User Reviews for Crowne Plaza San Antonio Riverwalk

Research User Reviews for Crowne Plaza San Antonio Riverwalk (21-40 of 306)

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Mar 11, 2008 by Cheri from Green Bay, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very classy and friendly environment.
• High price for their parking when it was $15 less down the street!

“Very nice hotel. Would recommend it to friends traveling to San Antonio!”

Mar 9, 2008 by Bonnie from Farmersville, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff were very nice.
• $25 per night for parking, air conditioners did not work.

“While everyone was nice, and the rooms reasonably clean, we were upset by the $25.00 per night additional parking and not being able to cool the room. We had to purchase a fan even after changing rooms! At least the second room was cleaner! Do not eat at the hotel, the food was tasteless and we were sick the rest of the night. The hotel was very convenient, right on the river and within walking distance to the Alamo, but I have stayed in other Crown Plazas and was disappointed by this one.”

Mar 9, 2008 by Nicole from Diamond Bar, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was very accommodating and clean large rooms.
• Parking rates.

“Hotel well worth the money I paid. Rooms are large and clean. Linens were comfortable.”

Mar 7, 2008 by Bill from Middletown, CT
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[3]

• Breakfast buffet was good.
• Distant from convention center.

“A good 15 minute walk from Convention center.”

Mar 7, 2008 by Gail from Las Cruces, NM
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• On the river walk, great bed, coffee in room, accommodating staff.
• No working ice machines, high speed internet on 3 floors only, parking expensive, no refrigerators in room.

“Crowne Plaza was nicer and in a better location. than I expected. This used to be an Adams Mark and is still being upgraded. Ice machines did not work on any floor and access to high speed internet is limited to three floors at this time but I think that when renovation is completed that these issues will be resolved. Having said that the staff moved us to a room with wireless access, brought buckets of ice to us upon request and so our stay was very satisfactory. Rooms are pretty and very nicely furnished. The beds are great and that is, after all, probably the most important thing. The water taxi on the River walk stops right at this hotel so it was very, very convenient to go to dinner or just tour around. Because it is a bit at the "end" of the River walk location is quiet and not congested. I would stay here again.”

Mar 6, 2008 by Vb from Weymouth, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Very friendly staff.
• Parking.

“Overall had a great stay. The only slight negatives: The last stretch of Riverwalk before the hotel was quite secluded, and the area behind the hotel was not someplace I would want to walk alone at night. Parking was expensive for hotel guests ($23/night) and the underground walkway from the garage to the hotel had a musty odor to it, which they seemed to try to cover up with a floral smelling air freshener not that big of a deal, just a fore warning!”

Mar 6, 2008 by Bluzette from West Allis, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, very clean and close enough to the River walk without being too close.
• Nothing.

“Well worth the money spent! Great place and great city! Thank you.”

Mar 5, 2008 by Crystal from Centreville, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close access to river walk & downtown.
• Curtains would not close to block out the sun to sleep during the day.

“The Crowne Plaza was very clean, and the staff extremely helpful. We even asked for a late check-out by 2 hours and it was no problem. We didn't have to pay for it. It is located on the northwest side of downtown San Antonio and, while located on the river walk, is a short walk to the main river walk area. The only two complaints I have are: 1) the blackout curtains in the room are set in-place and only shut out 1/6 of the window on each side. Therefore, you could not sleep in at all because you had no control over closing the window shades; and, 2) parking at the hotel was somewhere around $23.75 per day. Fortunately, there was a parking lot literally across the street for $8 per day, which we used the entire 3 nights we were there.”

Mar 5, 2008 by Shirley from No Richland Hills, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room clean and comfortable and friendly staff.
• Parking too expensive.

“Hotel was great, everyone was great to help and accommodate our needs. The parking garage was quick when the car was needed and we got everything we ask for. My only complaint is the parking seem too expensive.”

Feb 29, 2008 by Lori from Humble, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• Friendly, helpful staff-great breakfast at reasonable price.
• Many things were broke-elevator, ice machine.

“Decent location, rooms were nice, yet small, staff was great-restaurant and bar were good food and good value, but hotel could use some better maintenance - ice machine broke, elevator to river walk was roke.”

Feb 27, 2008 by Mary B. from Powhatan, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[9]

• Location.
• Internet was expensive and wireless access was very limited.

“Parking attendants at the hotel were not helpful unless you were choosing to valet. Staff did not communicate the parking requirements for validation, etc.”

Feb 27, 2008 by Sheryl from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• We got a view of the river.
• It's obviously very old.

“The parking garage was very expensive ($23.75 in addition to cost of hotel) and did not seem very secure considering it is in an unsavory part of Downtown. The garage was well lit, but there were winos, homeless people, and what appeared to be streetwalkers loitering on the perimeter of the hotel.”

