User Reviews for Marriott Copenhagen

Research User Reviews for Marriott Copenhagen (1-20 of 137)

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Nov 23, 2009 by Lynn from S. Barrington,IL
Overall Rating: 8

• Free computers and internet available for use. Great executive level rooms and lounge.
• Parking was a challenge and was quite costly. Not right in the downtown city center, so walking around town not an option.

“Great hotel on the water. Two executive levels (floors 10 & 11) with superb rooms and great bathrooms with separate tub and walk in shower. Comfortable beds, large flat screen TV and wonderful toiletries, slippers and robes. Located outside the city center so a car is a must for sightseeing. Parking is very limited and cost is expensive. All but one employee were extremely helpful, especially the front desk.”

Sep 19, 2009 by Daniel from Wilmington,NC
Overall Rating: 0

• Beautiful view of the canal and christianhaven.
• No services nearby, no stores or restaurants close enough.

“The Marriott is a lovely clean hotel in a lovely spot in Copenhagen. Really not much different than any Marriott you'd encounter in the states, save that everything is insanely expensive - $30 a day for internet access, per computer. $10 to $12 a beer in the bar, etc. The gym is kind of small, though the steam room and hot sauna are nice.”

Sep 1, 2009 by Rhoda from Cherry Hill,NJ
Overall Rating: 10

• Location and service was excellent.

“Location was great.”

Aug 28, 2009 by Bill from Astoria,NY
Overall Rating: 9

• Location could be reach from airport by public transportation
• No internet terminals

“The Marriott can be easily reached from the airport by taking a train to Central Station and walking a few blocks. The general location is good, not far from the city center. We found the desk satff to be very friendly and quite helpful”

Aug 28, 2009 by Larry from Freehold,NJ
Overall Rating: 10

• Exceeded expectations. What a value.
• Nothing.

“The only negative was it was at least a ten minute walk to get anywhere. Everything else was first rate.”

Aug 20, 2009 by Heidi from New Milford,NJ
Overall Rating: 10

• Beautiful spacious rooms.
• All good!

“Great hotel!”

Aug 8, 2009 by Nancy from Johnstown,PA
Overall Rating: 9

• The front desk staff provided excellent, service.
• The price of the food-although it is expensive everywhere in Copenhagen!

“Beautiful hotel-nice amenities in the rooms. Comfortable beds with feather pillows, spa level soaps and shampoo, great shower even for tall people, and it is very clean. The breakfast in the restaurant was excellent, lots of variety. All the staff members provided excellent service. Excellent view of Tivoli from our room.”

Jul 10, 2009 by Alexander from Walnut Creek,CA
Overall Rating: 8

• Nice hotel, but location is not that great.
• No free Wi-Fi, Internet access is very expensive

“Clean large rooms, friendly staff, good food. Location a bit far from the center, but close to Tivoli Gardens. Internet access very expensive, Wi-Fi only in the lobby.”

Jun 27, 2009 by Marci from Seattle,WA
Overall Rating: 2

• Leaving.
• To have had my room violated and then my concerns dismissed by management was unprecedented.

“Somethings rotten in Denmark and this hotel was it. When we checked in, we asked for a higher floor than 3rd but were told there were no more rooms. The 3rd floor room was smoked in. When we spoke to the desk about that, they apologized and moved us higher. The next morning, we left the room only to return and discover an I-pod missing. When we approached management, they interviewed the maid who denied the allegation and then dismissed the incident completely well, I guess it went missing. Finally, when checking out, the desk clerk, when we reviewed the bill, discovered that our restaurant bill had been altered (it did not add up) and had been listed as 710 Dkr when it should have been 510 Dkr. How do you honestly confuse a 7 with a 5? This hotel is rotten from start to finish. Worst experience of my traveling life.”

May 29, 2009 by Frances from Abbotsford,Canada
Overall Rating: 10

• The beds and linens were over the top.
• Internet access was very expensive.

“This was the newest hotel in Copenhagen and the choice for VIP's. The head of the UN was staying here during our visit. The staff was extremely helpful.”

May 26, 2009 by Toby from New York,NY
Overall Rating: 7

• Large room and nice linens, bath.
• Extortionate internet access rate; ridiculously high mini-bar prices.

