User Reviews for De La Ville InterContinental Roma

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Jul 25, 2008 by Ron from Salem, OR
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Public spaces were very nice. Staff was efficient.
• Probably the worst bed we have ever experienced in any hotel.

“Overall, a very nice hotel, but our room was in bad need of paint, so even though it was very clean, the impression when you looked at the walls was shabby. The bed was pathetic. As with most king beds in Europe, they are two long twins pushed together. However, the edges on these were very hard, so you needed to avoid the center. One side was extremely hard and rather lumpy. The other side was better, but still, in order to sleep on it, we had to strip the sheets off, put the comforter on the mattress, then remake the bed on top of that in order to get any sleep.”

Jul 23, 2008 by Rob from Maple, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Location and helpful staff.
• Payment for upgrade in room and extra bed for children. Initial smell in room.

“A good hotel that met with our expectations. It was in an excellent location in central Rome close to the nearby Subway. Bathroom was first rate and bed was clean and comfortable with good comforter. Downside was paying extra Euros for room upgrade (in size) and to accommodate a bed being placed in the room for children (we were 4 people). Excessive charges for phone were annoying. The initial smell in the room was strong and from daily use of spray which was not used to rest of the stay.”

Jul 3, 2008 by Lisa from Jacksonville, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff and location. The Manager upgraded us to a suite for our last night at no additional charge.
• Our room was a shoebox!

“Excellent hotel with excellent service and excellent location.”

Jun 15, 2008 by Zeina from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We liked the location and the staff who were very welcoming & helpful especially the duty manager, front office manager, concierge.
• We liked everything.

“Very good experience. The location was very convenient, the staff very professional and welcoming. The general atmosphere was warm. We definitely recommend this hotel.”

Jun 5, 2008 by Cheryl from Port Charlotte, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Friendly staff, located at the top of the Spanish Steps, dedicated concierge.
• Housekeeping cleaned our room even though the 'do not disturb' sign was up and disposed of items that we needed.

“Staff failed to notify us that we could access the hotel via a nearby Metro station with an elevator, which caused us to hike up the Spanish Steps every time we went to and from the hotel. They have a button on their phone that says "For anything at any time" but when we called and asked them to replace some bags that housekeeping took (without our permission) they said it was late and that they would have to find staff available to bring them to us. That took over 1 hour- so "any thing at any time" is not necessarily true. But overall, it was an acceptable experience.”

Jun 5, 2008 by Jillian from Vernon Hills, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, clean and comfortable bed.
• Over priced food and beverages!

“Overall a good hotel, but you really need to leave the hotel and eat elsewhere. It was way too expensive to eat there and that was a bit of a disappointment.”

Jun 4, 2008 by Robin from Coral Springs, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had a wonderful view of the city from the Patio Bar. The staff was very friendly and helpful.
• The size of the room was very small. Could not open the mini bar with out lifting up the bed.

“The hotel was fantastic other than the size of the room. They should not even call the room a double. If you have to climb over the bed to get to the closet window etc., you know youre in trouble. Great staff! Very helpful and friendly. Fantastic location and views of Rome.”

Jun 4, 2008 by John from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The staff was absolutely customer service oriented. Pleasant, friendly, & helpful!

“Upon arrival the wonderful service began. Friendly and helpful staff got us to our room and made us feel at home. When leaving the hotel the doorman always made sure that the cab driver knew exactly where to take us for our tour drop off. The room was clean and kept that way by a cleaning staff that we never saw. Location was excellent. We would stay there again, no questions asked!”

Jun 2, 2008 by Vida from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the service and location. The room were fairly good size.
• Only that the Euro is so high. The price to travel to Rome is higher than I expected.

“I will highly recommend this hotel to anyone. I like the location the staff was very friendly. The service in the lobby and the restaurant on the six floor was wonderful.”

Jun 1, 2008 by Cheryl from San Leandro, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[7]

• Accommodating concierge & reception staff.
• No breakfast included.

“Expected a 5-star hotel. The first room they gave us was terrible, dinky corner room - couldn't even open the bathroom door all the way - scuffs and marks on the walls- We complained and they moved us to another which was better. but still not what I would consider five star - even in Europe. We stayed in six different hotels over our three weeks - all four stars - all nicer and all included wonderful breakfast buffets - unlike this one.”

May 31, 2008 by Kevin from Victoria, BC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location is outstanding, top of Spanish steps.
• Hotel room needs cosmetic upgrading.

