User Reviews for Copthorne Tara Hotel London Kensington

Research User Reviews for Copthorne Tara Hotel London Kensington (1-20 of 639)

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Nov 21, 2009 by Allen from Bedford, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[6]

• Location and room size.
• Not customer friendly.

“I was traveling on business for 10 nights with a club room reserved. After an 11 hour flight from the states, I arrived at the hotel at 10 am. I was told rooms were not available until the official 3 pm check in time. However, if I paid 30 pounds, a room would magically become available for immediate check in. The front desk would not budge on this - either pay now or wait 5 hours. This is the third time I stayed at this hotel this year. I did not encounter this issue previously. If this is how this hotel is going to treat its business travelers, I'll choose to go elsewhere next time. This is a very poor business model in order to try to generate more revenue. They may have gotten 30 pounds out of me now, but for my next 10 night trip to London in January (and every quarter) , they aren't getting my business.”

Oct 23, 2009 by Carolyn from Sacramento,CA
Overall Rating: 8

• Good location and via Priceline, good price.
• Does not have Wi-Fi available.

“The room was quiet and clean with appropriate amenities such as small refrigerator, and enough room for a small table and chairs. With more people having i phones and the like, a hotel of this type should offer free Wi-Fi at lease in the lobby or bar. Having to use computers that are L1 per 10 minutes is just a way of nickel and dime for the guests.”

Oct 23, 2009 by Michael from Sierra Vista,AZ
Overall Rating: 8

• Great location to the tube.
• Out dated rooms. Bathroom had two spigots only cold and only hot.

“This is a hotel that is safe and clean. It is in a really great location. Near some decent restaurants and 3 in walk from the High Street Kensington tube station. The only drawback is the outdated furnishings, but this is minor. I would recommend this hotel, especially for the price.”

Sep 17, 2009 by Zhanna from NYC
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• Great location, nice neighborhood, near Circle Tube Station, and comfortable beds.
• Outdated, moldy, smelly, highly over priced and incompetent hotel, forgot wak up call.

“The hotel forgot my wake up call! Never mind that they represented themselves as a 4 star (maybe 20 years ago it was), but now it is at best a 2 star, but any flea bitten motel even makes wake up calls! This one didn't and they didn't even apologize for it. The hallways smelled like turpentine and the bathroom in my room smelled like mold. They covered the bathroom walls with plastic panels to make it look new, but it was very plain to see and smell that it wasn't very fresh or clean!”

Sep 17, 2009 by Zhanna from NYC
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• Great location, nice neighborhood, near Circle Tube Station, comfortable beds.
• Outdated, moldy, smelly, highly over-rated and incompetent hotel, forgot wak up call.

“The hotel forgot my wake up call! Never mind that they represented themselves as a 4 star (maybe 20 years ago it was), but now it is at best a 2 star, but any flea bitten motel even makes wake up calls! This one didn't and they didn't even apologize for it. The hallways smelled like turpentine and the bathroom in my room smelled like mold. They covered the bathroom walls with plastic panels to make it look new, but it was very plain to see and smell that it wasn't very fresh or clean!”

Sep 17, 2009 by Lana from Staten Island,NY
Overall Rating: 1

• Comfortable beds, great location, close to the tube and stores and food.
• Poorly maintained hotel, the staff just didn't care.

“The lobby and restaurants are nicely maintained, they forgot about the rooms. The bathroom had obviously been flooded, but rather than fix the problem they covered up the moldy walls with paneling - but I could very plainly still smell the mold in the room! One night we ran out of toilet paper and the staff didn't seem to think that it was a problem! How hard is it to see that the roll is running out and leave an extra roll in the bathroom? An investigation into why I ran out of toilet paper does not help the situation!”

Sep 17, 2009 by Shelby from Houston,TX
Overall Rating: 8

• Neighborhood was safe and excellent for walking.
• Beds in room were twin beds.

“Hotel was very functional, restaurants and bar were fine for business meetings.”

