User Reviews for Rydges Kensington Plaza

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Feb 23, 2008 by Shozzie from London
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[5]

• Nice hotel, but let down by poor staff and shoddy systems.
• Unhelpful and incapable staff, poor systems and lies.

“This is a beautiful hotel which is badly let down by it's poorly trained and unhelpful staff. Add to that a very shoddy booking system. The staff are very unhelpful, and incapable of helping. Their advice was "call back tomorrow", to which I suggested that maybe Rydges should call be back tomorrow. They did. They agreed a refund, and I requested an e-mailed confirmation. Their explanation was that due to an IT failure, they accidentally charged me, as they did not get the cancellation from their Head Office. This was about 9 hours ago. I am still waiting for my e-mail. I rang the hotel again - same story - the staff cannot help. The manager is away, I need to call back later. Terrible service.”