User Reviews for Hilton Memphis

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Aug 17, 2009 by Jenny from Tennessee
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[8]

• Great location.
• 5 hour wait to check in, rude staff, dirty rooms, an absolute waste of money!

“I reserved, and paid in full for a king deluxe room in July for this past weekend. This was to be part of a birthday surprise weekend for my fiancé. We arrived at the hotel at 3:30pm on Saturday, only to be told that there were no rooms available at the moment. They then informed us, very rudely and almost as if they found the whole situation to be funny, that they were unable to give us a time frame as to when a room would be available. The lobby area was full of guests waiting for rooms as well, so we decided to wait in the car. We had a reserved car coming to pick us up at 8:30pm to take us to the destination of the second portion to my birthday surprise. I went in and spoke with the front desk at 6:00pm to see if they were any closer to getting us a room. I explained to them again our situation, and asked if we were going to be in the room with enough time to shower and prepare for our night out. I was once again told that they could not give me that information, and they would call me as soon as our room was available. At 7:15pm we finally brought our belongings into the hotel, and were forced to forfeit our shower and get prepared for the night in the bathroom of the lobby. I decided to check one more time with the front desk at 8:20 to see if they made any headway into getting a room ready for us. The girl at the front desk then informed me that our room was available and that we should have received a phone call. No phone call was made to us, however. We ran our belongings up to the room only to realize that they had given us a lower grade room. We placed our belongings into the room because there was no time to complain at that point & rushed downstairs to meet the car. We were truly looking forward to an afternoon of romance & relaxation; enjoying all of the amenities that the hotel had to offer such as the pool, hot tub & the view from our room. Most upsetting to us, they never even offered an apology for the inconvenience that was caused. I am very disappointed and will NEVER waste my time booking a room with them again!”

Jun 11, 2009 by Andres from Itta Bena,MS
Overall Rating: 9

• Very good.
• The personnel is not friendly.

“The hotel is good, I did like and I can recommend if you looking for something good!”

Apr 23, 2009 by Linda from Memphis,TN
Overall Rating: 9

• Hotel staff was exceptionally friendly and helpful.
• No complaints.

“The hotel is beautiful with a great staff. A wonderful place to stay for whatever your needs are.”

Oct 30, 2008 by Christy
Overall Rating: 8

• Very convenient and clean.
• Mainly for families/not close to downtown.

“Great hotel. We enjoyed our stay.”

Oct 9, 2008 by Kim
Overall Rating: 10

• Great staff and place to stay.
• Nothing.

“Our stay at this hotel was excellent. We were visiting Memphis with our two children and this was really a top notch hotel. There is a pool and hot tub and a great Lake Gazebo that was fun for the kids. Also a high-tech weight room. Hotel is about 20 min. from downtown, but was a nice and safe location for us. Highly recommend to all types of travelers!”

Sep 17, 2008 by Cherie
Overall Rating: 10

• The interior design, cleanliness and comfort was awesome!
• Just wish it had a microwave & minifridge in the rooms.

“This hotel was conveniently located and I was very pleased with the safety both indoors and on the premises. The rooms were gorgeously decorated and incredibly comfortable. I was fortunate to have a view of the ducks swimming in the pond outside my window. Customer service was definitely on point. This is my second stay here and it will not be my last!”

Sep 17, 2008 by Kristine
Overall Rating: 10

• The room was beautiful.
• It is kind of hard to find, but the location is very nice.

“Loved this hotel and would stay here again, anytime!”

Sep 4, 2008 by Brittany from Scott, AR
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[7]

• The water views were awesome.
• Saw a rat outside of hotel.

“This hotel was absolutely beautiful. Just walking into it was amazing. It was really clean and great for a couple.”

Sep 3, 2008 by Doris from Nashville, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location, pool surrounding hotel was nice, comfortable bed, enjoyed flat screen TV.
• Parking and found a roach in the shower, comforter had grease stains.

