User Reviews for British Colonial Hilton Nassau

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Nov 18, 2009 by Brenda from York, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The kind and warm-hearted staff.
• The breakfast plan along with room rate was too expensive.

“My mother, sister and I enjoyed our stay very much. I would like to give a warm thank you to the lady who was the young woman who cleaned my room during my stay.”

Apr 10, 2009 by Jennifer from Philadelphia
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[9]

• The renovated floors were wonderful.
• The public restrooms located by the restaurants were in need of some work.

“I arrived at 11:30 am (check in was not until 3:00 pm) I had a turbulent 3 hour flight and was feeling very ill. The staff at the front desk said they could not get me checked in early, but when I took my luggage over to the concierge desk - heard my complain and so did a female manager. She picked up the phone made a call and said let me see what I can do. Within 20 minutes, one of the other managers came with my room key and said my luggage was already in my room! They upgraded my room from queen to king size, from city view to ocean view and placed me in a newly renovated 5th floor! Exceeding my expectation! Thank you for making my vacation perfect!”

Mar 4, 2009 by John from Athens
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[6]

• The renovated rooms are a good thing.
• Noise on the street side is loud until 3:00 am. Food is very expensive for what you receive.

“We stayed on the street side which was very noisy until 3:00 am. The food is okay, however overpriced. The hotel needs a lot of help. You would think maybe a hot tub since some days may not get into the 70's. Taxi travel is very expensive $70 USD round trip to airport. For this kind of money you can do better.”

Sep 8, 2008 by Laura from Boynton Bch., FL
Overall Rating: 0
Cleanliness:[8] • Staff:[7] • Location:[8]

• On 2nd day no towels at pool/beach, area manager stepped up remedied problem & gave a discount on my stay.
• No towels at pool/beach area.

“Friendly, clean, very nice stay.”

Aug 17, 2008 by Bethany from George Town GB
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel was very convenient to the US Embassy which was the main purpose of our trip.
• The service in the restaurant could have been a little bit more friendly and professional.

“Nice hotel, good location to Bay Street and shopping and also to the US Embassy. The pool and beach were nice and the view overlooking the cruise ships was nice. Also close to Paradise Island our next destination.”

Jul 28, 2008 by Rhonda
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Historic, upscale.
• None of the rooms have balconies.

“My husband and I have stayed here many times. We are always satisfied. It is upscale in a relaxed atmosphere, but not the run-of-the-mill party venue, which is one of the many reasons we like it. The location for walking Bay Street is excellent. Be sure to request a harbor side room. The only thing missing is that the rooms do not have individual balconies.”

Mar 3, 2008 by David from Thunder Bay,ON
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Location, beach, staff, ambience.
• Senor Frogg next door was too loud at times.

“The Hilton is not to be considered a resort but nevertheless a great place to stay while in Nassau. Nice quiet beach and pool (despite the cruise ships) with ample room for Hilton guests. Great food, friendly staff. Close to everything. A bit pricey but not out of line with everything else in Nassau. Our room was excellent but the housekeeping seemed inconsistent from day to day. I would absolutely recommend this hotel.”

Dec 4, 2006 by Jane from Marietta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price was right and the room was clean.
• No coffee maker in the room; service fee for food.

“Overall we had a very pleasant stay. We had dinner and gave a $9 tip and then with the final bill noticed a 15% service charge of $7 had already been applied. Everyone (staff) was very friendly and helpful. The same with our maid.”

Nov 15, 2006 by Chad from Sandy, UT
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[8]

• Hotel staff was excellent.
• Room¿s carpet was very dirty, rooms were very small.

“Overall it was a nice hotel, but not even as close to as nice as the Atlantis in which you gave the same amount of stars. Food services were great, but expensive. Hotel service was very excellent, carpet in the room was nasty, and the room itself was only as big as the bathroom. We enjoyed our stay, and would stay at this hotel again in the future.”

Sep 29, 2006 by Matthew from Orlando, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Not a resort, but has a nice beach and good food.
• Shower's water temperature fluctuates. No access to Atlantis activities.

“This hotel is not a resort and does not have access to Atlantis aquarium or water activities (Paradise Island), but it does have a nice small beach. The rooms are not that large in size but are comfortable with a nice bathroom. Restaurant is fairly priced with good food and all the staff was nice and helpful.”