Sep 7, 2009 by Kelley from Arlington,VA
Overall Rating: 9

• Friendly staff and
  good location.

“Very helpful concierge, fairly good location and comfortable rooms.”

Aug 24, 2009 by Ann Caden from Toronto,Canada
Overall Rating: 6

• Good location in the High St. - Kensington area. Good shopping and restaurants in the area. Two minute walk to the Tube.
• Hotel staff was not willing to put in any effort for a request. Beds were small ie. one double or two single per room. Mattresses in beds were lumpy and saggy.

“Good location in an upscale area. Lobby and common areas are attractive. The restaurants and bars are good. The convenience store in the lobby is handy. The cab stand at the end of the driveway is very useful. The theater tickets desk is another handy perk. The actual guest rooms need updating. The bathrooms are really out of date and somewhat moldy. The beds themselves are small i.e. a double or two singles per room. The mattresses are saggy and lumpy and the pillows are virtually flat. The common areas are 4*, the guest rooms are 2*.”

1 of 1 people found this review helpful.

Aug 22, 2009 by Hussein from Coquitlam,Canada
Overall Rating: 5

• Convenient location, close to tube station.
• Bathroom in terrible condition - circa 1970s.

“Hotel is in desperate need for a rehash. The old plumbing fixtures in the bathroom are scary. I haven't seen separate hot and cold taps in years. The sink was gurgling. When someone next door turned on their water, our tub started to spurt something black. We would never stay at this hotel again.”

Aug 17, 2009 by Dan from Portland,OR
Overall Rating: 10

• Great value!
• Outdated lighting system (kept turning on and off randomly).

“This is a great hotel for the price and I would definitely stay here again. Very safe, very clean. Great service.”

Aug 17, 2009 by Brooke from Apo,AE
Overall Rating: 5

• Nice room decor.
• The front desk was very rude at check in. Their pics on the web do not match the actual hotel!

“Nice, but seems a bit worn. Gift shop purchases had dust on them. Flowers in lobby also dusty. I emailed them before my trip to confirm a double room and they emailed back that they had a room reserved. I took that statement as answering my question but when we arrived we were told we had two single beds. We were in London to celebrate our anniversary and the rudeness of the front desk and the deceit of not honestly answering my email soured my view of the hotel instantly. We had to pay a bunch more money to upgrade to a queen deluxe because they had no more doubles available.”

Aug 10, 2009 by Glen from Salinas,CA
Overall Rating: 4

• Liked the location.
• I don't think they like that we had small kids.

“It's were they book the airline crews.”

Jul 24, 2009 by June from San Diego,CA
Overall Rating: 8

• Helpful concierge desk.
• No affordable food service.

“Good business hotel. Clean and friendly, but without atmosphere. Good area for local shopping and eating but a long way from tourist attractions.”

Jul 4, 2009 by Dick from Hudson,WI
Overall Rating: 9

• I really liked the location and the Priceline price for a 3 star hotel. It was warm and we needed the air conditioning all for a good price.

“This hotel is a good choice, was a convenient location, close to the Tube and shopping. The price was unheard of for an upscale London Hotel.”

Jun 25, 2009 by Shirley from Princeton,NJ
Overall Rating: 8

• Helpful staff, who were really accommodating and friendly.
• Old room and bathroom, too close to the subway station.

“The hotel room does not look like that of a 4 star hotel. It was fine with me since I spent most time attending a conference. The location was nice, and the staff were very helpful.”

Jun 22, 2009 by Katie from Akron,OH
Overall Rating: 6

• Hotel is located in a good neighborhood and is near the tube.
• Room decor and furniture a bit outdated.

“The hotel was a good value for the price. The lobby and public areas are very upscale, but the rooms were not. The room and bathroom were quite small.”

Jun 9, 2009 by Don from Toronto,Canada
Overall Rating: 3

“The hotel does a lot of trade in bus tours and the like, it is not service oriented and almost everything is offered as an extra-fee service, from the exercise room and on.”

1 of 1 people found this review helpful.

