, as were fees to park. The rooms we stayed in were old, but were large and worked well for a family stay. There were plenty of shops and palomino island was very nice. Plan to stay at least 2-3 days if you choose this resort. The staff was very helpful, but there was a clear expectation of tipping for services.”

Nov 12, 2006 by Terry from San Diego, CA
Overall Rating: 0
Cleanliness:[8] • Staff:[10] • Location:[8]

• Loved Palomino Island for snorkeling and water sports.
• Just needed little repairs in the room.

“We traveled with a group of 7 persons to celebrate a 50th birthday. Had adjoining rooms on the waterfront. The hotel was fabulous and loved Palomino Island for snorkeling and water sports. The pools were outstanding, open 24 hours and Aqua Fitness was fun. The hotel restaurants were great, especially Stingray Cafe for seafood. There were also several local restaurants close by to sample the local food. Our room was in the marina which meant taking a funicular to our room. Took more time but was fun. On one day both funiculars broke down and we had to take a van shuttle but were repaired quickly. The rooms could have used a little repair. Door knob handles were loose, faucets leaked and curtains falling off the track but minor details. Had problem with toilet not flushing one day but the engineer came quickly and repaired it quickly. You need a rental car as the hotel is an hour from the San Juan airport. The tour to Mosquito Bay was well worth it. I would highly recommend this hotel and plan to return some day. This was a fabulous vacation.”

1 of 1 people found this review helpful.

Oct 20, 2006 by Vikki from York, PA
Overall Rating: 3
Cleanliness:[3] • Staff:[1] • Location:[7]

• Great pools and outdoor facilities.
• Impolite staff, broken coffee maker, dirty bathroom floor.

“It took one hour to check in at one am. The coffee maker was broken and was not replaced.”

0 of 2 people found this review helpful.

Aug 31, 2006 by Bernice from Northfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful hotel, fantastic beach and facilities. Great restaurants.
• Misinformation at the desk and at the concierge.

“Everything went perfect but the first day I asked if I can bring guest to the private island. The person in the Front Desk told to make arrangements with the Concierge. I went to that desk talk to them and they said the only thing I had to do is when they come to go to the Front desk and add the names that at least one was going to be part of my group and the other one maybe I had to pay. So I invited my brother when I go to give the names of my brother and my sister in law, the woman at the Front Desk told me that was impossible because of insurance reasons only guest can go to the Island. I told her that it was embarrassing that my family drove to far to come to the hotel and I cant take them to the Island . She was very negative but she went inside and talk to manager that never came out (seems very unprofessional) then she came out and said that the manager was going to let them go but she was charging me 40.00 per person, which at this point I agree to stop the embarrassment.”

Aug 30, 2006 by Vanessa from Penuelas, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view to ocean and the private island is excellent, beautiful beach.
• Needs more amenities for children.

“This hotel is perfectly for leisure.”

1 of 1 people found this review helpful.

May 29, 2006 by Juan from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel.
• Room location, it took 15 minutes to get to the lobby.

“The hotel is great and has activities for all ages.”

2 of 2 people found this review helpful.

Apr 24, 2006 by Linda from White Plains, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• The views were spectacular. The grounds manicured and pristine.
• Our room decor was tired. The hall carpeting was stained.

“The grounds were magnificent. The vistas spectacular. The staff most accommodating. The hotel itself was tired, it could use some updating - but then we spent little time in our room except to sleep.”

3 of 3 people found this review helpful.

Apr 22, 2006 by Rich from Sparta, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Private Island.
• Meal price/quality.

“Overall I was very pleased with the accommodations and facilities and definitely would recommend this resort to others, in fact I already have.”

2 of 2 people found this review helpful.

Apr 21, 2006 by Noemi from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Wonderful location and facilities. staff was very friendly and helpful.
• Furniture in rooms needs to be replaced and bathrooms need renovation. could have better gym facilities.

“A wonderful place for family reunions and honeymoons. we were there in December and returned in April with a family group because we enjoyed the scenery and facilities so much. palomino island has a beautiful beach. there are also day trips you can take to luquillo beach, vieques and culebra islands.”

1 of 1 people found this review helpful.

