User Reviews for Clarion Hotel Riverwalk

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Mar 25, 2008 by Robert from Freeport, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• We really liked the customer service we got we also liked the bar they have there.
• Someone in restaurant was rude prices could be cheaper.

“We really liked the entertainment and also loved iguana, the toucans and the slow turtle, the comfort of the bed very comfortable.”

Mar 24, 2008 by Diane from Weatherford, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[3]

• The day staff was friendly and moved us close to elevator for my husband who is handicapped.
• No close place to eat except the one in the motel and the service there was not good or friendly food was way over priced.

“The motel was ok. Lady that checked us in was rude. I talked to them 3 times to let them know we were going to be there late and we needed a room close to the elevator. My husband is crippled. Well that did not happen until the next day. The food was ok but over priced and the service was not good. Waited a long time and they were not friendly. Roaches were in the lobby.”

Jan 24, 2008 by Ann from Liberty, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was very trendy, warm and welcoming.
• Paying to park, if I am staying there my car should be included.

“I really like the hotel, it wasn't directly on the main Riverwalk strip, but still really close I would advise others to stay here only in the summer, it would be much better.”

Jan 23, 2008 by Sue from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice large room and workout area well appointed - very clean.
• River front was under construction.

“Very nice hotel which I would recommend to friends.”

Jan 12, 2008 by Anna from Thousand Oaks, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Bar and restaurant were very nice
• Rooms dated, heater noisy. Layout inconvenient to elevator and parking.

“Acceptable accommodations for a night or two. Would not recommend for longer as rooms were very small, electrical did not work in every outlet and plug in bathtub drain did not work causing water to become deep while showering. Rooms had no table for in-room dining. Details are not the hotels strong-suit. Staff was acceptably polite.”

Jan 4, 2008 by Michael from The Woodlands, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Freshly remodeled.
• Needs bigger parking area.

“Very clean hotel, newly refurbished directly on the Riverwalk but about a half mile walk form main river walk attractions and restaurants.”

Jan 3, 2008 by Carman from Indianapolis, IN
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[7]

• Pretty good location.
• Toilet did not work, VERY loud a/c unit, room smelled like smoke, TV broken (couldn't turn volume down past certain point), poor wireless connection.

“Decent looking hotel- cute decor considering price, friendly staff. However, I felt like I was staying in a Motel 6 based on all the things that were wrong w/ the room (see above).”

Jan 3, 2008 by Gina from Euless, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• The kids just LOVED the toucan and iguanas! We loved the open balcony and all the beautiful art!
• Riverwalk has not been expanded yet so we had to walk a long way to the attractions.

“Overall-we loved this hotel. I believe that after the Riverwalk expansion and a little more updates with the rooms-this could be a 3 star hotel. The artwork and decor is beautiful!”

Dec 28, 2007 by Tomi from Irving, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Very clean, comfortable newly renovated. Very good service.
• Location was a couple of blocks off of Riverwalk. Pricy parking.

“Very good value for the price and better quality than what the 2 stars would imply. Highly recommended, when visiting San Antonio!”

Dec 27, 2007 by Carol G. from San Angelo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the patio off of our room.
• I did not like we had to pay for parking. 13.00 Per day.

“Our stay was very nice. I would recommend this to everyone. The parking is great and they have security watching your vehicle.”

Dec 26, 2007 by Ron from Marble Falls, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[2]

• Nice room.
• Not really on the Riverwalk as stated.

“Tax was terrible. Worst Ive ever seen. $10 worth of tax on an $18 parking fee.”

Dec 19, 2007 by Erick from Katy, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[2]

• Good if you are not planning on spending a lot of time in the room.
• The room was too small; the food at the hotel was not very good.

“The hotel was not what we expected. We have spent less on better rooms at other places. Proximity to the Riverwalk was deceptive, for lack of a better term. El Tropicana sits on the Riverwalk; however, it is at the end of the Riverwalk; away from the festivities. Don't be fooled when the staff tells you that it is a short 10 15 minute walk to the restaurants and bars. It takes no less than 20 minutes to get to the restaurants and bars. I used to be in law enforcement, and I am now in the fire/ EMS service; I can't say that the walk from this hotel to the restaurants and bars is a safe one. I would not recommend this hotel to anyone.”

Dec 13, 2007 by Vanessa from Houston, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[7]

• The staff was friendly and courteous.
• The rooms are too small and the hotel decor is somewhat poor for the star rating.

