User Reviews for Hotel Monaco

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Aug 24, 2008 by Eugene from San Jose, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, helpful staff; clean, attractive room; beautiful modern decor; free, evening wine-tasting, Hors d' Oeuvres.
• Room was very small, seemed overly-stuffed with decorative items.

“A very pleasant hotel experience. The staff was friendly, helpful, with good suggestions for parking, etc. Conveniently located near Union Sq. and the Theater District. Easy access to all forms of transportation. Would recommend it highly.”

Aug 18, 2008 by Larry from Folsom, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• One of, if not the nicest hotel in San Francisco.
• When it was time to go, I didn't want to leave.

“Wonderful people, comfortable beds, nice facilities. This place rocks!”

May 19, 2008 by Elisa from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was impeccable, clean, great location, great amenities.
• The spa was closed, grand cafe very bad service and food.

“We had a safety issue and the service staff were amazingly efficient and effective with the solution they gave us. We got an upgrade in less than 1 minute and we received all the help needed. There was an excellent follow-up of the problem by the front desk p.m. manager is definitely an asset to the company, good for you!”

May 17, 2008 by Karen from Fortuna, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is absolutely wonderful! The hotel was spotless and beds were like a cloud!
• Nothing!

“This hotel is one of the best in Union Square. We've stayed here several times and they are always wonderful to us. The rooms are spotless and the beds are like sleeping on a cloud. They have long-term employees so you see a familiar face when you check in. The extra amenities like the wine & cheese, neck massages and pet friendliness makes this hotel so welcoming.”

May 16, 2008 by Fran from Chicago, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[4]

• It is close to Union Square and the cable cars.
• The spa was closed and the gym was nasty.

“This is not a 4 star hotel. The spa was closed. The decor is unique.”

May 13, 2008 by Don from Penngrove, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Service was great, hotel was very clean, staff was great.
• Did not get king size bed like we called and asked for.

“Overall we had a good stay and if we went back to that area in the city we would stay at the hotel if given the chance.”

Apr 30, 2008 by Jim from Mountain View, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• I liked the wine and beer happy hour.
• The view from the room was of a brick wall.

“There are hundreds of hotels to choose from in San Francisco with basically the same amenities.”

Apr 29, 2008 by Cathy from River Forest, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and comfortable the staff was very nice.
• The "trendy" decor is a little dated.

“Nice boutique-y hotel near great shopping. The bed was very comfortable if a little claustrophobic because of the canopy. We had a great stay very quiet!”

Apr 14, 2008 by Brian from Cedarburg, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient location, morning coffee and newspapers.
• Poor temperature control in my room.

“The location is very convenient, if you are willing to put up with the theater district panhandlers. The temperature in my room was difficult to control. My key card demagnetized twice--even after being there for almost a week, the staff still needed to see my ID. I appreciate the security, but since it's not a big hotel, I thought they might have learned my name or face by then. The free morning coffee with world-class newspapers in the lobby is nice, but one morning they were running a loud vacuum cleaner even though there were several guests trying to relax and read. Not a bad experience, but not excellent.”

Apr 1, 2008 by Jessica from Lafayette, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Bed bedding.
• Small room.

“Staff was very friendly and helpful; bed was very comfortable, with nice pillows and sheets. Room was very small but okay for one traveler.”

Apr 1, 2008 by Jessica from Lafayette, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• The bed and bedding were very nice and comfortable.
• The room was extremely tiny.

“Very clean and attractive, bed was soft and comfortable with nice sheets and pillows. Room was very small but okay for one person. Staff was helpful and friendly.”

Apr 1, 2008 by Mike from Miranda, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location, nice restaurant, nice rooms.
• $50 parking. No spa, steam, or pool available during our stay.

“We found the hotel quite nice with the aforementioned amenities being shut down for repair and the $50 car sitting fee, we felt a bit slighted. The restaurant was wonderful, and the rooms were comfortable. I would stay again, if the spa and pool were available. Plus I could always park my own car in the same garage for only $25 per night.”

Mar 28, 2008 by Herman from Los Angeles, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• It had excellent décor.
• Terrible view and incredibly small claustrophobic room.

“We got into our room and basically the bed took up half the room. We had a view of rocks and brick in the center courtyard and yet could still hear sirens non stop. It is fine if you are just looking for a place to sleep only but then why go to such an expensive place to begin with?”

