User Reviews for Presidente InterContinental Cancun

Research User Reviews for Presidente InterContinental Cancun (1-20 of 52)

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Nov 30, 2008 by Vicky from Black Canyon City,AZ
Overall Rating: 9

• The beach and the staff!
• No balconies in the rooms.

“This is one of Cancun's older hotels so if you are looking for glitz this is not the one to stay at, but it has the best beach in Cancun, the staff there is outstanding, the grounds and lobby area are beautiful the room was nice, I just wish we could have had a balcony to sit out on at night and in the morning.”

Jul 12, 2008 by Helen from Irvine, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[7]

• The lobby was the best thing about this hotel - very clean and modern.
• Poor room quality, poor service.

“Beware! The hotel, aside from the lobby and pool areas, is very dated. There were rust stains all over the bath tub, a foul smell in the bathroom and hallways of the hotel. And there were lots of extras charges (resort fee, service fee, and cover charges to dine-in the hotel restaurants). Definitely not a 4 star hotel. More like a 1star motel.”

Jul 12, 2008 by Luis from Huntington Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was clean and attractive with great service.
• Hallways looked old and rooms were a little small.

“Everything was great in the hotel except the hallways which could use some remodeling and the $21+ per night fee that can add up to a hefty amount in the end. Beach and pools were kind-friendly and beautiful.”

Jun 13, 2008 by Qian
Overall Rating: 2

• The beach is nice.
• Stuff at front desk are not friendly and don't know what they are doing, sheet is dirty.

“I don't like this hotel. The staff is not friendly. I couldn't get help from them. They didn't change the bed sheets even. I called them to change and they are slow to response. It is definitely not 4 star hotel as I expected. I would not recommend it at all.”

Jun 5, 2008 by Nayeli from Las Vegas, NV
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• Lobby was very nice and food was excellent.
• Charged additional $21 per day at checkout!

“Not happy with the $21 per day charged at checkout and the high pressure timeshare sale.”

May 14, 2008 by David from Glenwood Springs, CO
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beautiful grounds, pool and beach area.
• Additional resort and service fees.

“This hotel is aging, but it is very well maintained. Upon checkout charged additional $ for a two night stay.”

Apr 23, 2008 by Jen from Jersey City, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The beach was beautiful, well-kept and very swim able unlike at some other properties in Cancun.
• This is a family friendly hotel, so as a couple, we were very bothered by the screaming kids and babies all hours of the night.

“The sales people are very aggressive here. The hotel seems to cater to locals. The beach is the best aspect of the hotel and it is a very nice, clean hotel. Just don't expect resort-type amenities.”

Apr 15, 2008 by Becky from Pagosa Springs, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The pool and beach area.
• There were many fees that the hotel added to our stay.

“Excellent Hotel overall but very expensive restaurants and many extra fees at check out.”

Apr 10, 2008 by Melissa from Newcastle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The pool and beach.

“Beautiful beach and amazing pool. Rooms were very clean, comfortable and fresh. However, I wish they didn't allow smoking inside the hotel lobby and hallways though. I also wish I had known ahead of time that they would have a daily cleaning fee and maintenance fee. This was never mentioned when reserving the room or when we arrived.”

Mar 31, 2008 by Valerie from Mays Landing, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The outdoor attractions of the hotel are fabulous, great pools and excellent food service at the beach.
• The room bathrooms are really small and look old.

“Great experience overall, attentive staff, great pools, restaurants, and beautiful private beach. Very close to clubs and stores.”

Mar 18, 2008 by Lois from Sparks, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• The beach was fantastic.
• The staff was not helpful in directions or money exchange.

“The hotel charges for everything, even coffee in your bedroom. The location was far from restaurants but the beach was spectacular.”

Mar 10, 2008 by Herb from Bloomsburg, PA
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[6]

• Nice beach, proximity of supermarket.
• Fees, cost of everything, failure to disclose mandatory fees.

“We were charged mandatory, hidden $20 service fees for each day we spent at the hotel.”

Mar 6, 2008 by Derek from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Great beach, beautiful pool area.
• Complacent bartenders, expensive drinks and food.

“The amenities at this hotel are excellent. Phenomenal beach and pool areas. The food and drinks are really expensive, and the staff was great except for the bartenders.”

Feb 25, 2008 by Daniel from Berkaley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk service.
• Extra charges for coffee and the 1.25 for every call placed.

“The best thing about the hotel is their beach and that the keep it very safe.”

Feb 23, 2008 by Bette from Loma Linda, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Beautiful beaches.
• Older, needed a little repair.

“It was fine, not exactly luxurious, but nice.”

