User Reviews for Hilton London Olympia

Research User Reviews for Hilton London Olympia (1-20 of 359)

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Dec 1, 2009 by Edward from Pittsburgh,PA
Overall Rating: 8

• Excellent location, great deal for the price that we paid.
• ATM do not accept international debit cards.

“Hotel is located 3-4 minutes walking distance from Olympia subway station which makes it very easy to travel throughout the city. The rooms are spacious with all the amenities.”

Oct 12, 2009 by Sylvia from Sherwood Park,Canada
Overall Rating: 10

• The servers were very efficient, in the dining room.
• The hot food was not included in the buffet breakfast, without paying more.

“The hotel was excellent, but there was not much selection for restaurants nearby, without a lot of walking. The man at the desk was not friendly.”

Sep 3, 2009 by Vonda from Naperville,IL
Overall Rating: 10

• It was in an excellent location. Staff was very helpful and friendly.
• I did not find anything to dislike.

“This hotel was a great quality hotel (especially for Europe). It was clean and very conveniently located. It was just off the tube and near bus lines to almost every tourist attraction.”

Jun 15, 2009 by Michael from Rancho Cordova,CA
Overall Rating: 10

• Great, friendly, and
  helpful staff. Lots of hot water for the bath!
• Mattress was a bit firm, as in hard.

“Nice hotel, good location, great staff, very nice rooms.”

Jun 3, 2009 by Kelly from Walnut,CA
Overall Rating: 6

• Good water pressure in the shower.
• Location not convenient to regular tube station. Temperature regulation not good usually too hot.

“Not a 4 star hotel more like 3.”

May 21, 2009 by Shari from Coral Gables,FL
Overall Rating: 10

• Location. Rarely friendly staff. Amazing price through bidding.
• Common areas look worn out, similar the standard of British style hotels not US Hilton's.

“4 star for a Hilton chain hotel is too high although it matches standard used for British style hotel at this star. My room seem to have been renovated, and I actually enjoyed the modern decoration.”

May 20, 2009 by Kush from Hoboken,NJ
Overall Rating: 1

• There was absolutely nothing to like about this hotel.
• Poor location, shabby hallways, tiny and dilapidated rooms and unfriendly staff.

“I would stay away from this hotel. I am a frequent business traveler to London. This hotel is quite far 10 -15 minutes walk from the tube and that would be worth it if it had any redeeming qualities whatsoever. The lobby is fine but it has shabby hallways with threadbare carpeting, tiny dilapidated rooms and an unhealthy dose of unfriendly staff. There are much better options available.”

May 10, 2009 by Day from Miami,FL
Overall Rating: 10

• Friendly staff, and
  luxurious.
• Expensive breakfast.

“Loved this hotel. Conveniently located, not in city center but very accessible by bus or underground (station two minute-walk away). There are few places to eat breakfast close by and the restaurant is pretty expensive.”

May 7, 2009 by John from Spring Hill,KS
Overall Rating: 10

• Quick service when towels, toilet paper, anything was asked for.
• Our king size bed was actually 2 twins together with a gap between.

“Our hotel was extremely friendly and helpful with an older charm to greet you outside yet modern when inside. Everyone was very willing to help in any way and loved hearing their true English accent since we're from North America.”

Apr 27, 2009 by Martha from New York,NY
Overall Rating: 9

• Clean enough and location good.
• No heat and had to pay a lot for internet.

“Staff friendly and helpful. Bathroom not the best, but worked out okay. The linens were good enough.”

Dec 10, 2008 by Alexander from Irvine,CA
Overall Rating: 6

• Cheap enough and
  comfortable bed.
• Old furniture, small rooms, dirty bathroom, far from the city center.

“The hotel was reasonably priced, but it did not feel at all like a 4 star hotel, more like a 2 or 3 stars. Old furniture, dirty bathrooms, far from the city centre.”

Nov 1, 2008 by j
Overall Rating: 4

• The location.
• Front desk staff was horrible, concierge didn't answer phone.

“Great location, very small rooms and front desk staff gave poor customer service.”

Sep 18, 2008 by Irene
Overall Rating: 2

• The staff
  is very unfriendly and not service orientated at all. They don't even bother to help when see u carrying big luggage.

“I will never want to stay in this hotel again. The service is bad.”

