User Reviews for Renaissance Kuala Lumpur Hotel

Research User Reviews for Renaissance Kuala Lumpur Hotel (1-20 of 27)

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Sep 4, 2008 by From N. from New York, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[7]

• Great pool and fitness center.
• Interior of the rooms are very poor - not a good representation of the Marriott brand.

“The facilities of the Renaissance give it a 4-star rating, but the interiors are more equivalent to a Best Western or Quality Inn. Wall paper falling off, stains all over the carpet, musty shower curtains, sofa you don't want to sit on because it seems dirty and worn, and old bedspreads that look dusty and in desperate need of a good wash. Overall - don't recommend staying here. If you do, expect a 3-star quality room and then you'll be fine.”

Aug 26, 2008 by Pablo from San Francisco, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[8]

• Very clean with complete amenities. The best part was the gymnasium and sauna/Jacuzzi. Big rooms.
• Staff could be nicer and more competent, less calls and disturbances.

“Great location, big rooms, great view of Petronas Tower, and loads of nice amenities. The gymnasium was the most complete I have seen in any hotel, and the pool was nice too. Liked it so much, that we stayed two extra nights. The monorail was across the street, which made exploring KL easy.”

Aug 18, 2008 by Zahir from Kalamazoo, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Good value for the money: Petronas twin towers and related malls are about 10 minutes walk.
• Not close to good restaurants.

“Staff is helpful.”

Aug 7, 2008 by Peter from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location.
• It needs some refurbishment.

“A pleasant stay with a good location.”

Jul 29, 2008 by Dennis from San Francisco, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location is right next to KL Monorail station making it easy to get around KL without taxi and traffic.
• The East Wing of the Renaissance Hotel, while nice, is in need of room remolding.

“The Renaissance hotel is actually comprised of 2 wings - the actual Renaissance wing and the East Wing. The East Wing which is actually a star lower in luxury. The rooms, while nice, are showing their age and in need of remolding. The property, however is 4 star deluxe. Great pool, wonderful location, helpful staff.”

Jul 25, 2008 by Matt from Toronto, ON CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• The hotel was dirty.

“The room was a smoking room with two single beds. The carpets were seriously stained & dirty. The beddings were dirty and there was a stain on the pillow case. The washroom was dirty. I advised management of these issues and was offered another room that was equally dirty and had roaches.”

Jul 21, 2008 by Henrik from Usa, AL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Big swimming pool, location, grand lobby, staff was attentive.
• Room was old and worn, need refurbishment.

“Nice hotel at great location near Mono rail station. New World Wing is the former name, today it is called East Wing. West Wing is apparently newer and rooms are great. Rooms need to be refurbished as they are a little old and worn.”

May 8, 2008 by Ken from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view from the room was of the Twin towers.
• Electronic box for turning on & off lights and the TV.

“The staff was very friendly and the view from our room was quite nice. We had a 4 a.m. check out so we did not have a chance to use the hotel's restaurants or gym services.”

Feb 25, 2008 by Elizabeth from Nanoosebay, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location of the hotel was superb - next to monorail and within walking distance to the twin towers.
• It was difficult to get a decent breakfast if you did not wish to have the buffet.

“An excellent well maintained hotel. The staff is pleasant and helpful and our room was of a good size. We had a wonderful view of the twin towers and the KL Tower from our window and the pool area was inviting and well maintained. I would not hesitate to recommend this hotel.”

Feb 13, 2008 by Allen from Wailuku, HI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Extremely friendly/efficient staff. excellent location near KLCC/monorail. can walk to many places/attractions/restaurants.
• Unable to open windows for fresh air in most of the rooms. I loath AC.

“This hotel is extremely well located in the Golden Triangle area of KL It is a 100 meters or so from the Bukit Nanas monorail stop and about a 5-10 minute walk from KLCC and literally 100's of other restaurants. It has a Olympic size pool and full gym/sauna/steam room. The staff is very professional and efficient. I'd definitely stay again and recommend this hotel.”

Jan 30, 2008 by Kula from Pickering, ON CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service, great food menu and excellent location.
• They place me in a room just next to a 24 hour construction area. The pile driving and breaking noise was very disturbing.

“Good hotel, excellent service in all areas. Friendly staff.”

Nov 28, 2007 by Pauline from West Hills, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[7]

• Duty manager transferred me to other wing of hotel, which was much better. This wing needs renovation, better maintenance, and better staff.
• Room was not maintained properly. Staff disturbed me constantly after wakeup call. They think that is service when they continuously knock on door, et.

“Much below usual Renaissance standard. On both days that I was there, service was so bad that I did not leave the hotel till 4 pm and lost time from my trip. Chief Concierge was one of the worst, but trainees were equally poor. English was poor, knowledge was poor. Restaurant service in Temptations extremely poor. Trainee English and knowledge poor. Overall, do not recommend a stay there, regardless of price. The other wing is far different. Also gift shop closes mid-day, in case you need anything, and quality of gift shop is not good. Looked like a nice buffet in other wing, but I did not eat there due to price. Staff seemed very helpful and good looked great.”

Jul 8, 2007 by Karen from Surprise, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• The hotel was within walking distance to the Petronas Towers.
• Breakfast was mediocre and the carpet in the room was filthy, internet was too expensive.

“Check in and check out was easy, they accepted traveler's cheques, the room was very clean and the bed was very comfortable, the concierge was most helpful.”

May 31, 2007 by Solomon from Sun Valley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and layout were good. Very well maintained.
• Room was a little dated.