“I think this hotel needs some decor improvement. Especially the floor hallways, the carpets were usually dirty with trash, etc, and the trash cans at the elevators were full. The first room that we were given was in very poor condition, the desk chair was stained w/ paint, the door to the adjoining room would not close fully, and the bathroom was floor was gritty and had hair in the sink. It definitely needs improvement if they are going to be classed as 21/2 star hotel. I was told that they had recently undergone a multi million $ renovation. It appears that most of this money was spent in the lobby and courtyard/pool areas. The rooms are shabbily furnished.”

Oct 17, 2007 by Holly from Rhinelander, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Outdoor dining
• Outdoor dining under construction river under construction. Too far from main park dining.

“Hotel was clean and everyone there knew their job.”

Oct 13, 2007 by Stephanie from Fort Worth, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[3]

• The bed and pillows were so comfortable! Great shower, too.
• The bed was too big for the size of the room. It was hard getting to the other side of the room.

“El Tropicana was a great value. The lobby and room were sparkling clean, and the staff, attentive and helpful. The bed was very comfortable, and the pillows felt like heaven under your head. One highpoint was the "oasis" area with a large turtle and several iguanas behind glass. Even though it's right on the river walk, unfortunately, it's a little too far from the "heart" of the River walk action restaurants, shops, etc. And it's quite a walk to those things. It's also dark along the river walk path and not the best to walk on at night. So taking a car and parking is a must.”

Sep 9, 2007 by Pepe from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable.
• Need maintenance.

“Comfortable, good location, I did not like I had to pay for use the parking lot.”

Jul 24, 2007 by Mary from Katy, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[3]

• The room was clean and had updated bedding, beds, and furniture. Loved the free internet access.
• It was 8 blocks from my destination and I did not feel safe walking there. The trolley did not go directly to my destination.

“It was a great hotel for the price. I would stay there again if I had a companion to walk or ride the trolley with.”

Jul 17, 2007 by Risa from La Porte, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[7]

• Proximity to Municipal Auditorium.
• Musty smell in hallways.

“Did not receive requested wake up call or additional towels. No roll-away bed was available. It irked me to pay $20 to park 2 cars overnight.”

Jul 12, 2007 by Lois from Killeen, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• It was very romantic and beautiful.
• Our river view was not attractive at all.

“This hotel had extremely friendly and wonderful staff, I would definitely stay there again, it had a great atmosphere and the beds were absolutely dreamy!”

Jul 8, 2007 by Val from El Paso, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nicely redone rooms.
• Small rooms, bad view.

“Best for business travelers. Small but clean rooms. Coffee maker very poor (business needs caffeine?).”

Mar 20, 2007 by Alton from Sugar Land, TX
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[7]

• It was very bright and attractive.
• The maid service was bad in the morning.

“Overall, I will never go to this hotel again. No parking (even though you had to pay for parking). The maid service in the morning was horrible, the did a bad job at cleaning the room. No ice in the ice machines; had to travel floors looking for ice.”

Mar 18, 2007 by Tim from Plano, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• One elevator didn't work, staff was overwhelmed at times.
• See above.

“So. Not real close to river walk, about ten blocks.”

Mar 17, 2007 by Chalu from Austin, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[7]

• They handled my concerns quickly.
• The toilet did not work and the bathroom was a little dirty.

“I called twice to get someone to fix toilet. They finally came at midnight and the toilet was never fixed. At check out, I complained and they gave me a discount and a free gift certificate for a stay. I am happy with the resolution but not satisfied with room itself.”

Mar 1, 2007 by T.J. from Nederland, TX
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[1]

• The coffee shop/restaurants appeared nice & clean.
• Bad location. Neighborhood appears unsafe.

“To say it is "river walk" is misleading. The river runs behind it- dirty not at all on river walk. Location is not good. I made sure to keep my teen near me when we were outside. ”

Feb 22, 2007 by Laura from Cedar Park, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[5]

• The King sized bed and pillows were one of the most comfortable ever!
• Parts of it are still being remodeled and it is at the very end of the River Walk.

“I greatly enjoyed my stay at the Holiday Inn TropicaNA Because I knew the hotel was still under remodeling construction, I requested a room away from the construction. The staff were very courteous and fulfilled my request. I would suggest asking for this if you book the hotel in the near future while it is still under construction. Parking is expensive - $10 a night - but otherwise this is a great deal for the money. Room service meals were fairly reasonable. This location is very convenient to downtown San Antonio. The main part of the River Walk is about a 10-15 minute walk, depending on which way you take, plus the hotel is right on the downtown Blue line trolley route ($1 per trip).”

Feb 22, 2007 by J.D. from Markham, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beautiful lobby and loved the soap and shampoo.
• You can hear people in the next room easily.

“The rooms in the hotel are okay. The lobby is beautiful. Most of the staff was very friendly. The trolley stops right in front of the hotel for those who hate to drive in San Antonio.”

