User Reviews for Reef Club Cozumel

Research User Reviews for Reef Club Cozumel (1-20 of 23)

• Add Your Own Review »

Sep 6, 2008 by Gary from Dallas, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Rooms were nice and big and the overall service was excellent.
• Restaurant selections were lacking.

“This is a decent overall hotel. The restaurant selections are lacking and the beach is not nearly as nice as the pictures lead you to believe.”

Jun 9, 2008 by Bill from Pelham, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The food and service at this all inclusive resort was very good.
• The rooms, especially the bathroom showed a little age.

“NA.”

May 18, 2008 by Marilyn from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beauty, relaxing.
• They could improve the variety of the food.

“I really enjoyed the atmosphere, views, staff and quality of rooms, service and organization. Very friendly, easy to navigate, amenities on site were good and had shops, car and tour services on site. Compared to other hotels we saw on the island, we were real happy to be staying at the Wyndham it compared much better.”

May 3, 2008 by Suzanne from Westborough, MA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[3]

• Food was better then it looked, quieter then expected at night.
• Too crowded.

“Was warned to stay away from all inclusive. Was nice to visit an all inclusive so that we could make our own impression but won't be visiting them again.”

Mar 24, 2008 by Judy from Aurora, CO
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[5]

• Room was right on the beach. Activities nice.
• Maid service did not refresh shampoo & wash clothes daily.

“A lot of activities for children and adults. Disappointed that the maid service did not refresh shampoo and wash clothes daily. Bartenders were rude but otherwise the overall staff was very nice and helpful.”

Mar 19, 2008 by KAC from RI
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[6]

• Atmosphere, friendly staff.
• Too far from town, should have own shuttle bus to transport to town and back.

“Just returned from staying a week at this resort. Beautiful place with very friendly and helpful staff. Food was good but not a wide selection of entrees in the reservation only restaurants. I wasnt happy that we needed to make reservation days in advance. Beach, bar and atmosphere were topnotch. We had a problem with our shower in our room and had to call 4 times in one day for someone to come fix it. Also room wasnt equipped with an iron as it should have been and that took hours to deliver. But other than these 2 small problems our stay was fantastic and I would recommend this resort to anyone. Bring cab fare. Roundtrip into town for 1-2 people is $26.00 or 13.00 one way, very expensive Wyndam should provide a shuttle bus into town for guest a few times a day.”

Mar 7, 2008 by Marc from Houston, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[9]

• Good activities. Good reservation restaurants.
• Service Poor. Buffet horrible. Not enough bars or beach chairs.

“We expected the Wyndham name to mean quality, and this hotel is woefully lacking in that area. Not even considering the sewer smell from the sanitation area, overall there are just not enough people working there. The people they do have try to do their best, but it just seems mismanaged and stretched thin i.e. coming to clean our rooms at 5 PM, just as we are trying to change and shower before dinner, running out of food for lunch buffet and as a result half the resort flooding the snack area for burger and fries. Not only was it mayhem, but I can get that at home! I want Mexican food in Mexico, unacceptable. I didn't have one taco or enchilada the whole time. Buffet food was horrible. Drinks were weak and hard to obtain. All in all I would not return to this property.”

Feb 22, 2008 by Marcus from Minneapolis, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• The staff was very helpful.
• It's rather tight quarters for as remote as it is.

“This is a nice tourist class resort. They don't blow you away with quality, but it is clean, offers a fair amount of amenities, at a reasonable price. The staff was helpful for the amount of guest they were serving. It has a sandy beach, but you have to walk over coral in the shallows. It has one tennis court in fair shape, a sports court, and small workout facility with 2 treadmills and a few free weights. It is as relaxing as you want to make it. It reminds me of a Carnival Cruise ship on land.”

Feb 10, 2008 by Scott from Az
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Turn off the TV and enjoy Mexico and go fishing.
• Only has xx and tecate no corona.

“My wife and I are members at this resort and it is a great place for us and our kids. I'm reading some of the complaints and I cant hold back the laughter. People come on this is Mexico get off your but and get some water from the main jug by the bar who cares! We get so used to our way of living and 2 when you are rude why some one should be nice to you. Every time we had a problem they fixed it. And yes you will have a problem at some point in time on any vacation just give them an opportunity to fix it. And oh yah I almost forgot we are in there country take some time to learn the language they will appreciate it. The staff is awesome give them a try you wont regret it. Lastly it is impossible to please everyone remember that.”

Feb 8, 2008 by Bruce from Vancouver, BC CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[6]

• The AC blaring in the public areas.

