User Reviews for Hotel Monaco

Research User Reviews for Hotel Monaco (1-20 of 165)

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Nov 27, 2009 by Michele from Modesto,CA
Overall Rating: 9

• French Decor - Boutique Feel.
• Service at the bar.

“Excellent service, except for bar and restaurant.”

Nov 20, 2009 by Josh from Cupertino,CA
Overall Rating: 8

• Proximity to major spots.
• Safety concerns in the surrounding neighborhood.

“Overall, the experience of staying in this hotel is great, but not superb. For a 4-star hotel I think it is qualified. However, the room is somewhat small for a traveling couple. It offers Aveda toiletry, which adds a point.”

Jun 18, 2009 by Karl from Woodland,CA
Overall Rating: 10

• Absolutely fantastic, style, service, everything.
• Location is a bit dicey.

“I loved the rooms, the lobby, and everything about this hotel!”

Jun 8, 2009 by Elizabeth from El Cerrito,CA
Overall Rating: 9

• Decor was great.
• Rooms were on the small size.

“Felt great.”

Jun 4, 2009 by Rachel from Gold River,CA
Overall Rating: 10

• Relaxing, clean, great location, exceptional value!

“My husband and I had an amazing time. Priceline gave us such a great value for our money. We have visited many 4 and 5 star hotels, and this was one of our favorites. They have an amazing spa facility, very relaxing. The rooms are small - like all of San Francisco - but we felt like it was the most warm and romantic location we have been so far!”

May 14, 2009 by Amber from Portland,OR
Overall Rating: 7

• When I got lost I called the hotel and they gave me directions. They also recommended good places to eat.
• It cost fifty dollars to park my car. I parked on the street instead and got towed. Bad Bad experience.

“The Hotel Monoco was very easy to find. The staff were attentive. I got a very good price on priceline but they put me in a tiny room and would not do any upgrade for less than regular price. Also, this is one of those hotels where everything is for sale. My whole room was like a little store.....the robes, pj's, snacks everything was for sale. I would think a 4 star hotel room would be above this sort of penny pinching. I found it tacky. I would rather not have to deal with spending money in my little room.”

May 9, 2009 by Bonnie from De Pere,WI
Overall Rating: 10

• An absolutely charming, quaint hotel.
• No parking. The bed wasn't very comfortable.

“So charming and quaint. Our room, even though small, was so cozy and comfortable. The staff was great. The afternoon wine tasting was a fun idea.”

May 4, 2009 by Krissa from Cornwall,VT
Overall Rating: 10

• For the price it was excellent and exceeded our expectations.

“The hotel is a boutique hotel and quite nice. Rooms were adequate in size, though the bathroom was large. The staff always welcoming and helpful and the location was good.”

Apr 30, 2009 by from San Diego,CA
Overall Rating: 10

• Great place to stay in terms of feel, service, food, room, and value.
• No complaints.

“I would recommend Hotel Monaco for business or leisure travel.”

Mar 29, 2009 by Scott from Lorain,OH
Overall Rating: 8

• Quaint style and
  very friendly staff.
• Room was very small; not as anticipated by descriptions.

“The Monaco was very inviting from the time you walked in the lobby. Very stylish room but on a much smaller scale.”

Mar 24, 2009 by Marion from Vancouver,Canada
Overall Rating: 10

• The ambiance of the hotel room was excellent! It was very warm and romantic and I wanted to stay longer.
• The clothes in the closet (particularly the boxers and socks) were nice, but unnecessary.

“Hotel Monaco is all more. The staff is helpful and friendly, and the room was perfect from the cleanliness and the decor to the Aveda bath products.”

Mar 21, 2009 by Nancy from Greenwich,CT
Overall Rating: 10

• Wonderful decor.

“A boutique hotel with a marvelous aesthetic and helpful staff.”

Jan 14, 2009 by Martina from Gymea Bay,CA
Overall Rating: 10

• It was unique, warm and welcoming.

“Upon arrival, I found the staff to be helpful and willing to assist me with my every needs. Upon checkout they happily stored my bags and allowed me the continued use of the facilities whilst I waited for my pickup to the airport.”

