User Reviews for Imperial Surf Apartments

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Nov 13, 2009 by Rose from Wellington
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, great value for money.
• Need to choose your apartment as some much better than others though are the same price.

“This hotel now has a really good general manager and the hotel appeared to me to be really well managed. The rooms are clean and the staff is friendly and helpful. The apartments vary in decor and hence you can choose one that has been updated pretty much for the same price as one that hasn't. Apt 14D has a brand new designer kitchen and new tiles etc and is a great apartment to stay in. Quiet except for the waves which are lovely to hear when the doors are open. The apartment has balcony on three sides, one side facing the beach so it is a great place to be. The morning sunrises are outstanding. Recommend it.”

Sep 16, 2007 by Caroline from Melbourne
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[5]

• The location, close to the beach and main town, cavil avenue.
• Very dirty.

“I was very disappointed with the room that we stayed in. We arrived late in the evening to find that the room was dirty. The bed spread was stained and dirty; there were coffee stains on the table and runner. When I went to use the spare blankets instead of the dirty bed spread, the blankets were moldy, leaving a disgusting smell throughout the apartment. When we complained the next morning and asked to move to another room, they offered to clean the room. When the cleaners arrived, we were told that others were staying in the room and there was no time to clean the apartment. There were no spare bedspreads, so the cleaner washed out the stains and put the bedspread out on the balcony to dry. The list goes on there was hair in the shower. We were extremely disappointed with the cleanliness of the apartment and will not be staying there again.”