Jun 7, 2009 by Megan from Mastic Beach,NY
Overall Rating: 10

• The staff was very helpful.

“This hotel was in a great location, literally around the corner from a tube and bus stop. Nice part of town, very easy to walk around at night and feel safe. The staff was great, helpful with organizing everything that we needed. I'd certainly stay again.”

0 of 1 people found this review helpful.

Jun 4, 2009 by Jukka from Vantaa,FL
Overall Rating: 9

• Good location, quiet and
  nice staff.

“Good hotel with friendly staff. Nice quiet location with easy access to city centrum. Good selection of shops within walking distance.”

Jun 1, 2009 by Lori from Garrett Park,MD
Overall Rating: 7

• Location to the Tube.
• The outside of the hotel looks like barracks.

“This hotel was a nice place to rest our heads. We had two twin beds that we pushed together. The maid service did a nice job cleaning the room.”

May 24, 2009 by Sherry from Clifton,VA
Overall Rating: 6

• The front desk staff, concierge, and bellhops all went out of their way for us.
• Not enough towels. The mattress sloped to one side. Outlets hard to use as too close to floor. Curtains let in too much light.

“This was a tourist hotel. Request a room facing the front which were quieter. The ones on the back side had train noise from the tube trains running above ground. The bathrooms had old fixtures that required you to use two spigots, a hot & a cold that must be mixed together in the sink for warm water. The tub was very tall and might be difficult to enter if you are older or have mobility issues. It was very difficult to plug in your own hairdryer from the US (with the large safety plugs)The outlets were too close to the floor and hard to access. The staff was very accommodating and quick to respond to requests.”

May 22, 2009 by Amy from Beaverdam,VA
Overall Rating: 7

• Convenient to High Street Ken tube station.
• Walked past flats with trash outside - rather junky.

“Not much of a view outside but okay hotel if you don't stay in it much. Like a low budget Holiday Inn.”

May 17, 2009 by Rick from Richmond,MI
Overall Rating: 3

• Checkout.
• How dirty and old the rooms were.

“The room was dirty: extremely outdated, dirty carpet, extremely uncomfortable bed and pillows. They charge 10 pounds per 24 hours for the internet. Windows were so dirty that you could hardly see the trains as they passed by making constant noise. Other than location, I cannot say much good about the Tara.”

1 of 1 people found this review helpful.

May 16, 2009 by James from Calhoun,LA
Overall Rating: 8

• The customer service was very helpful for us.

“It was an older hotel but clean. They were very helpful in helping us get where we wanted to go.”

May 14, 2009 by Ken from Montrose,CO
Overall Rating: 9

• Location.
• Room was starting to be run down some.

“Very good location. Probably only 3 min from the Tube. Lot to do just around hotel.”

Apr 21, 2009 by Priscilla from Osprey,FL
Overall Rating: 6

• Good location.
• Room was above train tracks so loud at night. Old furniture.

“The Tara-Copthorne Kensington is in a very convenient location. Not an awful hotel but definitely not 4-stars. Lobby is very tasteful. Rooms are standard size for London, I've seen smaller. Furniture is out of date and not in very good condition. Our bathroom was clean except for the floor which was covered in previous occupants hair. Our room happened to be on the side above the rail tracks so it was very loud at night.”

Apr 14, 2009 by Donna from Wyoming,MI
Overall Rating: 8

• The staff were very helpful and prompt to address needs.
• The first bed we had was lopsided and sagging on one side. The staff allowed us to change rooms. It should have never happened, however.

“Very nice location, close to tube station. Nice area for shopping. Beds were adequate, but nothing fancy.”

Apr 11, 2009 by Tariq from Atlanta,GA
Overall Rating: 6

• Good location and convenient for public transport.
• House keeping was awful had to ask for towels repeatedly and waited hours to get it.

“Good location, and very convenient for public transport. House keeping needs to be more responsive.”

Apr 11, 2009 by Gerry from Irvine,CA
Overall Rating: 10

• Excellent location. Very clean rooms. All around excellent hotel.