Sep 9, 2008 by L. F. from Federal Way, WA
Overall Rating: 2
Cleanliness:[4] • Staff:[8] • Location:[6]

• The staff was relatively courteous and helpful by European standards. They were pleasantly helpful.
• The rooms were awful.

“This Hilton has obviously seen better days. It's old. We asked a non-smoking room but the room had obviously been smoked in. We respectfully asked to be given a non-smoking room, and were moved from the third floor on the back of the hotel (quiet) to the sixth floor (street side noisy), from a room where the air conditioner worked, to a room where the air conditioner did not (only the fan worked, blowing warm room temperature air), from a room where all the lights worked, to a room where two were burned out, from a room with a comfortable double bed, to a room where the bed, I am convinced, was two box springs put together to make up a kingsized bed. It creaked and popped all night long, anytime we moved and sometimes when we were not moving. Lessons learned? 1) Those who ask to be moved will be punished, and 2) This is a Hilton hotel? My, how the mighty have fallen.”

Sep 6, 2008 by Ester from North Vancouver, BC CA
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[5]

• Staff was friendly.
• Room was dirty, silverfish, bed needed repair.

“Would not recommend this hotel to anyone.”

Sep 5, 2008 by Kerry from Bremerton, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• I loved the bathroom, the Crabtree & Evelyn products, the bath tub. The whole room was very nice and comfortable.
• The in room internet access was not working which was extremely frustrating.

“I really liked this hotel, the location is a tad out of the way but if you have no problem taking the local busses, you can get anywhere. I spent a lot of time at the McDonald's down the street to use their free WiFi since the internet access in the room was not working. I loved the bathroom, the bath tub was perfect for a soaker after a long day of sightseeing. The staff was nice, but did not follow through with helping me on the internet problems. My room was on the Kensington High Street side which can be noisy for light sleepers, but I had the AC on all the time which drowned out all noise for me, so I had no problems with it. I would stay here again.”

Aug 26, 2008 by Desirae M. from Buena Park, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[5]

• Quiet and quick with service.
• Not good with small children.

“Good hotel overall. Not a lot of space but, it's Europe there never is. We did have to evacuate one night due to a fire alarm and they only had about 20 emergency blankets for a full hotel. Was not impresses by this at all especially when they were handing them to 20 something's and had none left for my small child. All in all good stay thought.”

Aug 25, 2008 by from Plano, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[7]

• A big park near hotel.
• Room is dirty and dated, need to be remodeled.

“The furniture is old. The carpet is dirty. The bed is very old, the mattress supposed to be white color, but it's turned in to brown color. The sink faucet is loose, so it's not function well. It has a bit smell. Bath room need to be remodeled.”

Aug 20, 2008 by Kseniya from New York, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• The hotel offered a tea kettle, iron, and ironing board in every room, which were extremely helpful.
• The tub was very high off the floor making showing difficult, and the water pressure was poor.

“The hotel was not centrally located but could be reached by bus or the Metro. However on Sundays one has to be aware that the Metro does not run with the exception of one line. The hotel was very clean and offered amenities such a tea kettle in every room, which provided the option of an inexpensive breakfast in the room (instant oatmeal!). For the traveler concerned with saving money this was a good choice. However the poor water pressure in the shower, and odd height of the tub made our stay in the hotel less than great.”

Aug 14, 2008 by Clive R. from Vancouver, AB CA
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[1]

• Not very much. The paint was peeling in the room.
• It is old, tired and in a difficult-to-access location.

“This hotel is definitely not what one would think of as 4-star. For example the paint was peeling in the room, we were woken at 5:30 am due to thin walls and loud noises. Moreover it is at least 30 minutes from Central London by bus and has very poor tube train (subway) service which do not operate very frequently. Food is expensive at the restaurants and the cost of internet access, at 15 pounds (approx $30) per day, or even 3 pounds (approx. $6) for 15 minutes in the cafe was bad.”

Aug 7, 2008 by Heather from Glendora, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[7]

• Central to all of London's attractions.
• Air conditioner did not work in one of our rooms, very hotel.

“The weather was very hot when we were in London and the air conditioner did not work in one of our rooms. Contacted front desk to look at air conditioner and to fix. It took approximately one hour before someone came to our room to look at the problem, calling front desk twice. The engineer concluded that the AC did not work. He said that he would bring up a portable AC unit. That took another hour, again calling front desk two to three times. When someone finally came with the portable AC unit. It was not an AC unit it was a heater. Again called the front desk and demanded that we get a new room. Approximately one half hour later a key to the new room was dropped off and no help was offered to us for our inconvenience. It was now well after midnight. When we got to our new room the ac did not work in that room either. I was disappointed with the quality of service at this Hilton.”

