User Reviews for Thistle Marble Arch

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Sep 13, 2005 by Jiri from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[10]

• Convienient location.
• Really not a 4 star hotel.

“Great location but small rooms. The hotel staff trys to convince you to "upgrade" to a deluxe room for 20 pounds but I looked at both rooms and they are identical. This is not something I expect at a "4" star hotel.”

Sep 13, 2005 by Diane from Staten Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location could not be better, the room we were given was a double executive suite which was top notch. We loved this hotel.
• We requested a wake up call which we never received.

“Front desk was curtious and attentive. We were treated with kid gloves. I would recommend this hotel to all that travel to London. Prime location in the heart of the city with easy access to all by foot or tube.”

Sep 12, 2005 by Debbie from Richmond Hill, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Lots of great amenities for the price.
• Room-safe did not work; safety deposit box process inefficient.

“Lovely hotel in great location, for the price. Room included lots of "neat" features -- including heated towel rack and speaker from the TV in the bathroom; button-control for "do not disturb" sign that lights up in the hall.”

Aug 30, 2005 by Frank from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large rooms by London standards
• Recption and elevators not on ground floor, making it difficult to move luggage.

“Located only a block and a half from the Marble Arch tube station and Hyde Park, this hotel is ideally located and easily accessible to London's shopping, theatre and historical districts. Spacious rooms, attentive staff and the usual amenities that you would expect from a Thistle hotel.”

Aug 29, 2005 by Vladimir from New York, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• clean neat nicely appointed
• minibar was not stocked upon arrival

“The Thistle Marble Arch is very conveniently located and has large, very comfortable rooms, very well decorated. The food is a bit pricey - but that's probably more London than anything else. I would gladly stay at this hotel again - and I was astonished to get a place this nice for the price, ”

Aug 25, 2005 by Tim from Seattle, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[3] • Location:[7]

• Overall appearance very nice
• Beds were HORRIBLY UNCOMFORTABLE, staff seemed to not care

“Very nice appearance and most of staff very nice, but beds were horrible, and staff made no effort to remedy/ rectify. ”

Aug 22, 2005 by Khoi from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great location. Great price. Huge hotel so you might want to request a room near the elevators.
• Maids are pushy in trying to clean room in the morning.

“Huge hotel in the Marble Arch area. Steps away from Speaker's Corner of Hyde Park. Oxford Street is a block away with all the shops. Easy to walk to New Bond Street and even Leicester Square. ”

Aug 18, 2005 by Cindy from Kensington, MD
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• Room was not the level of a 4**** hotel; I upgraded to ensure space for 2 people.

“Location ok if you want to go to Hyde Park....and close to Paddinton station. Room not at the level of a 4 star hotel and staff not able to deal with unexpected problems...closing of clb room because of staff illness.Lobby dark, very smoky and hotel food poor.”

Aug 18, 2005 by Luke from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• rooms are large. tubs and steam shower. internet available
• price for internet. 50 pence/minute

“Excellent location by Marble Arch tube station. Huge bathrooms, courteous staff. Inhouse bar. Internet available in rooms.”

Aug 8, 2005 by Roger from Eden Prairie, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The room was spacious and clean. we had a easy check in and check out.
• The enterance to the lobby was hard to find and a little cramped

“Great location, very clean and the price was the best we have received ”

Aug 6, 2005 by Bob from Morristown, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location is fabulous
• It is more of a 3+ star than 4 Star

“Great location, staff very helpful, excellent value for money.”

Aug 5, 2005 by A from Silver Spring, MD
Overall Rating: 9
Cleanliness:[3] • Staff:[8] • Location:[9]

• Room is quite big.
• There were mushrooms growing in the bathroom!

“Room is nice. But I think they have a problem with cleaning. This is probably because of poor ventilation.”

Aug 4, 2005 by Emilie from Miami Beach, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very friendly staff and helpful concierge, and they let us check in much earlier than expected (very helpful)

“To me it did not seem like a 4 star hotel, more like a 3 star. It was clean, the rooms were very functional, there was central heat and air conditioning (which are both useful since London weather is not always predictable). A very good location if you like shopping, unfortunately not many restaurants and pubs in the area.”

Aug 3, 2005 by Dany from Hollywood, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• American size room in Europe
• A/C System would automatically stop for 10 min every hour or so.

“Good size, clean rooms, good facilities, fairly well located. Overall, a good hotel at a very good price.”