“The Copthorne Tara far exceeded our expectations. Just 3 minutes to the underground and high street. Staff was extremely cordial. Would definitely stay there again.”

0 of 1 people found this review helpful.

Apr 10, 2009 by Garrett from Colorado Springs,CO
Overall Rating: 5

• The room had no convenient electrical outlets. They were on the opposite side of the room.

“The room looked worn and tattered. The shower curtain was dirty. There were no electrical outlets in the expected locations (near bed and desk). We had to move furniture to get access to electrical outlets. The cost of internet was over priced. The restaurant served quality food, but it was over priced. Had to pay $40 to park car for one night.”

Apr 8, 2009 by Bob from Walden,NY
Overall Rating: 6

• Location- next to subway.
• Room was dirty/old furniture.

“The location of the hotel was next to a tube stop which made getting around London easy. Additionally, the neighborhood was pleasant and safe. The hotel itself had a helpful staff but the rooms left something to be desired. The furniture was old and beat up and the bathroom was not clean when we first entered the room. It was fine everyday after that. Also , the temperature control took a long time to work and the room was often very hot.”

Apr 4, 2009 by Gerry from Hampton,VA
Overall Rating: 10

• Location, very close to the underground High Kensington Street.
• Nothing.

“From the outside of the htel, you would think not so great, but once you walked into the doors is was very nice, clean and the people were very friendly and very helpful with helping us find our way around London. The rooms were very nice and large (from UK standpoint) and very clean, the beds a bit soft, but after being out for 10+hrs. It felt very good. I would defiently go back to this hotel again.”

0 of 1 people found this review helpful.

Mar 30, 2009 by Sally-Ann from Scarborough
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location.
• 2 star bathrooms.

“Really disappointed, 1970s bathroom. We asked for a double bed but got two singles, and for the money you are paying purely for location. The Miss World contestants used to stay at the Tara Hotel, but now you'd be hard pressed to get Miss Bradford there.”

1 of 1 people found this review helpful.

Mar 29, 2009 by Karyn from Neenah,WI
Overall Rating: 6

• Location was great.
• Old.

“Hotel location a plus, hotel itself was overrated, a bit dated but still clean.”

Mar 19, 2009 by Daniel from Limerick,AE
Overall Rating: 7

• Very convenient location, comfortable quiet rooms (front of hotel), friendly staff, can check in without credit card.
• Minor room maintenance issues (i.e. marked walls, cracked & leaking basin in bathroom), lower floor noisy.

“The rooms are clean and comfortable, although a little tired and dated looking. The lobby and public areas are good quality. The breakfast restaurant and breakfast itself is good. The dining options are limited. The only time I ate there (in Bugis Street Chinese) it was not good. But there are plenty of alternatives locally, for example, in nearby Earls Court. By far the best thing about this hotel is it's convenient location. Less than a minutes walk from High Street Kensington underground station (tube) and Kensington High Street itself, it's location is unbeatable.”

Mar 16, 2009 by Kelly from Tyrone,GA
Overall Rating: 6

“This hotel has all of the amenities that are expected from a 4 star hotel. The area around the bathtub was rotting away from the tub overspilling. The room was small, the TV was small and the two beds were both singles.”

Mar 15, 2009 by William Stanley from Sarasota,FL
Overall Rating: 9

• Location, and quality.

“We have stayed here several times and have always been happy with the rooms and service. We especially like the location.”

Feb 10, 2009 by Paula from Fresno,CA
Overall Rating: 6

• Location was perfect.
• Appeared run-down.

“Excellent location, clean rooms, friendly service, but a bit run-down.”

Jan 12, 2009 by Paulette from Pleasanton,CA
Overall Rating: 6

• Great location and great concierge.
• The hotel needs a makeover, walls are very, very thin and windows need replacing. This hotel needs revonating.