“We can recommend this hotel for its great location and its walking distance to many major attractions. We would also like to commend on the excellent service of the hotel's guest relations especially Marco who made certain that our stay was memorable. We had contacted the hotel prior to our departure (transatlantic cruise from Miami due to our anniversary) and a bottle of Prosecco was delivered to our room with compliments of the hotel. We highly recommend the American breakfast. We understand the hotel will undergo major renovations in the fall and our room (though clean) will definitely benefit. Our star rating is based on European standard.”

May 27, 2008 by Caragh from Hoboken, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and roof bar.
• Room was small.

“It was fantastic, great location, awesome rooftop bar, comfortable bed, service was excellent.”

May 26, 2008 by Jens from Dallas, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• Nice location, some comfort.
• Room was small, carpet and walls are quite dirty or worn out.

“On the first few elegant setting, but our room was relatively small, the walls and the carpet were covered with stains, scratches and other traces of long usage. The bath room however was in relatively good shape. The restaurant in the patio is extremely beautiful, but the service is not up to the standards of a 5 star establishment. The prices in general are prohibitively high, but do not match to the services provided.”

May 22, 2008 by Ravi from Belmont, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location was excellent.
• The rooms could use light updating/refreshing.

“This hotel is in a great location with easy walking access to most of the major attractions in Rome. The hotel was pleasant overall but I do think it would benefit from some light updating/refinishing. There were numerous old water stains on our ceiling, some large gaps in the tile in the bathroom, and the carpets were showing their age. The staff was helpful when asked questions but they did not have the level of enthusiasm that I have experienced at other deluxe/luxury hotels. Most of the aforementioned are minor details, I would gladly stay at this hotel again on my next trip to Rome!”

May 20, 2008 by Joan from Cordillera, CO
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good location at top of Spanish Steps.
• Hotel is very old, has unappealing entrance and we had a very small room.

“I think this hotel has seen better days. It could use a renovation. Also, Via Sistina near the steps where the hotel is located has a lot of construction going on and is not particularly attractive.”

Apr 27, 2008 by Gordon from Calgary, AB CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location to the Spanish Steps is incomparable!
• Very limited parking and overnight parking prices out of this world.

“For the tourist, this hotel is in a great location. The staff were very accommodating. Parking is limited and very expensive. Room service food is just ok. Overall our experience was great and we would recommend this hotel.”

Apr 25, 2008 by Kristoffer from Washington, DC
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Wonderful location.
• Expensive and poor breakfast.

“Very nice hotel in a wonderful location. Room service and breakfast poor.”

Apr 20, 2008 by Patrick from Valrico, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The most comfortable bed and excellent bathroom. Staff service was exceptional.
• We had to pay 23 Euros for 24 hours of wireless internet service.

“The location is great just a few yards from the top of the Spanish steps and the Spagna Metro stop. The staff is extremely helpful and always ready and willing to help you. The room was of average size by American standards but roomy for European standards. The bathroom was huge by European standards and was all marble and beautiful. The shower/bath had a normal shower head and a separate handheld shower head that could both be used at the same time. We loved this hotel!! Only wish the Wireless internet was free.”

Apr 7, 2008 by John from Bethesda, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very friendly reception staff.
• One concierge was abrupt, but the other was great.

“Lovely stay.”

Apr 4, 2008 by Tony from Lakeway, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location and neighborhood.
• Front-desk staff and general quality of the facility.

“This hotel is in major need of a renovation, both in front desk staff and facilities. My introduction started off on the wrong foot as I was checking in next to an angry French man, then the front desk clerk tried to up-sell me to a room on a high floor, which I declined only to find that we were already booked into a room on the top floor (sleazy attempt to get more money out of me). The hotel was very busy and always cluttered with luggage and people everywhere. There was a noticeable odor throughout the hotel that I found somewhat offensive. The room was cozy and comfortable, but in general need of renovation.”

Apr 1, 2008 by Angelo from Cranston, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location.
• Room was little small.

“The hotel is in a great location, the rooms were very cleaned and the concierge was very helpful.”

Mar 10, 2008 by Christiane from Amherst, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious, best location, excellent service.
• We liked everything.

“This hotel is in a great location and it's architecture is was you dream of when you think of Rome. With its beautiful outdoor patio and garden with a fountain. Right at the top of the Spanish steps. Great service and luxurious rooms.”

Jan 31, 2008 by Diane from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Superb location with warm atmosphere in lobby and room.
• Room small for a 5 star, coffee in room or lobby a must and did not have.