Aug 2, 2005 by Darcy from Algonquin, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The location was fantastic. The staff was wonderful.
• The carpets were dirty and my room was supposed to come with a mini refrigerator. The offered another room and all was fine.

“I would gladly stay at the Marble Arch Thistle again. It was one of my most enjoyable hotel stays ever, and I travel a lot. ”

Jul 30, 2005 by Prashant from Washington, DC
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[9]

• Location was fabulous
• NO WAY THIS IS A 4-STAR!

“Corridors are dim and dingy. By American standards, this hotel is more like a 3-star minus”

Jul 28, 2005 by Shane from Baton Rouge, LA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[6]

• The hotel was very conveniently located near Oxford Street - so great location
• The hotel atmosphere appeared unwelcoming - they appeared like mean misers - every single thing was charged - even a phone call to the operator

“Thistle Hotel - Marble Arch was a huge disappointment. It certainly under no circumstance fits in a 4 star category. The hotel came off as mean mongers wanting to charge for every single thing, even a phone call to the hotel operator was at 1 pound 50. It's NOT the amount of money - but it's such a strain to feel so unwelcomed that every single is so charged like that. Plus, plus, they said they had wireless internet access in the main hotel lobby. In every major hotel, this is a very complimentary service - but at Thistle Marble it was charged per minute and actually it was not even working. Last year, I went to Holiday Inn 4 star near Gloucester Rd. in South Kensington - that was really the best - quite something, very welcoming atmosphere. I did not feel like the hotel is preying on me. Never go to Thistle Marble Arch - it is really bad and is no way a 4 star hotel.”

Jul 28, 2005 by Larry from Lemon Grove, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

“Central to everything. Attentive service.”

Jul 27, 2005 by Alex from Gainesville, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

“Very nice hotel, located one block to the East of Marble Arch. Great location. Large, clean rooms. Seems to have been recently renovated.”

Jul 26, 2005 by Amy from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The hotel went beyond my expectations. It is a step above most European Hotels. The room and bathroom were huge!
• The night concierge needed some major help. He was not friendly nor helpful.

“This hotel was in a great area of town. It was near a busy street filled with restaurants, pubs, and shops! The room was very spacious. The bathroom was also larger than expected. The only problem was that you could hear neighbors coming and going as they closed their doors. I would recommend bringing ear plugs.”

Jul 22, 2005 by Chad from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Upgraded my room to a suite without having to ask.
• Room service and hotel food/drink expensive.

“Good location in central London near bustling nightlife and sights. Friendly, professional staff and clean, spacious rooms. A good experience at a very fair price.”

Jul 21, 2005 by James from Covina, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[10]

• Great location backing onto Oxford St
• Staff not very helpful;

“This is probably more of a 3* or 3.5* hotel. However, it is conveniently situated in the shopping district of Oxford St. Staff are not very helpful.”

Jul 19, 2005 by Rhonda from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding location for metro and shopping
• Entrance difficult to locate initially

“The Thistle Marble Arch Hotel is well suited for a fast paced London experience. Its location is ideal. The business class upgrade was superb. Our room was spacious, spotless, and attractive.”

Jul 18, 2005 by Susan from Hook, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The shower was also a steam room

“Had an brilliant stay, was upgraded to an executive suite; this included use of business lounge bar and complimentary breakfast. Excellent value .”

Jul 18, 2005 by Doug from Brookline, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Big room, air conditioning, great location, nice amenities.
• Hard to adjust room temerature to sleep comfortably under the duvet they give you.

“A big, impersonal, but comfortable and well-appointed hotel, well located near Hyde Park and major bus and tube routes. ”

Jul 18, 2005 by Amir from Falls Church, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Lobby is small

“I paid for an upgrade and the upgraded room was wonderful.”

Jul 7, 2005 by Blake from Aurora, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[7]

• great room layout, nice soft duvet
• two pounds for a bucket of ice is stupid. free ice for everyone!

“great hotel off the central line. large hotel, which resulted in a long queue for check out, but the room was really nice, and the in-room bar thingy, provided a nice place to entertain my guests. room service tried to charge me 2 pounds for a bucket of ice (for the champles, as you do), but i said forget it and filled up a tesco bag full of ice from the ice machines (stelthly located after room 675). overall, for the price paid this was a steal.”

