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User Reviews for Sheraton Keauhou Bay Resort and SpaResearch 84 user reviews for Sheraton Keauhou Bay Resort and Spa.
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Research User Reviews for Sheraton Keauhou Bay Resort and Spa (21-40 of 84)
Mar 21, 2008 by
Jared from Fort Worth, TX
“Friendly staff, ok location, needs more public transportation into town. Great spa, beautiful scenery, and great hotel for the price.” Feb 29, 2008 by
Ron from Eugene, OR
“This hotel was very nice also very good value.” Feb 27, 2008 by
Leilani from Hilo, HI
“The resort was beautiful and all the staff were very nice and helpful. We enjoyed our stay very much.” Feb 21, 2008 by
Marcia from Neoga, IL
“We were very happy with the hotel and view we had, people with the hotel were very friendly and helpful, but the spa was not. Someone arrange a spa treatment with them for us but, we did not know about it. They would not work with us at all. They left a voice mail on our hotel phone with no number to call back to and were very rude when I did get hold of them. Not business like at all. I would not recommend the spa, because of there attitude.” Feb 17, 2008 by
Philip from Anchorage, AK
“Very over priced. Limited service in the pool and food areas. Very slow or nonexistent. The front desk area was great. I would not spend this kind of money again on such a resort.” Feb 15, 2008 by
Francine from Seattle, WA
“Loved it!” Feb 13, 2008 by
Devin from Monterey, CA
“This hotel is the former Kona Surf in south Kona, Keahou The location is very picturesque but out of the main stream tourist up north. That did not bother us. It's still a romantic and quite site, beautiful property. What did bother us is the hotel staff put us in a room in a wing which hasn't been completely remodeled. Perhaps they are going to convert this section to a Vacation Timeshare at some time. The hotel needs a decorator's touch and an infusion of capital and creativity. No imagination given to the decor here.” Feb 13, 2008 by
Jared from Shasta Lake, CA
“Overall I was very satisfied with the hotel and left with a positive feeling. Unfortunately over the next two days I spent most of my time arguing with people over the phone in order to fix the errors on my account because the hotel double charged me.” Jan 31, 2008 by
Bob from Anchorge, AK
“Nice hotel and location. Great pool and restaurant. Parking was expensive as $9 to $16 per day is high.” Jan 30, 2008 by
John from Springfield, VA
“Overall, we would recommend Sheraton Keahou Bay hotel. As mentioned above, hotel staff were excellent in meeting way over our expectation in hospitality and promptness in responding to our needs. Specially, Sally Kihara at the front desk and Kumu, the parking attendants were pleasant to talk to and accommodated all our needs at the hotel. Ricardo also got my wife a wheel chair for all 7 days of our stay. They are to be commended for their super hospitality and gave us great feeling of staying again at Sheraton when we visit again next time.” Jan 28, 2008 by
Diane from Woodinville, WA
“For the business traveler, looking for accommodations convenient to airport, this hotel well located. South of the swimming beaches and a short drive into 'town' it's out of the busy hub of traffic and tourists. The grounds and pools are very tropical & well maintained - the whole place successfully pulls off a cruise-ship atmosphere. Tennis courts, swimming pools (with slide & volleyball), ping-pong, pool tables; there's something for everyone who's tired of island exploration.” Jan 10, 2008 by
Dianne from Anchorage, AK
“We had the best time in this area, which had everything for us, great pool, tennis, jogging, fitness room, dining, shopping, and close to Kona. I would love to stay there again, even though they mixed up our room and we were told they ran out of pillows and we couldn't get extras! The hotel needs better upkeep since the halls look run down and our door lock broke.” Jan 8, 2008 by
Stacy from Foxisland, HI
“It was okay on a scale of 1-10 it was about a 4.” Dec 31, 2007 by
Jason from Frisco, TX
“Excellent upgrade! Hotel could not accommodate our family needs, so they upgraded us to the presidential suite! Truly unbelievable! It was a room you could only dream about with 220 degree ocean views including the awesome swimming pool.” Dec 26, 2007 by
Liz from Edmonds, WA
“We had a great time. My children loved the big waterslide. Pool service was great. Location great! Love the crystal blue lounge. I would highly recommend it to my friends and family and others with young children.” Dec 17, 2007 by
Ron from Hereford, AZ
“Watered down their drinks at high prices. Although plenty of nice rooms appeared to be available, we were given a corner room in a wing located far from the facilities (would guess the cheapest room they had). Not a way to impress and invite future stays. The clerk at the desk was not at all friendly or helpful. Do ever plan to stay a Sheraton again.” Dec 17, 2007 by
Alisa from Kent, WA
“Overall, we really enjoyed our stay here. The rooms were very clean and comfortable, the amenities were great and the staff was very friendly. The only problem we had is they seemed a little too lay back during a large storm during which our lanai flooded and water started to seep through the door into our room. Once this was brought to the attention of the appropriate staff, they quickly addressed the situation and offered to move us to another room. We left to go to the volcano for a couple of days, and when we came back to Kona we stayed here again with no problems and enjoyed it. I would be happy to stay here again.” Dec 12, 2007 by