“Hotel had nice facilities except for a small roach in the shower, and there was a grease stain on the comforter. Parking is always a problem unless you want to pay $8.00 for valet parking, unused spaces are a distance away. We had a small problem reaching the second floor on the elevator.”

Sep 2, 2008 by Michael from Anchorage, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Ample parking, good location.
• Rooms are not well insulated, noise carries from adjoining rooms and hallway.

“The overall appearance of the hotel seemed very nice. However, rooms need additional sound proofing as noises from adjoining rooms and hallways can be heard.”

Aug 30, 2008 by Diane from Honolulu, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was fantastic - very friendly, helpful, efficient.
• The business center could use more detailed instructions for connecting to the printer.

“I was extremely happy with the Memphis Hilton. The staff made me feel at home. The Rook's Nest restaurant had excellent and moderately priced food with an attentive and friendly staff. The fitness room was by far one of the best that I have seen in a hotel. It has treadmills, elliptical trainers and bicycles all with their own video monitor and headphone jack. Headphones were provided. My kudos to the hotel management!”

Aug 29, 2008 by Graylin from Gallatin, TN
Overall Rating: 8
Cleanliness:[4] • Staff:[6] • Location:[9]

• Very nice decor.
• Water pressure and only one washcloth was provided.

“Everything good except bath tub was dirty and behind nightstand on floor was very dirty as I noticed when looking for a plug.”

Aug 28, 2008 by Vic from Asheville, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Beautiful facility.
• No free wireless.

“Beautiful and comfortable. No free wireless perturbed me greatly. No easy receptacle for CPAP machine.”

Aug 25, 2008 by Reid from River Falls, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great room windows.
• Two queen beds would have been nice.

“Cool round hotel with fabulous windows and a great outdoor pool area. Little tricky getting to off of the main freeway exits but not bad.”

Aug 25, 2008 by Sr from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[3]

• Rooms were updated and very nice. Lots of parking and easy access from the airport.
• The pool changing rooms were not nice. Entrance to pool was strange.

“Very nice business hotel but it is a bit far from downtown.”

Aug 22, 2008 by Katheryn from Sparta, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, staff was wonderful.
• Not possible, I liked everything.

“This was the best hotel stay I have ever had. Everything was perfect. The staff went over and beyond the call of duty. I hit a curb as I pulled into a parking spot and tore a hole in the side of the tire. Two employees stopped and changed my tire for me. It was hot, the trunk was full of stuff, etc. They were finished in about 10 minutes but it changed a disaster into a wonderful beginning of my visit.”

Aug 21, 2008 by Robert from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good experience.
• No problems or issues.

“This was a very good hotel. Clean, guest friendly and the rooms were large and comfortable. Hotel staff was friendly and helpful.”

Aug 21, 2008 by Peter from Nashville, TN
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[5]

• Very friendly staff and super comfortable bed in elegant room.
• Dirty carpeting in upstairs hallways.

“This is a first-class hotel with friendly staff and elegant surroundings. The rooms are elegant, and the lobby has a hip, upscale vibe. The one negative is that the carpet needs to be replaced throughout the hallways leading to the rooms. It's a stain on an otherwise unblemished canvas. I'd stay there again in a heartbeat.”

Aug 20, 2008 by Tony from Murfreesboro, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Wonderful location - clean and friendly staff.
• Hotel indoor pool was freezing cold - could not stand to get in.

“The hotel was in the heart of Memphis with easy access to parking. The room was clean and nice. Our only complaint was we had a child who wanted to swim. The indoor pool was so cold that we couldn't get in it. Aside from that, very nice and highly recommended.”

Aug 11, 2008 by Todd from Atlanta, GA
Overall Rating: 9
Staff:[9] • Location:[9]

• The rooms are spacious with great views and LCD TV's.
• Housekeeping for our room was not the best.

“I always enjoy staying at this hotel. The rooms are comfortable with great views. On this particular stay housekeeping did not come on the first day and when I brought it to their attention, they merely changed out the towels and pulled up the bed linens. Amenities (from the coffee service to the shampoo) were not replenished the two days that we were there.”

