User Reviews for Las Casitas Village

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Feb 26, 2009 by jason from alpine
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The hotel staff were great and the water park was great for my kids.
• Some of the wear and tear on the hotel was visible.

“Just a great overall experience. The staff at the hotel were great and very accommodating and the butlers were fantastic. Breakfast in the morning was just a stone throw away from my Casita and the views oh the views of the ocean were the most amazing I have ever seen.”

Jul 27, 2008 by denise from new york
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[6]

• Beach and pools were nice.
• The food prices were out of this world. Outrageous.

“I would not recommend this hotel for the average middle class traveler or for the elderly. While I am not cheap by any means, this hotel went far beyond my budget. A lot of walking is required and climbing stairs to get to various places in the hotel. There is even a tram to take you to different areas.”

Jun 2, 2008 by Bonnie from Atlanta, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Breathe taking.
• Food a little to pricey.

“I enjoyed my stay and I will be back in the future.”

May 22, 2008 by Pedro from Deltona, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable.

“Staff is very friendly. Anything we needed they tried to accommodate. Seen was excellent. Worth every dollar. Looking forward to returning to El Conquistador.”

Apr 24, 2008 by Daniel from Madison, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location.
• $24.50/day resort fee, $15/day parking & high drink prices.

“Beautiful spot, loads of activities, interesting sites nearby, expect to spend a lot on meals, drinks, activities, etc.”

Feb 27, 2008 by Bobby from Spring, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[3]

• The view and the facilities are nice.
• The maintenace and cleanliness of the hotel are horrible. This hotel has the potential to be much more.

“This hotel has a great view. But that's where the positives stop. Cleanliness and maintenance are poor. It needs paint, a mop, new furniture, re-plastering of its pools, etc. And the drink and food prices are the highest of all the places we've been in Puerto Rico, including the Ritz and the San Juan. I do not reccommend this hotel.”

Jan 29, 2008 by Beck from Brooklyn, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• Staff friendly/helpful.
• Not on the beach.

“Excellent hotel, but we got an upgrade to a beautiful room. So I cannot judge what a standard room is like, or what my experience would have been in a regular room. Staff was so helpful and friendly. I don't know why other reviewers complained.”

Jan 27, 2008 by Bryan R. from Virginia Beach, VA
Overall Rating: 6
Cleanliness:[2] • Staff:[2] • Location:[10]

• Public spaces were amazing. A beautiful setting.
• Our room was filthy.

“When staying at El Conquistador, you are paying for the public spaces and the overall setting, not for your room. Our room was filthy and even after 2 calls to housekeeping and a stop by the front desk; we finally cleaned the bathroom ourselves. It was totally unacceptable. That aside, everything else about the resort is 5 star and incredibly beautiful. I do recommend it; just bring your own rubber gloves and cleaner.”

Dec 13, 2007 by Ayash from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Everything at this resort was great.
• Had to travel to the beach.

“This place is like being in paradise.”

Aug 31, 2007 by Daniel from Bloomingburg, NY
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[5]

• The view.
• Everything other than the view.

“This hotel is way over priced for what it is. The food was not worth what you pay. The staff was snotty and a bit stuck up. The location was about 40 minutes away from San Juan. Where we went every night to eat and find night life. I would not stay here again.”

Aug 25, 2007 by Tom from Auburn, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great golf, beautiful beach own island really nice, the grounds of this place are like a fairy tale.
• The price of food, water, and drink are definitely way over the top.

“A terrific place just and all around jewel, so big if you want a small quaint place this is not for you but then again plenty of places to sneak off to and be alone trust me real nice if they would just come down to the real world with the price of food and drink.”

Aug 15, 2007 by Hilda from Alta Loma, CA
Overall Rating: 3
Cleanliness:[1] • Staff:[7] • Location:[7]

• I can't say anything nice about this hotel because we had a bad experience and not happy about the staff's response.
• We misplaced a cell phone and sunglasses at the same restaurant 2 different times and not returned.