Aug 6, 2008 by Ehab from Springfield Gardens, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[5]

• Location near the underground; quiet.
• Check-in staff was not very friendly; internet has a charge; room amenities very basic.

“Overall, this is a fairly decent hotel in a decent location, but I wouldn't consider it as a 4 star. However, there is really nothing special about it in any way. The room was very plain. It was quiet so I got a good night's sleep. But the view from my room was terrible. Nothing was included like internet or breakfast.”

Aug 6, 2008 by Marilyn from Monroe Twp, NJ
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[3]

• Bathroom was decent size.
• Room way too small, no pool, 15 min walk from Underground.

“Nice lobby, rest of place was rundown - extremely small room, stained carpets in hallways and rooms, 15 min walk from Underground. Close to moderate priced shopping and restaurants.”

Aug 3, 2008 by Frank from Rancho Palos Verdes, CA
Overall Rating: 3
Cleanliness:[1] • Location:[4]

• 10 minute walk from subway.
• No air conditioning. Bathroom unfinished in need of repair.

“The hotel is an older hotel with moderate sized rooms (large by European standards) but in bad need of renovation. My room had several severe problems including no air conditioning, a bathroom with obvious plastering problems, a 6 foot high ceiling in the shower (I am 6'4) and generally an outdated interior in bad need of upgrade. The beds were of extremely low quality and small. On the good side, it is only a 10 minute walk from the Kensington High Tube stop. The closer stop Kensington Olympia does not provide frequent service and not recommended for anyone who does not have extra hours to waste. Overall, the hotel was not close to the four star rating assigned to it. But the price on is significantly lower than other hotels in London and that needs to be considered.”

Jul 26, 2008 by Brian from Calgary, AB CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The room was large and very clean.
• It was a long way from the main arrival station for travelers.

“We thought the hotel was outstanding for the price- very clean and spacious from what we had heard about London hotels. The staff was outstanding and the room exceeded our expectations.”

Jul 24, 2008 by Larry from Mcpherson, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location, nice view from 8th floor, clean and modern.
• Tiny, cramped shower with no water pressure; no breakfast.

“Great location with easy access to the tube, buses, Kensington Ave shops, restaurants and Hyde Park. The bed was comfortable and we enjoyed a nice view of the city. Staff was very friendly and the concierge even let us use his computer for 60 seconds to check for one urgent email (the hotel rates for internet access are way too high). We would be pleased to stay there again.”

Jul 24, 2008 by Martial P. from Varennes, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location is fantastic for a discovery of most popular attractions.
• Some rooms are accessible only by stairs and make difficult access with heavy luggage's.

“This hotel very well located with his friendly staff. Easy access by train or buses. Close to a lot attractions, stores, pubs.”

Jul 21, 2008 by Hillery from Red Oak, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• It was generally clean.
• Random Charges on my Credit card that were not on my bill at checkout.

“If you need a place to sleep, and price is not an issue it would be great. But for the price this hotel leaves much to be desired.”

Jul 17, 2008 by Hocksen from Montreal, QC CA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[2]

• Clean.
• Try to charge 30 pounds for the internet use for less than 12 hours.

“All the staff is friendly and helpful except one of the staff try to charge 30 pounds cash for less than 12 hours internet connection. It's not nice to happen in Hilton Hotel.”

Jul 15, 2008 by Bill from New York, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[3]

• The staff was friendly and the hotel was very clean.
• It is poorly located for getting around; it is an average hotel, no more.

“This hotel was clean and had a comfortable bed. It was inexpensive. This was not ideal for getting into and back from Central London for the five days of my trip. (I felt like a commuter and so that made me feel like a local, I suppose.) I think Americans will expect more from a Hilton. This was little bare bones in terms of room furnishings and appointments.”

Jul 15, 2008 by Paul from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, comfortable. Easy access to trains to Gatwick.
• Bed was well worn and not particularly comfortable, but quite adequate. Outrageous price for breakfast and internet.

