User Reviews for Holiday Inn Mayfair

Research User Reviews for Holiday Inn Mayfair (1-20 of 46)

• Add Your Own Review »

Dec 2, 2009 by Stacey from Apo,NY
Overall Rating: 10

• The location is great.
• Elevators seemed to be having problems.

“The location of this hotel is great. Very close to the underground and walking distance to Piccadilly. The staff is very friendly and helpful. The beds are very comfortable. It is well worth the money.”

Sep 11, 2009 by Trish from Oak Park,IL
Overall Rating: 7

• Location.
• Very small rooms, could barely get around bed to access washroom.

“10 star plus location, 2.5 star hotel. Definitely not a 4 star hotel.”

Aug 19, 2009 by James from Calgary,Canada
Overall Rating: 9

• Excellent location for shops, theater and Transite.
• Some elevators not working because of needed updates.

“This was a pleasant hotel, with a friendly and helpful staff, the room was clean and a good size, the best feature for us was the great location to shops, eating places, Transite and theaters. You have a direct route to the airport.”

Apr 29, 2009 by Barbara from Sacramento,CA
Overall Rating: 5

• Elevator was fast.
• Not updated.

“Bathrooms need updating - stains on ceiling and rug - burn marks on bedspread (this was a nonsmoking room).”

Apr 25, 2009 by David from Sacramento,CA
Overall Rating: 6

• Location.
• Shabby lobby.

“Perfectly adequate room, mostly shabby public areas. Fantastic location.”

Apr 19, 2009 by Rita from Maple Valley,WA
Overall Rating: 8

• Location.
• Excessively expensive internet connection.

“Dated hotel, could use some new furnishing. Lots of noise at 4:30 am, construction of buildings nearby so area is in upheaval.”

Apr 14, 2009 by Franck., from Jersey City,NJ
Overall Rating: 6

• Location was excellent, right in the center of London - very upscale neighborhood.
• Hotel of a certain age, that has not been refurbished for a while.

“Great location in the heart of Mayfair in the center of London. Good for business traveler - not very romantic or family-friendly. Hotel is of a certain age, and unfortunately has not been refurbished for a while. Room is of a good size for London though. Would recommend it for business travelers, or tourists.”

Apr 2, 2009 by Robert from Evansville,IN
Overall Rating: 8

• Close to Tube and walking distance to sights.
• Bed, walls, furniture have seen better days - scuffed, scratched. Bathroom is okay.

“Slept like a baby for two nights and was able to walk or take the nearby Tube everywhere I wanted. Corridors smell vaguely of cigarettes, and rooms are in need of sprucing up. Clearly, some parts of the hotel have seen better days. Bathroom is just fine.”

Mar 21, 2009 by John from Sugar Land,TX
Overall Rating: 4

• Location.
• Over priced amenities.

“Location was good, but rooms were small, even by Europeon standards. Hotel staff was cordial, but with regard to local knowledge and suggestions they were almost useless.”

Nov 27, 2008 by Hilary from Cape Coral,FL
Overall Rating: 10

• The rooms are larger than comparable properties in London.

“The hotel is perfectly positioned in Mayfair with good restaurants and bars near by, also very convenient for Green Park underground, Sheperds market and Park Lane, also close to the Ritz and Fortnum and Masons. It is my prefered area of London quiet and restful after a hectic day. The hotel rooms were well furnished with everything a traveler would need including internet the rooms for London were large. The staff was very pleasant and efficient we would recommend this hotel.”

Jul 17, 2008 by Lance from Atlanta, GA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[10]

• Location.
• Staff was rude rooms were worse.

“This hotel was located in the heart of London However this is a one star hotel and the price should reflect that.”

Jun 11, 2008 by Jeff
Overall Rating: 9

• Close to downtown London.

“Great hotel and staff. That's a good price for a fancy, and snazzy place in the heart of London, but Holy Moly!”

Apr 14, 2008 by Bostontraveler from Newton, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and internet access speed.
• Cost of internet access.

“Holiday Inn Mayfair is very well located. Breakfast and bar at the hotel was fine. Internet access was superb but very expensive $30 per day but that is London for you. This is a solid 3 star hotel. Not a 4 star hotel as sold. Rooms were nicely appointed and bathrooms were fine.”

Jan 10, 2008 by Karla from Irvine, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location was outstanding.
• The decor was old. The bed reminded me of Motel 6.

