User Reviews for Hilton Omaha

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Aug 11, 2008 by Chris from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It is simply a higher end hotel.
• I cant really say anything bad about it.

“This hotel is nothing short of what you would expect from a Hilton. Excellent Downtown location with great dining facilities (although I didnt eat there they were visually appealing). Very comfortable beds and everything you could need otherwise on an out of town stay.”

Aug 6, 2008 by Brad from Independence, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice facility nice pool and spa.
• Service was a little slow to the room when we needed something.

“Hotel was very nice. Very comforting especially if you have to go to the Qwest center very close and convenient.”

Aug 6, 2008 by Lindy from Champaign, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[6]

• The lobby was beautiful and the room they gave us was extremely nice.
• It seemed like everything had a price tag on it.

“Situated right next door to the Qwest Center, the blue neon of the Qwest sign was a good landmark for finding the place, but the drapes had to be shut at night to keep out the glare. The room was excellent, very clean and upscale. I am not sure how much the valet service cost. A long three blocks from the Old Market area, but there is a free shuttle service from the hotel. I probably would not stay here again just because of the garage situation, and there are three or four other hotels within the Old Market area itself.”

Aug 6, 2008 by Kelly (. from Cedar Hill, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very clean and comfortable rooms. Great pool / spa area.
• Room service pizza was burned.

“My husband and I were in Omaha for a wedding and had the good fortune of staying at this hotel. We enjoyed the modern/tasteful esthetics, comfortable beds and workout/pool area. I would definitely stay there again, next time I am in Omaha.”

Aug 6, 2008 by Tiffany from Hardy, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very pretty, nice rooms, nice staff.
• No complimentary breakfast. restaurant was very expensive.

“Very nice hotel. Staff was friendly and welcoming. Very pretty lobby. The restaurant was really expensive. The breakfast buffet was $15.00/person. But other than that we thought it was a very nice hotel.”

Aug 5, 2008 by Patrick from Hoyt, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Appearance and location.
• Nothing.

“The staff was outstanding, friendly and helpful. The hotel was high quality throughout.”

Aug 4, 2008 by Dave from Marshville, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Clean and convenient.
• Was surprised by having to pay to park and having to pay for internet access.

“I am not sure this was a great value after adding the cost to park and the cost to access the internet.”

Aug 4, 2008 by Cheryl from Mitchell, SD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Convenience.
• Parking charge.

“Excellent for travelers, especially business travelers. Very convenient check-out procedures.”

Jul 29, 2008 by Chris from Grand Island, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[5]

• Quiet, comfortable, clean.
• I called to request a king bed and sales department was not very nice.

“Extremely nice hotel, but phone option directed me to sales (not front desk). Person in sales was rude.”

Jul 29, 2008 by Hazel from Concord, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Exactly what I expect of a Hilton property!
• Workout room was somewhat stuffy, need fans on treadmills or on workout floor.

“The property met all of my expectations. I was especially pleased after having a disappointing stay at a Doubletree two nights prior that was supposed to be of the same caliber. Bar service was excellent. Self parking was a breeze. If ever on business again in Omaha this will be my first choice in property selection.”

Jul 28, 2008 by Bill from Aspen, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Sheets.
• Internet connection.

“Good service, lousy internet access. Immaculate room and public areas, very nice staff.”

Jul 27, 2008 by Brent from Kearney, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly staff and nice place to stay.
• I liked everything.

“Convenient location near the Old Market. The staff was very friendly. Very nice hotel.”

Jul 24, 2008 by Elaine from Broken Bow, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• We liked the hotel because it was just across the street from our concert and we could walk to the Old Market to shop/eat.
• Restaurant very expensive so we did eat there.

“We liked it because it was just across the street from the concert we were going too. Walking distant to the Old Market for shopping/restaurants. Nice pool/wellness center.”

Jul 16, 2008 by David from Alta Loma, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location and very clean.
• NA.

“Was an excellent place to stay, very convenient.”

Jul 16, 2008 by Dan from Parkville, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff.
• Parking fees.

“Great location in downtown Omaha. Staff eager to please.”

Jul 16, 2008 by Rayeleen from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice and comfortable room.
• Having to pay for parking.

“The room was nicer then expected, it was clean/comfortable and felt like home. Very convenient to restaurants, shopping and all of our needs. I will definitely stay at the Hilton again.”

Jul 15, 2008 by Josh from Vermillion, SD
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[6]

• It was close to worlds of fun.
• Worn down appearance.

“The front desk had bulletproof glass around it, immediately making me feel like was on a bad part of town. The entire building appeared worn down, and was not kept up very well. Carpets were worn and stretched out. The internet access required a box, which was extremely slow, and I had to stretch behind the TV chest in order to plug it in.”

Jul 15, 2008 by Peggy from Hull, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Professional staff. Clean room. Comfortable bed.
• They charge to use the fitness center.

“The staff was professional and the rooms were very clean. The location was great for our plans. To top it off we had a good price! The only issue is they charge to use the fitness center but it was staffed and clean so probably to be expected.”