Jan 7, 2009 by Maria from Palo Alto,CA
Overall Rating: 1

• Nice presentation of lobby even if it was quite small.
• Snobby restaurant hostess. I asked a question and she was giggling and laughing and said sorry.

“The front desk was not accommodating, there is no front temporary parking for check-in.”

Jan 7, 2009 by Brandon from Folsom,CA
Overall Rating: 10

• Service was FANTASTIC!
• Not a great view.

“This place was awesome! Ambiance was great and the service by the staff is something to write home about! Had silverware delivered to our room and was there within the minute! Everyone was very polite and helpful! I wasn't thrilled about the view I had from my room. Overall, I will look to stay in this hotel every time I am visiting San Francisco!”

Dec 4, 2008 by Bob from Fresno,CA
Overall Rating: 10

• Everything.

“Great place, would love to stay here everytime I come to San Francisco. Staff was friendly. Sitting room with coffee and newspaper along with fireplace was nice. Both restaurants were great.”

Aug 24, 2008 by Eugene from San Jose, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, helpful staff; clean, attractive room; beautiful modern decor; free, evening wine-tasting, Hors d' Oeuvres.
• Room was very small, seemed overly-stuffed with decorative items.

“A very pleasant hotel experience. The staff was friendly, helpful, with good suggestions for parking, etc. Conveniently located near Union Sq. and the Theater District. Easy access to all forms of transportation. Would recommend it highly.”

Aug 18, 2008 by Larry from Folsom, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• One of, if not the nicest hotel in San Francisco.
• When it was time to go, I didn't want to leave.

“Wonderful people, comfortable beds, nice facilities. This place rocks!”

May 19, 2008 by Elisa from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was impeccable, clean, great location, great amenities.
• The spa was closed, grand cafe very bad service and food.

“We had a safety issue and the service staff were amazingly efficient and effective with the solution they gave us. We got an upgrade in less than 1 minute and we received all the help needed. There was an excellent follow-up of the problem by the front desk p.m. manager is definitely an asset to the company, good for you!”

May 17, 2008 by Karen from Fortuna, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is absolutely wonderful! The hotel was spotless and beds were like a cloud!
• Nothing!

“This hotel is one of the best in Union Square. We've stayed here several times and they are always wonderful to us. The rooms are spotless and the beds are like sleeping on a cloud. They have long-term employees so you see a familiar face when you check in. The extra amenities like the wine & cheese, neck massages and pet friendliness makes this hotel so welcoming.”

May 16, 2008 by Fran from Chicago, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[4]

• It is close to Union Square and the cable cars.
• The spa was closed and the gym was nasty.

“This is not a 4 star hotel. The spa was closed. The decor is unique.”

May 13, 2008 by Don from Penngrove, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Service was great, hotel was very clean, staff was great.
• Did not get king size bed like we called and asked for.

“Overall we had a good stay and if we went back to that area in the city we would stay at the hotel if given the chance.”

Apr 30, 2008 by Jim from Mountain View, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• I liked the wine and beer happy hour.
• The view from the room was of a brick wall.

“There are hundreds of hotels to choose from in San Francisco with basically the same amenities.”

Apr 29, 2008 by Cathy from River Forest, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and comfortable the staff was very nice.
• The "trendy" decor is a little dated.

“Nice boutique-y hotel near great shopping. The bed was very comfortable if a little claustrophobic because of the canopy. We had a great stay very quiet!”

Apr 14, 2008 by Brian from Cedarburg, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient location, morning coffee and newspapers.
• Poor temperature control in my room.

“The location is very convenient, if you are willing to put up with the theater district panhandlers. The temperature in my room was difficult to control. My key card demagnetized twice--even after being there for almost a week, the staff still needed to see my ID. I appreciate the security, but since it's not a big hotel, I thought they might have learned my name or face by then. The free morning coffee with world-class newspapers in the lobby is nice, but one morning they were running a loud vacuum cleaner even though there were several guests trying to relax and read. Not a bad experience, but not excellent.”

Apr 1, 2008 by Jessica from Lafayette, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Bed bedding.
• Small room.

“Staff was very friendly and helpful; bed was very comfortable, with nice pillows and sheets. Room was very small but okay for one traveler.”