“Upon check-in we got a very tiny room located behind the main buffet restaurant. Very disappointed by the room itself. The food at the buffet was horrible. Upgraded at a cost of $55 per night per person to the much nicer Sabor section of the resort where everything from the room, pool, restaurants and bars were nicer. I don't think I would have tolerated my stay at the Wyndham without the upgrade. Once moved, we settled in and enjoyed our stay. And we are not picky travelers, but the main part of this all-inclusive resort was just not for us.”

Jan 2, 2008 by Joy from Jeffersonville, IN
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[7]

• Close proximity to beach.
• Watered down drinks. Awful. What's the point of air? Would not recommend.

“This property is nice looking, the grounds are pretty, but the hotel itself needs some renovating. Which I believe they are doing in phases. They provide one bottle of water per room, and then you have to refill it every day yourself. The refill "station" is one bottled water cooler for the whole resort.”

Dec 15, 2007 by Carol from Orting, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The staff was really friendly. Room was clean. Had allots of thing to do without leaving the hotel.
• The beach was rock. The food was good but served warm.

“I think this hotel should be rated higher then what it is. We would love to go back next year. The staff was a great help with everything and they did it in a timely manner. The activities staff was awesome. The show at night is not to be missed. The food was great but the food at the buffet was severed warm most of the time. The other restaurants had great food and it was hot because it was cooked to order. I would highly recommend this hotel. Great price great staff and clean friendly environment.”

Sep 13, 2007 by Lr from Df MX
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[9]

• It's a comfortable hotel, very clean and nice.
• They didn't clean our room one day, and some of the staff members were not friendly or helpful.

“It's a nice hotel, with clean facilities, big, great pools, only it takes a long time to find something to eat or drink, and have to stick to the restaurants schedule (probably one of the first things you want to avoid during your holidays is to think about time tables) Drinks are awful, very cheap stuff, not even national (Mexican) low price drinks, just unknown mockup brands. We had to stick to beer and it was not good either. They didn't clean our room for one day and there wasn't any bottled water in it. One of the ladies at the front desk was rude and she didn't even apologize for not having the room cleaned. It was not a resort at all.”

May 31, 2007 by Mary Ann from Dallas, Texas
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[6]

• Management staff was rude and inconsiderate.

“I stayed at the "Sabor" section of the Reef during May 11-14, it was awful. So bad they even tried to give me 1/2 on my next trip there. I told them I wouldn't go back if it was free. We never had drinks in our frig, the management staff was rude. One night we didn't even get to eat. Management has to make reservations and somehow it didn't happen. Even spoke directly to the same manager, he could have cared less. They would not serve room service because it was raining some. They told us they would bring us umbrellas so that we could walk to the other side (the family section) and eat at the buffet. We never received umbrellas. We paid for an all inclusive. Every time we asked for something, we never received it. It was a horrible experience. ”

Apr 22, 2007 by Jim from Middlebury, VT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• The staff was very friendly and the food variety was very good.
• There was a smell of sewage by the tennis court every day.

“The hotel, food and service were great. ”

Apr 20, 2007 by Zoe from Dallas
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• The staff, the members rooms, the plants.
• Leaving.

“In may we will be going back to the reef club in cozumel for the fourth time. This year we debated over other destinations but in the end the wife and kids love the island, the resort, and all the employees. Once again we will be staying in the members section of the resort in a JR suite. Note: most of the people who complain about this resort typically stay in the hotel rooms. You will almost never hear someone who stayed in a JR suite or studio room complains. Last year and this year I purchased a time share week (VIP certificate) ahead of time from an existing member. On average we save a few hundred dollars using one of these member weeks. If you know anyone who is a member of the reef club in cozumel ask them to give or sell you one of their VIP weeks. ”

1 of 1 people found this review helpful.

Mar 4, 2007 by Irene from MN
Overall Rating: 4
Cleanliness:[1] • Staff:[4] • Location:[8]

• The plants around the hotel were nice.
• I found the resort dirty, availability of bottle water and ice was very poor.

“I would suggest that you stay at a different resort if you would like to visit Cozumel. We did not like the fact that you had to beg for a bottle of water and then fill it up at the warm bottled water station. There was no way to keep any thing cold and ice was not always available, only when the bar was open. There was always a line at the bar to get anything ice, pop, or a drink. The staff was very slow and not very helpful at all. The maid would take the dirty towels but never brought clean ones back. There is a very bad sewer smell in parts of the resort depending on the wind direction. The brochure said they had nightly entertainment but there was never any information available as to what it was going to be or where. The taxi transportation was very speedy. A rental car would have been way cheaper. They didn't seem to have any standard pricing, what ever the driver felt like charging, they charged. The snorkeling and weather was very nice, the saving grace of our trip to Cozumel. I would definitely stay at a different resort if I ever visit Cozumel again.”