Feb 21, 2008 by Ben from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very helpful staff. When I had a problem the staff helped me out to my satisfaction.
• Parking was very expensive. No economy lots available.

“Clean hotel and nice room.”

Feb 18, 2008 by Audrey from Groesbeck, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Entire staff was outstanding!
• No smoking rooms.

“From the moment we arrived until we checked-out every single staff member was courteous, friendly, and helpful beyond the call of duty. The room was beautiful with a gorgeous view. The entire hotel was clean, spacious, and comfortable. I would highly recommend the Crown Plaza to any traveler!”

Feb 12, 2008 by Joy from Leander, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Staff was very accommodating.
• Hotel's location is near a bus station, but not the most unpleasant part of town.

“Enjoyed our stay. Met our needs.”

Feb 11, 2008 by Rachel from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone was courteous and helpful all the way down to the valley!
• I thought the bedding was a little bland.

“This hotel was a wonderful stay. Everything was very comfortable and the staff was very well organized and very polite. The food was a bit pricey, it was $14 for the buffet and $3 for coffee but the quality and service was good.”

Jan 23, 2008 by Johnny from Lubbock, TX
Overall Rating: 2
Cleanliness:[7] • Staff:[3] • Location:[3]

• Rooms were clean and furnished property.
• Noisy after midnight, parking was inconvenient and costly. Bed very hard.

“Probably a good hotel for conferences but not for leisure. Staff on check-in was nice, but had a problem getting out of parking garage. Instructions were unclear and had to wait on staff to let us out. A noisy party after 2:00 AM kept us up for over an hour. Would not stay here again.”

Jan 18, 2008 by Kelly from Wylie, TX
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[3]

• Quiet.
• Parking was $23.75, front desk was not helpful and NO FREE INTERNET in the rooms.

“I arrived on a Sunday night, and the hotel was dead. No one greeted me at the door to take my car or help with the bags. I was surprised how small my room was and how this was supposed to be a 3 star hotel. The front desk staff really didn't care that I was a single woman who had to park the car in a self-park garage in the part of the city that I will not stay in. This hotel says it is part of the Riverwalk, but it is at the tail end of the walk and I felt uncomfortable walking alone at night to get to a restaurant.”

Jan 4, 2008 by Christyna from Cypress, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great staff.
• Further away from main strip of river walk.

“The hotel was very clean and staff was extremely friendly and helpful. Rooms were very clean, but small. We also thought the beds were too hard. Parking was outrageously expensive at $23.75/day. We parked in a garage 1 block from hotel at $7.00/day (note: there were no in/out privileges like at the hotel). The hotel was located right on the Riverwalk, but it was set away from the main part. This made the atmosphere quiet, but it took about a 10-15 minute walk to get anywhere fun.”

Jan 4, 2008 by Randall from Austin, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[7]

• Like couch, comfy bed.
• $23 parking, thin walls, need towel rack by sink.

“Business hotel. Not much else for couples or families. Pool/exercise and some other floors under renovation. Expensive $23/day parking. On far extension of the Riverwalk. Long empty walk to main tourist areas.”

Jan 2, 2008 by Shane from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Nice room and beds, Good service, view of River walk was nice.
• Parking was very expensive. The bar was like a Cafeteria, wide open.

“Over all its a nice Hotel but a bit far from the action on the Riverwalk.”

Jan 2, 2008 by Kristin from College Station, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Walking distance to Riverwalk, very nice hotel for the price we paid.
• Parking at hotel is $25/night.

“Nice hotel for the price we paid. Walking distance from Riverwalk. Very clean. Beds were comfortable. Very nice public areas. Parking was $25/night so we parked in a parking garage with 24 hr security only 1 block away for $7/night.”

Jan 2, 2008 by Mickey from Montana City, MT
Overall Rating: 5
Cleanliness:[3] • Staff:[10] • Location:[6]

• Friendly staff.
• Newly renovated floor was not cleaned.

“The 9th floor was clearly re-carpeted/-painted/-wallpapered recently. Unfortunately, the smell, carpet trimmings and other evidence were clear and abundant reminders of this. The hotel could have done a better job cleaning up after itself before letting guests use this floor.”

Jan 2, 2008 by James from Temple, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location to Riverwalk and Downtown.
• Price of parking garage.

“Excellent counter staff, with nice gift shop, great view of the western side of the city.”

Dec 20, 2007 by Lee A. from Austin, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Right on the Riverwalk but cost much less than most
• I liked everything about our stay.

“They put us up in an "executive" room on the top floor. We felt like royalty and paid far less than others. We overheard someone else "extend" their stay at twice the price we paid. It was very romantic. Our anniversary was wonderful and memorable.”