“My husband scheduled a spa for me and I was 5 minutes late. By the time I was ready for the message I lost 10 to 13 minutes and they would not make it up for me. I rated this poor customer service and not happy. I was lost in the resort and that is why I was late. We also had dinner at pool side restaurant and misplaced our cell phone and it was not returned. The next day at the same place we left my husband ray ban sunglasses and again they were not returned. The ground maintenance was not good at all. Trash was not picked up daily by pool, beach, hallways etc. Wall had leaks. The sink in our restroom was plugged for days. Overall, I was not happy and will not stay there again. I feel that we deserve a discount.”

Aug 14, 2007 by Subin. from Louisville, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Beautiful beach which is reached via ferry.
• No coffeepot in room. Restaurant food very ordinary.

“Located in Fajardo which is the Northeast corner. Close to ferry for Vieques and Culebra. Large conference facility however other than pools not much to do for a family outing with children (note plans to add water-park in 2008). Selling point is the private beach reached via ferry. Tip - avoid the seafood restaurant.”

Jul 21, 2007 by C from Los Angeles, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• They have many different restaurants, not just one.
• They charge for parking 20 dollars a day, that's ridiculous!

“I liked the hotel overall. However when I parked on the first night in self parking. It took them 30 minutes to send a golf cart down to come pick me up. In fact, they wanted me to walk up the hill with my heavy luggage at first, before I asked for a pick up by them. There are some things they are clearly missing. You would never find this behavior at a hotel in Las Vegas. However they did steer me to a great sailboat/snorkeling charter!”

Jul 6, 2007 by Linda from Maplewood, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The views were wonderful and I had the best massage I've ever had!
• It was an hour from the airport.

“I had a great time at the El Conquistador, as did my 8 year old! I would definitely return since I didn't have time to enjoy the golf or tennis that they offered. I thought the food was a bit pricey, i.e. $25 for the breakfast buffet, which is probably my only gripe. I also wish that the restaurants served more local Puerto Rican food.”

Jun 27, 2007 by Sonia from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The beach was fantastic.
• Food and Drinks where priced to high.

“Hotel is a wonderful place to stay and relax. Rooms are nice and hotel staff is very friendly. Food and Drinks are over priced only negative about this hotel.”

Jun 18, 2007 by Nelson from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Hotel is a great place to relax.
• Price for food and drinks to high.

“Hotel staff was great. Price for food and drinks were outrageous. Rooms are beautiful and big. Overall the resort is a great place to relax and enjoy the sun and beach.”

May 22, 2007 by Dana from Toa Alta, PR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like all.
• The hotel needs in Saturday some music for all type of person.

“That was my first time in the hotel. I love it. The view, the pools and the palomino beach its a the people that work there is are gentle persons. Great experience.”

May 19, 2007 by Michael from Dayton, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• The view and variety of activities.
• The price of parking.

“A beautiful property that is in need of some upgrades. The public exterior hallways need new tile, some room furniture needs to be replaced, and beds are? Okay? But should be upgraded. Having said that, the resort is in the process of a major renovation and hopefully will attend to some of the details that detract from this being a true ?world-class resort?. Overall though, I believe most vacationers would be pleased.”

May 14, 2007 by Baby S. from Westfield, IN
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Scenic.
• Not a compelling value.

“Not bad but pricey $4 bottled water and $17 bucks for coffee toast eggs and 2 pancakes. $8 drinks. It just adds up when you are there 4 days. Hotel is undergoing big renovation. I have been to better beaches for a lot less. You are captive to the resort. It is not like you could walk to the other restaurants.”

May 12, 2007 by Greg from Washington, DC
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Spectacular location overlooking ocean; private island beach was amazing.
• Room was not clean enough.

“Overall, we enjoyed our stay. The location is spectacular and the grounds are beautiful and well taken care of. However we felt like the food was mediocre for the prices we were charged - $15 for a sandwich and $10 for a Pina Colada ought to be better than they were. Also, we did not have one of the new upgraded rooms, which might have been nicer, but ours was dirty. The bathroom was dirty, under the couch there were crumbs of food, and we found stains and hair on the bed (not ours). ”

May 9, 2007 by Angel from Las Piedras, PR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, beautiful view.
• You can't eat at the hotel, too expensive.

