User Reviews for Best Western Hostellerie Du Chapeau Rouge

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Jul 31, 2007 by Joe from Ventura, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• The restaurant was excellent and the hotel staff was friendly and helpful.
• No shower curtain in bath with a shower head,

“The restaurant and staff were exceptional and were the chief reason for staying there, having read about it in a WSJ article. The hotel is located in the old section of the city and is in an excellent location for exploring its shops, streets and buildings. However, our room was small and though the bathroom was newly remodeled, a section of tile on the tub face beneath the sink had fallen or been pulled out under the sink and the tub lacked a shower rod and curtain. We queried staff about this but they said, 'Oh yes, your room does not have those yet!" The hotel lacked a computer and printer that guests could use for business or travel needs, but there are internet cafe's within a few blocks walk. In summary, the hotel staff was helpful and friendly and the restaurant was excellent. However the actual accommodations and services available need considerable improvement to match the level of expectations set by those attracted to the restaurant.”