“This hotel is well situated. It is within walking distance to great shopping and dining. The tube station is a short walk in a safe neighborhood. The hotel staff was amazingly helpful and courteous. The only drawback is the old decor and the bedding.”

Jul 16, 2007 by Jason from Saint George, UT
Overall Rating: 0
Staff:[10] • Location:[10]

• Beautiful hotel, Excellent location, great staff, clean, quiet, perfect place to stay.
• The Milk Shake in the restaurant was literally milk shaken not ice cream.

“Loved the hotel and the location. It was a great place to stay after a long air ride.”

Jul 9, 2007 by Laurie from St Paul, MN
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[9]

• Great location.
• Bed bugs were horrendous! Staff didn't speak English and the concierge didn't have any information about area restaurants.

“One of the worst hotel experiences I've had. The bed bugs were ridiculous for a 4 star hotel.”

Apr 27, 2007 by Hope from Chicago, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[9]

• Location.
• This was not a 4-star hotel.

“NA”

Apr 8, 2007 by Ning from Houston, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[8]

• Location is very central.
• Hotel is run like a low level hotel with small lobby, and old rooms.

“This hotel is centrally located by Green Park & Picadilly Station. It should not be a 4 star hotel though, as the lobby is small, service is poor and rooms are old. Even at a good price, I do not think I would stay there again.”

Mar 20, 2007 by Maria from Niagara Falls
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[8]

• Location, close to tube station and within walking distance to Piccadilly square, leister square and major sites.
• Worse staff I¿ve ever had the displeasure of dealing with. Rude and unknowledgeable front desk and bell staff.

“I arrived in London on sat. March 10th in the morning. I had flown from Toronto on an evening flight, and was extremely tired and was not feeling very well. By the time I arrived to the hotel, it was about 11:00am. When I approached the front desk the staff did not greet me, did not smile, did not make me feel welcomed, rather, I felt that I was an intruder. Upon giving them my passport for id purposes, and other collateral, I was told that the room was not ready. I explained to the girl at the desk that I had traveled all night and was not feeling well, could she see if there was anything they could do. I received an immediate response of "no, check in time is not until later on in the day, you will have to wait¿. I hadn't even finished speaking when she interrupted me to say "no". Then I got upset, she hadn't even checked with housekeeping to see if the room was ready. I asked her to call their housekeeping staff. When she did, the person on the other end was upset to be bothered with such a request. Needless to say, I was not allowed into my room. I had to check my bags, and be sent off, on my way. The personnel at the front desk exchanged glances to one another, to indicate that I was bothersome. Well, the bellman, were just as bad. They seemed "bothered" to have to store my luggage, and just had observed my incident with the front desk, and it was like a little "cult" at the front lines. They were extremely unhelpful and unfriendly! They did not assist me with my luggage, nor ask if I required assistance to my room. I had allotted of baggage, as I was traveling for business, and they just gave me my luggage and sent me off! I was in town for a conference, and my other colleague was at another hotel. When I tried to make a local call, it was difficult to get out on the phone. I called the front desk to inquire how much a local call was, and no body knew. I'm sorry, you work at the front desk and you don't know? I was shocked. She had to call me back. I waited 40 minutes before I received a call back. She then started to reprimand me, saying that I should have a card in my room with the pricing. I got upset, and told her that there was no such card in my room, and she should know the fees for a call, especially when she is working the front desk! Watch out folks. They charge.55 pence per minute for local calls. I was charged 12pounds for 1 local call! This is a money maker for the hotel and a huge. Their kitchen closes early, room service is very limited and the selections were not to my liking. Nothing around the hotel stays open later than 9:00pm for dinner, coffee, anything. Therefore, if you are looking to dine, do not look around the area of the hotel, past 9:00pm. There were some evenings, that we were engaged in events all day, and could not eat until later on in the evening, and we had to find places down in leister square. Nothing convenient around that area. Upon check-out, again, rude front desk staff! I was charged for several phone calls that I did not get through to, and was disputing the charges. The girl at the desk was being argumentative with me. After, much arguing back and forth a supervisor finally came and took the charges off. Please, I urge you not to stay at this hotel, due to the lack of customer service. The management of this hotel needs to really look into their staff's attitudes, as it is under par! Being unhelpful, acting like the guest is a bother, and just being plain rude, is not the type of service that I expect, nor pay money to receive. London is a very expensive city, and when I travel, I do not expect to be treated in the manner that I was treated at the holiday inn Mayfair. Do not stay here! Stay anywhere else but here!”

1 of 1 people found this review helpful.