Aug 11, 2008 by Lynne from Mobile, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• The Lobby was fantastic, rooms were nicely decorated.
• 8.00 A day valet parking charge even on day of departs.

“I liked the hotel. However, the valet parking charge was deceptive. They have you sign a card for valet parking on entrance regardless of use. We did not use valet parking after 1st night. They charged us for valet parking even on the day of departure. They said it states that on the ticket. Fine print. They should disclose this up front. If some one helps you they expect a tip. Difficult to find entrance.”

Aug 6, 2008 by Adam from Enterprise, AL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location.
• They had no king sized beds so I had to settle for a double.

“I got into my room and the toilet overflowed and my shower drained extremely slowly. This combined with the non-availability of the king size bed made me hope for some sort of compensation. A complimentary breakfast would have sufficed, yet nothing was done to let me know that the hotel staff was apologetic. I'm glad the toilet got fixed but the shower never did. Was just hoping for a little more.”

Aug 6, 2008 by Marshall from Houston, TX
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[8]

• Pool and Grounds were very orderly and appealing.
• The engineering / maintenance staff needs to change the clogged air filters.

“While the room was nice, housekeeping had left a fair bit of trash on the floor, in plain sight, and trash under the dresser. The oversize pillows (3' x 3') placed on the bed for appearance could be done away with, and some regular size usable pillows for sleeping added, the "sleeping pillows" needed to be discarded, they had the consistency of a very aged, & used pillow, while being to small also, even with using the two on the bed that were provided.”

Aug 4, 2008 by Lisa from Pearl, MS
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The staff was very helpful.
• Would have liked an indoor pool.

“The room was a bit small and the bathroom smaller. But the hotel staff was very helpful, the location was central to everything we wanted to do (with a bit of driving) and it felt like a safe location which was key since I was a woman traveling alone with children. I would have liked a location that allowed us to walk to a few things, but the price and the general feel of the hotel made up for any extra driving we had to do.”

Aug 1, 2008 by Lisa from Houston, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[7]

• Comfortable Beds - decent size room, nice room service lady.
• Elevators busted, pool filthy, room didn't get cleaned, noisy, ice machines busted. Room was too warm. Room unclean.

“I will never stay here again. Nice bed-otherwise it stunk. 2 out of 4 elevators broken. The pool had tons of hair and grease floating in it. The stairways were disgusting. Even after I called 2 times - still didn't get my room cleaned one day - finally got towels at midnight. Called for a porter - after 45 mins, took my own stuff down and they said they never got a call. The waitress in the hotel restaurant kept telling us how she gave us the kids breakfast for free (it was on the menu that they did!) and we could show our appreciation in her tip! There were hairs in the bathtub and watermelon seeds on the carpet when we got there. 2 of the towels had stains on them. The room was muggy even when we set it on 65 degrees. I called on several of these and just got a "we're sorry -we'll fix that" and nothing happened. Ruined our vacation! Not sure where you get your ratings - this hotel stinks.”

Jul 31, 2008 by Lisa from Oklahoma City, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The room was updated and clean.
• The location was hard to get to.

“The staff was very nice. The room was updated and very clean with a nice coffee maker. The hotel overlooks a water feature. The only complaint was that the hotel was kind of hard to reach from the highway.”

Jul 31, 2008 by Tina from Overland Park, KS
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Rooms were spacious and comfortable, parking lots were patrolled at all hours I felt very safe.
• No Starbucks in the hotel.

“The Hilton was a very nice hotel with a helpful and friendly staff. Safety is a primary concern when we travel, and the Hilton made us feel secure. Maid service came after 6:30 PM on one of the nights even after repeated calls. A large convention was in the hotel though. Pool area needs attention and updating. All and all a great stay.”

Jul 31, 2008 by Alex from Florence, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Good, clean room. Excellent staff, very helpful.
• One of the restaurants was closed.