Apr 1, 2008 by Jessica from Lafayette, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• The bed and bedding were very nice and comfortable.
• The room was extremely tiny.

“Very clean and attractive, bed was soft and comfortable with nice sheets and pillows. Room was very small but okay for one person. Staff was helpful and friendly.”

Apr 1, 2008 by Mike from Miranda, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location, nice restaurant, nice rooms.
• $50 parking. No spa, steam, or pool available during our stay.

“We found the hotel quite nice with the aforementioned amenities being shut down for repair and the $50 car sitting fee, we felt a bit slighted. The restaurant was wonderful, and the rooms were comfortable. I would stay again, if the spa and pool were available. Plus I could always park my own car in the same garage for only $25 per night.”

Mar 28, 2008 by Herman from Los Angeles, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• It had excellent décor.
• Terrible view and incredibly small claustrophobic room.

“We got into our room and basically the bed took up half the room. We had a view of rocks and brick in the center courtyard and yet could still hear sirens non stop. It is fine if you are just looking for a place to sleep only but then why go to such an expensive place to begin with?”

Mar 24, 2008 by Mike from Carmichael, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Hotel itself was beautiful.
• The room was tiny.

“Nice Hotel, you may want to upgrade to a bigger room.”

Mar 21, 2008 by Matt from Taylorsville, UT
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Very nice design. The rooms had lots of character.
• The room had issues with the air conditioner. In addition, the spa area was down and we were not notified before booking.

“The hotel had character and was in a prime location.”

Mar 17, 2008 by Alexis from Fairfield, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• The windows open.
• The staff.

“There was a mix up with my reservation and the staff was cold and not helpful. Also lots of items in my honor bar were expired. One from January 2007 I even ate a few chips before I noticed. Then I received an unwanted wake up call at 5 am. If the staff was friendly and apologetic I would have over looked these things. Since they were not I will never stay here again and will not be recommending this hotel to anyone I know.”

Mar 12, 2008 by Karen from Los Angeles, CA
Overall Rating: 3
Cleanliness:[10] • Staff:[3] • Location:[9]

• Pretty.
• The staff was pretty indifferent.

“We called before hand to ask for a room with a view. We were given a room on the 5th floor. When we got to the hotel, suddenly we were on the 7th floor in a front corner room. We were really pleased. When we got to the room, the key cards wouldn't work, we went downstairs to speak with the front desk, and they checked it out. The concierge said that it looked like the computer wouldn't give us that room. So he gave us another room on the 7th floor. We got to the room and it was really small and it had no view except for the residential rooms across from us.”

Mar 12, 2008 by Malcolm from Opelousas, LA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice decor and atmosphere. Free coffee in am and afternoon wine hour.
• Cafe and room service was average.

“Upscale boutique hotel in the heart of San Francisco a few blocks from Union Square. Plush rooms. Great service. And don't forget to enjoy the delicious coffee each morning and the afternoon wine hour.”

Mar 6, 2008 by Carmen from Salinas, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was great.
• The room was tiny, but can't complain for the price.

“The ambience of the hotel was nice. The service at the desk and valet was great. The location was convenient. The restaurant that was recommended by the front desk was fantastic. Overall we had a very restful and romantic little getaway.”

Feb 28, 2008 by Elly from Milpitas, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location, service and rooms are cozy and comfy.
• Nothing.

“The Monaco is a lovely hotel with great service and personality and I would definitely stay there again even if I had to pay a higher rate.”

Feb 27, 2008 by Charles from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, impressive decor, very friendly staff at all levels, and half a block from the Curran Theater.
• It was all good. We wish we could have stayed a few more days.

“Beautiful boutique hotel with an excellent restaurant, very friendly and helpful staff, clean and odor free room, and very close to BART, Union Square, the Curran Theater, the Post Street Theater, and several very good restaurants, including Postrio.”

1 of 1 people found this review helpful.

Feb 21, 2008 by Jen from West Hollywood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• While being very stylish and upscale, it was also very comfortable.
• The room was very small and had no closet or wardrobe for hanging clothes.

“This hotel is very stylish and unique while still feeling warm, welcoming and very much a boutique. The staff was extremely courteous and helpful and the food at the Hotel Bistro was fantastic.”