Feb 21, 2007 by Lisa from Dallas, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[5]

• Doug was very accommodating with special requests.
• Room was hot and smelled of cigarettes; the amount of construction was more than expected.

“Once the construction is finished it may be worth a try. However, this time, for the price I would have opted for a different hotel.”

Feb 12, 2007 by Sean from Eddy, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[1]

• Lobby was amazing.
• The rooms were small, and not close to river walk attractions.

“Overall it was an ok hotel. It was easy to access from i-35, and clean. But it was far from the river walk attractions, parking is a problem, and the rooms were smaller than expected.”

Jan 29, 2007 by K from Boise, ID
Overall Rating: 3
Cleanliness:[1] • Staff:[8] • Location:[4]

• The exercise facility was top notch.
• Bugs covering bathroom. Plumbing problems. Renovation mess everywhere. Bad neighborhood. List goes on.

“Lipstick on a pig. It is obvious the management is trying to do their best to revive this hotel which I understand is a longtime downtown fixture. There are some nice newer design elements but that does little to alleviate the many problems this place has. Everything is in poor repair. The one working elevator groaned frighteningly and in my first trip in it I had to avoid broken glass covering the floor. The remodeling going on caused me to have to dodge furniture, tools, debris, etc. On the way to my room. There was a constant march of bugs through the bathroom, even after the staff sprayed them. When I took a shower there was an ear-piecing squeal. I'm not a plumber so I have no idea what that was about, but not pleasant first thing in the morning. The obvious walking path to the downtown attractions went past a park with numerous homeless people camped out in it. The constant stream of issues got to be almost funny after a while. I don't consider myself a hotel snob but this place is clearly sub par. I'd give it a 1 star if that existed.”

Jan 25, 2007 by Timothy from Rhinelander, WI
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[3]

• Attractive lobby and public areas.
• Heating fan in room was extremely loud.

“This hotel is at the very end of the river walk area. It has been remodeled and the public areas are nice. However, the rooms are only average and fairly small. When that is combined with the noisy heating fan, it does not make for a comfortable night's stay.”

Jan 20, 2007 by Rob from Houston, TX
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[1]

• Comfortable beds and nice linens.
• Small rooms with few niceties, location, under construction.

“First impression of the hotel is nice, until you get to your hall - all smelled musty. Hotel is under construction and noisy during the day. Rooms are not sound-proof at all, heard neighbors all night! Restaurant had few items on the menu, didn't bother eating there. Bar was nice with small TV¿s for sports. Friendly staff. Location is on river walk but 10-15 minute walk from any river walk attractions.”

Jan 19, 2007 by Cr from Dallas, TX
Overall Rating: 0
Cleanliness:[6] • Staff:[10] • Location:[8]

• In renovation process-will is great.
• In renovation means some things undone.

“Hotel in good location for downtown river walk activities. Convenient for business-dealing with downtown customers. They are renovating and concept is great. Consequently as of 12/06, parts are still in flux. Staff is very accommodating.”

Jan 18, 2007 by Landon from Mansfield, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[7]

• Nothing.
• All most all of it.

“This hotel was a pretty pathetic attempt at a 2.5 star hotel. It was stuck in the 70's with very small rooms and a leaky elevator.”

Jan 17, 2007 by Erin from Desoto, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The rooms were being remodeled and were very nice.
• We were first given a room already occupied, but were given a different one without problems.

“The hotel was very nice and we had a nice view of the river walk from our room.”

Jan 14, 2007 by Liz from San Diego, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[8]

• Staff is friendly, helpful and seems to realize that the hotel can be stressful at times. Common areas -- lobby, workout room, and terraces are great.
• We got the awful, smelly room on the fourth floor overlooking the air conditioners on the roof. Nasty.

“It's hard to strike the right balance with this hotel review. As other reviews point out, the hotel has been going through a major renovation. Allot of it is done, particularly in the common areas, which are very nice. The pool area with its cabañas, the excellent workout facility (not just treadmills) is great, there are a couple great terrace areas overlooking the river, and the bar is a neat place to sit. The river area trolley stops literally right in front and only costs 80 cents. Now the bad news. As of early January 2007, there is still renovation going on, and hammering, etc., and lots of the hallways and rooms are still looking gritty. We made the mistake of insisting on "one bed" instead of the "two beds" offered, and got stuck on the fourth floor in the previously reviewed somewhat yucky, smelly little room overlooking the air conditioners on the roof. (We got used to it though, and the beds were very good -- we slept quite well.) The elevators also broke down in the evening, and that caused further inconveniences. Upside: the staff is excellent; friendly and very caring. They seem to be aware that there are moments when staying at this hotel is frustrating -- and they always treated us gently and attentively. Even better, dear friends made a surprise visit to san Antonio to surprise me, and the hotel, after they heard that our friends had suffered two flat tires on the way down, treated them like gold (which they always deserve!), and they enjoyed their renovated room very much. Our friends were optimistic and positive and had a great experience at the hotel. So I won't give up on this hotel yet, but really, maybe they shouldn't put people in the undecorated rooms for the time being. I have san Antonio friends who have also attended some nice receptions in the common areas, and from what they've said, you shouldn't hesitate to hold a special function there, hopefully one that doesn't require an overnight stay. The hotel is "getting there".”