Mar 24, 2008 by Mike from Carmichael, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Hotel itself was beautiful.
• The room was tiny.

“Nice Hotel, you may want to upgrade to a bigger room.”

Mar 21, 2008 by Matt from Taylorsville, UT
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Very nice design. The rooms had lots of character.
• The room had issues with the air conditioner. In addition, the spa area was down and we were not notified before booking.

“The hotel had character and was in a prime location.”

Mar 17, 2008 by Alexis from Fairfield, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• The windows open.
• The staff.

“There was a mix up with my reservation and the staff was cold and not helpful. Also lots of items in my honor bar were expired. One from January 2007 I even ate a few chips before I noticed. Then I received an unwanted wake up call at 5 am. If the staff was friendly and apologetic I would have over looked these things. Since they were not I will never stay here again and will not be recommending this hotel to anyone I know.”

Mar 12, 2008 by Karen from Los Angeles, CA
Overall Rating: 3
Cleanliness:[10] • Staff:[3] • Location:[9]

• Pretty.
• The staff was pretty indifferent.

“We called before hand to ask for a room with a view. We were given a room on the 5th floor. When we got to the hotel, suddenly we were on the 7th floor in a front corner room. We were really pleased. When we got to the room, the key cards wouldn't work, we went downstairs to speak with the front desk, and they checked it out. The concierge said that it looked like the computer wouldn't give us that room. So he gave us another room on the 7th floor. We got to the room and it was really small and it had no view except for the residential rooms across from us.”

Mar 12, 2008 by Malcolm from Opelousas, LA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Nice decor and atmosphere. Free coffee in am and afternoon wine hour.
• Cafe and room service was average.

“Upscale boutique hotel in the heart of San Francisco a few blocks from Union Square. Plush rooms. Great service. And don't forget to enjoy the delicious coffee each morning and the afternoon wine hour.”

Mar 6, 2008 by Carmen from Salinas, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was great.
• The room was tiny, but can't complain for the price.

“The ambience of the hotel was nice. The service at the desk and valet was great. The location was convenient. The restaurant that was recommended by the front desk was fantastic. Overall we had a very restful and romantic little getaway.”

Feb 28, 2008 by Elly from Milpitas, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location, service and rooms are cozy and comfy.
• Nothing.

“The Monaco is a lovely hotel with great service and personality and I would definitely stay there again even if I had to pay a higher rate.”

Feb 27, 2008 by Charles from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, impressive decor, very friendly staff at all levels, and half a block from the Curran Theater.
• It was all good. We wish we could have stayed a few more days.

“Beautiful boutique hotel with an excellent restaurant, very friendly and helpful staff, clean and odor free room, and very close to BART, Union Square, the Curran Theater, the Post Street Theater, and several very good restaurants, including Postrio.”

Feb 21, 2008 by Jen from West Hollywood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• While being very stylish and upscale, it was also very comfortable.
• The room was very small and had no closet or wardrobe for hanging clothes.

“This hotel is very stylish and unique while still feeling warm, welcoming and very much a boutique. The staff was extremely courteous and helpful and the food at the Hotel Bistro was fantastic.”

Feb 12, 2008 by Kathryn from Soulsbyville, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very attentive service - from all employees.
• The room was a bit small - but very clean.

“Thoroughly enjoyable experience it was comfortable and clean. I was accommodated with a request for a king size bed.”

Feb 12, 2008 by Ned from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff hotel lobby location coffee bar AM complimentary wine hour 5 to 6 PM all fantastic.
• Room size worked but its tight.

“Fantastic location and staff. Complimentary coffee bar in the AM with all papers available, complimentary wine hour 5 to 6 PM; comfortable beds housekeeping very attentive to provide clean rooms/towels and baths. SPA is under construction but staff offered an alternative.”

Feb 6, 2008 by Gerri from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was decorated very neatly and the bed was wonderful.

“I would stay here again, this hotel was romantic and fun. Perfect.”

Feb 4, 2008 by Dan from Yukon, OK
Overall Rating: 3
Cleanliness:[10] • Staff:[10] • Location:[1]

• The lobby and staff looked 4 star.
• Only the lobby and staff looked 4 star.

“I didn't have a bad experience really. I've stayed in La Quintas that has rooms as good as this motel and they cost a quarter of the price.”