“Pretty hotel, nice service, beautiful location, too expensive. I paid $50 for a breakfast with corn flakes and milk, it's ridiculous.”

Apr 19, 2007 by Michael from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was beautiful and relaxing.
• Bugs, loud workers in morning, rocky beach.

“We truly loved our vacation and our stay at el conquistador and look forward to returning at some point in the future. Our room was a little noisy (bugs, animals not sure and the workers in the morning tended to be really loud). But we did enjoy ourselves. Next time we will request lasso¿s bruises.”

Apr 14, 2007 by Gustavo V. from North Arlington, NJ
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• Palomino Island and the pool.
• Self parking section is a long dark walk.

“I was not sure what to expect. I read many negative reviews, but everything was great. The only thing I did not like was the overpriced food. My friend and I drove out into town to eat.”

Apr 5, 2007 by Marc from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely friendly staff.
• The food could have been better for the price.

“Wonderfully located with gorgeous views. The highlight is the hotel owned island that can be reached by the own hotel catamaran that commutes every 30 min.”

Apr 2, 2007 by Michael from Ossining, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Its many pools.
• Not enough people working the front desk.

“At times the check-in line was very long. Some people had to wait close to an hour once they arrived at the front desk.”

Mar 28, 2007 by Andrew from Syracuse, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Large comfortable rooms with excellent linens and bath amenities.
• Too isolated. Everything overpriced. Overly controlled environment.

“It is a beautiful resort that is fully self-contained. The upside is you have to do nothing and everything is taken care of. The downside is that everything is overpriced and one does not experience Puerto Rico. It could just as easily be in Disney World.”

Mar 21, 2007 by Sean L. from Fairview, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The entire place is amazing. It's a great getaway for any occasion.
• Dining was ridiculously overpriced. $17 for a chicken salad and $14 for burgers.

“The hotel was magnificent. It has one of the best views and scenery. It has its own private island for the beach, activities, etc. It's a good place for any occasion (family, romantic, friends, etc) they have great service and everyone is really friendly. Random employees of the resort would greet you from afar when I was on my balcony! The only thing I disliked was the price on food. A chicken Cesar salad was $17 and a hamburger and fries were $14. Each brunch/lunch will run you about $20-$25 per person, and dinner at one of the fancy restaurants is about $60-$120 per person.”

Mar 19, 2007 by Chad from Minneapolis, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The beach facilities were great.
• They missed all the little things that make for a great experience.

“The overall experience for a resort was good. The ocean view was beautiful and the island beach was great. The food service was average and felt like the food was from sysco foods and the service was slow. I was disappointed that the elevators were continually failing. They didn't supply free coffee in the room but there was a coffee maker. Internet service was not free. Lastly the concierge/event service had very limited activities so I made arrangements through the internet and flyers I gathered from other hotels.”

Mar 15, 2007 by Rafi from Melbourne, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Amazing ocean views, gorgeous gardens and lush landscaping with great service.
• Strong bleach smell in large bathroom and some construction.

“I have stayed all over Puerto Rico and in this hotel many times. I can say that I have never been disappointed; it is one of the top 3 hotels in all of Puerto Rico.”

Mar 15, 2007 by Neil from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Being right on the ocean with private island access.
• Food was expensive and mediocre.

“Everything about this hotel was great (except maybe the food). The views were amazing, the private island great and all of the staff eager to make everything about the stay great!”

Mar 8, 2007 by Jennifer from Columbia, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• It's very large with plenty of things to do - the private islands are great.
• Needs renovating, but they are working on that - the staff is very lazy (front desk) - spa very unorganized had to correct my appt. 5 times!

“Over all it was nice. Could have been better. Our room was not renovated yet and needed it. The air conditioner leaked badly. The carpet was soaked. We had to defrost our own mini fridge b/c of lazy staff. I would go back but stay in a different room. The food and beverages are way over priced. Go to Wal-mart. Parking is also a pain. Oh, something they don¿t tell you before you go - you can not have any coolers on the premises. We still used one, just hide it. Also, you can't take any food or drinks not bought at the hotel to the pool or island. They want to charge you an arm and a leg. $12.00 a pine colada beer is not much cheaper. Come prepared and you'll have a good time.”