Mar 29, 2006 by Liz from St Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[4]

• Although the food was expensive, it was very good.
• The effort it took to get to their beach-walk to funicular ride then walk to ferry for 20 minute ride to beach island.

“Even though it is a convention hotel, the conventions did not get in our way and we really enjoyed ourselves.”

Mar 25, 2006 by Brian from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great facilities, sprawling grounds, very beautiful private island.
• Far away from the rest of Puerto Rico, such as San Juan.

“A truly gorgeous hotel with spectacular views of the sea. Rooms are perched high on the cliff. Although somewhat inaccessible without a car, there is a 35 dollar shuttle from the airport. So unless you plan on traveling places during the stay, this resort is sheer paradise.”

1 of 1 people found this review helpful.

Mar 18, 2006 by John from Jersey City, NJ
Overall Rating: 8
Cleanliness:[1] • Staff:[6] • Location:[10]

• The private island owned by the resort alone is worth every penny of it.
• Some details of the room are overlooked.

“While the room is very spacious and upscale, there were some issues, there were sands on the bed sheet and the bathtub drain was clogged. We called the front desk about the problems and the response was reasonably quick. An engineer came and fixed the bathtub and housekeeping gave us extra (clean) sheets for the bed. Despite some problems with the room, the private island owned by the resort alone more than makes up for the shortcomings. It was simply beautiful and breathtaking! If you stay in this resort, make sure you take the water taxi to the private island and spend several hours relaxing on the beautiful white sandy beach!”

1 of 1 people found this review helpful.

Mar 4, 2006 by Marie from Oakland, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[4]

• The hotel staff were all very friendly and helpful. Good restaurants.
• Too far from airport (30 minutes) but took 1 1/2 hours. Room needed a facelift.

“The hotel was quite lovely but seemed to lack luster in some areas. Our accommodations were not what we would have expected and much too far from the main hotel. The use of a funiculars became a nuisance. The fine dining restaurants were very good but somewhat overpriced.”

1 of 1 people found this review helpful.

Feb 23, 2006 by Stefanie from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Grounds and rooms were beautiful and everything was well kept.
• Restaurants were extremely costly with few cheaper options.

“The El Conquistador was wonderful. There are plenty of activities for every type of traveler. The staff were friendly and helpful. The rooms were clean. We are planning to go back next year.”

Feb 17, 2006 by Peter from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Beautiful grounds and rooms, private island, great location, great views.
• There are different sections of the hotel. The rooms in Las Ollas are a pain to get to, old, and feel like you're not part of the resort.

“Gorgeous resort, so long as you stay in the main area. Definitely call and request a room in La Vista or Las Brisas, and not in Las Ollas.”

1 of 1 people found this review helpful.

Feb 17, 2006 by Eva from Laurel, MD
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[7]

• Beautiful common areas with stunning views of the Caribbean sea.
• Room was cruddy and the hotel was very large, making getting around time-consuming and challenging.

“El Conquistador is a first class resort hotel, with the public area amenities to match. The site is spectacular, with beautiful views of the Caribbean Sea and nearby islands. However, the property shows its age, particularly in the rooms, which are tired and dated. Our room lacked a mini bar, while some features didn't work (TV remote, ceiling fan), and others were just old and tired (stained carpet, mildewed ceiling tiles). We found getting around the huge property challenging, particularly as all amenities were not available on all levels, getting a coke required a couple elevator rides, or a ride up or down the funicular. Getting to the beach, which is on a private island crowded with hundreds of other guests, took a ferry ride. Found the casual dining mediocre and expensive for what you got. However, the fine dining was excellent and priced similarly to equivalent establishments in large urban areas on the mainland. We came to play tennis, and that we did, on well-maintained and beautifully, sited courts.”

Feb 8, 2006 by J from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Many resource.
• Food is too expensive.

“This hotel is amazing. It has everything and luxury.”

Feb 7, 2006 by Lynn from Scarsdale, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[5]

• Beautiful pool and lobby!
• No beach - must take ferry.