“Hotel is clean and comfortable, though a little worn out by North American hotel standards. Full bath a welcome sight. Bed not particularly comfortable. Air conditioning not very effective, but enough to take the bite off a hot day in July. Location is a bit beyond the fringe of downtown, but handy to Kensington Olympia underground station, which offers infrequent trains to Earl's court where you must change for the District or Piccadilly Lines if you are headed for London's West End, City, or tourist destinations. Just beyond comfortable walking distance to Victoria & Albert Museums. ATM at Post Office, located about 150 yards north on Kensington High Street, accepts North American debit cards and spits out British currency. Nearby pubs and restaurants offer a mix of British and international foods. Breakfast at the hotel is extra, and it is priced for the business traveler on an expense account, not for tourists. Internet modem in room, but we did not use. Hotel offers use of internet terminals in lobby and adjacent cafe for outrageous price of 3 GBP for 15 minutes. Also at nearby Kensington Olympia station, one can catch an hourly British Rail train to/from Gatwick Airport (14 GBP each way), only 40 minutes travel time. Cheaper, quicker, and more convenient than taking the tube to Victoria for the Gatwick Express. To sum up: Adequate room. Pricey extras. Not a particularly convenient location for downtown connections, but very handy to Gatwick.”

Jul 8, 2008 by Mark from Altamonte Springs, FL
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[2]

• The room that we were changed to was clean and had 2 large windows.
• Room facilities were truly awful.

“We were placed in a room that was truly awful, small and airless with 1 tiny window that opened into an internal void and faced another rooms tiny window. Shower that leaked across the whole bathroom and flooded. Air conditioning that didn't work and 2 phone calls to get a fan so that we could sleep. Mattress on bed had no support and hit the base when sat on the bed. Internal telephone rang out and had to try 3 numbers before someone picked up - This is not what I expect from a 4 star hotel especially a Hilton - very disappointed. They changed our room the next day as repairman the previous night agreed that we had no air conditioning. The new room was much better with 2 large windows but poor air-conditioning so still had to use the fan. Would never stay there again. Would rate this hotel as a moderate 2-2.5 star.”

Jun 30, 2008 by Carey from Brooklyn, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• The hotel's "Plum" restaurant had an array of breakfast options to chose from.
• The hotel is not "disable" friendly there are stairs in several areas that make it impossible to get to your room in a wheelchair without using stair.

“The room was clean and the hotel staff that I came in contact with was helpful and professional. Be sure to make alternate plans for making international phone class. The hotel charges 4 pound per minute for a call to the US.”

Jun 29, 2008 by Cindy from Hurst, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Provided complimentary breakfast for whole stay.
• Room was too warm even with AC.

“Nice hotel, location accessible to tube & bus routes. Staff friendly and other than the room being too warm the stay was wonderful.”

Jun 27, 2008 by Eileen from Newbury Park, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• Everything. The room was horrible.

“We wanted a pay per view movie, and they said that the outside company that provides them wouldn't be in until Monday to fix it. Then come Monday they overcharged us for the movie by 4lbs, even though on the TV it advertised a different price. When we called to complain they wouldn't even answer the phone.”

Jun 16, 2008 by John from Tampa, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Nice residential neighborhood with many places to eat and shop.
• Long way from the London attractions.

“Even though I checked with the hotel in advance and was told it was close to a tube station, the tube station had been out of service since the first of the year. I had asked for connecting rooms due to our children but ended up with rooms on same floor but quite a distance apart. Air conditioning and phone did not work properly in one room and the movie service was not operational all three nights. Did have a discussion with the manager and for the last two nights they moved us to connecting rooms on a nicer floor. The staff was very helpful, however overall the hotel is not in what I call Hilton condition. Our first rooms were on 5th floor, pretty rough shape overall. Cracks in ceiling, carpet frayed, noisy AC fan, some AC outlets did not work, etc. Then they moved us to 4th floor which was in much better, but still many items needing correction.”

1 of 1 people found this review helpful.

Jun 16, 2008 by Markus from Bonn DE
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[6]

• The bus stop was only 50 yards away.
• Poor management.

“Poorly managed Hilton hotel.”

Jun 15, 2008 by Valerie from Glendale, CA
Overall Rating: 0
Staff:[4] •

• British are generally polite under all circumstances.
• They forgot my wake up call; lied about vat tax back; uninformed and overcharged for local calls.

“Dump. Not a quality hotel. I can't believe it's a Hilton. Thank god I was on my way to Italy.”

Jun 6, 2008 by William from Mobile, AL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price.
• Rooms were small: air conditioning did not work well. Movement sensors in the refrigerator trigger a charge on your bill if anything is moved.