Dec 15, 2007 by Barry from Corvallis, OR
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Rooms and peripheral facilities.
• No free room wi fi.

“On site food facilities sometimes open, sometimes closed for special guests; food selection minimal.”

Dec 14, 2007 by Nelson from Snyder, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[5]

• Walking distance to places, like Alamo or river.
• Expensive self parking, commode too noisy.

“Parking too expensive commode too noisy no inside poll or whirlpool no parking for visitors.”

Dec 12, 2007 by Dan from Princeton, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[3]

• Pillows and water pressure, two of my 3 measures.
• Staff was uniformed, unhelpful and unapologetic.

“The bellman locked our keys in the car within 2 minutes and wanted to open a brand new vehicle w/a coat hanger. The staff didn't know the fitness room was under renovation and then sent me to a closed workout facility 3 blocks away. The waiter didn't get a simple breakfast order correct after repeating it twice and didn't tell us about the breakfast buffet. On the way out the bellman didn't help load the luggage. This hotel while it is called Crowne Plaza Riverwalk is very far away from the main Riverwalk. The property is nice but the staff was inept and uncaring.”

Dec 12, 2007 by Marcus from Spring, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice staff, nice bedding, good showers.
• Room was a little small, bar closed too early.

“Overall very nice and clean, they ask for $28 a night parking, but there is a $3 surface lot across the street that we used to save money. The hotel bar closed at 10:30 on the weekend nights. Bedding was soft and crisp. Walk is about 5-10 to main Riverwalk section.”

Dec 11, 2007 by Gregg from Harlingen, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[1]

• Nothing.
• $24.00 charge for parking to customers $4.50 for anyone off the street for half day.

“Not as close to main attractions the lesser hotels (Drury Inn, Holiday Inn etc.) Were closer and more available to main street & attractions parking was across the street and so was the handicap which we needed.”

Dec 5, 2007 by Jeff from Denton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• High quality service and rooms.
• Location was a bit far from the main Riverwalk.

“Wonderful rooms with excellent service. I would stay here again!”

Nov 25, 2007 by Maggie from Corpus Christi, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[5]

• Staff friendly and accommodating the parking valet's were awesome. Always asked if we needed directions.
• Felt unsafe at night outside the hotel, had homeless person approach me for money.

“The hotel was very nice and so was the room. View was pretty good. Ice maker broken on our floor but was fixed by the next day. Did feel unsafe outside of hotel. Location was near the river walk but not the main part of the river walking. Had to drive to that area. Parking valets were great, very accommodating, car was always waiting when we called for it and locked. When we arrived at our car they always asked if we needed directions. Very nice and friendly. Did have a wonderful time in San Antonio, so much to do and see!”

Nov 16, 2007 by Christina from Las Vegas, NV
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean. High floor w/ nice view.
• No free Wi-Fi and expensive parking.

“I was disappointed by this hotel as it made itself out to be geared towards a business traveler, yet there was no free Wi-Fi which is kind of a standard at this point. In order to park you car you had to pay $25/day to park in their lot and even more if you wanted to valet. Meanwhile there is a lot across the street that charged only $8. This hotel portrayed itself as nice, but tried to rip us off whenever they had the opportunity. I would not stay there again.”

Nov 14, 2007 by Kate from Pottsboro, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[6]

• Clean room, friendly staff.
• Self parking was $23.00/day! Ridiculous!

“Overall, hotel was nice. The rooms were a bit small, but they were very clean.”

Nov 7, 2007 by Joe from Bonham, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location.
• Free parking.

“All staff was very helpful. All areas were clean. Due to trip being mostly to attend a medical seminar, was unable to take advantage of most activities and facilities.”

Nov 7, 2007 by Amy from Laporte, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[6]

• The beds were very comfortable and the shower was the best!
• The location was not great and the service in the hotel was horrible! No Disney channel!

“The hotel was nice and clean. The room was very comfortable. My kids were very disappointed that there was no Disney Channel. We were the only customers in the restaurant and still had to ask for tea and other services. I was not prepared when I named a price that there would be a $28 parking fee. I guess I should have considered the location.”

Nov 6, 2007 by Carol from Westminster, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The locations to the river walk and water taxi.
• Not good for just casual dining.

“Would recommend this hotel and would stay there again.”

Nov 2, 2007 by Christina from Laguna Beach, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• The front desk staff was very helpful, everything was clean, and in a safe part of town.
• Hotel valet was $28/night, self parking was $24/night, no one told us this until we self parked and dug our luggage down the street to save only $4.