Karen from Moraga`, CA
“The employees were all very friendly and helpful and gave you a big "Aloha" when you walked up or even passed them in the hall. The hotel could have a more tropical, local feel in that it was very sterile like and not too festive. The hall way to the room was dimly lit and a bit too dark even in the daytime. It was very clean especially the public restrooms. Overall a very nice resort.” Dec 6, 2007 by
Marcy from Friendswood, TX
“Stayed overnight while visiting Kona area. Beautiful view of the Pacific sunset from the pool area. Great pool with slide! My kids would have loved it. Sorry they missed it on this trip. Would definitely go back.” Dec 5, 2007 by
Pablo from Los Angeles, CA
“Got this hotel at the last minute. The service was good. Hey, it's Hawaii, people are friendly. It is a great family vacation spot or a couple getaway spot. Not the best for singles. A little too far for partying in Downtown Kailua-Kona and trying to drive home with a beer in you. Also got lost first night trying to find it because the signage for the road you to turn down to get to it are not as well labeled as they should be.” Dec 3, 2007 by
Monica from San Rafael, CA
“The hotel was located in beautiful site but the room was nothing like 4-star hotel. It was more like 2-star hotel. And they had inoperable elevator which was very inconvenient and did not bother to fix it for the entire week we stayed there! It was sort of disappointing experience in terms of the room amenities. We would not stay there again.” Dec 2, 2007 by
Wendy from Mount Joy, PA
“We could not have been more pleased with this resort. It was conveniently located and the facilities were wonderful. The breakfast and seafood buffets in Kai were outstanding. We would not hesitate to stay here again.” Nov 29, 2007 by
Melinda from Cave Creek, AZ
“The setting is beautiful, and the hotel grounds are lovely.” Nov 19, 2007 by
Lauren from Huntington Beach, CA
“If you want a quite, family friendly hotel, this is a good location, if you are traveling solo or want to have entertainment, not the best choice. Overall, a reasonably priced, comfortable hotel nothing special.” Nov 18, 2007 by
Sharon from San Clemente, CA
“We enjoyed the spa, the Kai restaurant, the pool was beautiful. We had a wonderful time.” Nov 16, 2007 by
Susan from Corona, CA
“Great place to take the kids. Wonderful pool. Lots of kid friendly activities.” Nov 14, 2007 by
Jim from Solana Beach, CA
“A beautiful hotel in a stunning setting with great very unique amenities and very family friendly. The staff could not be nicer. We loved it and will return.” Nov 7, 2007 by
Robert from Chicago, IL
“My wife and I had a wonderful vacation at the Sheraton. The staff forgot to clean our room and leave fresh towels. The manager went out of his way to make things right. Definitely would stay here again.” Nov 3, 2007 by
Laura from Honolulu, HI
“It was difficult to locate my room and an extremely long distance. It was very confusing to try and figure out where the room was even situated. I made numerous unsuccessful attempts which were very frustrating.” Oct 31, 2007 by
Jessica from Berkeley, CA
“I do not recommend this hotel. I'd rather recommend "magic sands" condo where friends where staying. Directly on the beach much nicer, with economy pricing.” Oct 28, 2007 by
Brook from Fort Myers, FL
“Hotel is beautifully located on the water with gorgeous sunsets. Open air design is perfect for this location. Walking path around the grounds is perfect for a morning stroll. Basic rooms include a mini-fridge, balcony, tea, and kona coffee. The open atrium overlooking the pool with rock waterfall feature is impressive. Shopping, restaurants, and spa on site. This location had all the amenities expected of a resort and spa. Bathrooms could use updating, but are clean. Sting rays feeding at dusk I was told is a site to be seen. I was so busy with other activities on the island that I missed this, but when Im in Hawaii again, I would definitely stay in this hotel.” Oct 24, 2007 by
Marsha O. from Centennial, CO
“Beautifully renovated and loved the pool areas. Wished I could have spent more time just enjoying it instead of sightseeing.” Oct 7, 2007 by
Donna from Ferndale, WA
“Room was not very clean, spider webs and lanai had a huge puddle with mildew that was slippery for our 1 year old. They charged for everything possible, parking, crib, etc. Food service delivered our drinks which weren't even cold and our food was not hot. Will not be returning to this hotel. The pool was the only highlight of our stay.” Sep 22, 2007 by
Thomas from Springfield, MO
“Excellent hotel, convenient to Kailua-Kona area. Staff was excellent and very courteous. Rooms are spacious, huge lanais with good views from most all rooms. We had a garden view but about 30%+ of our view were ocean as well. Hotel sits on about 30 acres and very immaculately maintained. At night, lights are shined into Keauhou Bay so you can watch the Manta Rays. Very cool!” Sep 21, 2007 by
Dante from San Francisco, CA
“This definitely didn't meet the bill. The reviews did not match the hotel whatsoever. There's no beach access. The rooms are terribly furnished and dark. The pool is far removed from the ocean. The building structure itself is ugly. I would not recommend the hotel. North Kona is much more preferable.” Sep 11, 2007 by
Laura from Westlake Village, CA