“Very comfortable hotel, but like every Marriott hotel world - wide. We got an excellent room price through Priceline, but everything else was priced way to high - $7 for a bottle of water from the mini-bar; very high access cost for internet, expensive breakfast, etc. The staff was all friendly and professional.”

May 25, 2009 by Trevor from Valley Village,CA
Overall Rating: 10

• Incredible staff, very friendly and accommodating.
• No free internet.

“Excellent property, right on the water. About 3 blocks from Tivoli, 5 blocks from The Square.”

Mar 26, 2009 by Gene from Mississauga,Canada
Overall Rating: 10

• Large clean rooms, excellent bar, perfect Sunday branch.

“Perfect place to stay. Not a very central location, but everything within a walking distance.”

Sep 13, 2008 by Kit from Apo, AE
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Spacious rooms and great beds. Free coffee in the lobby in the morning.
• The drain to our sink was broken. My husband had to fix it (on our vacation!).

“Hotel is in a central area on the canal, which is lovely to walk along for exploring the city. Our 7th floor city view room had a great view of the ride action at Tivoli.”

Sep 11, 2008 by Charles from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• A beautiful, large room.
• Restaurant facilities were lacking.

“NA.”

Sep 11, 2008 by Tara from New Port Richey, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.

“Great hotel. Clean, modern, comfortable and in a superb location.”

Sep 9, 2008 by Lisa from Sun City, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean and comfy beds.
• Location and not much around it except businesses.

“Clean and bright hotel with great view of the river. Location was about 10-15 minute walk to the Stroget (Central area).”

Sep 2, 2008 by Ehab from Toronto, ON CA
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[6]

• Rooms were renovated and close walk to train station.
• AC made too much noise and room service attendant was rude!

“The hotel was a nice 5-star hotel. But the check-out was a bit slower than I expected due to a large group that was checking in at the same time, and they were understaffed.”

Sep 2, 2008 by JoAnn
Overall Rating: 10

• Location and the view.

“EXCELLENT.”

Sep 2, 2008 by
Overall Rating: 8

“Loved the rooms, view of water, a little far from attractions.”

Sep 1, 2008 by Dan from Ny, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[4]

• The gym and sauna was excellent - open 24 hours and well-equipped.
• Most everything at the hotel cost extra - the business center, etc.

“This hotel was ok. The beds were certainly comfortable. But I felt that I was always being asked to pay more money for additional things - the business center, internet access, food, etc, there was free coffee in the lobby in the morning, but it was not well managed, so that whenever you went down the coffee had always run out, and there was no one assigned to refill it - I had to tell the front desk every day that the coffee needed to be refilled. I appreciate the free coffee, but I think a 4 star hotel should not need to be told that the coffee has run out - they should have someone checking on this. I also thought the food was expensive - and there were no options for more affordable food. Combined with the location of the hotel (it was fairly central, but was not around any kind of cafes or restaurants or anything) meant that on a Saturday night, it was raining very hard, and at 6 in the evening my companions and I started to wonder where we could eat dinner. The hotel was too expensive but there was nothing else around. I understand that this isn't so much the hotel's fault, but it did not make for a very pleasant stay. On the other hand, for people who like gym facilities, I thought the gym at this hotel was much better than I normally would expect, so that was a definite plus.”

Sep 1, 2008 by Henrik from Hellerup-Denmark, AE
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[5]

• Excellent view.
• Service at restaurant.

“Nice space in room and good view of the city. Typical Marriott.”

Aug 23, 2008 by Patty from Minneapolis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beds were comfortable.
• Way over priced.

“Location is not great and its way over priced for what you get.”

Aug 23, 2008 by Aiely from Saratoga, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great hotel, big space, by water front, friendly staff, good atmosphere.
• The housekeeping didn't place all the necessities in the room but delivered when reported to front desk.

“I liked this hotel the most because every staff is friendly, accommodating, and make me feel welcoming.”

Aug 22, 2008 by Eric N. from Santa Cruz, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Fantastic View, Big window, Super comfy beds.
• Culturally generic.

“Fantastic views through huge windows, super comfy bedding, but culturally generic.”

Aug 22, 2008 by Steve from Merrimack, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Our room had a nice view and was not the worst room in the hotel.
• No airport shuttle.

“Newer hotel with beautiful bar and restaurant overlooking the water.”

Aug 19, 2008 by Dmitry from Stamford, CT
Overall Rating: 2
Cleanliness:[8] • Staff:[3] • Location:[6]

• Modern feel.
• Lowest level of service.

