User Reviews for Castellana InterContinental

Research User Reviews for Castellana InterContinental (1-10 of 10)

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Jul 29, 2008 by Thomas from Bedford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concierge service was outstanding. Entire staff was very service oriented and friendly.
• Like all public areas in Spain, smoking is permitted in lobby lounges, this hotel is no exception.

“I would highly recommend this hotel for it's high quality, service, value and location. Would love to visit again.”

May 27, 2008 by Nancy from Austin, TX
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• No pool/rooms were very small.

“Rooms were small and noisy (no insulation) gym was tiny and no pool! Restaurants and bar were good. Concierge desk was excellent.”

Jan 14, 2008 by Achraf from Philadelphia, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[7]

• Liked the fact everyone spoke English and service was prompt and exceeds expectations.
• The rooms look very dull and small, very closure phobic.

“While the location is great, it is mostly for business travelers as there is nothing open at night time. The room were small, with very old linings, and dull furniture. It does not deserve the 5 star ratings. The 3 star boutique hotels in the area were much better and included free WiFi. I would not recommend this hotel for romantic and leisure stay, but would recommend for a business visit.”

Oct 10, 2007 by Lou from Ridgefield, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very helpful staff.
• Tough to get a cab, given where it is located.

“The hotel experience was very good. Welcomed warmly, checked in efficiently. Given good assistance from the concierge.”

Apr 11, 2007 by Gail from Black Earth, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The rooms were well appointed. The location was excellent. The staff was very friendly and helpful.
• The breakfast buffet was very expensive, but probably consistent with the expectations of a five star hotel.

“We ended our trip to Spain with two nights at the intercontinental. This was a luxurious splurge for us. The location was perfect for us, as it was near our daughter's apartment, close to the metro and a short taxi ride from many of the key Madrid attractions.”

Apr 10, 2007 by Erin from Brighton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• The room had every amenity imaginable.
• Room was very small (as is typical in Spain) and instead of a king we had two single beds pushed together (with a significant gap between them!).

“The Intercontinental was beautiful. Our room was very nice, however rather than a king bed we had two singles that were pushed together with a rather large gap between the two beds that no amount of pushing together could get rid of, the hotel is reasonably near the metro which makes up for its not being quite within walking distance of the major Madrid attractions. Beware the exorbitant minibar prices and the very pricey restaurant. The concierge was very helpful as well. Upon returning home, some confusion over our bill has arisen, but customer care is very helpful and I expect a positive resolution.”

Mar 16, 2007 by Rabih from Mount-Royal, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall quality and location.
• Very small room yet I was upgraded as being ambassador.

“I liked and enjoyed my stay but the rate is expensive compared to other options available.”

Dec 11, 2006 by Age from Slependen, AK
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• The bathroom.
• The bed (too hard )

“First the (few) negatives from my point of view: location - slightly distant from everything a tourist would want to see and do the bed - it was so hard, it nearly broke my (already troubled) back (my girlfriend, on the other hand, loved it). Room - smallish, slightly cramped apart from these minor niggles, everything was close to perfect. The hotel is an impressive sight; it feels really good to arrive in a place like this. The room was beautiful, and the bathroom was magnificent. It was very quiet, not a sound of noise from outside the room. Room service was fast and efficient. The concierge desk was very helpful. I think I might choose intercontinental next time I¿m in Madrid, hoping that my back will have improved by then.”

Jun 13, 2006 by David from Bethesda, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was pristine.
• Could have been located closer to major tourist attractions.

“Excellent hotel in all categories.”

Apr 12, 2006 by Cristina from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful hotel and the staff is very friendly and helpful.
• Not as centrally located to tourist attractions but manageable.

“Beautiful hotel that seems to cater to the business traveler. Not as centrally located to tourist attractions but still convenient as the metro and buses are about a block away. The staff are very friendly and helpful. The menu selections for room services and the bar are quite expensive though.”