“Overall, I was well satisfied for the price. It is in a fairly decent location. The concierge was very helpful.”

Jun 3, 2008 by Joe from Markham, ON CA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• Close to public transportations.
• Too old, does not match my expectation of a Hilton.

“Building is old, paint and carpet in common areas and corridors are in bad conditions. The bed is too soft. Only positive thing is that you can get onto a bus just cross the street, which is conveniently connected to the tube.”

Jun 3, 2008 by Dennis from Pt St Lucie, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Plenty of shopping nearby, staff more than helpful, rooms clean, met our needs.
• Stain in middle of carpet but everything else was fine.

“Some have complained of its location but we found it to be fine. We walked to Kensington Palace, the tube, stores, etc. with no problem. If you have trouble walking, you may need to consider a closer hotel to the city. We enjoyed our entire stay.”

Jun 2, 2008 by Simmie from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Very helpful staff. Moved us to a nicer room after the first night as the first one was horrible.
• Expensive internet. Not near tube stations. Dingy rooms.

“I found the London Hilton Olympia to be well situated and very well-served by buses however quite a hike from the tube. Actually the nearest tube station, Kensington Olympia, is one that hardly ever sees a train (it's the only one on the tube map in brackets!) The hotel staff were extremely helpful in giving directions and maps. I found the rooms to be a bit small, dingy and dated however they were clean and the bathrooms which could use makeovers had plenty of hot water and good pressure. I would stay here again provided that I could get a room with a better view than the one I initially had.”

May 31, 2008 by Jermaine from Brooklyn, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• The hotel location was fantastic.
• The hotel room faced a nearby train station so it was noisy.

“The hotel location was fantastic, however I was disappointed with hotel as it didn't meet the 4 star rating.”

May 29, 2008 by Eric from Miami, FL
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[6]

• Price.
• Need wireless internet service like most other nice hotels?

“Nice hotel, staff excellent, it's been updated in some areas, but the bathroom ceiling & shower needs to be updated.”

May 29, 2008 by Kimberly from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great service, very clean, on great bus route.
• The restaurant is way overpriced!

“This hotel was great for my stay in London. The bus that runs right in front of the hotel is very convenient, highly recommended. The staff was very helpful and pleasant.”

May 28, 2008 by Brian from Orleans, ON CA
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[5]

• Response to water leak was quick.
• Room smelled terrible.

“Some rooms are not up to the overall standard of the hotel. Location is near a Subway station but only a reduced service spur line so that transfers are inevitable. Train and Subway station mean rooms on west side are noisy.”

May 27, 2008 by Hank from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• 5 min walk to underground, safe location, decent Japanese restaurant nearby, Tesco 10 min walk away.
• Room a bit small and old, a bit noisy as facing the street.

“Decent priced hotel, and very good location near underground and Japanese restaurant and other major street buses on Kensington Street. Close to Tesco supermarket. Safe and nice district in London. Staff are friendly and helpful.”

May 26, 2008 by Patricia from Castellon, SD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very helpful staff always with a smile.
• Too short underground schedule (Olympia Station).

“In general terms, I like it. It's not a luxury Hilton but it has some of the things I like from Hilton Hotels such as friendly and helpful staff, very good toiletries, quick answer to requests, 24 hours room service. I don't like too much the location, a bit in the middle of nowhere, but it was handy for just a night coming from Heathrow.”

May 25, 2008 by Henry from Palatine, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Room is bigger than rooms in Hilton Essington or Edgware.
• Lobby has few chairs or reading material.

“The hotel is about 10 minutes walking distance from High Street Kensington tube station. Buses 9, 10, 27 and 28 serve between the Tube station and the hotel. Location wise it is very convenient. High Street around the hotel has all kind of stores, including at least five grocery stores, and at 10 restaurants. Enjoyable neighborhood. My hotel room has 2 single beds, and a love sofa that serves as a bed also. So the room size is quite adequate. Negatives: 1. Lobby has about 6 armed chairs only. 2. No reading materials in the lobby. 3. A few black spots in my bathroom caulking. 4. Carpet is quite old.”

May 25, 2008 by Alicia from Castle Rock, WA
Overall Rating: 4
Staff:[8] • Location:[8]

• NA.
• Everything.

“Needs to have working AC and prices are way too high in the restaurant.”