User Reviews for Thistle Marble Arch

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Nov 1, 2005 by Glenn from Roebling, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Clean modern room.
• Hallway and outside noise levels high.

“A good hotel in a good location. The front desk staff was a bit overwhelmed but competent. The design and function of the shower left something to be desired, the elevators were a bit wonky and the room did not mute against outside or hallway noises well. But a modern room, comfortable bed, great pillows and good cleaning staff go a long way towards a very positive experience.”

Oct 29, 2005 by Hamutal from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Left mistakenly a few items in the room which were nicely saved for me.
• The internet didn't work because the mode needs replacement. It cost 1.5 Pounds for a service cal +15 per day.

“It is a nice hotel in every possible angel. The only thing elevator from floor 1, entry from floor 0 at least 10 meter below. They need to set moving stars to go down not just the ones that go up.”

Oct 26, 2005 by Mike. from Brooklyn, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[7]

• Amazing location. 1 block away from Brandenburg gate and Potzdam Platz. Very friendly and helpful staff.
• The hotel does not have rooms for 3 people.

“Whatever you do not book this hotel.”

Oct 25, 2005 by Deby from Clovis, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location. Large room.
• Beds were rock hard. My back was killing me.

“The location was very central to underground and all tour buses.”

Oct 25, 2005 by Richard from Spokane, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Great Location, Close to the Marble Arch tube, near to wonderful shopping.
• Rear entrance odd, lower floors are retail businesses.

“This hotel is a hit. The 20 GBP upgrade per night nets you breakfast for two, bottled water, queen suite, quieter floor - well worth it. ”

1 of 1 people found this review helpful.

Oct 24, 2005 by Shaun from Norfolk, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• This hotel met and exceeded many of my expectations. I highly recommend it.
• The only complaint that I had was that it took a while for my requested towels to be delivered to my room.

“The location was superb, as it was in the middle of the shopping district. Many of the London sites were within a short commute of the hotel as well. An additional brownie point was that the Marble Arch underground station was 3 minute walk from the hotel. That allowed for trouble free transportation to anywhere in London.”

1 of 1 people found this review helpful.

Oct 23, 2005 by Robert from Tacoma, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Easy access to all transportation sources.
• Dingy hallways and lousy view from our room.

“First time visitors in this very busy city. Not used to the hustle and bustle. Would advise others to upgrade to get the breakfast included in the room rat. I think it also comes with a bit of a room upgrade also. London is very expensive.”

1 of 1 people found this review helpful.

Oct 21, 2005 by Tom from Arvada, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Great location, right by the Tube, helpful staff.
• Smoking appeared to be permitted everywhere.

“Terrific comforters on the bed make it very comfortable hotel. Upgrade offer was a great deal, not a rip-off. Great staff allowed us to check in quite early for some red-eye reducing rest.”

Oct 21, 2005 by Frank from Miami Beach, FL
Overall Rating: 0
Cleanliness:[7] • Staff:[5] • Location:[7]

• Excellent air conditioning, large quiet rooms.
• The worst bed I've ever slept in.

“This hotel is in a convenient location. The rooms are large which is unusual for London. The hallways are dark and depressing. The beds must date back to the American Revolution since they are spongy, and non supportive. My back is still killing me, I don't recommend this hotel.”

Oct 21, 2005 by Shelby from Kamuela, HI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Nice furnishings, extremely quiet, close to Tube.
• No business center.

“This was the perfect hotel for a quick trip to London. The room was good sized and well furnished, with a mini fridge, and a nicely tiled bathroom deep tub too. It is convenient to Oxford Street, but my room was very quiet.”

Oct 20, 2005 by Cathy from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location, in-room shampoo and soap, Mohammed in the restaurant at breakfast.
• I left a scarf in the restaurant and 3 different staff were indifferent about looking for it. When I got home I called and someone finally located it.

“The location and cleanliness of the rooms are the chief assets. The staff is friendly but too frequently unhelpful - good at smiling and using my name but not at solving a problem or request. There's also no way to get to the lobby with heavy luggage unless a porter is called because there is a long staircase (going up there is an escalator). One other comment about this survey. ”

Oct 16, 2005 by Carol from Mitcham Australia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Luxurious feel pillows. Room included sofa and table.
• External appearance shabby, no elevator to ground floor.

“Location was superb, bus and underground virtually at doorstep. Hyde Park across the street for relaxation, walk out door to great shops on Oxford Street. Bus sightseeing departs very close to hotel, small supermarkets, takeaway food outlets and restaurants close by. Room quiet, spacious and clean. Outstanding value.”

Oct 14, 2005 by Matthew from Las Vegas, NV
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[8]

• The location was the only plus.
• A generally surly and inexperienced staff overall.