“Very modern clean hotel, but with horrible service. It took 40 min to deliver luggage to my room. I paid for a room upgrade only to be awaken by horrible noise from the floor above. After making multiple phone calls to the front desk, they sent a security guard who informed me that they are making window repairs upstairs.”

Aug 19, 2008 by Michael from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room, beds, flat screen TV and location.
• Removed free coffee too early.

“Very nice hotel which met our expectations and the staff went above and beyond in helping else.”

Aug 19, 2008 by Andrew from New York, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[2]

• Staff changed the room for us when noise woke us every morning.
• Too many Americans, loud fellow guests, no feel of Denmark. Outrageous Internet costs.

“The Copenhagen Marriott is, at its core, a Marriott nothing more, nothing less. It could be any Marriott in Boise, Milwaukee, or Chicago. There is nothing inside that lets you know you are in Denmark, unless you count the hotel's eagerness. Visitors are better off hopping on the free Internet connections around town. Even the design of the hotel is very brutalist and Soviet, not Scandinavian. Our stay was adequate, but I would never choose to stay at this Marriott again.”

Aug 12, 2008 by Norberto from Visalia, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The convenient location and cleanliness of hotel.
• The only problem we encountered was that it took over 30 minutes to get a bell hop to bring up our luggage after we requested it be brought up.

“Great location, clean, friendly staff, comfortable room and concierge was very helpful in giving directions and other information.”

Aug 9, 2008 by Christine from Laguna Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful and the bathrooms were nice.
• Having to put a key in the elevator to go up to my room.

“We enjoyed our stay there!”

Aug 9, 2008 by Jfd from West Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great room size for European hotel, Air conditioned during heat wave. Spacious and clean.
• Slightly out of the way, but Copenhagen is very walk able.

“Easy check in, friendly staff. Room was ready upon arrival. Concierge friendly and helpful with directions. Lovely outdoor area to sit on the canal and enjoy free morning coffee. Would highly recommend this hotel.”

Aug 8, 2008 by John from Brookings, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great location and views.
• Price is horrendous.

“An amazing location for a trip to Copenhagen. Great people, great rooms, wonderful views and great attitude.”

Jul 3, 2008 by Pamela from Spring, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Very comfortable room, nice staff and concierge.
• No coffee maker in the room.

“Hotel is very nice and staff is very helpful. If you can walk several blocks into the center than this hotel is fine. If you cannot walk very far you either have to pay for a taxi each time you want to go someplace in town or stay around the hotel facility only. There is nothing next door to the hotel that would be interesting although the hotel rear view is of the canal. There are plenty of taxis that are waiting outside the hotel so no problem getting a taxi. You are fairly close to the train station about 3 blocks from the hotel. Too far to walk with heavy bags so you would need a taxi if you take the train from the airport.”

Jul 3, 2008 by Susan from Renton, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Clean and very comfortable.
• No other restaurant alternatives close by.

“This was a great hotel. Very clean and comfortable rooms. The city was a short walk, but there was a boat that stopped right behind the hotel where you could hop on and off all day. Great for getting to points in the city as well as sightseeing.”

Jun 16, 2008 by Pam from Thornhill, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Rooms were lovely. Lobby was nice. Patio on canal was lovely.
• Extra charges for everything, internet, local and 1 800 phone calls.

“The Marriott Copenhagen was a lovely hotel that I would highly recommend to anyone staying in Copenhagen. It was a convenient location close to Tivoli, the central train station and the main shopping area.”

Jun 3, 2008 by Eileen from San Clemente, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent breakfast. Room very nice. Conveniently located.
• Food very expensive.

“Nice location. Nice size room. Good Amenities.”

May 31, 2008 by Dennis from Eugene, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful accommodations and location.
• Nothing.

“Absolutely perfect from check in to check out.”

May 30, 2008 by Beth from Orlando, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The views of both the water and the town were amazing!
• It is a bit far from the action and the breakfast was too expensive!

“This was a beautiful hotel with wonderful views. The room was comfortable with a huge bathroom and AC (which is not standard in Denmark). The staff were friendly and helpful - we did not have any bad experiences with any staff members. It would have been nice if it had been closer to other dining options - it wasn't horrible but that would have helped. The breakfast here was very overpriced for the quality of the food.”