Sep 27, 2006 by Christine from Smyrna, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• Customer Service was unfriendly and rude.

“On other hotel stays through, I never felt like I was given different treatment than had I been a normal customer, but this hotel definitely gave us the smallest room with the worst location and view. The hallway to our room was often filled with boxes that made it hard to pass and it made me feel like I was the one in the way. Customer service was unresponsive and sent us on a run around. Overall I was dissatisfied because I did not feel like a valued guest.”

Aug 27, 2006 by jennifer from kansas city
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location.
• Small beach and pool.

“LOVE IT! We spent 1/2 our trip at Atlantis (overrated) and 1/2 at the Hilton. It is a small resort in a great location for shopping. The staff is friendly. Upgrade to the rooms that include club access (only 30/day more for us) it includes breakfast, club access, nightly appetizers and ALL THE ALCOHOL YOU CAN DRINK FOR FREE! Trust me, it is a good deal. The pool is small, the rooms are small and the beach is small. This is an old hotel that was remodeled by Hilton so the rooms are small but bright. This is probably not an ideal resort for kids (I didn't see kids clubs/etc) but for couples, etc looking for a place to relax right in the heart of shopping/activities/restaurants this is perfect!”

1 of 1 people found this review helpful.

Jul 27, 2006 by Steve from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• The lobby, spa and workout room.
• Size of the room.

“Everything was good except the front desk. Did not cater to us or seem to want to help us-not sure that was the reason but I expect it was.”

Jul 18, 2006 by Nissien from Baltimore, MD
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• Location and room quality.
• Intolerable noise at night from band sleepless night as consequence. Woeful management response. relocated to quiet room at 11 45 pm. No refund.

“Request room away from foyer area if you wish to sleep. Do not bother making a complaint. Inconsiderate management.”

Jul 14, 2006 by John from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to everything people friendly.
• Booked for a king they had us for twin but gave us a queen.

“Liked the hotel a lot cheaper then Atlantis easy to get to paradise island staff were excellent.”

Jun 28, 2006 by Karyn from Naples, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[7]

• The staff were very friendly.
• The bed was like a rock.

“The hotel is in a prime location. The buffet at the hotels restaurant was nice. We didn't feel it was very romantic - we somehow got booked for twin beds, ended up with a full size. We are both 6ft tall so our feet hung off and the bed was as hard as a rock. Definitely not conducive to romance! There were no lovely balconies and our view was of McDonald's across the street. A paper plate was floating in the ocean where we swam and a rodent crossed our path the first night by the pool.”

Jun 28, 2006 by Tom from Douglasville, GA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[6]

• Downtown location close to shopping and casinos.
• Mold in shower, poor overall cleanliness.

“Small pool and beach area. Food in restaurant was poor. Room was not ready when promised, attempted to first put us in a room with 2 dbl beds, we requested KS non smoking, "Patrice" said she could accommodate request then proceeded to give us a QS room. Yes we got a great rate, but our recent experience indicates hotels treat us like dirt because of the rate we receive. The Four star rating is not appropriate for this hotel. I would of went to plan B if I could not secure a 4 star hotel in Nassau. The booking in MIA at the Hard Rock wanted to kick us out before our stay ended, the hotel in BNA originally put us in the basement next to the hotels laundry facility and the room problems in Nassau.”

Jun 28, 2006 by Tom from Atlanta
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[5]

• Close to shopping and splits the distance to paradise island and the casinos.
• Overrated hotel, not clean, poor food, small pool and beach.

“Mold in bathroom, overall cleanliness was poor, lunch buffet was awful. Desk staff was not friendly and would not fill our room request. I had to go to manager. Small pool and beach. Definitely not a four star hotel.”

Jun 15, 2006 by Dana from St. Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Well-appointed.
• Well, its not Atlantis.

“We stayed at Atlantis the first two nights of our trip, then on a bare boat, then back to the Hilton. Atlantis & cruising are tough acts to follow, but I thought the Hilton was clean, well appointed, and in the future I would stay there over Atlantis based on the price.”

1 of 1 people found this review helpful.

May 16, 2006 by John from Avon, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[6]

• Great accommodations when compared to area.
• Small rooms, terrible beds, horrible beach and pool.