“Overall the Sheraton Keauhou is an ideal place to stay near Kona. The rooms were fairly recently updated and are spacious and clean. The bathrooms are clean but in need of an update. The pool grounds were amazing and had wonderful ocean views. Highly recommend people check out the manta ray viewing from the bar area.” Sep 6, 2007 by
Karen from Honolulu, HI
“It was still the old Kona surf. I could not see where they made any extensive renovations. Check in staff made us go all around the buildings to get to our room when they could have given simple directions and we could have saved walking time and distance. Our wing was just ahead of us. They made us go through 4 wings to come back almost to where we started. My mom uses a cane and that was not helpful to us.” Aug 23, 2007 by
Lewis from Carrollton, TX
“The pool area is great for kids including the 200 foot slide. There is no beach access. The casual dining food is fairly expensive. The room itself was not as clean as I would have expected. The Luau (which I am not a particular fan of) was entertaining.” Aug 21, 2007 by
Sean from Coachella, CA
“This is an excellent hotel and value. The hotel is situated on lava rock overlooking the ocean and is well maintained. Even though the hotel does not have a beach, the outstanding pool more than makes up for it.” Aug 20, 2007 by
Isadore from Valley Village, CA
“Industrial scale quasi luxury. Main lack: Needs more and varied dining options. Long and distant climb down and back to use one's car if not springing for valet parking. Friendly staff. Very nice room and lanai. Well landscaped grounds.” Aug 3, 2007 by
Lisa from Irvine, CA
“The hotel was very clean and had comfortable beds. The pool area was very nice and the sunsets were fantastic. There were lots of kids running around the hotel unsupervised sometimes very early in the morning, which was not ideal for the relaxing romantic vacation we had envisioned. Overall the staff was friendly. The one drawback is that it is quite a ways away from good swimming beaches so be sure to rent a car.” Jul 31, 2007 by
Brian from Corte Madera, CA
“Much better than we expected. Beautiful setting, well designed spaces.” Jul 24, 2007 by
Meeia from Pleasant Hill, CA
“The hotel is a beautiful hotel in a good location that is convenient to shopping and activities. The hotel room was spacious and decent. The pool attendants were very friendly and nice.” Jul 15, 2007 by
Ayako from Boston, MA
“This hotel was great, view, location, facility and staff etc. People for anniversary got the welcome sparkling wine.” Jun 18, 2007 by
Ed from Foster City, CA
“Decor was not characteristic of a 4 star hotel. The grounds were very nice. The cleaning staff missed cleaning the room two days in a roll. When asked why, the woman replied rudely that the hotel was large and things like that just happen sometimes. The room had a commercial toilet which was very loud when flushed. The last point was this resort is about 5 miles away from where the shops and restaurants are and not convenient unless you drive.” Jun 15, 2007 by
David from Atlanta, GA
“My wife was on crutches because an accident in Honolulu. When we got to the hotel, the porter (or doorman) saw her crutches and asked what happened then just walked away because he thinks that we probably wouldn't tip him if he helps us move our luggage, which are quite a few. It is not much to ask for a wheelchair or helping out in anyway. Shame on Sheraton! Then no one comes to clean our room and change sheets and towels the second day we stayed there and kept saying that they were saving water because of the dry season. I can understand saving water but it is not much to ask for a few new towels and a simple make-bed service for the price I am paying. I had to specifically asked for new towels and making-bed on the third day. If your hotel staff doesn't do these things, what are you hiring them for? The last thing, the cooks in their restaurant cannot make a Buffalo wings, we sat and waited for almost an hour then the waitress came to tell us that the Chef screwed up the last portion of the Buffalo wings. And there is no compensation like a free drink while we kept waiting for another 30 min for the food. Well, how bad is your chef that he or she couldn't even make the Buffalo wings right.” May 31, 2007 by
Jenny from New York, NY
“Other than under trained staffs, the hotel is strongly recommended to stay for business or leisure. It is also great for family travel or couples, or singles.” Apr 19, 2007 by
Susan from Calgary, AB CA
“We enjoyed our room although we were only there for a brief time. The pool is very nice, but longer hours would be appreciated.” Mar 23, 2007 by
Peter from Chicago, IL
“A great hotel in a prime location. Ocean front views are spectacular. Rooms have been upgraded though the mattress wasn't supportive enough. They upgraded us to a higher floor and better view on request. A wonderful surprise is that they allow you to store your bags after checking out and use a hospitality room afterwards to shower up and change. This was a huge plus that we haven't experienced before at another hotel. The pool was nice and the grounds were beautiful.” Mar 22, 2007 by
Ruth from Reedsport, OR
“We don't usually stay at resort level hotels, so this was a total treat. Even though the main restaurant was upscale, we were able to eat at the pool-side cafe reasonably, so you wouldn't have to go into town. ” Hotel Representatives:
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