Mar 8, 2007 by Anthony from Williamston, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• The beach on the private island and the views were excellent.
• The construction.

“The room (their most basic) was large with some minor issues with the tile work. The views from the main areas (including the pool) were excellent. The private island had one of the nicest beaches in Puerto Rico outside of Venues, although getting there was a bit of a fiddle (which also made it a bit more private). The casino was tacky.”

Mar 4, 2007 by Joan from Florence, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• The food.
• The room.

“It would have been nice to have had a balcony to sit on in the evening.”

Mar 2, 2007 by Jp from Georgetown, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[10]

• The view, the beach.
• Price of food, construction noise.

“Beautiful hotel with incredible private island beach. Would love to go back.”

Mar 2, 2007 by Luis from Fajardo, PR
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[10]

• The room was nice.
• The front desk does a lousy job, they are careless.

“The resort is lovely and first class, when I arrived at check-in at noon time they did a pre-registration for me. They said there system was down (which I think was a lie). However, they told me to come back at 3:00pm which I did because that was there official check in time. They said the rooms were not ready. They said come back at 4:00, which I did. They said come back at 5:00 which I did. Finally at 5:30pm I was able to check in. It was funny that the housekeeper knocked on my door at 9:30 am during check-out day asking what time was I checking out. I wish they were that concerned about checking in the guests than they are checking them out. Everything else was excellent. They have a lousy, I mean lousy front desk. You all can go and check it out for yourself. By the way I stayed in room 3315.”

Feb 23, 2007 by Denise from Carteret, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel grounds and activities.
• Rooms could be more contemporary.

“Very nice resort.”

Feb 23, 2007 by Mahtab from Bethesda, MD
Overall Rating: 7
Cleanliness:[1] • Staff:[9] • Location:[9]

• The beautiful location on cliff and the views.
• The horrible dirty outdated rooms.

“There is a stark contrast between the rooms in the hotel, and the public areas and location. If you are not inside the room, you are in a piece of heaven. The rooms, however, are just horrible. Outdated, with nothing working, and extremely filthy. Simply shocking room conditions. There were too many broken lamps, phones, TV, etc. to list. Worse than the lowest level motel - but the lobby and public areas, pools, and location of hotel on the cliff are fantastic.”

Feb 9, 2007 by Mark from Alpharetta, GA
Overall Rating: 3
Cleanliness:[8] • Staff:[4] • Location:[6]

• The views and beaches are beautiful.
• Excessive fees from the front desk and very expensive food and parking.

“Nice hotel and beautiful location. His hotel tries to nickel and dime it's guests with far too many crazy fees The casino isn't very friendly, they act like they are doing you a favor by dealing or helping you. The will need to improve before I return.”

1 of 1 people found this review helpful.

Jan 17, 2007 by Jill from Little Silver, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The Natural beauty of the location.
• The rooms could be updated.

“We had a great family vacation at the el conquistador. The beach, pools, grounds etc. Are beautiful. The restaurants are good, but we thought the hotel needed an additional dinner option with a view. The best restaurants there are interior to the hotel and do not offer you the spectacular view from the hotel. The staff was helpful. We plan on returning.”

2 of 2 people found this review helpful.

Jan 16, 2007 by Jeff from Carroll, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The grounds were immaculate. The golf course looked first rate and championship caliber. Palomino island was also very nice.
• Parking was inconvenient unless you used the valet service. Tipping got tiresome also. Construction on site detracted from resort experience.

“We only stayed one night at this hotel and arrived late due to flight difficulties. The food was typical resort-expensive, as were fees to park. The rooms we stayed in were old, but were large and worked well for a family stay. There were plenty of shops and palomino island was very nice. Plan to stay at least 2-3 days if you choose this resort. The staff was very helpful, but there was a clear expectation of tipping for services.”