Jul 6, 2005 by Cheanny from Apeldoorn, AL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Perfect location
• The lobby is a bit shabby and looks outdated

“We had a room on the corner at the thirth flour. It had a great view on the Oxford Street. The room was spacious. Location is excellent for shopping and just around corner from Marble Arch tube station.”

Jul 5, 2005 by Michele from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• comfortable beds
• Front desk staff was not very responsive.

“Marble Arch is in a great location and the rooms are quite large and comfortable. Some refurbishment is needed, but rooms are clean.”

Jun 30, 2005 by Fahd from Buena Park, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• I love the location and the upgrade that I got
• The breakfast is not that great, even for the one in the business lounge.

“If you want to do a lot of shopping then Thistle Marble Arch is the place to be. The hotel is next to Oxford street where you can find everything and easily go back to your hotel room without having to carry lots of bags. The breakfast though is not that great. The business rooms are wonderful, I am not sure about the regular rooms but from what I have heard the hotel has undertaken a full scale renovation. Overall great place and highly recommended and has a very reasonable price compared to other London hotels. Great for families!”

Jun 29, 2005 by Bill from Reston, VA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• Great Location
• No Swimming Pool/Sauna

“overall a very pleasant stay. didn't try the restaurant or bar. excellant location.”

Jun 24, 2005 by Brian from New Canaan, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[7]

• Nice Room (was an upgrade and paid extra)
• staff at reception were indifferent - porters were great

“A tourist hotel with high volume traffic. Room was an upgrade for $30 per night and was clean and big. Reception staff were indifferent and slow but all other staff (dining room and porters) were great. I would stay there again.”

Jun 22, 2005 by Edward from Bowie, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious room and bath- great a/c comfort
• Wish they had pancakes for breakfast!

“Is undergoing a $60 million renovation- terrific restaurant on premisis as well as the Glen Miller Lounge. Concereige arranged for a private car to take us from hotel lobby right to the drop-off for our flight from Heathrow for a total of 40 pounds for me and my wife. Clean, quiet rooms! Lots of space for luggage/clothes ( we stayed 4 nights). Definitely a 4 star hotel.”

Jun 21, 2005 by Bryan from Gate City, VA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, room quality

“Good quality, Good location, be sure to get the bed size you want, the small ones are REALLY small. The bar stays open late but is expensive. Overall, a hotel worth going to.”

Jun 18, 2005 by Rasmus from Miami, FL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[7]

• The room was pretty large.
• Poor staff that speak poor English. Bad service.

“This is the worst 4-star hotel I have ever stayed at in London. The check-in staff was rude and spoke poor English and spoke some foreign language amongst themselves in front of the guests. The room service was terrible and the room itself only has ONE redeeming quality and that was its size. The hotel itself was old and worn. The phones in the room looked like they were 20 years old. Not a single staff member spoke English without an accent.”

Jun 18, 2005 by Robert from Austin, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location

“First room they gave us was loud and by the elevator. Second room was much better but no way this should be rated as a 4 star hotel.”

Jun 14, 2005 by Eduard. from Arlington, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[3] • Location:[8]

• The room was quite spacious and up to date for the price paid for a London hotel room.
• The staff needs a lot of improvement on Customer Service. Elevators out of Service.

“The hotel is in an excellent location, right around the corner of the MArble Arch Tubestation and just off Oxford Street. The room seemed to be recently redone in the traditional English style;Although the beds could do with an upgrade. Housekeeping did keep the room immaculate. Coffee and tea maker and a safe were provided in the room. Security seemed to be missing as the hotel lobby was on the second floor with eay access to all hotel elevators and nobody challenged you when entering the hotel (but this seems more commen for big hotels these days). The hotel staff did not much to make us feel welcome, check-in was rather slow and the front desk agent was quite rude and snippy. A problem with the phone in the room was dealt with in a very unprofessionally manner. But all in all, for the price paid, this was still a steal, considered hotel prices in London, especially for 4-star hotels.”

Jun 11, 2005 by Robert from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, easy access to the Tube station, friendly staff, very comfortable room

“We had a very pleasant stay at the Thistle Marble Arch. Check in was quick, all the staff was friendly including concierge desk, gift shop, food and bar, and reservations. The hotel was located in the bustling Oxford Street shopping area with a short block away from the London Underground - Marble Arch station (Central Line). The room was comfortable, very clean, quiet, and gave us a good night's rest which we really needed to give us the time and energy for all of our London sightseeing!”