May 25, 2008 by Don from Fayetteville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was excellent. Room was spacious and clean.
• Location was somewhat inconvenient to mass transit.

“Very pleased with property. Staff was extremely efficient with excellent English skills. Room was spacious with very nice amenities. Nice location adjacent to an attractive canal and close to several tourist attractions. Public transportation (train and bus) were within reasonable walking distance. Early check-in was available to us.”

May 22, 2008 by Kathy from San Bruno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was fantastic. After staying in the Scandic chain this was a treat.
• Can't complain about a thing.

“It was outstanding. Staff was great, location made it easy to get around. I would definitely come back & recommend it to others.”

May 13, 2008 by Bob from Morgantown, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Lovely location, overlooking the canal.
• Exorbitant fees for phone use.

“The hotel is very nicely appointed, clean, and the staff are helpful. Just 3 blocks from the train station is a plus. However, there are no restaurants nearby other than the hotel's. And the hotel restaurant was the only negative we had. The food was uninspired, and room service pizza was worse.”

May 11, 2008 by Jonina from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean and safety.
• No comment.

“The hotel staff is friendly, helpful, etc. Good quality of the hotel public spaces and facilities. The cleanliness of the hotel room, lobby, facilities, etc is very good.”

May 3, 2008 by Monica from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and overall comfort of a 4 star hotel.
• I liked everything.

“The hotel was located just walking distance to central Copenhagen. It was just by the waterfront so you could go outside at night and have a drink and really enjoy the waterfront view.”

Mar 31, 2008 by Matt from Chelsea, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Marriott Copenhagen had outstanding service and was kept immaculately clean.
• The hotel restaurant was awful.

“Our stay at the Marriott Copenhagen was stellar from start to finish, even for this picky traveler. Easily forgiving rather loud-colored (green) floral carpeting in the room, and a shower that pooled instead of draining completely (perhaps unique to our room), it was a memorable stay. From the views out the window, the trademark comfort and linens, the punctilious service, and the well-appointed business center, to the lavish bathroom with tub and glassed-in shower, the ample self-serve breakfast and the pleasant staff, the experience was solid star-quality. It would have been perfect except for our experience at the hotel's only restaurant (the single option being surprisingly little to choose from, for a Marriott). The wait for a table was almost 15 minutes even though the restaurant seemed empty - the result of an unattended host station, no doubt. We should have known better right then, but without much choice we then had to sit through a menu with poor selection, promising food that just did not match its price when it actually came, and service that failed to deliver at all on multiple promises of more bread, among other things.”

Mar 25, 2008 by Ehab from Springfield Gardens, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[5]

• Friendly staff.
• Location wasn't ideal.

“It is a nice quiet hotel with a nice view but a bit of a walk to get to the main shopping area of Copenhagen.”

Mar 23, 2008 by Allen from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location-amenities-deluxe level services and food services.
• Nothing.

“Modern in keeping with Danish decor. Discrete with fantastic setting overlooking river on one side and city center on the other. Quiet with incredible beds and bathrooms.”

Mar 22, 2008 by Krishna from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff allowed early check-in.
• Overpriced restaurant, bar, and souvenir store.

“A great value for the money. The nice, friendly staff allowed us to check-in early. It's only a 10 minute walk to the train station and 15 minutes walk to Downtown and the main tourist attractions. The hotel is right on the water and has nice views, and the lobby is attractive and full of a great selection of international newspapers. As for negatives, I can say that the restaurant, bar, and souvenir store are incredibly overpriced. Also, there's nowhere else to eat or shop within less than a 10 minute walk.”

Mar 17, 2008 by Larry from Wasilla, AK
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Wonderful atmosphere.
• Concierge was not up to par.

“Wonderful people and atmosphere. Walking into the lobby was a relaxing moment and I knew I did not have to worry about details. Staff was friendly like last time and remembered our last stay. Concierge was very friendly but not as effective as hoped.”

Mar 13, 2008 by Kevin from Newtown, PA
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[3]

• It was very clean and the room was of good quality.
• The front desk staff did not know the idea of customer service.

“The front desk staff insisted that I pay $10 to get an internet card to prove to them that I had paid for a free breakfast, and said it was my responsibility to make their records correct. This was blatantly unacceptable and goes against every fiber of customer service. I would never recommend this hotel to anyone for this reason.”