“The hotel public spaces and rooms were very clean. The room was a bit small, but the beds were comfortable. The staff was helpful and nice. This hotel is not on the river walk as some advertisements say; it is about a ½ mile walk to the river. Overall, it was a pleasant stay.”

Nov 1, 2007 by Wade from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Service was quick and friendly, and even the elevator was easily accessed.
• Takeout food had to be picked up in the lobby (minor complaint!).

“The Crowne Plaza hotel proved to be an excellent choice for my first visit to San Antonio. The staff was friendly and professional, the restaurant at the hotel put out a great buffet, and the rooms were extremely comfortable. A minor issue at a hotel of this quality is the fact that charges are incurred for nearly everything. Nothing is complimentary. Local phone calls are charged a small fee to your bill. Even bottled water in the rooms is available only at an additional charge ($3.50 for a small bottle of water? Those minor issues aside, I would definitely recommend this hotel to business or casual travelers.”

Nov 1, 2007 by Ruston from Cedar Creek, TX
Overall Rating: 1
Cleanliness:[8] • Staff:[4] • Location:[8]

• The look was very appealing.
• Air conditioner needed to be worked on; maintenance came in, switching rooms, fire alarm going off in the middle of the night and staff not concerned.

“My children do not want to return to this hotel. My son was ready to leave in the middle of the night to go home (2-1/2 hrs. Away) the night began fine but then the fire alarm went off at 11:30 and several floors were evacuated. When we went outside no staff members were there and majority of the hotel did not evacuate. Staff members were walking around like nothing happened. We were told we could go back to the room, sauna caught on fire. Heater was on in our room, ac did not work. They gave us a new room but no ac. Maintenance finally came down 15 minutes. Later and fixed it. We were finally able to go to bed at 1:00 that morning. A very long night and not a great experience, we were ready to drive home that night.”

Nov 1, 2007 by Bachelorette from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[3]

• Clean, looked nice.
• Far away from the river walk businesses.

“You'd think it's closer to everything on the river walk than it actually is. We had to walk a pretty good distance to get to any restaurants or bars.”

Oct 31, 2007 by Ar from Sarasota, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[3]

• Nice hotel not a close location to river walk.
• Location was about .75 mile from river walk.

“The hotel was nice, clean rooms, very comfortable. Not a great location to walk to river walk.”

Oct 28, 2007 by Jerry from St Louis, MO
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Prompt response to questions.
• Room service dishes left in hall too long; room temperature not controllable.

“Given the star rating, I would have expected more attention to details, like picking up room service trays. One sat in the hallway near our room for over 24 hours. I finally moved it to the table near the elevators. We could not control the room temperature with the wall control. One morning, we had no hot water, only warm for shaving and showering. Staff, however, is very friendly and prompt to respond to questions.”

Oct 28, 2007 by Joseph from Buda, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Friendly staff.
• I wasn't crazy about the location.

“Very nice hotel. Not in the best area, but it is on the backside of the river walk. Short walk to main part. Very friendly staff. The only set back is the location. I had a view of the greyhound bus stop. Id stay here again.”

Oct 27, 2007 by Jt from Spring, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Front desk employees were friendly & helpful, good location.
• No exhaust fan in bathroom, slow service at bars.

“Nice location at the end of river walk, a 10 minute walk to the main part of river walk but it was a lovely walk and one we didnt mind. The water taxi stops at the hotel but we chose to walk each time because it was so pretty. Many upscale restaurants are only 2 blocks away, on e Houston street which was a convenience for us.”

Oct 24, 2007 by Terry from Salinas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean; staff very friendly; great location.
• Movie channels that were provided were not "in theaters" as advertised.

“We definitely would stay here again. The location was pretty central to everything we needed. Cab rides were inexpensive too. Rooms were very quiet and all services were excellent.”

Oct 21, 2007 by Lori A. from Manitou Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[3] • Location:[8]

• Clean!
• Lower level, one bathroom, only two stalls by the bar.

“I would stay here again and recommend it to anyone.”

Oct 16, 2007 by Donald from Fresno, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Nice view.
• Rooms were quite small.

“It's a little far from the downtown action, but what's nice is that it's still on the river walk. You can catch a water taxi from right outside the hotel.”

Oct 15, 2007 by Justin from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very nice and clean and right on the river walk.
• The parking fee was excessive.

“This hotel is in a less traveled part of the San Antonio river walk which is quite nice. It's quiet but all the experience of the city is a short water taxi ride away. The staff was quite friendly and attentive and the facility was clean and modern.”

Oct 11, 2007 by Frank from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very clean.
• Parking fee and ice machine on 21st floor did not work.

“Very clean and friendly staff. Location not very good. Too far to walk to any of the tourist locations. Should have shuttles to market square and to river walk.”