Jun 10, 2005 by M from Alameda, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Clean classy and overall excellent.
• bellhop took 30 minutes to take our bags up to our room!!!!

“We had an excellent experience. The room was in great shape and the bathroom was excellent. All in all a great experience.”

Jun 7, 2005 by Angelo from Dallas, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[8]

• Just 10min from Oxford Street
• Hotel staff tried to sell me facilities that I have not asked and I don't need at all!

“It's a very big hotel located in a good position. Although the busy Oxford Street is just on the corner, the place is silent.”

Jun 3, 2005 by John from Saratoga Springs, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very American.
• It is a two floor walk-up from the street.

“This hotel was very nice even in an American sense (it had 110 appliances). Located two blocks from Marble Arch and Hyde Park. An excellent choice for anyone looking for a great London location and comfort.”

Jun 2, 2005 by Natalie from Milford, CT
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[8]

“Overall, it was very nice. All extras were very pricey. Breakfast was grossly overpriced for what we had to choose from (we did the cold buffet). At 7.50 (in pounds), for bad coffee, croissants and fruit per person, not good. We purchased phone cards to call home and were presented with a bill for 52 pounds upon departure. Even after calling the operator to ask about phone charges, which we were told were free unless connected by her, we were charged 1.50 (pounds per call). Whether they went through or not. About the room. Very comfortable. Bathrooms were lovely. Beds comfortable. Room had a pants press and iron in the closet. Bellmen were very timely.”

Jun 2, 2005 by Amy from Apo, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• The location!!
• The bedding. It was insufficent.

“The location is wonderful less than a 5 min walk from the central line of the Tube and two major tourist bus companies. The air conditioned room was a great option to have in a city that does not really believe in it. Unfortunately, the breakfast was not included and we had to pay extra, but it was worth the money. All in all a pleasant experience.”

May 31, 2005 by Mohamad A. from Nashville, TN
Overall Rating: 1
Cleanliness:[4] • Staff:[5] • Location:[6]

• it is not 4 star hotel (do not change the sheets daily ...etc)

“it is not a 4star hotel may be 1 star things i did not like1- they do not chang the sheets daily 2-no good service.3-the phone did not work i had to call them 3 times to fix it4-the iron does not work. ”

May 31, 2005 by Andy from San Francisco, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[6] • Location:[10]

• location
• Understaffed, Elevators and Escalators broken, Room Key did not work, Very long line at check in

“The Thistle Marble Arch is a beautiful old hotel in desperate need of a new management team. Long lines at check in ultimately lead to a key to the wrong room! The elevators and escalators were broken, a conceierge and manager were nowhere to be found, and the staff, although friendly, were few and far between.”

May 26, 2005 by Nasir from Allen, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• awesome location
• small room

“perfect central london location. Close to all major attractions. There was construction in the hotel which caused a little discomfort. The room was very small for a four star hotel.”

May 19, 2005 by Robert from Ellensburg, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Checked out at noon, had to catch a plane at 8, they let us shower at 5 in the afternoon.
• Nothing. Great place, great service, very friendly and accommodating.

“On the off chance that you are a hermit stuck in London, the Thistle Marble Arch Hotel can provide a world unto itself. Sleep, eat, relax, wander, and never leave the place, which would of course be dumb, but could be done quite comfortably. We got the room for 50 P a night, which was great, but I'd never pay the going rate for the place.”

Mar 28, 2005 by Susan from Boothwyn, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, close to tube, close to restaurants, and great price compared to the weak dollar in London.
• Pillows and bed hard(normal though for europe)

“Upgraded our room at no extra charge when we came with our 11 year old son. Coffee in room and refridge. a plus”

Mar 28, 2005 by Carolyn from Golden, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• FABULOUS hotel for the price
• credit card had $200 of mystery charges on it

“The hotel is beautiful and conveniently located. The staff was friendly. Check-in was prompt. The rooms were good sized (for London). The only problem is that the hotel claimed that one of our two rooms used $200 worth of Internet (and charged us for this amount), even though Heather Daughters (who had that room) did not have a computer and never used the Internet. We're currently trying to work out this problem with the hotel. (The sheet Heather was presented with at checkout did not list any charges. She only found out about the hotel's Internet claim when she checked her credit card statement.)”

Mar 18, 2005 by Ulrike from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• the location was excellent

“Very well located but very touristy with inadequate elevator services ( very long wait).”