Jun 16, 2008 by Karen from Little Rock, IA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly people and pleasant atmosphere.
• We had to take a "smoking" room - would have much preferred non-smoking.

“When they didn't have a non-smoking room available, they gave us free parking & breakfast. Excellent service and very friendly. We would definitely stay here again.”

May 28, 2008 by Shannon P. from Hastings, NE
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• The room was clean.
• The room could have been in any hotel.

“I expected more upscale accommodations for the Hilton. I had my expectations set too high. I've stayed in similar rooms at the Holiday Inn and similar hotels. The hotel was clean and we did not have any problems while we were there. I would stay there again for the location, but not because of the accommodations.”

May 14, 2008 by John from Glencoe, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location and the fact it was a full service hotel. Additionally it was an excellent value for the price.
• I was put in a handicapped room.

“This hotel was one of the premier hotels in Downtown Omaha Nebraska. The location is near restaurants and within walking distance of other activities.”

May 13, 2008 by Lisa from Nevada, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location. They had a shuttle service to take us to area attractions. It was out anniversary & hotel sent up bottle of wine.
• Hotel restaurant pricey, no food nearby would have not been feasible for a family. $9.00 per day parking, no free parking nearby.

“Hotel very clean, staff very friendly, the shuttle service was very nice used it to go to attractions and restaurants. Great service.”

May 5, 2008 by Justin from St. Cloud, MN
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[5]

• Room Was clean.
• TV in room did not work well, parking was not included.

“Overall, hotel was nice and well maintained. Not recommended for family, Everything was extra, not a lot of perks for cost. Give guests a free parking pass.”

May 4, 2008 by Joann from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We liked the proximity to Old Market restaurants and to Creighton University.
• There was nothing I disliked about this hotel.

“Everything about this hotel was very nice. The staff was exceptionally friendly, there was plenty of parking close to the door, and there were plenty of good restaurants within walking distance.”

May 1, 2008 by Karen from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Connected to Qwest Center, very nice room, friendly staff & easy check in/out.
• Starbucks closed too early.

“I was very pleased with the hotel. The parking was very easy and free with validation. The hotel was very nice. The lobby is very modern. The restaurant was good, though the menu limited on that night. Nice bar. The staff was very friendly and it took about 2 min. to check in and less than that to check out. The room was beautiful and quiet. Everything was very clean. I liked the walkway to the Qwest Center as it was a little chilly that night. The only thing I would say is that the sheets weren't as soft as I prefer, but it wouldn't stop me from going back.”

May 1, 2008 by Kelli from Vermillion, SD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff here made my daughter and I feel like princesses. We felt as if we were royalty.
• The breakfast menu looked inviting until I saw the price.

“Wonderful hotel, I would highly recommend this hotel. The area it is located in is excellent for walks to the old market area of town.”

Apr 30, 2008 by Jeanne from Lincoln, NE
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The location was convenient and the bed was very comfortable.
• Nickel and dime charges for every little thing (parking, local calls, internet, etc.).

“The building, room, amenities, and location were as good as one would expect from Hilton. The nickel and dime charges for things most hotels offer at no extra charge were not what one would expect.”

Apr 23, 2008 by Courtney T. from Phoenix, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Incorporated local artists into architectural design.
• You had to pay extra for everything.

“Amenities cost way too much. There was no need to charge guests for parking even visitors stopping by to pick me up had to pay $9. The gym is nothing special and it costs $10. Local phone calls cast $1.50.”

Apr 19, 2008 by Mary E. from Royal, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• That it connected to the quest center.
• They charge for wireless internet and the exercise room.

“Very nice hotel all around. I'm very surprised they charge for use of there exercise room and wireless internet. This would be enough for me to find another hotel.”

Apr 15, 2008 by Laura from Lincoln, NE
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Beautiful to look at, both spaces and art clean, conveniently located for the conference we attended.
• Did not give us a smoking room as we called and requested, and not even continental breakfast.

“Beautiful and conveniently located, very clean, great amenities except no continental breakfast. Staff was pleasant, but didn't go out of their way. Would have liked to be staying for leisure and fun to really enjoy it and use the amenities, rather than just going to bed between conference workshops.”

Apr 10, 2008 by Lynn from Sioux City, IA
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[8]

• Great location.
• Customer relations.

“The hotel itself was fine, but when we came in that evening their was a large party of young people having a large party on are floor we called several times, with no satisfaction for the problem, the manager in the morning said she was sorry we missed a nights sleep?”

Apr 10, 2008 by Tom from Lincoln, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Top shelf' in every way.
• Surprise parking charge.

“It is disappointing to pay for a room and they still find it necessary to charge $9 for parking.”

Apr 10, 2008 by Koleen from Central City, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[10]

• Big screen TV in room.
• Wait staff at hotel lobby bar.

“Excellent, however, I could not get waited on in the hotel lobby bar.”

Apr 8, 2008 by Kathy from Oak Brook, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice great location and staff very friendly.
• We had to take a disabled bathroom no other rooms available and they did not tell us. Food in restaurant was not very good ate breakfast.