Feb 6, 2008 by mom23pups from California
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing good to say!
• Too many to list. Front desk manager/staff.

“My husband and I stayed at the InterContinental Presidente Cancun Resort for two reasons. A 2-day business meeting and our 25th wedding anniversary and to say the least, we were VERY DISAPPOINTED. This place is NO resort! If you are a non-smoker, I do not recommend staying there unless you are guaranteed a non-smoking room. My husband has asthma and I found out when I got home, from the doctor, that I am allergic to cigarette smoke. We stayed 7 nights and of those 7 nights we were told each day, when we asked, that the hotel was 100% booked and that we could not change to a non-smoking room. On our 5th night I could not stop coughing from breathing the second-hand smoke in the hallway and what was coming under our door into our room, so I had my husband call (at 12:30 am) the front desk to ask again, getting the same answer as before, 'they are 100% booked'. The next morning I packed our bags and went to the front desk, with no voice, and asked for a non-smoking room or a late check out because I could not stay another night in that room. The lady at the counter found me a non-smoking room in less than a minute. By then it was already too late and both of us were not feeling well for the rest of our trip, we still had 3 more days before we were to leave and did not do much but TRY to rest outside in the fresh air. This was a VERY BAD experience for the first time to Cancun. Two weeks later we are still not feeling 100%.”

Jan 13, 2008 by Joyce from Atascadero, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Absolutely nothing; not west in quality at all.
• 20 words are not enough to get started.

“If you are thinking Westin is a quality brand, think again before staying in Cancun. This hotel is rank- dirty, disorganized, noisy-bad to the bone. In desperate need of remodel. Westin should be concerned about attaching its name to this joint.”

Jan 9, 2008 by Gwendolyn from Concord, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It has a good beach, a separate adults only pool, and a lot of out door space.
• The rooms are a little small. They need a few more people at the front. There were usually just two.

“It is a nice hotel except the rooms are a little small. We missed the daily complimentary bottle of water that the hotel supplied last year. I missed the Audley's toiletries that the hotel provided last year. The Audley's soap is the best in the world. I was disappointed. We miss the water fall that use to be at the main pool. It was quite tranquilizing. My husband is a heart patient. While sitting under the water fall my husband had such relaxed look on his face. Something that I do not normally see.”

Jan 9, 2008 by Sue from New York, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location.
• Not knowing the actual amount in resort fees until after you are stuck with the hotel.

“I just returned from my stay at the Intercontinental President in Cancun and was displeased about the additional "resort fees" and "services charges" that I had to pay upon check-out.”

Nov 16, 2007 by Joao from Sao Paulo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• Extra charges.

“The hotel is great, but it charges too much for everything besides lodging. At the end of the stay, I was charged usd10/day for resort fee and usd10/day for services fee. Is that correct?”

Aug 20, 2007 by Donna from Shelby, NC
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[5]

• The hotel was in a good location to restaurants and shopping. You could ride a bus to attractions.
• The food was not good but the prices were double what you would expect. The pools were not clean and the water was hotter than my bath water.

“I would not want to go to this hotel in future visits to Cancun. There are much nicer hotels for the same price. There is only one restaurant in the hotel, the menu is limited, and food is not good and very expensive. Breakfast for two people $40.00. The staff was friendly and helpful. This hotel seems to cater to Spanish speaking people, very few Americans. The beach was wonderful, blue clear water, clean, and semi private.”

May 22, 2007 by Courtney from Bend, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The beautiful lobby bar at night.
• How expensive the restaurant and bars were.

“The hotel was very nice. The drinks in the bar were a little expensive, as well as the food (breakfast buffet for 2 people was over 40$) Beach was pretty nice, but roped off swimming area was too small, (water was extremely shallow) and almost everything closed up pretty early. Even with these complaints, we still enjoyed our stay and would probably stay there again in the future.”

Feb 8, 2007 by Rachel from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The beach was really nice.
• No extras, coffee in the room are $3.50!

“An excellent value for the price. On a great stretch of beach (a lot of the beach elsewhere was washed away by hurricane Wilma!) With calm water. Nice pool and fitness center.”

1 of 1 people found this review helpful.

Jan 3, 2007 by Tj from The Woodlands, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Lobby under construction.

“The hotel is not competitive with other hotels in Cancun for the star rating. The lobby is under construction and the hallways to your room are gross. The hotel tried to stop me from bringing a dominos pizza to my room telling me it's against their policy. I talked to the dominoes driver: he told me it's the only hotel in Cancun that doesn't allow pizza in the hotel room. It was an ugly situation to be put in!”

Dec 31, 2006 by Frank from Toronto, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• Beach.
• Lots of noise from nightclubs in large tower if room faces lagoon.