1 of 1 people found this review helpful.

Feb 12, 2008 by Kathryn from Soulsbyville, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very attentive service - from all employees.
• The room was a bit small - but very clean.

“Thoroughly enjoyable experience it was comfortable and clean. I was accommodated with a request for a king size bed.”

Feb 12, 2008 by Ned from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff hotel lobby location coffee bar AM complimentary wine hour 5 to 6 PM all fantastic.
• Room size worked but its tight.

“Fantastic location and staff. Complimentary coffee bar in the AM with all papers available, complimentary wine hour 5 to 6 PM; comfortable beds housekeeping very attentive to provide clean rooms/towels and baths. SPA is under construction but staff offered an alternative.”

Feb 6, 2008 by Gerri from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was decorated very neatly and the bed was wonderful.

“I would stay here again, this hotel was romantic and fun. Perfect.”

Feb 4, 2008 by Dan from Yukon, OK
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[1]

• The lobby and staff looked 4 star.
• Only the lobby and staff looked 4 star.

“I didn't have a bad experience really. I've stayed in La Quintas that has rooms as good as this motel and they cost a quarter of the price.”

Jan 29, 2008 by Dianna from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very well decorated, making small size of rooms less noticeable.
• Closet had a man's trousers -the last occupant, and the bathroom lotion was partially used.

“Certainly decorated very creatively and with quality materials. Bathrooms were a good size, although the room itself was small as you may expect in an old hotel. The room, hall and lobby very clean and bright. The canopy bed may not be everyone's cup of tea, but it is an interesting thing to experience. Not a hotel I would want to stay at for a long period of time, but it is certainly a hotel with class, although I don't feel it is what one thinks of for 4 stars. More of a boutique hotel. They take pets, and if you don't have a pet, you can have a goldfish sent to your room. It would not be my first choice for a 4-star hotel.”

Jan 25, 2008 by John from Litchfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Elegant, excellent service.
• Booking for only for 1 bed room when we believe we asked for 2; had to pay extra $25; parking was expensive at $45.

“Charming, attentive staff and comfortable, elegant room made our stay extremely pleasant.”

Jan 25, 2008 by Brett from Corvallis, OR
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Friendly welcoming staff.
• Bed and pillows extremely uncomfortable, HVAC would not work in room.

“This is a lovely boutique hotel on the first glance with a very friendly staff. I would not stay here again as the exterior appearance does not match the room. Bed was perhaps the most uncomfortable bed I have stayed in, pillows had no support, and it was clear that I was given the smallest room in the hotel. The HVAC would not work in the room and after two visits by engineers that did not fix the problem I called down to see if we could get a fan and was told to go buy one at Walgreen's. Will never stay at a Kempton again based upon this experience.”

Jan 24, 2008 by Anne from Alameda, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary coffee, wine & cheese hour, kid friendly.
• Homeless people a street away.

“Great location. Luxury hotel. Kid friendly. Would definitely come again.”

Jan 22, 2008 by Brendan from Studio City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• They did not have good suggestions on where to go out for the evening.

“Great. Will stay here every time I go to SF.”

Jan 18, 2008 by Judy from Ponte Vedra Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, Staff was friendly, Comfortable rooms. Loved the wine and cheese gathering in evenings.
• Large homeless population in the area. Not the hotel's fault.

“Really liked the hotel. Rooms were small but that is normal for SFO. Very clean, comfy beds, friendly staff. Make sure requests for number of beds, etc. is hashed out prior to arriving because we got a little grief for asking for two beds when one queen had been booked. All other experiences at the hotel were excellent.”

Jan 17, 2008 by Elaine from St. Albert, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was great, and all of my expectations for service were met.
• Rooms were rather small, and I didn't have much sunlight as my room faced the small courtyard.

“Hotel was a 4 star with respect to services, staff, and amenities. Only downside is that some rooms are rather small and dark (if you're on the inside of the hotel).”

Jan 3, 2008 by Gert from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Very central, very clean - and all the extras were free (gym, NYT, coffee, wine/cheese).
• They would not convert to two beds without a substantial additional price - very officious front desk.

“Feels new, clean and comfortable. Very central location with great amenities.”