“From the moment I checked in and was talked into an upgrade that offered nothing more than a newspaper I was displeased. Despite giving a credit card upon arrival I was not able to charge meals to my room, etc. nor was I able to take advantage of the express check out. The staff is surely best disorganized and the property itself offers large but tired rooms with hard mattresses which look out over noisy (day and night) Oxford Street.”

Oct 13, 2005 by Malcolm from Calgary, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very Pleasant. Great Location, Great deal.
• Repeated issue with keycard having wrong code to open door. Hotel was quick to fix.

“Great location for seeing the sites of Central London! Clean, comfortable, big rooms, nicely decorated. We were booked in a twin room, with a separate seating area with chair and loveseat, (almost a junior suite, really). Staff was friendly and helpful. Large hotel with lots of rooms, great because we were able to check in at 9:00 AM. A bit more water pressure in the shower would be nice and the speaking elevators are a bit annoying and quirky.”

Oct 12, 2005 by Rasmus from Fremont, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room with windows that opened.
• Getting in and out of the hotel is a bit cumbersome with the long stairway.

“They put me in room 701. It was a huge corner room with 2 single beds next to each other, a couch, table and a couple of chairs. Large bathroom as well. A couple of blocks from SOHO. Plenty of open wifi gateways visible as well.”

Oct 10, 2005 by John from Chicago, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room size was very generous for London.
• House cleaning came one day after 7 PM.

“Great location and hotel amenities. London is an expensive city and this hotel represented significant value for the price paid.”

Oct 9, 2005 by Denise from Fpo Ae, NY
Overall Rating: 3
Cleanliness:[10] • Staff:[1] • Location:[10]

• Maid stole my slippers, no coffee/tea refills 2 days out of 4, fridge not working, charged extra for having a 3 & 5 year old.

“The hotel is conveniently located on the Marble Arch corner of Hyde Park, near all major tourism attractions. However, hotel staff was not appreciative of our having 2 small children and made quite a fuss. Maids spoke no English and did not refill our hot drinks service and stole my slippers. The front desk was not accommodating of forgotten toothbrushes, working fridges etc.”

Oct 8, 2005 by Patty from Moraga, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Housekeeping was exceptionally good, sound insulation was terrific. Beds and pillows perfect.
• We liked everything.

“Thistle Marble Arch met our needs perfectly. The room was gargantuan compared to most we've stayed in, beautifully clean, nice lighting, pretty decor and was kept extremely tidy by the maid service. All the potentially annoying things were missing, such as uncomfortable beds, lumpy or too thin pillows. We loved it.”

Oct 8, 2005 by Steve from Seattle, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Cant beat for central London.
• Front desk staff downright rude.

“Good location. Nice size rooms by European standards. Convenient to 2 tube stops within less than 10 minute walking distance. Good location to shops, Starbucks and restaurants. St. James place has great restaurants just 5 minute walk. Elevators were slow and packed at peak times.”

Oct 5, 2005 by Mamta from North Brunswick, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room was really clean and big. The hotel staff was friendly.
• The room did not have a refrigerator in the room. It's a big problem if you go with a small kid. The location of the room was not good.

“Overall it was a good experience.”

Oct 4, 2005 by Maria from Vallejo, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• For European standards, Thistle Marble Arch hotel is very well. The stuff could use more training to better help their guest.
• The concierge staff could have been more knowledgeable and helpful.

“I would highly recommend this hotel. The facility in itself is good. Some of the stuff could be better trained though.”

Oct 3, 2005 by Betsy from Poway, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Conveniently located, quite clean.
• Never received a wash cloth with daily linens. Vinyl liner in shower needed to be changed.

“This hotel is overall very nice and very well located. However, for our purposes it was just wonderful. I noticed on our second leg that we didn't receive the shampoo and lotion samples, don't know if this was just a coincidence. Still, overall very positive experience.”

Oct 2, 2005 by Jacqueline from Smithville, NJ
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Clean, very pleasant and an excellent value.
• nothing

“This hotel is in an excellent location. The rooms are very pleasant and have small refrigerators (which was an unexpected joy). Housekeeping staff was very accommodating. All in all a very good experience. ”

Oct 2, 2005 by Michael from San Diego, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Centrally located in almost any manner possible for someone planning on visiting London.
• The atmosphere was stale and boring.

“The hotel is centrally located and walking distance from Hyde Park corner and Oxford Street. For anyone visiting London and just looking for a place to lay his head you just couldn't find a better deal. However, if you intend to socialize within the hotel compound it is quite stale and boring.”

Oct 1, 2005 by Harold from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable.
• Stairs down from lobby on 1st floor.

“Good locaation, pleasant, comfortable, very well worth price paid.”

Sep 30, 2005 by Vince from Mountain View, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very convenient location. Close to shopping, good restaurants and easy access to public transportation.
• Antiquated plumbing, separate hot and cold faucets. Hallway lighting could be brighter.