“We wanted to stay at Central Rome and it was a marvelous location. We had stayed at the Grand Flora for 4 days the previous week and I liked that they had coffee in the lobby in the morning. We always left early to start our day and never had time for breakfast and coffee is a must. The Intercontinental was very nice but the room was tight to walk around the bed with two people. We were in room 410. It did have a balcony which was lovely and overall it was an excellent choice for our last two evenings in Rome. I would highly recommend the hotel.”

Jan 24, 2008 by Victor from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great, staff was great.
• Room a bit small but to be expected in Europe.

“This is a fantastic hotel in a fantastic location. Much more reasonably priced than the hotel next door and with the same quality of service. Hotel roof patio and lounge were comfortable. Concierge staff is very friendly and helpful and go the extra mile to help you enjoy Rome. Highly recommended.”

Jan 24, 2008 by Peter from Concord, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service at the front desk and concierge was fantastic.
• It was slightly difficult to find all the amenities in the building (terraces, etc.) but that is probably because of its age.

“A great place to base your stay in Rome. The staff are attentive, knowledgeable, and friendly.”

Dec 13, 2007 by Chad from Sarasota, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was customer friendly.
• The business center is listed on their wed site as complimentary. When getting to the hotel there is a hefty charge.

“The hotel was nice and the staff very accommodating. However, this hotel would be great if listed as a four star and not a luxury five star. I paid for what I thought was a five and only got a four star hotel. Also, for a supposedly five star hotel in Europe, I should have never gotten a king bed that was actually two twins put side by side. Very uncomfortable seem down the middle. I understand this is common in Europe, but not at a luxury class hotel.”

Dec 12, 2007 by Larry from New Orleans, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great bed and nice room.
• Public space needs updating and towel warmer in bathroom.

“Room was great, bed soft and with linen high quality, public rooms need to be refreshing.”

Dec 12, 2007 by Edgard from West Chester, PA
Overall Rating: 3
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location, bathroom.
• Hotel charged an abusive price for a few (around 5) local call (average 2 min).

“Great location, a very clean property and a beautiful old building. There were no newspapers and very few amenities. Lobby is not really nice. On top of that, it charges local phone calls at a very high price per minute (more than a euro a minute). This is stealing without shame.”

Nov 21, 2007 by Mike from Denver, CO
Overall Rating: 6
Cleanliness:[4] • Staff:[8] • Location:[8]

• The location was ideal.
• Poor value.

“Great location, but the size of the room and the bathroom was quite poor. Definitely not 4 star for my room.”

Nov 16, 2007 by M&M from Sheffield Lake, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• 400 years old so very beautiful, top of Spanish steps.
• On busy street.

“The hotel was wonderful. We ate several meals there, and it was very good. The room was small but very comfortable and clean. Nice view of the courtyard outside the window. The location is great. There are 136 steps on the Spanish steps, so you have to do a lot of step climbing, but it is located by all of the great shopping. We walked everywhere from the hotel. Staff was very friendly and helpful. We would recommend, and stay there again.”

Nov 15, 2007 by John from N Easton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, comfort, service, was upgraded.
• Nothing.

“Terrific location, excellent service, very comfortable king bed, good amenities, was upgraded to a balcony room for our 30th wedding anniversary, they left champagne for us upon arrival. Concierge recommended excellent restaurants (all close by). We paid a higher price than we normally do when we travel, but it was well worth it.”

Nov 8, 2007 by Rick from Philadelphia, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Hotel staff was helpful. Beds were great and was nice to have a balcony.
• Room was tiny and breakfast was not included in rate.

“Overall, this was the most comfortable hotel I stayed at in Italy, even though the room was the smallest. I think this hotel is closer to a 4 star than a 5.just doesn't cut it with all the competition in luxury hotels out there.”

Nov 2, 2007 by Faye from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really like the location of the hotel and how close it was to all the sites.
• Not applicable this hotel was very nice.

“After traveling throughout Italy and staying in different hotels, we were very pleased with our rooms and the amentias the hotel offered. This hotel is a gem!”

Oct 25, 2007 by Robert from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best location.
• We were there pre renovation.

“5 star staff. Great internet. The beds were fantastic! Best location in Rome.”

Oct 10, 2007 by Gabriel G. from Mercer Island, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• Having to ward off a cat burglar as he was approaching our open window.

“Got a very nice room for the other 3 nights of our stay after spending a night in a room that literally did not have space to put away shirts and underwear.”