“Beach is amazing, very large beach and pool area, bigger beach than many other swankier looking hotels. No phones in lobby. Main tower unfortunately gets a lot of noise from nightclubs while you're trying to sleep (it goes past 6 am - even if you've gone out, it'll keep you up if you're back before 6 am), we asked to switch to the smaller tower that receives a little less noise. Should see about doing something if possible to reduce noise from clubs.”

Dec 31, 2006 by Olufemi from Madison, MS
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[9]

• Nice beach and convenient location.
• Coffee maker in room but coffee packets not complimentary.

“Nice location in Cancun. Beautiful beach. Attractive redesigned lobby. Room needed some updating and was a little dark.”

Dec 7, 2006 by Marius from Oakland, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Hotel was clean.
• Hotel is under construction.

“Extra charges for a use of public spaces, another service charge of some sort etc was a rip off it should have been price for the room and tax only.”

Sep 26, 2006 by John from Cathedral City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, beach, staff, room, room service, service at the beach.
• Nothing.

“Marvelous place in the heart of the beach resort at Cancun.”

Sep 12, 2006 by Steve from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pools/grounds/beach were fantastic.
• There was construction going on during the day and the hallways weren't real impressive.

“A nice convenient hotel that has excellent grounds/beach/pools, but is in the midst of some expansion construction at the moment. The construction noise was only during the day though and was not that disruptive. ”

Aug 24, 2006 by Chris from Lincolnshire, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[6]

• Nice beach and location- friendly service.
• Way over charge for everything and was under construction with jack hammers roaring.

“This is no place for a family... a hot dog snack with coke for 3 kids and hamburger & nachos for the parents was $ 100.00 with tip !!! my 5 year old got his foot gashed in a loose board in the wood deck by the pool and had to get stitches. we left after only 2 days. the jackhammers and pounding of thistles by tile repairs was deafening!”

1 of 1 people found this review helpful.

Aug 19, 2006 by Henny from Downers Grove, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice beach, friendly staffs, location.
• Very noisy with children at hallway of hotel rooms.

“Old hotel but very convenient location, very nice white soft sandy beach. Children run wild in hallway of hotel rooms in the early morning and night...got 10calls around 1.30am from some children...room kind of small even we have to upgrade it to higher floor for extra used 40...a night...we should have stayed at different hotel knowing we had to upgrade the room using expedia.com and all the noises.”

Jun 27, 2006 by Lisa from Auburn, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location beautiful blue water and beach.
• Food and drink too expensive found hairs left in the shower the towels were stiff.

“The hotel has a beautiful location beach and water. The food and drinks were pretty expensive but you probably find that at any hotel.”

May 29, 2006 by Carmen from Mission Viejo, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Location. Close to restaurants, shops, etc. Free internet access.
• Smelled like paint, standoffish attitude.

“It was above average, but a lot of repairs needed to be made. The staff wasn't very friendly/customer service oriented. There was a strong smell of paint in our room the whole time we were there. It was nice to have free internet access. I would not recommend it to my friends.”

May 15, 2006 by Natali from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quality, location of the hotel was excellent. It is a very good place for families with children.
• The hotel restaurant is expensive.

“The hotel's architecture is very nice, the rooms are clean and neat, not too big but there is room and place for everything. The beach (just next to the hotel) is very shallow, which is good for families with small children. The pool was very nice and clean too (they have beech towel service and so on'). Restaurant and extras are expensive.”

May 1, 2006 by Toni from Hermiston, OR
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Hallways and common areas clean and smelled nice.
• Not allowed to use the fridge in room; only mini-bar items they provided.

“Not quite what I expected. The balcony was a ledge; the bathroom was like a cave - dark. The doorman tried to confiscate our bottles of water and grocery items, then they locked us out of the mini bar in our room. Charged for local calls; no Internet in rooms. On the whole, the President has recovered from Wilma better than most. Room was clean but no water when we arrived and bathtub had problems. Their business center did not have a printer. Concierge was not helpful.”

Apr 13, 2006 by Sun from Sammamish, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great beaches, friendly staff,. Great facility
• A bit of painting and fixing up Going on, but understandable.

“This hotel is a great place for a family to lay on the beach, play in the sand and surf, swim in the pool. It had great access to downtown Cancun as well as the Mayan sites to the south and west. I wish I was back in Cancun and at the hotel!”

Mar 20, 2006 by Jennie from Highland Park, NJ
Overall Rating: 4
Cleanliness:[5] • Staff:[10] • Location:[8]

• Friendly staff.
• It was very loud and difficult to sleep. There wasn't any sound barrier in the rooms.