“Good rooms. Clean and comfortable. Bathroom (shower and tub are) was a little small. Sink and mirror are was nice, my wife had room to put all her stuff on the counter. Every room has a great view - the outside walls are all glass. The rooms are sort of conical shaped, so the layout is interesting, but it works. One of the restaurants (coffee bar) was not in operation. This was a disappointment when we looked for it the first morning. Other than that, the stay was excellent. Good location - easy access to Memphis and Germantown. Right next to 240 and Poplar, so you can take the freeway to downtown or the scenic route. Poplar goes right by the zoo on the way downtown, and straight through Germantown. Lots of good restaurants within 5 minutes of this hotel. Definitely recommend this hotel.”

Jul 28, 2008 by Terri from Garland, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The decor and bedding were very nice.
• The cloth shower curtain had a mildewed smell. There were too few elevators.

“The location and staff was fantastic. It was central to everything we needed with lots of dining in the area. The hotel staff was on top of everything. The one downside was there were only four elevators for this almost 30 story hotel. If the elevators were geared to go to specific floors (i.e. 1-15 and 16-30 or even and odd) it might have gone a little smoother. Otherwise the ambience was great and we truly enjoyed our visit.”

Jul 28, 2008 by Lisa from Signal Mountain, TN
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[9]

• Location.
• Lack of responsiveness of staff.

“This is the second time I have received this hotel on my trips to Memphis. This visit was not quite as bad as the one two years ago in January, but this is not the quality of service that I expect in a 3-star rating.”

Jul 25, 2008 by Kathleen from Watertown, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice rooms. Very clean.
• Could not communicate with housekeeping staff. Charged for wireless internet.

“Overall a great stay.”

Jul 22, 2008 by Judy from Farmerville, LA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• I loved the work out room.
• Elevators were very slow.

“I like the hotel but my 2 biggest complaints were slow elevators and 3 out of 4 visits to the hotel I have had to wait for my room to be ready.”

Jul 19, 2008 by Ralph from Irwin, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, modern.
• No fridge in the room, pool closed too early.

“Pleasantly surprised at the luxury of the space. Staff was friendly and professional.”

Jul 19, 2008 by Cynthia from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall everything was top quality.
• NA.

“Everything was top quality great location.”

Jul 18, 2008 by J from Norfolk, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous lobby, room. Delicious food.
• Everything was wonderful.

“Beautiful, recently remodeled. Service from housekeeping and front desk was great. Would stay here again.”

Jul 16, 2008 by Ac from Farmerville, LA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[7]

• The beds are very comfortable and rooms had new TV's.
• They do not handle conventions well with check-in's or service.

“I stay at the Memphis Hilton for a dance convention. They have always had problems with getting everyone checked-in (4 pm check-in) before events begin at 5 pm, and we can't have late check-outs without paying extra even though our events are still going on until 4 pm. I've never met a friendly staff member except in the gift shop. They also tend to have issues with the air, as the lowest setting is 65, in which it never gets that cold.”

Jul 15, 2008 by William from Malakoff, TX
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[5]

• Nice, comfortable rooms and bed.
• All but one member of the staff was rude, short on patients and extremely unfriendly. Top on the list was the supervisor on the front desk.

“I spoke to seven staff members of this hotel and only one of them had a smile. This was as I was checking out. There was no roll away bed for the room hen we arrived. The elevators were slow requiring use of the stairs. The stair cases looked as if none had cleaned them in a month. Extremely dirty. I would not stay at this hotel again.”

Jul 15, 2008 by Sharon from Wichita, KS
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• The geese and ducks were interesting to watch.
• The rooms were small and they only had a king bed or 2 double beds, no queen size beds.

“The lobby is nice, the elevators were slow. The pool was okay, but difficult to get to. The rooms were small and only had one towel bar to hang towels on. The bathroom was tiny. The hotel only had rooms with one king bed or 2 double beds, no rooms with two queen size beds. There was no refrigerator in the room. Although we were on a non-smoking floor, the hallway and the room always smelled of smoke, or perhaps musty-ness.”