“I like the hotel but felt they should have told us they were placing us in disabled bathroom room. And they need to do a better job on restaurant.”

Apr 7, 2008 by Penny from Vancouver, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice staff, comfortable and pleasant room, nice lobby.
• The space under the door let in loud noises from the hall. People talking as late as 2am sounded like they were in our room.

“Friendly staff and nice rooms. Great space but the hall noise was unacceptable. Long hallways and a huge space under the door let voices echo into our room all night.”

Apr 4, 2008 by Rebecca from Lenexa, KS
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[6]

• Obviously, the bed was COMFY! I enjoyed the atmosphere and quality.
• No breakfast and the coffee bar was expensive and not good. Parking was not connected to hotel.

“This hotel was lovely to stay in. The quality was in the details. Lovely artwork, nice furniture, little extras like a headboard and real shower curtain. These things made it feel like luxury. I did not appreciate that there is no covered passageway from the parking to the hotel. On a cold, rainy day, that was MOST unpleasant. The coffee bar left a bit to be desired. Drive over to the 13th Street Coffee bar for cheaper and better quality.”

Mar 14, 2008 by Bob from Watertown, SD
Overall Rating: 8
Cleanliness:[1] • Staff:[9] • Location:[9]

• The lobby was spacious.
• The room had recently been occupied.

“The room had recently had someone in it. The ironing board was set up with iron on it, plugged in. The mouthwash in the bathroom had been used. A wet washcloth was on the bathroom counter. A half full glass of water was on the bureau together with a bucket of ice half melted.”

Mar 12, 2008 by Rhonda from Winner, SD
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• The room was very nice; the bed was comfortable.
• Having to pay an additional fee to park!

“The room was comfortable, the hallways were well lit and kept clean. Additional charge for everything else- phone, parking, internet.”

Mar 12, 2008 by James from Grand Island, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and accepted price.
• They charged for parking.

“Perfect for my needs. Disappointed in the parking fee ($9) which was 16% of the accepted room rate.”

Mar 11, 2008 by Susan from Eagan, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous, clean, great sheets and bedding.
• Smoker valet drove my car and parking ramp was short of spaces.

“The hotel was superb: clean, fresh, well-appointed rooms with beautiful sheets and bedding. The location with an indoor walkway next to the concert venue was ideal.”

Mar 11, 2008 by Mike from Lincoln, NE
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Convenience to the quest center for a concert.
• We felt there was a slight embellishment on the room service bill.

“Excellent facility.”

Mar 11, 2008 by Barb from Mount Vernon, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly people, Best beds ever in a hotel.
• Ventilation in bathroom.

“Loved this hotel, bordering on luxury. Friendly staff and great facilities.”

Mar 1, 2008 by Pat from Humphrey, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The cool elevators.
• The food was expensive.

“Very nice hotel.”

Mar 1, 2008 by Tara from Lincoln, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Connected to the Quest Center.
• Parking fees were not fully explained. Cafe staff rude.

“Overall, we had a great experience in this lovely hotel. The complaints are minor (more like suggestions for improvement). The cafe staff was rude (which may not be associated with the hotel), and the parking garage fees/accessibility were not clearly explained, but was easy to figure out. Nonetheless, I would highly recommend this hotel to any business traveler, or someone who is doing any activities in Downtown Omaha.”

Mar 1, 2008 by Tina from Des Moines, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The bed was really comfortable & the food was excellent.
• Noisy karaoke night.

“It was beautiful and upscale. The staff were helpful and friendly. The bed was really comfortable and the food was excellent even at 1:00 in the morning.”

Feb 28, 2008 by Bill from Lincoln, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Big, fancy, clean and glamorous.
• The weather around the hotel was cold.

“Change the weather and this would be a great hotel!”

Feb 27, 2008 by Laura from West Des Moines, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds were very comfortable.
• Paying to park.

“Overall the hotel was very nice. Beds were very comfortable, rooms clean, and easy check in and check out. Would definitely stay again.”

Feb 22, 2008 by Nancy from Volin, SD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to the Qwest Center.
• They would not allow an early check in even as a Hilton Honor Member. We were stuck in the elevator.

“I have stayed at this hotel several times and I always love it. I was disappointed that we could not get in early check in. We were stuck in the elevator as it dropped and locked us in for quite a while. It is so convenient to the Qwest center during concerts.”

Feb 18, 2008 by Paul from Knoxville, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• Very clean and well-appointed rooms. Lobby, bar, and restaurant very nice!
• Charge $10 for internet connection. This should be complimentary!

“Overall a very nice hotel for the price paid. I was disappointed to find out that they charge $10 for internet access. This is unheard of in this day. Still, a nice, comfortable hotel and gets a 3-star from me.”

Feb 18, 2008 by Stacey from Hebron, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Expensive.

“This hotel was perfect for us. The service was wonderful, the rooms were clean and comfortable and I loved the in and out privileges with their parking garage for only $9 a night.”