Jan 29, 2008 by Dianna from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very well decorated, making small size of rooms less noticeable.
• Closet had a man's trousers -the last occupant, and the bathroom lotion was partially used.

“Certainly decorated very creatively and with quality materials. Bathrooms were a good size, although the room itself was small as you may expect in an old hotel. The room, hall and lobby very clean and bright. The canopy bed may not be everyone's cup of tea, but it is an interesting thing to experience. Not a hotel I would want to stay at for a long period of time, but it is certainly a hotel with class, although I don't feel it is what one thinks of for 4 stars. More of a boutique hotel. They take pets, and if you don't have a pet, you can have a goldfish sent to your room. It would not be my first choice for a 4-star hotel.”

Jan 25, 2008 by John from Litchfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Elegant, excellent service.
• Booking for only for 1 bed room when we believe we asked for 2; had to pay extra $25; parking was expensive at $45.

“Charming, attentive staff and comfortable, elegant room made our stay extremely pleasant.”

Jan 25, 2008 by Brett from Corvallis, OR
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Friendly welcoming staff.
• Bed and pillows extremely uncomfortable, HVAC would not work in room.

“This is a lovely boutique hotel on the first glance with a very friendly staff. I would not stay here again as the exterior appearance does not match the room. Bed was perhaps the most uncomfortable bed I have stayed in, pillows had no support, and it was clear that I was given the smallest room in the hotel. The HVAC would not work in the room and after two visits by engineers that did not fix the problem I called down to see if we could get a fan and was told to go buy one at Walgreen's. Will never stay at a Kempton again based upon this experience.”

Jan 24, 2008 by Anne from Alameda, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary coffee, wine & cheese hour, kid friendly.
• Homeless people a street away.

“Great location. Luxury hotel. Kid friendly. Would definitely come again.”

Jan 22, 2008 by Brendan from Studio City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• They did not have good suggestions on where to go out for the evening.

“Great. Will stay here every time I go to SF.”

Jan 18, 2008 by Judy from Ponte Vedra Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, Staff was friendly, Comfortable rooms. Loved the wine and cheese gathering in evenings.
• Large homeless population in the area. Not the hotel's fault.

“Really liked the hotel. Rooms were small but that is normal for SFO. Very clean, comfy beds, friendly staff. Make sure requests for number of beds, etc. is hashed out prior to arriving because we got a little grief for asking for two beds when one queen had been booked. All other experiences at the hotel were excellent.”

Jan 17, 2008 by Elaine from St. Albert, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was great, and all of my expectations for service were met.
• Rooms were rather small, and I didn't have much sunlight as my room faced the small courtyard.

“Hotel was a 4 star with respect to services, staff, and amenities. Only downside is that some rooms are rather small and dark (if you're on the inside of the hotel).”

Jan 3, 2008 by Gert from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Very central, very clean - and all the extras were free (gym, NYT, coffee, wine/cheese).
• They would not convert to two beds without a substantial additional price - very officious front desk.

“Feels new, clean and comfortable. Very central location with great amenities.”

Jan 3, 2008 by Brian from Moorestown, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The hotel staff was very helpful.
• The cost to overnight park was expensive.

“The Hotel Monaco exceeded all of our expectations. We would highly recommend the hotel and happily return to the hotel in the future. Some rooms are small, but the one we ended up staying in was comfortable.”

Jan 2, 2008 by Dale from Granite Bay, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Staff.
• Small rooms.

“Rooms are clean but very small - could use an extra chair for sitting. Internet connection was not possible.”

Jan 1, 2008 by Todd from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great decor, friendly staff, great location, canopy bed, mp3 alarm stereo, DVD player.
• Small rooms.

“Great 19th century charm with modern amenities, friendly staff, comfortable beds, a top notch restaurant in a good location close to the heart of Union Square shopping and the theater with quick access to Bart.”

Dec 19, 2007 by Nooshin. from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room, the bed, the duvet and the pillows were lovely. We had a wonderful sleep. We will be back again.
• The parking was $50, we had 2 cars. That was really off putting. Concessions should be made if you are a hotel guest.

“The hotel location and look was beautiful. For us, the most important thing in a hotel is the rooms. The room, although small, was very pretty. The bed, bedding and pillows were lovely. We enjoyed our stay very much.”

Dec 18, 2007 by Jessica from Rohnert Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the decoration and style, very comfortable atmosphere.
• Room size was too small.