Nov 12, 2006 by Terry from San Diego, CA
Overall Rating: 0
Cleanliness:[8] • Staff:[10] • Location:[8]

• Loved Palomino Island for snorkeling and water sports.
• Just needed little repairs in the room.

“We traveled with a group of 7 persons to celebrate a 50th birthday. Had adjoining rooms on the waterfront. The hotel was fabulous and loved Palomino Island for snorkeling and water sports. The pools were outstanding, open 24 hours and Aqua Fitness was fun. The hotel restaurants were great, especially Stingray Cafe for seafood. There were also several local restaurants close by to sample the local food. Our room was in the marina which meant taking a funicular to our room. Took more time but was fun. On one day both funiculars broke down and we had to take a van shuttle but were repaired quickly. The rooms could have used a little repair. Door knob handles were loose, faucets leaked and curtains falling off the track but minor details. Had problem with toilet not flushing one day but the engineer came quickly and repaired it quickly. You need a rental car as the hotel is an hour from the San Juan airport. The tour to Mosquito Bay was well worth it. I would highly recommend this hotel and plan to return some day. This was a fabulous vacation.”

1 of 1 people found this review helpful.

Oct 20, 2006 by Vikki from York, PA
Overall Rating: 3
Cleanliness:[3] • Staff:[1] • Location:[7]

• Great pools and outdoor facilities.
• Impolite staff, broken coffee maker, dirty bathroom floor.

“It took one hour to check in at one am. The coffee maker was broken and was not replaced.”

0 of 2 people found this review helpful.

Aug 31, 2006 by Bernice from Northfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful hotel, fantastic beach and facilities. Great restaurants.
• Misinformation at the desk and at the concierge.

“Everything went perfect but the first day I asked if I can bring guest to the private island. The person in the Front Desk told to make arrangements with the Concierge. I went to that desk talk to them and they said the only thing I had to do is when they come to go to the Front desk and add the names that at least one was going to be part of my group and the other one maybe I had to pay. So I invited my brother when I go to give the names of my brother and my sister in law, the woman at the Front Desk told me that was impossible because of insurance reasons only guest can go to the Island. I told her that it was embarrassing that my family drove to far to come to the hotel and I cant take them to the Island . She was very negative but she went inside and talk to manager that never came out (seems very unprofessional) then she came out and said that the manager was going to let them go but she was charging me 40.00 per person, which at this point I agree to stop the embarrassment.”

Aug 30, 2006 by Vanessa from Penuelas, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view to ocean and the private island is excellent, beautiful beach.
• Needs more amenities for children.

“This hotel is perfectly for leisure.”

1 of 1 people found this review helpful.

May 29, 2006 by Juan from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel.
• Room location, it took 15 minutes to get to the lobby.

“The hotel is great and has activities for all ages.”

2 of 2 people found this review helpful.

Apr 24, 2006 by Linda from White Plains, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• The views were spectacular. The grounds manicured and pristine.
• Our room decor was tired. The hall carpeting was stained.

“The grounds were magnificent. The vistas spectacular. The staff most accommodating. The hotel itself was tired, it could use some updating - but then we spent little time in our room except to sleep.”

3 of 3 people found this review helpful.

Apr 22, 2006 by Rich from Sparta, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Private Island.
• Meal price/quality.

“Overall I was very pleased with the accommodations and facilities and definitely would recommend this resort to others, in fact I already have.”

2 of 2 people found this review helpful.

Apr 21, 2006 by Noemi from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Wonderful location and facilities. staff was very friendly and helpful.
• Furniture in rooms needs to be replaced and bathrooms need renovation. could have better gym facilities.

“A wonderful place for family reunions and honeymoons. we were there in December and returned in April with a family group because we enjoyed the scenery and facilities so much. palomino island has a beautiful beach. there are also day trips you can take to luquillo beach, vieques and culebra islands.”

1 of 1 people found this review helpful.

Mar 29, 2006 by Liz from St Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[4]

• Although the food was expensive, it was very good.
• The effort it took to get to their beach-walk to funicular ride then walk to ferry for 20 minute ride to beach island.

“Even though it is a convention hotel, the conventions did not get in our way and we really enjoyed ourselves.”