“The location and service are exceptional. The concierge desk was extremely helpful and responsive to all our requests. The lobby, restaurant and bar are very attractive and the service was exceptional. Our rooms were clean but needed updating, like a fan to avoid mildew in the bathroom, updated fixtures in the bathroom, better room insulation and new windows. This is definitely not a 4 star hotel but it turned out better than we expected.”

Jan 2, 2009 by Kevin from Beechhurst,NY
Overall Rating: 9

• Location was great--staff was superior--room was all that we expected.
• Liked it all.

“Superior locaton with helpful staff and
very nice room.”

Dec 24, 2008 by Hannah from Las Vegas,NV
Overall Rating: 8

• Staff was so helpful.
• Room had stuffy smell.

“Hotel staff was very helpful and friendly. Location is great for shopping, buses, restaurants, and tube access. Hotel is rather old and so it felt stuffy, even with the air conditioner unit running, but was good enough for my husband and I who came to London to sight-see and not to be pampered. I would recommend this hotel for the price-conscious tourist or business person.”

Dec 18, 2008 by Bob from Apo,AE
Overall Rating: 7

• Close to the underground station.
• Worn carpets, unpleasant smell in corridors, British electrical sockets only.

“This hotel is convenient to the High Street Kensington underground station. The corridors have worn carpet, there is an unpleasant odor in the corridor. One side of the building faces the underground tracks, so the noise from the trains is disturbing. Rooms have only British electrical sockets. Holiday Inn near Gloucester Road tube station is much better facility.”

Dec 18, 2008 by JoAnn from Lexington,MA
Overall Rating: 3

• The shower.
• It is uncomfortable.

“Much need of repair, old and musty.”

1 of 1 people found this review helpful.

Nov 29, 2008 by Steve from Alexandria,VA
Overall Rating: 7

• Location good, staff excellent.
• Pricing for internet access is absurd.

“Overall I was fully satisfied with my stay, although I do not agree that this is a 4 star property by any measure.”

Nov 6, 2008 by
Overall Rating: 1

“I was misled to believe that I was buying the room at a 4 star hotel. This hotel cannot be classified as 4-star for a number of reasons.
Location,
right next to the train and subway tracks could be herd troughtout day and night.
Rouches observed multiple times. Room furtinure is broken. Carpet loose,
Toilet leaks.”

1 of 1 people found this review helpful.

Oct 29, 2008 by woody
Overall Rating: 5

• Location.
• Cigarette burns. Moldy carpets. Hard beds.

“Not a four star hotel. The only thing this place has going for it is its location. The building is falling apart and the interiors are beyond worn out. The lobby is nice and new but that's it. Moldy carpets. Cigarette burns everywhere. The rooms back on the London Underground train line so you hear rumbling from around 6am until near midnight.”

Oct 22, 2008 by Nancy
Overall Rating: 6

• All staff I encountered was friendly and helpful.
• Lack of cleanliness, old, exhausted furnishings & carpeting.

“Staff of the Copt Horne Tara was all very helpful and friendly. Housekeeping, however, is not thorough. This added to the old worn out furniture and carpeting, adds up to a very unclean feeling in the room. There was a mouse or rat in my room on last night of stay.
”

Sep 24, 2008 by TV
Overall Rating: 9

• Excellent and very safe location. About a 5 minute walk to bus stop and tube station.
• Exterior is a little run down and Internet access is too expensive at 10 pounds a day.

“Loved the location. My mom and I felt very comfortable walking alone at night. Hotel is just 5 minutes off of High Street Kensington where there are lots of shops, restaurants, and the bus and tube stop. Staff at the guest desk was very friendly and helped with booking tours and answering every question we had. A bonus is that most tour companies provide complimentary pick up at this hotel. Food in the brasserie is a little pricey but so is the rest of London. The room was surprisingly spacious like what you would find in most American hotels. Beds were nice, but the comforter really made it super comfortable. I will definitely stay here again.
”

Sep 13, 2008 by Trudy from Port Washington, WI
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location.
• NA.

“Very good location. Room was quite small and somewhat inconvenient.”