2 of 2 people found this review helpful.

Jul 11, 2006 by Joe from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was excellent and very helpful.
• The Beach is not really what you would expect.

“Basically our group was all scuba divers. If you plan on scuba diving then this is a great resort to go to. STAY away from Sand Dollar and go with Emerald Dolphin Dive Services (987) 872-32-70. Sand Dollar was cattle boats and they had a lot of people to get on and off. No room for relaxation. Emerald is smaller but you are given one on one attention and the food was excellent. Anyway about the resort. The positives are the staff is friendly helpful. Our group tipped one or two bucks at dinner and left $2 per day for housecleaning. It never hurts to leave a little tip. Really they work very hard and for the few extra bucks I think they appreciated it. The rooms were pretty good. Cold and clean. The water in the shower comes out brown for about a second and then goes clear. The food was adequate. If you want 5 star dining then this is not the place to go. However if you are comfortable with buffet style okay food then no problem. The pools are okay, however, it seems like the filters did not run that much but nothing that awful. If you go to the swim up pool bar watch out. There are people that sit there for 5 hours and never move. A lot of people at the bar were obnoxious. The drinks were okay. Again nothing great. Rocks and seaweed. However if you just want to lay in a chair it might be okay. Just don't think you'll stroll down the beach without cutting your foot on the rocks. There is very little sand. Basically if you are a couple looking for a romantic get away. Don't go here. It is not worth it. My wife likes to relax and lay by the pool and beach. Both of these are not strong points. If you are scuba divers then this is the place to go to because you'll dive all day, eat, drink, lay around, and sleep. Basically you'll be so tired all the bad stuff seems trivial. ”

4 of 4 people found this review helpful.

Nov 25, 2005 by dan from ft wash pa
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Something for every one in the family.
• Plumbing is not the best, but we are not home either.

“We have been there twice in one year and found the place to be clean, the staff to be over all helpful understanding the language barrier. We are not demanding customers and travel a lot all over the world and find the food a little bit "different" Other guest are usually our largest complaint when we travel. Travelers feel that they must be rude and selfish in order to have a good time. We find this true just about everywhere we travel. pushy inconsiderate and ignorant. Enjoy the reef club for what it is. Dive, eat, and drink.”

1 of 1 people found this review helpful.

Jun 17, 2005 by Pamela from Lees Summit, MO
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[8]

• Kids club was wonderful and the workers were very good with the children.
• The food was horrible. We went in town and ate several times.

“Beautiful location. Food is lacking in all areas, including flies on food. Kids club was awesome for our 8 year old and 5 year old. Hotel Staff were not very accommodating. Take bug spray. ”

3 of 3 people found this review helpful.

Jun 6, 2005 by Laurie from Dallas, Texas
Overall Rating: 1
Staff:[1] • Location:[1]

• Absolutely a Petri Dish NOT a resort

“DO NOT WASTE YOUR MONEY. If you do plan to stay at Reef Club, be sure to take an extra $200. According to the Dr. that had to make a house call to my room, he sees at a minimum of 1 person daily for food bourne illness... this is NOT travelers diarreah, these are "organisms" e-coli, salmonella at the worst. It's not the water it's the food left out for hours at a time in the "all inclusive" buffet..Worst 9 days of vacation of my life. ”

4 of 6 people found this review helpful.

May 31, 2005 by Shannon from Cedar Lake
Overall Rating: 9
Staff:[5] • Location:[10]

• Awesome experience...fantastic time....excellent weather....A+
• The hotel staff (regardless of where you stay) needs to remember why you're there.

“Cozumel -- two words -- simply paradise. The weather is spectacular and it doesn't matter if you want to hit the pool, head to the beach or catch a cab downtown....its a vacation you will never forget...trust me. We've been there twice.”

2 of 2 people found this review helpful.

May 2, 2005 by Sergey G. from Freehold, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[8]

• rooms, kids activities, cleanliness
• rude staff, lots of small problems

“Nice rooms, excellent kids activities, very clean.

Lots of underwater rocks at the beach, but good snorkeling.

Staff often rude or unhelpful: we reserved a restaurant for 8, got there 10 minutes late, were told we could not be served, then told we had to sit at separate tables on opposite ends of the room (even though only 2 tables were occupied), then asked to pay $30/person to sit at one table. All prices are in dollars, but change given only in pesos. You get one bottle of water per room, then expected to refill it. Child tore hotel's ID bracelet, tried to charge $2 for replacement. Mistaken(?) room charges for services never ordered or provided.”

3 of 4 people found this review helpful.