“This hotel has a great location. Central to the nightlife area on Jalan P. Ramleem, only 2 blocks from the world famous Petronas Towers, across the street from the Tourist Office. The dinner buffet at Temptations Restaurant was great. There were over 20 entry choices ranging from seafood and Asian cuisine to roast leg of lamb, and the price was reasonable too at $22 per person. I would highly recommend this hotel to anyone traveling to Kuala Lumpur.”

Feb 7, 2007 by Steven from Rochester Hills, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Fitness, spa and pool facilities were great. The dining choices and entertainment in the evening were very enjoyable as well.
• The room was a good size, but nothing especially remarkable about the standard or the décor.

“The hotel is in an excellent location, close to patron¿s towers, kill tower, monorail, golden triangle, nightlife, etc. The facilities throughout the hotel were very impressive. The bathroom was very nice as the shower was great, but the living space was just average. Overall this hotel had excellent facilities and was a great value for the money.”

Sep 2, 2006 by Ammar from Issaquah, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Great rooms.
• Concierge staff are rude and overprice taxis!!!

“Great hotel in general. We took the deluxe room and it was really nice. Hotel staff was nice and professional in general. We have mainly experienced with this hotel the following two problems:- Concierge staff: Very unprofessional and rude. One time we tried approaching a bigger taxi (mini van) since we had one extra person and the concierge guy was so upset and said no one can stop a taxi in the hotel without his approval!!! So, he let both vans staging there go out of the hotel because we talked to one of them. Then, he started speaking and shouting at us in a very rude way, we could not understand why!! Then he told us that the price to Gentling was 180 if we want to catch a taxi (even though there was no fixed pricing from the hotel for going to Gentling). We could not understand why he insisted on having him make the deal with a taxi. So, we talked to another minivan taxi when he was busy with another hotel guest and here's the surprise: the taxi driver asked for 150. That's when we started realizing what seemed to be going on. So, we took that taxi and reported the concierge to the hotel management immediately. Not sure what happened after that since we had a flight next day and we had to check out of the hotel.- Mosquitoes: we found many mosquitoes inside our room and in the first 3 days all my families arms and face were all full of mosquitoes bits. No preparations were done in the hotel to combat mosquitoes which was very painful for us during our stay in Kuala Lumpur.”

1 of 1 people found this review helpful.

Aug 22, 2006 by Janine from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Big room.
• Bathroom had excessive mold.

“Overall, I enjoyed the hotel. I was extremely surprised of the level of mold in bathroom, Room 2208. The rest of the hotel was extremely clean and no mold was present.”

1 of 1 people found this review helpful.

Jun 15, 2006 by James from Mississauga, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Fantastic places to stay.
• Not a bad thing to say.

“This hotel was so great I had to extend my stay, didn't want to leave.”

1 of 1 people found this review helpful.

Jun 15, 2006 by James from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The staff was more than helpful and very friendly.
• Cannot say a bad thing about this hotel, liked it so much extended my stay with them.

“This hotel went above and beyond in customer service even when I had a problem they fixed it right away and even followed up with a call to see if everything was o.k. I would recommend this hotel to anyone. As for the view our room faced the twin towers which was a bonus. The pool area was also beautiful. reasonable prices at restaurants also considering quality of hotel”

1 of 1 people found this review helpful.

Jun 8, 2006 by Sam from Westbury, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location, amenities, look.
• Receptionist attitude.

“Great hotel, great price, great location all staff was great except one of the receptionists. Dunno maybe she was having a bad day but she was rude.”

2 of 2 people found this review helpful.

Apr 18, 2006 by Ron from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great price, great room, great location.
• Nothing.

“I loved this hotel! Great price, great location, incredible breakfast buffet, attentive staff and right near the towers!”

2 of 2 people found this review helpful.

Apr 18, 2006 by Ron from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great price, great room, great location.
• Nothing.

“Great price, great staff, great location and best of all they upgraded me! Love this hotel!”

Apr 9, 2006 by Roy from Brooklyn, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Twin tower view from bedroom
• Hotel staff were lazy and not interested, so not very friendly

“The Hotel has two wings, the New World wing being the lesser of the two. Location is conveniently close to the Golden Triangle as well as to a Monorail station. There are better hotels available, but when you have a good bargain, this one is wok”

Feb 28, 2006 by Rena from George Town, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[10]

• Great value for the money. Spotlessly clean. Great location.
• Hotel staff were very unorganized and not very helpful.

“The hotel itself was outstanding. Very nice facility and great location. Client service is seriously lacking at the hotel though. Seems to be very poorly run for a 5 star hotel and certainly not what we have experienced at other hotels of its caliber. Concierge was also very unhelpful. Perhaps they cater to business travelers more than leisure travelers.”

1 of 1 people found this review helpful.

Oct 20, 2005 by Roushon from Van Nuys, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• I liked the external view of the hotel.
• The room was not impressive.

“This hotel is located centrally, have a nice view.”

Oct 12, 2005 by Roushon from Van Nuys, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• This hotel is located in the center of the city.
• Poor maintenance of elevator. On several occasions we were stuck inside the elevator car and we had to call for emergency assistance.

“We enjoyed our time at the hotel.”

Feb 14, 2005 by Peter from Malverne, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was great, the location was excellent, the swimming pool was terrific.

“The hotel was an excellent value in every way. I would recommend this hotel to anyone visiting Kuala Lampur.”

3 of 3 people found this review helpful.