User Reviews for Carlton Crest Hotel Sydney

Research User Reviews for Carlton Crest Hotel Sydney (1-3 of 3)

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Jan 15, 2009 by Jim from Silver Spring,MD
Overall Rating: 9

• The location close to the train station.
• The excessive charges for use of the internet.

“The Citigate Central in Sydney is good value for money. It is conveniently located near the train station. The neighborhood is not upscale, but it seems to be safe. It is an easy walk to Darling Harbour.”

Dec 15, 2007 by Vlad from Sydney
Overall Rating: 5
Cleanliness:[7] • Staff:[2] • Location:[8]

• Swimming pool and proximity to CBD.
• Complaints were not handled properly clearing lady accidentally threw out a plastic bag with $300 worth of makeup.

“Excellent location so it's very close to most central places in Sydney. Also within walking distance to central railway station. Staff however made our stay terrible. Cleaning staff accidentally threw out a plastic bag left in the room and they refused to compensate even after speaking to the manager and writing a letter because they argued that it was stolen and I should have kept valuables in the safety deposit boxes. The thing is makeup is not considered as "valuables" and their argument is flawed because the security records indicate that the door was not opened by anyone other than the cleaning staff. This really stuffed up the holiday because the makeup bag contained some medication which was difficult to obtain easily. Mistakes happen but absolutely every single staff member Ive dealt with at this hotel treated my girlfriend and I as children.”

Mar 10, 2007 by William from Fort Collins, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Safe, clean, helpful staff.
• Name change one week prior to stay was confusing.

“Clean, quiet, covalently located, helpful staff.”