“The hotel was under construction and was not fully open. There wasn't any sound barrier and you could hear everything in all the rooms. It was very difficult to sleep.”

Sep 16, 2005 by Hyde from Florence, KY
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• Nothing was good.
• Hidden Charge.

“They tried to charge resort fee or something they can not explain what for it is. They have to include all fees to original price, otherwise we can not compare with other hotels when we choose.”

Jun 18, 2005 by Matt from Fort Collins, CO
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[8]

• I liked that my price was met for a 4 star hotel
• This did not meet my 4 star expectations - try the Hilton

“Relatively clean with good location in relationship to the heart of Cancun. Overall the hotel is nice, but it should have a 3 star rating instead of a 4. After two days I departed this hotel and went to a real 4 star - The Hilton Resort. Same price.”

Jun 17, 2005 by Kevin from Grandview, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The service was exceptional.
• I would like to receive information, without being pushed into a time share presentation.

“Hotel is almost 30 years old, so it could use a slight make over. Hotel staff and service is EXCELLENT. The beach and pool are great for kids. If you like ocean waves roaring into the beach, this is not the beach for you. If you like calm ocean water, it is perfect. The massage on the beach can't be beat ($50 for 1 hr.)”

May 25, 2005 by David from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great service at front door & front desk
• Nickled & dimed you with charges on items normally included with room

“Excellent front door and front desk service. Exceptional quality room for the price(at first glance. Pathetic(almost non-existent)waiter service at pool and beach. ”

May 17, 2005 by Maye from Vallejo, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• on the beach
• ugly lobby

“clean,confortable, very nice staff. could use a little cub appeal.”

May 12, 2005 by Desiree from Mckinney, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[10]

• The location was great, and the pool was wonderful
• It was dirty, and the rooms weren't anything like the pictures.

“The hotel is in a great location, but the rooms and cleanliness is nothing like the photos. The pool area was great, but they really need to look into cleaning better, and painting the walls again.”

May 11, 2005 by Amy from Hudson, CO
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location was great and the beach was the best
• Lots of kids - every morning and every night the kid across the hall was crying

“The Hotel was very clean and nice - although it rained slightly and they decided not to have happy hour at the pool - the food was way overpriced - the staff was helful and nice although the first two days we had to dodge them so we wouldn't have to listen to the sales pitch. Overall if I were traveling with little kids I would go here again.”

Apr 22, 2005 by Nikki from Queen Creek, AZ
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[9]

• the beach the president is on is the best beach in Cancun, it is beautiful. It is just a short walk to all the cool city stuff.
• This was not 5 star. The rooms were like 3 star...if that. Service was only good if you tipped huge.

“The beach is beautiful at this hotel. The staff is okay if you tip them in advance. The President is located just a 5 min. walk from the hub of the nightlife, restaurants,shopping,etc. You need to be near other places to eat because the food was not good. I was charged 32.80us for 3 12oz bottles of water in our room. I wouldn't stay at the President again. Very disappointed in the hotel...loved Cancun. In fact, we are going back in June!!”

Mar 15, 2005 by Anthony from Gurnee, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room were very clean and beach was excellent.
• The extra $17 a day charge and the water was too calm and shallow.

“The hotel itself was very clean and nice. However, be wary of the extra charges per night. It is not located in the most convenient location as you need to walk to get to most restaurants. Finally, the beach is beautiful but the water is too calm and shallow.”

Jan 27, 2005 by Don from Great Falls, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Slightly older, well maintained property - 4*
• Minor room maintenance issues, all fixed promptly

“Nice hotel with one of the best hotel beaches in cancun...great location, able to walk to nearly everything...slightly older than the tier one" class of newer hotels but very clean, very nice and very comfortable...would stay there again."”

Jan 21, 2005 by June from Chaska, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The best beach and waterfront, white sand, very clean and safe
• Stay away from the rooms on the street side of hotel - too noisy

“The best beach I have seen in Mexico! The water was absolutely superb. Clean, soft white sand-very soothing to the feet, no rough coral or rocks to climb over like other beach resorts. Cool little teeky huts for those who need a break from the afternoon ”

Jan 20, 2005 by Heather from Orion, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Tried to get us to pay a $17 per day service fee" for the hotel."

“Beautiful comfortable rooms. Daily turn down service and attentive maid staff. Large beautiful clean beach on the ocean.”

Jan 14, 2005 by Svetlana from Overland Park, KS
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[9]

• Great location, a room with a great view, one of the best beach locations
• They wanted to charge me extra $10 in random fees and $7 for gardener's tip per night

“The hotel was very nice, amazing beach, friendly staff, nice view from the room.”