Jan 12, 2007 by Nikhil from Mountain View, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] •

• Close to river walk and lobby is good.
• No heat in room, no water in basin, no shower drainage.

“It was really horrible experience. As I said, no water in basin, no drainage in shower and no heat in room. They offered extra blanket. they have 100% satisfaction policy. ”

Jan 10, 2007 by Anthony from Neenah, WI
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[5]

• The thick down comforter on the beds.
• Elevators didn't work, and when they did, they were not close to the room.

“It's a dump other than the rooms themselves. My room was very nice, but the hotel overall is glorified drive up motel. The quality of the front desk staff is all that prevented me from looking for a different place to stay.”

Jan 9, 2007 by Kathy from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was much nicer than expected!
• Little far from river walk.

“It was great. Highly recommend to friends. Booked a room for our some and he was suppressed. Said it was great. The price was just great. Thanks, Kathy.”

Jan 8, 2007 by Jose from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good atmosphere.
• Under construction.

“Nice hotel with access to the river walk that has all of the essential needs for a business traveler.”

Jan 2, 2007 by Karl from Wichita Falls, TX
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Nice to sleep in.
• Construction.

“Nice hotel a bit of a walk from the main part of the river walk.”

Jan 2, 2007 by Cynthia from Dallas, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• I enjoyed the big screen outside by the pool - it would have been nice if it wasn¿t raining.
• I did not like the fact that we had to pay for parking while we were staying at that hotel.

“Overall it was good, I have stayed atone star hotels that were nicer.”

Dec 30, 2006 by Qingsheng from College Station, TX
Overall Rating: 8
Cleanliness:[5] • Staff:[6] • Location:[10]

• Nave location near the river.
• Under construction, need parking fee.

“Nice place, parking s.”

Dec 29, 2006 by Isa from Madison, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• This hotel had excellent and extensive fitness facilities.
• The remodeled room seemed superficial & the walls were thin.

“The lobby & restaurant were carefully renovated & looked great. The hallways hinted at the age of the hotel, even after their update & the room renovation wasn't quite up to snuff. While the bathroom had new wallpaper & lighting, old bath/shower fixtures were left in place. In addition, the rooms were not well insulated for sound. The staff were super friendly at check-in however. In addition, the exercise facilities were excellent. The facilities very large, provided a wide variety of equipment in good condition & was well lighted.”

Dec 29, 2006 by Tom from Henderson, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[5]

• Room was clean.
• One hotel elevator was out of service.

“Room was clean and beds were comfortable, hotel was being remodeled, but in good condition.”

Dec 28, 2006 by Chris from Harlingen, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Location.
• Narrow halls.

“This hotel is an older property with narrow halls etc. The room was quite adequate. I would stay there again.”

Dec 28, 2006 by Gerald from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was excellent.

“It rained every day of our trip, however this hotel was good, staff excellent and we enjoyed our stay.”

Dec 26, 2006 by Eulogia from Mcallen, TX
Overall Rating: 3
Cleanliness:[1] • Staff:[8] • Location:[5]

• The rooms were nice and clean.
• There was major remodeling all over the hotel.

“I was not pleased with the hotel even though the rooms were clean and nice. There was major remodeling being done all over the hotel. We had to walk over wires and keep our eyes peeled in order to avoid tripping or falling. A tricky task when carrying luggage. ”

Dec 26, 2006 by Cathy from Kingwood, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[10] • Location:[4]

• Nothing.
• Everything.

“The hotel is still going through renovations so we had to walk through all the construction to get to our room. Then all through the night it smelt like something was burning. It was awful. Would never stay there again.”

Dec 25, 2006 by James from Austin, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Access to River walk.
• Paid parking, renovations going on.

“For the price this was a good value if you get a renovated room. Very quiet the night we stayed.”

Dec 24, 2006 by Dennis from Apple Valley, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[4]

• Price and cleanliness.
• Location.

“Remodeled good for price.”