Jul 14, 2008 by Amy from Milwaukee, WY
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[9]

• Location and area.
• Front desk staff, room.

“Very disappointed/expected more from a Hilton hotel, check in time was 3 pm, we arrived at 6:45 pm and there were no clean rooms available (at least 6 other families experienced similar situation at the time we were). An hour later still no availability, no apologizes given (appeared as if this is the normal). When we finally were able to get into our room, I wondered if the room was really cleaned because there was much room for improvement, the bathroom had a strong smell, the shower head was falling out of the wall, the AC unit made strange noises constantly, stayed 3 nights and each night needed to request add towels/washcloths (only given 3 towels and 2 washcloths for 4 people). Wouldn't recommend this hotel to anyone.”

Jul 14, 2008 by Dawn from Athens
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[2]

• Food was good in the one restaurant.
• Only one restaurant, no fridge and not near any attractions.

“This hotel is not within walking distance of any of the attractions and it will cost you plenty to take a cab ride to anywhere but where your at. There is only 1 restaurant in the hotel with the beginning price starting at $12.95. I was there on business and took my 15 yrs old son along with limited expense money. We couldn't really enjoy much. Pool is only 4 feet deep at the deepest, no in room fridge and water from your room is $4.00 a bottle.”

Jul 12, 2008 by Elizabeth from Clarksville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very helpful and friendly.
• There were problems initially with the cooling in our room.

“The hotel met all our needs and expectations.”

Jul 11, 2008 by Adriana from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• The swimming pool and the fitness room.
• We called 2 times because they didn't clean our room.

“The hotel was awesome.”

Jul 10, 2008 by Becky from Elkins, AR
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[8]

• I liked that after I left my phone in the room, it was saved for me at the desk!
• 2 different women gave us wrong directions which cause us getting there at 1:00a.m.

“Because of wrong directions from 2 staff members, we were very tired from driving. We get to the room and the toilet does not flush and there was no shampoo. Everything else was great! Very comfortable beds! Loved the decor of the room!”

Jul 10, 2008 by Carmen from Mayfield, KY
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[7]

• The look and accommodations.
• Had to wait 1.5 hours before being able to check into hotel room after scheduled check-in time.

“The hotel was clean and appealing. The staff was somewhat friendly upon check-in, but not when confronted with issues.”

Jul 10, 2008 by Robin from Van Asltyne, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Overall a great stay.
• The elevators ran extremely slowly over the weekend.

“Very pleasant place to stay for all travelers.”

Jul 10, 2008 by Bill from Urbana, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Very nicely appointed rooms.
• Too far from downtown Memphis.

“The hotel has been recently remodeled. They did a good job and I was happy with the room.”

Jul 9, 2008 by Debby from Bartlesville, OK
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[4]

• Nice bedding.
• Rooms not ready until 7 p.m.!

“Horrible customer service overall. Room not ready at 6 p.m. due to housekeeping issues (but similar problem the night before per other customers), had to wait until 7 p.m. Had to ask to speak to a manager 3 times. Received free buffet (totally lackluster) breakfast after repeated complaints. Desk light burned out, 3 towels for 4 people, bathroom door didn't close.”

Jul 9, 2008 by C from Fort Sam Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The whole process!

“It was great!”

Jul 3, 2008 by Davita from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Design, friendly check-in staff, great beds.
• Room was not cleaned for 2 days.

“Overall, my family's stay at the Hilton was a pleasant experience. We were immediately greeted at the door and upon checking in at the front desk. Our rooms were inviting and I enjoyed the accommodations. Our room was not cleaned for 2 days and we had notified the manager after the first occurrence. This was disappointing.”

Jul 2, 2008 by Kristen from Carterville, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• Nice updated look.
• A little far from downtown. Some common areas needed to be cleaned.

“Great price for our purpose. If you want to see downtown Memphis, though, know that you'll have to drive. 10 miles on city streets or 20 miles on the interstate loop around town.”