Mar 6, 2007 by anthony from cayman islands
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[9]

• The location.
• Wear and tear.

“@ 200+ pounds per night it was not worth it - very dated, cracks in ceilings, most staff were friendly and helpful; however, especially restaurant and house keeping; not the same 4 front desk! As a frequent visitor to London I wouldn¿t be staying there again! However, the location is perfect, so I have been researching the area, otherwise its back to the hilton.”

1 of 1 people found this review helpful.

Jan 16, 2007 by Dave from Christiansted, VQ
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• Location.
• Cramped lobby.

“This treatment should not be acceptable.”

Sep 5, 2006 by Glenn from Regina, SK CA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient location and nice spacious room.
• The hotel did not provide bathrobes or other luxuries that I normally expect in a 4 star hotel.

“The hotel was fine and I had no complaints. It does not seem to offer the luxury amenities that I would normally expect of a 4 star property however such as complimentary bathrobes, upscale shampoos and body lotions etc. or a pressure balances shower. It was a nicely decorated large room, however felt quite dated.”

May 31, 2006 by Todd from Edmond, OK
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• Only 1 lift was working for several days; concertinas could have been more helpful.

“Excellent location across from the Ritz and Green Park. Easy access to the tube station and the theaters. Clean hotel with a very reasonable rate.”

May 9, 2006 by Manu from Lomita, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location and cleanliness.
• Hotel staff was not very knowledgeable about local attractions.

“I enjoyed my stay at this hotel. It is centrally located and quite clean.”

Mar 17, 2006 by Gee from Danville, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Close to shopping area.

“If you are arriving late and just need a bed to sleep, then this hotel is a good value. Very basic hotel. Standard room bathroom only had a bottle of Dove soap attached to the wall and towels. This is not a luxury hotel.”

1 of 1 people found this review helpful.

Dec 13, 2005 by Fiona from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The concierge was extremely helpful at this hotel.
• I hate mini bars that have sensors to show when you remove an item. shows distrust of guests and staff.

“This hotel has a superb location in central London. It is fairly pleasant although a little shabby and the rooms are tiny. ”

Dec 11, 2005 by Lindsay from Hilton Head, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient and comfortable.
• Concierge could have been more helpful.

“5 minute walk from Buckingham Palace and block from Green Park tube station. Perfect for sightseeing and was very comfortable accommodations.”

Dec 8, 2005 by Cynthia from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was excellent. I was a business traveler with spouse. Room was larger than normal for England, Comfortable, clean.
• Twice I ordered wakeup service and didn't get it. Missed a tour pickup. Breakfast was skimpy for price. Basically very nice.

“Hotel was clean, nice lobby, very centrally located, near coffee shops, subway, shopping. Rooms were nice, bed comfortable and Holiday Inn offers a pillow menu so you can pick your preference. ”

Nov 18, 2005 by Robert from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was fantastic. Literally across the street from the Ritz.
• Nothing.

“The Holiday Inn Mayfair is located a few blocks from Picadilly across the street from the Ritz. Bond Street, think Rodeo Drive is just out the front door as is Fortnum and Maison, Green Park. Soho and the West End are around the corner. I got a queen bed in a non smoking room. I think the American chains do an especially good job of accommodating Americans, certainly true here. I highly recommend this hotel.”

1 of 1 people found this review helpful.

Nov 9, 2005 by Doug from Traverse City, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location, cleanliness.
• Phone cost astronomical (3 GBP per minute), charged for newspaper, poor TV.

“Good location, good staff. No health club. Very limited TV channel selection. Local phone cost astronomical (3 GBP per minute). Charged for newspaper when I assumed it was included. London is an interesting city but is brutally expensive and has lousy weather. I won't return again.”

Nov 5, 2005 by Randy from Minneapolis, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was in a great location, neat and clean room.
• The internet did not work the first night and that caused quite a bit of inconvenience for me.

“I would stay there again. The hotel was in walking distance to many major attractions and in a great neighborhood. It was also easy to get to transportation if needed.”

1 of 1 people found this review helpful.

Oct 12, 2005 by Brad from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location was absolutely perfect.
• The rooms were a bit small, but I guess this is typical of London.

“I was completely satisfied.”

2 of 2 people found this review helpful.

Sep 21, 2005 by Frank from San Jose, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Closeness to Green Park Station.
• Lots of stairs within floors, old building.

“Excellent value for the price I paid $100. The locations is directly at Green Park station, 100 m away from Green Park and you can easily walk to Piccadilly and SOHO.”