“Great for business travelers. Horrible for a romantic getaway. Terrible pool and beach. Good location if you want to access the shopping area of Nassau. Overall, Nassau is an overpriced, dirty island with locals that are rude and have no respect for tourists. The Hilton is nice but I personally will never be visiting that island ever again.”

2 of 2 people found this review helpful.

Mar 28, 2006 by Jason from Wesley Chapel, FL
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[9]

• Lobby.
• Staff was unfriendly, service was not good.

“Staff and service were not good at all. Room was very small and cramped. I will not stay here again.”

1 of 1 people found this review helpful.

Mar 6, 2006 by Fred from Somerset, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Private beach and pool.
• Everything was closed by 6:00 pm in the area.

“Clean, easy to get to, food was excellent.”

1 of 1 people found this review helpful.

Feb 16, 2006 by venessa Bastian from charlotte nc
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• I love the warm feeling you get when you enter the hotel.
• I think they can train their staff in customer service a little more (leave their problems home).

“Great place to have a wedding! The whole place is just spectacular (the G. M general manager)" Michael Hopper very helpful and friendly. Also his catering staff Monique Hanna was friendly. All in all Hilton is just a great place. ”

Jan 20, 2006 by Nori from Tackahoe, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient location.
• Actually built in 1922, and hence not so modern.

“Good Location, i.e. Downtown Nassau. However, this hotel is not a resort, so you should not expect too much.”

3 of 3 people found this review helpful.

Jan 12, 2006 by Brianna from New York, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very friendly.
• The rooms are small.

“While the rooms are on the small side, it doesn't matter that much you shouldn't be in there too long anyways. The Hotel is beautiful, modest in comparison to Atlantis, but its in such a great location you can go to Atlantis, the Straw market, the Hilton has a lovely private beach and pool, There is also Senor Frogs, and three bars in the hotel. There are a variety of restaurants in the area, tourist friendly and ones that have more traditional Caribbean food. Staff are very helpful, they really make you feel like you are on vacation. The bathrooms are huge and very nice. This hotel is a landmark for taxis, so that really helps getting around too. There are also several adventure and excursion packages at the tour desk, I highly recommended them, especially the Sea Island Adventure tour.”

1 of 1 people found this review helpful.

Dec 26, 2005 by Praveen from Round Rock, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[7]

• Good location, near Paradise Island and downtown Nassau.
• N/A

“Good location, but quality of the rooms fell far short of a Hilton.”

1 of 1 people found this review helpful.

Dec 19, 2005 by Andrew from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Larger rooms are suite nice. Smaller rooms are claustrophobic.
• Extra charges for each person for electricity and maid service. Adds $7.5 PER person

“Commercial with lot's of local activity which is nice. Not much of a beach; location is the most central of any hotel in Nassau. You will be happy here.”

1 of 1 people found this review helpful.

Dec 15, 2005 by Alison from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location and beach.
• Small rooms.

“Excellent hotel with great food and beach area. Walking distance to many activities and lots to do. Amazing location and friendly staff.”

1 of 1 people found this review helpful.

Dec 9, 2005 by Marcus from New York, NY
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[3]

• Nice Lobby.
• Awful service and dirty hotel rooms.

“Overall, my stay at the British Colonial was an extreme disappointment. It has a good location is you want to be right next to the cruise ships and the center of town. The rooms are strong and were extremely dirty. It was necessary to call down twice in my 4 day stay to have my room made up each time post 4pm. Overall, service was pitiful and Hilton should be embarrassed. This is not a 4star hotel, by traditional US standards, it is a 3 at very best.”

1 of 1 people found this review helpful.

Dec 8, 2005 by John from San Francisco, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very charming Brit Colonial ambiance.
• There was about $10 per day in hidden charges.

“Beautiful grand dame hotel with loads of charm, and exceedingly gracious and attentive staff. Perfect location in the middle of downtown Nassau, with a nice beach and pool. The public areas are very well appointed, but the guest rooms need to be updated and upgraded; the furnishings in individual rooms were more like a motel than a 4-star hotel. Nice large rooms and bathrooms, though. I would definitely consider staying at this hotel again.”

1 of 1 people found this review helpful.

Nov 29, 2005 by Kyoichi from Losangels, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[2]

• The private beach that's great.
• All of it, except the beach.

“Their web-site says from $200 per night.”

0 of 5 people found this review helpful.