Sep 18, 2007 by Tom from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Old world charm, with new amenities.
• Some of the extras were extremely expensive.

“The hotel De Ville intercontinental has a lovely old world charm with new improvements in the rooms. It has a wonderful terrace overlooking room. Its location is a ideal; just above the Spanish steps.”

Sep 2, 2007 by Shahra from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice and clean
• Rooms were too small- it was not a 4 or 5 star hotel expectation

“Staff was very nice, good location right above Spanish steps above via condoti (the upscale shopping street). While we did not mind going up and down the hundreds of steps, I could see it being a problem for some visitors. Rooms were clean, but a bit too small for the price and the star rating. Depending on your room location, your view could be very nice or overlooking an ugly construction area (we had 2 rooms one faced the right way and the other very bad view). overall experience was positive.”

Aug 20, 2007 by Charles from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Amazing location!
• Very, very small room.

“Location can't be beat. Rooms are small. Almost every service in the hotel is charged (22 euros for internet access, you must be kidding!) but it is still great because of the location.”

1 of 1 people found this review helpful.

Aug 19, 2007 by Edward from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great views.
• Everything was fine.

“Rooms, dining and atmosphere are excellent.”

1 of 1 people found this review helpful.

Aug 18, 2007 by Jody from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Proximity, awesome public bar/deck with view overlooking the city.
• Room was very small. Noisy. Service very slow.

“Good value and comparatively high quality for hotels in Rome. Seemed rare to find a hotel in Rome that was comparable to those in the United States in terms of luxury.”

May 28, 2007 by Marianne from Oakville, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• The staff was quite nice; location was good, very comfortable bed.
• Room was a bit worn looking, two twins pushed together.

“For the price we paid, it was good value considering how expensive hotels are in Rome. Located at the top of the Spanish steps, close to bus routes, lots of little cafes and shops. Staff was very nice. Our room was quite small but we expected this based on previous reviews.”

1 of 1 people found this review helpful.

May 23, 2007 by Becky from Springfield, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[7]

• Location.
• Tiny rooms, definitely not a 5 star hotel.

“Nice location, but the rooms were very tiny, even by European standards. The furnishings showing signs of wear as well.”

May 19, 2007 by Michelle from Farmington, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, service, free upgrade, good space for Europe.
• Bed and pillow okay but a bit hard, problems with electrical when using adaptor, pricey.

“Location, location, location--top of the Spanish steps in central Rome; walking distance to it all. Staff all spoke English and was helpful. Pricey but overall very good.”

May 11, 2007 by Marjorie from Limerick, AZ
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Drinks and good very expensive.

“Hotel is in fantastic location, you have fab restaurants very close to the hotel. It's a bit quiet in the night there. The food and drinks are a total rip off don't eat or drink there. The metro is a 1 minute walk so that was great too.”

May 9, 2007 by Stu from Bloomington, MN
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[8]

• Concierge was very helpful.
• Room small, not clean.

“I have stayed at inter continental hotels before, this hotel did not meet the standards of previous hotels in the chain.”

Apr 30, 2007 by Darren from Bellevue, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location and friendly, helpful staff.
• Poor continental breakfast.

“Less than 10 euro from the train by taxi and near the Spanish steps. Convenient by foot to great shopping and trivia fountain.”

Apr 2, 2007 by Joann from Philadelphia, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location, location, location.
• The walls in the room had scuff marks on them--probably from the luggage racks.

“The staff at the de la vile goes out of their way to accommodate all guests and all requests.”

Feb 24, 2007 by Mike from Daly City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel staff was very accommodating.
• I did not like having to climb the Spanish steps every time I wanted to leave and return to the hotel.

“The hotel staff was excellent and the accommodations of the hotel were relaxing. The bed was comfortable and the bathroom was a decent size. However, the room size in general was pretty small for the price. However, this is likely in all the hotels in Italy. Claming up and down the Spanish steps to get to/from the hotel was a bit taxing on the body, but, be prepared to do a lot of walking in Rome anyhow. This hotel was pretty close to all of the main attractions.”

1 of 1 people found this review helpful.

Feb 23, 2007 by Steve from Westport, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location cannot be beat; the staff was very friendly and competent.

“Great location, comfortable rooms and friendly staff.”

Feb 12, 2007 by Mary from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Competent, friendly staff, formal and knowledgeable.
• Lounge area needs a bit of maintenance of furniture, better music.

“Perfect place to stay in Rome.”