“This hotel is beautiful. The lobby and pool area is gorgeous. The golf course surrounding the property is beautiful. The service was very friendly. We were given a beautiful room overlooking the ocean in a quite part of the hotel. The room itself was okay - nothing special. Large vanity area and tiny bathroom/shower/tub. Nothing luxurious- just average. But we had a great balcony and view. The property is huge, and there are a ton of dining options. The "main" breakfast dining (buffet and a la carte) is expensive, but they also had a cheaper cafe which we appreciated. The big downside was that there is No beach at the hotel. You must take a funicular down a big hill to the marina and then a ferry to the beach. What a bummer! Also, to get to the hotel you need to drive through Fajardo, which is a pretty dumpy looking town. Once you enter the resort is a contained paradise! I should mention it is a long slow drive to San Juan on a "highway" with lots of traffic lights.”

1 of 1 people found this review helpful.

Jan 1, 2006 by Gloria from Caguas, PR
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• Beautiful surroundings.
• Too expensive for what you get.

“The feeling with what my husband and I left the hotel is that is too expensive, it's like you are getting nothing from the hotel back. No welcome cocktail, no welcoming employees, too expensive restaurants, and you don't get anything complimentary. Would not recommend it to family or friends.”

1 of 1 people found this review helpful.

Dec 25, 2005 by Sharon C. from Stamford, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• So many things to do.
• Nice restaurants, but over-priced.

“Great experience for a family with great beaches and pools. Even when it rains, there is a lot to keep the kids entertained!”

1 of 1 people found this review helpful.

Dec 12, 2005 by Jose from Levittown, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location.
• Rooms air conditioner needs better maintenance.

“Nice hotel, excellent location, best choice..”

1 of 1 people found this review helpful.

Dec 8, 2005 by Brett from Dallas, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Beautiful common facilities.
• Expensive everything parking, resort fee, food, drinks, you name it. Nickered and dimmed.

“It was a nice hotel but considering I bid $100 per night, resort fees, and parking, the actual price was closer to $160 per night. This is misleading if they are going to hit you up for so many fees to stay there.”

1 of 1 people found this review helpful.

Dec 7, 2005 by Ken from Cabo Rojo, PR
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[9]

• Take you to a beautiful island to hike and enjoy the beach.
• Charged a surprise extra resort tax, Jacuzzi was dirty and needed painted.

“This hotel recently changed ownership and is no longer a Wyndham property.”

1 of 1 people found this review helpful.

May 1, 2005 by Jack from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great setting. Great amenities.
• The resort food is way overpriced. Roads leading to hotel are unmarked.

“This is an excellent hotel/resort with a gorgeous private island and convenient activities like rainforest hiking and kayaking.”

1 of 1 people found this review helpful.

Apr 12, 2005 by Joe from Scarsdale, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very well maintained, staff provided excellent service,we had a great time!
• The restuarants on the grounds were pricey and the food was not that good.

“The faclity was great. It is located on a cliff overlooking the Caribean Sea. If you want to go to the beach, one gets on a ferry to a beautiful island. Hotel service was outstanding.”

1 of 1 people found this review helpful.

Apr 5, 2005 by Steve from Hampden, ME
Overall Rating: 3
Cleanliness:[8] • Staff:[6] • Location:[3]

• The location is spectacular. Great views. Beautiful facility.
• Too many extra charges.

“If you are rich you might want to stay here. If not, be prepared to go in debt. The place is very remote and it is like a town unto itself. You can get whatever you want there but it is very expensive. They want you to be a captive vacationer so you'll spend your money there. They don't really want you to have a car to be able to get away to cheaper meals/snacks/etc. They charge $15 a day to park your car. $22 for a buffet breakfast. $11 for breakfast for kids. I'm glad we only stayed for two nights.”

1 of 1 people found this review helpful.

Mar 22, 2005 by Rick from Watkinsville, GA
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[9]

• The view and the availability of a "complementary" room for a quick shower after checkout.
• Concierge and desk staff were totally worthless. Restaurants failed to open or be ready to serve at published times

“I would not have wanted to pay full price - nice view and some good attributes - but the staff needs a lot of training in how to deal with customers. Moving around the hotel is difficult because of its multiple levels, restricted modes of movement (some areas can only be reached by elevator or the vernicular - and these things were not always fully functional - resulting in a backup and lots of standing around.”