“Very pleasant and a great location to union square.”

Sep 26, 2007 by Jean from Santa Cruz, CA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice cozy little room. Amazing breakfast (not included).
• Parking is expensive.

“We had a very pleasant stay. The room was small by American standards, but if you've stayed at a Paris hotel, this is huge by comparison! The spa is very nice, permeated with a sense of luxury. We had an amazing breakfast (not cheap, but their crepes were astounding). My take is I'd rather stay at a cheaper less luxurious hotel, and spend the difference as a nice dinner, or a concert, or a massage. Then I'd see where my money's going! I suppose the price buys you the exclusivity.”

Sep 15, 2007 by Maria from Spartanburg, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent decor and staff.
• Rooms are small.

“Excellent hotel; comfortable bed and nice furnishings although room small. Staff was very nice; beautiful lobby and sitting areas. Very good location.”

Sep 12, 2007 by Patricia from Marion, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff and helpful, rooms furnished very nice.
• Rooms were small.

“I would stay here again for the price we paid, the hotel was beautiful and in a good location, we just wished the rooms were a little larger. Staff was very courteous, friendly and helpful.”

Aug 30, 2007 by James from Auberry, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Private.
• Loved it.

“I would recommend it to others as a 4 star hotel.”

Aug 26, 2007 by Connie from Salinas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very friendly and helpful staff and funky yet lovely décor.
• It was awkward to get out of the canopy bed on the wall side.

“The hotel was lovely and we'd happily stay there again. The staff was very helpful with directions and advice on getting around town. The valet parking is $45.00, $15.00 for larger SUV's, but free if you drive a hybrid. Better yet drive around the corner on Taylor and park the car yourself for $22.00 till 6 pm the next day, it's the same lot the valet use. Parking on the street is free from 6 pm to 6 am also. We had an excellent dinner at the Grand Cafe; service was great and the atmosphere interesting.”

1 of 1 people found this review helpful.

Aug 26, 2007 by Jody from Canoga Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The location was excellent and close to transportation.
• They refused to provide us with a room with two beds.

“The hotel was in a wonderful location. Close to all forms of public transportation. Most (not all) of the people were very helpful. Although rooms with two beds were available, she refused to provide us with one even though I did request it. Rooms had no drawers to unpack. Rooms were very small but adequate. Bathroom was wonderful and had everything possible to make our stay enjoyable.”

Aug 24, 2007 by Bridie from Santa Monica, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great decor, attitude, and I loved the complimentary wine hour.
• Petite would be a kind word to describe the size of my room. I wanted an in room massage - but there was no room for the table!

“The hotel was beautiful, with a friendly and engaging staff, and wonderful amenities. The whirlpool and steam room areas were very relaxing, and they have an incredible esthetician in the spa. I also really liked the vibe- classic but fun and energized, with a bit of a punky twist. Great place to stay.”

Jul 29, 2007 by Bill from Clovis, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful and accommodating.

“The Hotel Monaco was everything we expected it to be. I have never been disappointed with a Kimpton Hotel. We have made it a point to search them out.”

Jul 28, 2007 by Joe from La Verne, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Free wireless access is a definite plus.
• Size and decor of room.

“The staff at this hotel is friendly and helpful. Free coffee in the morning, NY Times at the door, and hosted cocktail hour in the afternoon, are some of the excellent features of the Monaco. The location is also good. Our room, however, was small and it was decorated somewhere between the bizarre and the outlandish.”

Jul 20, 2007 by Vic from Nepean, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Unique and modern with a beautiful decor.
• The room we received was very small. Only 1 queen size bed. Almost no room for luggage.

“The hotel is a beautifully decorated boutique style hotel. We requested a 4 star, and received this hotel. Overall, we were extremely pleased with the hotel and the amenities. It was clean and modern. Given that it was my only my wife and I, the room was sufficient and we enjoyed it. If we had been traveling with children, it would have been a big problem however. With only 1 queen size bed and very limited space in the room, it would not have been possible. The hotel did not accommodate a change of room with a king size bed.”

Jun 25, 2007 by Kathy from San Clemente, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was nicely decorated and appointed and the grand cafe connected to the hotel was very nice as well. I would love to stay again.

“The rooms were clean, nicely appointed, and loved the colorful, classic decor. Great location, great restaurant, and helpful staff. Great price too!”