User Reviews for Falez Hotel Antalya

Research User Reviews for Falez Hotel Antalya (1-1 of 1)

• Add Your Own Review »

Aug 18, 2008 by Oliver from Glasgow
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[6]

• The pool was nice, otherwise, I have no positive experiences to list on this hotel.
• Do not stay at this hotel!

“Myself, my wife and two friends arrived for a long weekend at the Falez on 8th August at 6.30 am after a long flight from the Glasgow. Obviously we were not expecting a room to be waiting for us at this time and proceeded to check-in where were advised by quite a friendly clerk our rooms should be available at 11.00 am. We went down to the pool to try and get some much needed sleep until 11.00 and then returned to reception to be informed that our rooms would not be ready until 2.00 pm. The staff behind reception had changed - for the worst. After stating we had just been awake since the morning of the 7th we received the comment. So this is not our problem and your room is not ready by an extremely rude receptionist. We then decided to sit next to reception for the next 3hrs where we heard numerous people in arguments with the reception staff. We returned to the reception desk and unfortunately got the assistant manager as the desk clerk who informed us we did not have a room in the hotel and just steered blankly at us. The rooms were small but we were glad of them so we just put up with them for the 4 days we were there. I have never stayed in such a rude hotel in my life and how it got a 5 star rating is beyond belief. We were in Antalya for a family wedding, which was hosted in the neighboring Sheraton Hotel, which was definitely a 5 star hotel. We were only there on a bed and breakfast basis and thank God for that as the breakfast we just about edible. Watch out for the hungry hoards of rude guests also.”