“Quite a bargain for $75.00 a night. Clean rooms with ample space including wet bar and sitting area, fairly large en suite marble tile bathroom with granite counter top, hairdryer and telephone. Housekeeping and concierge staff very helpful.”

Sep 29, 2005 by Vivien from Amherst, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Conveniently located, only less than 5 minutes from the tube station. Excellent value for the price. Staff are very friendly and helpful.
• Long stairs to the main lobby. Needs to depend on porters to carry your luggage since there's only escalator going up, not down. Tipping is needed.

“Generally speaking, the hotel is clean and conveniently located by Tube. Friendly staff and you can purchase tickets at the hotel to bypass waiting line at entrances at major attractions. Close to lots of shopping on Oxford street. I don't think it is fully a 4 star hotel because some of the facilities are getting old. But it's very good for a 3 plus star and for the price I paid.”

Sep 29, 2005 by Jon from San Diego, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[7]

• Close to the underground.
• Hotel room a VERY long walk from the elevators. Two beds, not one. Musty smell.

“I enjoyed the location directly across from Hyde park and convenient to the Marble Arch tube station. The entrance to the hotel is on a back street, a little scary at night. Our hotel room was a VERY long walk from the elevator and came with two beds not one. Certainly something I could have changed, but just odd and annoying. ”

Sep 29, 2005 by Anthony from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location, cleanliness and courtesy of the staff where excellent!.
• This hotel was perfect!.

“The hotel is in a great location. The staff is friendly and helpful and the hotel is beautiful. I would recommend it to any one who wants a central location to visit London. The only drawback is that the restaurant is over priced but there are cheaper places to eat all over. This hotel is worth every penny and I will definitely stay here again.”

Sep 29, 2005 by Hien from Underhill, VT
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• Nice, spacious room, clean.
• Staff less friendly, lobby on 1st floor with no elevator access was a pain.

“A good value in a good location, but the hotel staff is not very friendly. Luggage, which was supposed to be brought in "15 minutes" arrived 6 hours later. If you have several pieces of luggage, it is difficult to bring it to your room yourself, as the lobby/check-in area is on the 1st floor (not the ground floor) and you can only access it by a narrow escalator. So you are forced to relinquish it. It is literally not in your control anymore. Very unsettling.”

Sep 28, 2005 by Andrew from Portland, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location, nice, comfortable hotel.
• Hard sell to upgrade, got two twin beds could not get a double.

“The hotel is very conveniently located in London on Oxford Street at Marble Arch and is also quiet and comfortable, an excellent hotel for anyone to stay in London.”

Sep 28, 2005 by Deborah from Wyoming, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[7]

• Spacious rooms. Quiet hallways. Amenities available.

“Very nice. Easily located to the tube and high end shopping.”

Sep 25, 2005 by Laura from San Francisco, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[10]

• Very helpful concierge.
• Calling the hotel operator was frustrating, not helpful.

“Recommended place to stay, on a major Tube line.”

Sep 23, 2005 by Bob from Redwood City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice, luxurious and clean room.
• Hotel has many rooms, service can be a bit slow.

“Very nice hotel. Room was great and location very good. ”

Sep 23, 2005 by Melissa from Denver, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very comfortable beds.
• Sometimes there were funny smells in the hallways.

“It is about 1.5 blocks from the Marble Arch tube stop on the Central line, very close to shopping and many eateries as well as Easy Internet. Cheap internet access point 2 GBP for an hour all on Oxford Street. We were upgraded to Executive Plus and had a very comfortable room with a small sitting area including a loveseat. The bathroom was also oversized and featured a speaker so that you could hear the TV while getting ready. I really liked the extra space, the soft comforters, and the loveseat. Our view wasn't so great as it was a courtyard overlooking the roof. However, we didn't spend much time in the room except in the evenings so it didn't matter. It is also pretty quiet. I hardly noticed that there were other people in adjacent rooms. The hotel has an ATM by reception, a bar, a buffet restaurant and a cafe which also has sandwiches and salads. The cab price to the airport is about 45 GBP. I would definitely stay here again and recommend it to others.”

Sep 21, 2005 by Stephanie from Gardena, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Good location.
• Staff was not as professional as other hotels.

“a good standard hotel, while I wouldn't rate it at 4 stars, it was certainly an amazing value for what I paid. ”

Sep 20, 2005 by Athena D. from Hudson, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Hotel was in a great location and the service was excellent. Our room was very clean and large. A great value.
• The concierge service was fair. Very hard to understand and not very helpful with information concerning dinning.

“Great location. Hotel was older but very well kept and remodeled. Halls, common areas and room were very clean. Maid service was excellent. Our room was serviced quickly every day. Bar and restaurant service were great and food was good. Bellhop service was very helpful when I had trouble getting a cab. The only downfall of this hotel is the concierge service which I thought was not very well trained and they were very hard to understand.”