1 of 1 people found this review helpful.

Jun 26, 2005 by Tim from Honolulu, HI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Fantastic location
• Expensive restaurant

“Great location, just off Piccadilly near the Ritz. Walking distance to theater, restaurants, sights. Taxis and underground easy to access. Staff very friendly with excellent service.”

2 of 2 people found this review helpful.

Jun 12, 2005 by Robert from New York, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• the location was its major benefit
• the restaurant was less than satisfactory

“If all you need is a convenient place to stay, this is a good choice. The amenities of the hotel and the restaurant leave a great deal to be desired, however.”

1 of 1 people found this review helpful.

Jun 3, 2005 by Lynda from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They were wonderful-- we were placed in a VIP room on the top floor that was very spacious with a great view.
• Nothing- they were terrific

“Great location-- across from the Ritz, and walking distance to everything we wanted to do in London. Hotel staff was great-- when we asked for a quiet room, they put us in a VIP room on the top floor with a beautiful view. They have a nice bar in the hotel, with great pub food.”

2 of 2 people found this review helpful.

Jun 1, 2005 by Jessica from Arlington, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location
• A bit musty and small - but to be expected in London

“Great location and good quality.”

May 27, 2005 by Lawrence from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel is in a great location convenient to most tourist sites and the tube station.
• Early check in was not possible. This is bad for folks arriving on early flights from the US and Asia.

“The location is perfect for most tourists and business travelers. It is on major bus routes, steps from the tube station, and within walking distance of shops and theatres.The hotel was very clean and the rooms fairly large and comfortable. The concierge staff was very friendly and helpful.The hotel did not have high speed internet, neither in the room nor in the business center. Also, early check in was not an option.”

1 of 1 people found this review helpful.

May 24, 2005 by Jim from Los Angeles, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[10]

• great location, clean room
• Initially wouldn't give me a non-smoking room; dingy bar and restaurant

“Hotel is in good condition, although their check in area and process is a real hassle. On check in, waited 20 minutes in an overheaded small lobby. Indicated they had no non-smoking rooms available. An hour later they found one when I developed a bronchial reaction to the smoking room they assigned me.The bar and restaurant needs updating. Stuck in the 70's.”

1 of 1 people found this review helpful.

May 12, 2005 by Jason from Providence, RI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Excellent central location.
• Restaurant prices were exhorbitant.

“Excellent area for the price; would stay here again, though eat anywhere but the hotel restaurant.”

Apr 20, 2005 by Nattalie from Reno, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[4] • Location:[10]

• Location was excellent, convenient for walking and Underground station access.
• Front desk agent upon check-in was less than accommodating.

“Nice hotel in general. Location can't be beat if you are walking to see Buckingham, or Piccadilly square. It's close to nightlife, and lots of restaurants as well. If you need to go farther, the Underground station is less than a block away.”

1 of 1 people found this review helpful.

Apr 19, 2005 by James from Los Angeles, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[10]

• Decently furnished; great location.
• Dated restaurant; no internet at all ( only dialup); limited TV channels

“Great location; ok value; A 4 star hotel in London should have high speed access, either wired or wireless. The restaurant and bar could use a major upgrade, stuck in the 70's. I received no help at the door, either opening the door or helping with luggage. They also were lazy about calling a cab at the curb. This is a 3 Star hotel at best.”

Apr 13, 2005 by Jeanette
Overall Rating: 10

• Great location, large and clean room.

“Our room on the second floor was very large and clean, with an excellent bathroom. This hotel is in a great location, with the Green Park Tube Station, Starbucks, Sainsbury's Food Market and Marks & Spencer Food Store, all within one block. Piccadilly Circus, Buckingham Palace and Oxford Street are all a short walk away. I would highly recommend this hotel to anyone coming to London.”

Feb 20, 2005 by Rafael from Nyc, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

“The room was too small....the consierge, did not know much.....he sent us to a restaurant called "Il Pescattore" very near by, and it was the worst experience in restaurants in London, since I have been going to London which is more than 20 years...the rating of price/quality is minus zero..”

Dec 3, 2004 by Dion T. from Hamilton
Overall Rating: 1

“From check in the to concierge the staff was rude and unhelpful.”

Sep 9, 2004 by John F. from New York
Overall Rating: 7

“It was an excellent hotel in an ideal location. The only thing that would have made it even better is if the hotel had a pool and a jacuzzi - but that is rare in the middle of a very large city.”