User Reviews for Mandarin Oriental, Macau

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Sep 1, 2008 by John from Las Vegas
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[8]

• Location to Ferry Terminal.
• Rude manager and staff, dangerous Taxis.

“I travel the region often I stay at this hotel every other month. Stayed at least 20 times over the last 4 years. Unfortunately this last time in July I was robbed and extorted from. Be weary of hotel ordered taxis. Very disturbing visit, and although manager changed company policy on ordered taxi's, he unfortunately refused to take responsibility for the crime. Wrote to Corporate and manager but they refused to admit faulty policy although they changed how taxis are ordered after this incident. Unfortunately, they were very rude and feel they are immune to any repercussions of their (or their staff's) actions. Additionally, I would not recommend a stay at this hotel any time, unfortunately the service level has dropped significantly since the opening of other resorts and there has been a high turnover of staff. Most of the better staff has moved to the Wynn or Venetian.”