Sep 20, 2005 by Marcus from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Great location, lovely room a great purchase.
• Rooms are not available for check in until after 2pm. No flexibility at all, and very pricey and slow internet.

“I would stay at the Thistle Marble Arch again, the room was spacious and well appointed and the location cannot be faulted. ”

Sep 16, 2005 by Sheri from Woodside, NY
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[6]

• The hotel was close to the subway.
• I did not like the location of the hotel in this area of London.

“Our rooms were at the far end of a corridor and it took more than 5 minutes to walk to the room to the elevator, which was very annoying. The halls are dark and the carpeting and furnishings are old. The price we got for this hotel made it worth it, but it is definitely not a 4 star hotel.”

Sep 14, 2005 by Dermot from Dublin, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Checkin staff did not look down upon guests like some hotels can.
• Could not get broadband internet to work.

“The location in Central London couldn't have been better or nearer to the key shopping district of Oxford Street - the hotel is in a building that includes some Oxford Street shops at ground level, with the hotel entrance situated in the parallel street behind. In other words, some of the hotel bedrooms actually look directly down onto Oxford Street. Major stores like Selfridges are literally paces from the hotel, and I was able to reach any part of London I wanted easily as bus stops and two tube stations (Marble Arch and Bond Street) were both very near the hotel. Oh and for good measure the room was spotless, the bed comfortable and the hot breakfast buffet excellent (this was included in the 20 pounds room upgrade option I paid for at checkin when I saw the posters advertising this option).”

Sep 13, 2005 by Jiri from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[10]

• Convienient location.
• Really not a 4 star hotel.

“Great location but small rooms. The hotel staff trys to convince you to "upgrade" to a deluxe room for 20 pounds but I looked at both rooms and they are identical. This is not something I expect at a "4" star hotel.”

Sep 13, 2005 by Diane from Staten Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location could not be better, the room we were given was a double executive suite which was top notch. We loved this hotel.
• We requested a wake up call which we never received.

“Front desk was curtious and attentive. We were treated with kid gloves. I would recommend this hotel to all that travel to London. Prime location in the heart of the city with easy access to all by foot or tube.”

Sep 12, 2005 by Debbie from Richmond Hill, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Lots of great amenities for the price.
• Room-safe did not work; safety deposit box process inefficient.

“Lovely hotel in great location, for the price. Room included lots of "neat" features -- including heated towel rack and speaker from the TV in the bathroom; button-control for "do not disturb" sign that lights up in the hall.”

Aug 30, 2005 by Frank from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large rooms by London standards
• Recption and elevators not on ground floor, making it difficult to move luggage.

“Located only a block and a half from the Marble Arch tube station and Hyde Park, this hotel is ideally located and easily accessible to London's shopping, theatre and historical districts. Spacious rooms, attentive staff and the usual amenities that you would expect from a Thistle hotel.”

Aug 29, 2005 by Vladimir from New York, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• clean neat nicely appointed
• minibar was not stocked upon arrival

“The Thistle Marble Arch is very conveniently located and has large, very comfortable rooms, very well decorated. The food is a bit pricey - but that's probably more London than anything else. I would gladly stay at this hotel again - and I was astonished to get a place this nice for the price, ”

Aug 25, 2005 by Tim from Seattle, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[3] • Location:[7]

• Overall appearance very nice
• Beds were HORRIBLY UNCOMFORTABLE, staff seemed to not care

“Very nice appearance and most of staff very nice, but beds were horrible, and staff made no effort to remedy/ rectify. ”

Aug 22, 2005 by Khoi from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great location. Great price. Huge hotel so you might want to request a room near the elevators.
• Maids are pushy in trying to clean room in the morning.

“Huge hotel in the Marble Arch area. Steps away from Speaker's Corner of Hyde Park. Oxford Street is a block away with all the shops. Easy to walk to New Bond Street and even Leicester Square. ”

Aug 18, 2005 by Cindy from Kensington, MD
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• Room was not the level of a 4**** hotel; I upgraded to ensure space for 2 people.

“Location ok if you want to go to Hyde Park....and close to Paddinton station. Room not at the level of a 4 star hotel and staff not able to deal with unexpected problems...closing of clb room because of staff illness.Lobby dark, very smoky and hotel food poor.”

Aug 18, 2005 by Luke from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• rooms are large. tubs and steam shower. internet available
• price for internet. 50 pence/minute

“Excellent location by Marble Arch tube station. Huge bathrooms, courteous staff. Inhouse bar. Internet available in rooms.”

Aug 8, 2005 by Roger from Eden Prairie, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The room was spacious and clean. we had a easy check in and check out.
• The enterance to the lobby was hard to find and a little cramped

“Great location, very clean and the price was the best we have received ”