Nov 27, 2005 by Kyoichi from Losangels, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[2]

• This property has a nice private beach.
• Bugs, smells smoke, it is locating too far from airport.

“I would not stay there with the lack late which they offer. Thanks for your pricing, You saved me indeed.”

1 of 3 people found this review helpful.

Oct 4, 2005 by Cathleen from Abcoude, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Great hotel and nice view but missing the inclusive breakfast for this type of hotel.
• That they didn't put every day new coffee in the room and the didn't cleaned every thing.

“Great hotel good location everything close by.”

3 of 3 people found this review helpful.

Aug 6, 2005 by Kathryn from Fort Lauderdale, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Overall ambience, quality service and clean.
• Hidden charges (25%+), high food and beverage prices and frustrating elevator system

“Great hotel but I guess we were surprised by all the hidden additional charges, such as bell hop daily charge, as well as the high food and beverage charge. But difficult to fault the service and standards but wish we had known the true cost beforehand.”

3 of 3 people found this review helpful.

Aug 4, 2005 by Andrew from Atlanta, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[5]

• Clean and well appointed
• Beach was too small and hotel was poorly located

“The hotel was poorly located (adjacent to the crusie ship docks and a very loud night club) and the beach was almost non-existent. I definately wouldn't recomend this hotel for pleasure seekers on vacation.”

3 of 3 people found this review helpful.

Jul 4, 2005 by Andrew
Overall Rating: 6

• The location between cable beach and paradise island.
• The downtown area was a little rundown and dirty.

“The hotel overall was ok. There were good and bad things. First the good- the location was great, a short ferry ride to Paradise Island or a $1 bus ride to cable beach. Downtown had a lot of cheaper restaurants and shops also. Seeing the cruise ships was cool also. The pool area was decent and lobby and restaurant while expensive was actually good. The rooms were small and average. The staff behind the front desk was awful, they seemed like they hated what they were doing and anytime I had a question, they did not want to help me even though they did.”

Jun 25, 2005 by Christian from Bronx, NY
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[7]

• private beach and pool were great
• all the fees and charges, included gratuities and liberal hours of the dining establishments

“definitely not a 4 star hotel. it was clean and the people were nice but the bahamas in general is a poor place with lots of riff raff. the hotel was hosting big obnoxious events and senor frogs nearby is always blasting music until 4am.”

2 of 2 people found this review helpful.

Jun 18, 2005 by Bridget from Buffalo Grove, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[3]

• The actual architecture of the hotel was very nice

“Overall, this hotel was o.k., but definitely not the star rating it is on priceline for. the rooms are extremely small (made in the 1900's), the beach is sectioned off by concrete on each side, and there are many charges not listed when you bid for the hotel (7$ per day electric and 7$ per day maid service included)plus the location is frightening!!! the only redeeming qualities are that it is clean and the architecture is nice (crown moldings, etc.)”

Jun 12, 2005 by Alexis from Miami, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• Excellent location, beautiful bathrooms and beautiful lobby
• Beds were uncomfortable, AC had a governor to go only to 65 deg. F, even though i was charged for energy daily... The room temp was very uncomfortable.

“The hotel is beautiful. Rooms are mediocre. Bathrooms are fabulous. Excellent location. The beach was alright, the pool was very, very dirty, the outdoor bar served excellent drinks. There were many extra charges added to our bill that were unexpected, and the energy charge was absurd considering I was not able to turn down my AC to a temperature of my liking. I would visit this hotel again, but only if it were offered to me at a steal.”

1 of 1 people found this review helpful.

Jun 6, 2005 by Zhi C. from Cresskill, NJ
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[3]

• not responding to requests on timely basis, delayed check-in time

“The hotel is too close to a noisy bar and cruise ship marina. Beach water smells bad, a sewer drain has an open to the ocean with water pouring out from the holes. Water color is not so clear neither. Resturant is good with reasonable price.”

1 of 1 people found this review helpful.

Jun 5, 2005 by Scott from Middleboro, MA
Overall Rating: 3
Cleanliness:[7] • Staff:[10] • Location:[1]

• Having been recently refurbished it is a nice hotel however, it is sitting in the middle of squalor.

“As I had stated previously, it is a beautiful hotel. It has a VERY small beach and should not be considered a RESORT! This hotel is more for the business traveler as I have read on other websites. It's unfortunate that the hotel is sitting in the middle of squalor and the beach is nestled inbetween the cruise ship docks and well as an old warehouse pier. I would never go to New Providence Island again. I did visit other hotels and beaches and drove around to various neighborhoods on the island. I truly dreaded having to stay on that island for 5 days.”

Jun 1, 2005 by Alexandra from Marietta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• The drinks were ok but pricey
• The room was dirty, the food was horrible.

“Overall, the British Colonial Hilton did not meet my expectations. The food was horrible and pricey. The rooms were small and dirty. The tub and carpet were very dirty and needed cleaning or replacement. They placed us on the 2nd floor. They charge you for every little thing imaginable. The beach and pool area were also dirty."”

Jun 1, 2005 by Royce from Danbury, CT
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[8]

• Room was tiny, shower door wouldnt close all the way , hidden room charges, and poor service

“Very poor service, the hotel room floor was dirty, they tried to overcharge for juices beyond the expiration date. They did not disclose that there were additional charges to the room for maid service, the doorman (who rarely opened the door), and energy consumption (Ive never heard of this charge before). And the bartender wouldnt make a frozen drink because he didnt feel like doing the work at 5:30 when they were closing up at 6:30. I would not stay here again for free!!”

May 31, 2005 by Shalonda from Reda, GA
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[8]

• The hotel was convenient to the downtown area although the area was unsafe at night.
• My room was overlooking the roof and near the elevators, so it was extremely nosy all day and all night. The walls were also paper thin, I heard every noise.

“I do not recommend this hotel to leisure travelers. It is definitely a business hotel. The only plus was the location to the downtown area which was convenient to shopping, banks, and internet cafe.”

May 25, 2005 by Debbie from Hoboken, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• the location was great and the pool and beach were nice too
• we asked for a non smoking room and it smelled like smoke. they also did not clean the room until late in the afternoon or early evening.

“The Hilton has a great location and the pool is nice. The hotel restaurant is over priced though and the maids often came very late in the day. I would say the hotel is a good value for Nassau overall.”

May 13, 2005 by Fran from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• extremely friendly and accommodating staff
• the beds were hard and uncomfortable

“Nicely appointed hotel on the edge of the business district in Nassau. Staff was very professional and helpful. Old-world ambience. A nice mix of American, European and Bahamian guests and visitors. Had a fabulous massage at the adjoining spa. Those looking for over-the-top, Vegas-style opulence will be disappointed.”

May 13, 2005 by Erin from Egg Harbor Township, NJ
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[4]

• nice pool
• beach was small and water from the harbour was littered with trash.

“This hotel was very overrated. I expected more from a 4 star hotel. The room was small and there seemed to be a towel shortage, as we never received enough towels. The staff was not overly accomodating as I would also expect. The pool area was nice, but the beach left a lot to be desired. The water was the harbour and it was not that inviting to swim in. We ended up traveling down the island to Cable Beach every day for the nicer water, bigger beach, and the water sports. The convenience of the hotel being right in the downtown area was appelaing for certain nightime activities and shopping, but I would not stay there again. I can not complain about the price, though. ”

Mar 30, 2005 by Roman from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall experience was very positive
• We have to reprogram our magnetic keys several times during the stay

“We had a very good experience with this hotel. This is a great choice for people who want to pay a reasonable price for a comfortable stay. There are not too many excess attractions in the hotel such as in Atlantis but its beach is less crowded and it is located right in the heart of Nassau next to the Straw Market and Main 'Shopping Street'. We only had three challenges: we had to replace the magnetic keys to our rooms several times, our room was not ready by check-in time, and the concierge staff did not handle our luggage properly.”

Mar 26, 2005 by Char
Overall Rating: 7

• It looked very clean and the maids did a good job of organizing/cleaning the room.
• There were a lot of problems we encountered when checking in and out that made it aggravating and made me impatient.

“I would appreciate if they did not treat adults in their 20s so poorly. It seemed as though they tried to take advantage of the group I was traveling with because we are younger than their usual crowd. Otherwise, the facilities were pleasant although the beach seemed rather small.”

Mar 4, 2005 by Alison from Woodside, NY
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[10]

• The beach.
• The rooms, the beds, and how we were treated.

“Awful rooms. Awful service. Great location. Great beach.”