User Reviews for Sheraton Keauhou Bay Resort and Spa

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Sep 10, 2008 by Steve from Scottsdale, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[4]

• Manta Rays.
• Musty, black mold on wall in first room, problem with safe in second room.

“Though recently renovated, the workmanship is sloppy. Carpet is jagged and does not meet the tiling of the bathroom area. The location leaves a lot to be desired, as it is south of many of the good beaches and dining alternatives. The VOG (caused by the volcano) created cloud cover daily after at 11 am limiting pool time. Though kids don't mind.”

Aug 30, 2008 by Enuenu from Las Vegas, NV
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[4]

• Manta Ray Slide.
• Coffee.

“For a 4 star resort -- I must say I'm not impressed with the Sheraton Keaouhe Bay at all! It is more like a 3 star hotel. The room is borderline old and is in need of renovation. Husband and I tried the in room coffee maker for 4 days in a row and each time the coffee comes out tasting like dirt!? Perhaps it's because the coffee was way too old and they didn't get new packages.”

Aug 18, 2008 by Sam from Wauwatosa, WI
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[7]

• Excellent landscaping.
• The interior is dated and in need of re-furnishing.

“Overall a decent hotel. The grounds are very well maintained, but the interior is dated and could use could a good cleaning.”

Aug 5, 2008 by Linda from Ventura, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The lobby, the pool, the friendliness of the staff.
• The concierge wasn't that helpful, but the pool man was!

“Beautiful location, but you need a car to get around the island. Not close to the town, but a shopping mall was about a mile away. Very quiet, very helpful staff. I would definitely go back.”

Jul 21, 2008 by Tania from Winnipeg, MB CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The setting was fantastic! Beautiful grounds and facilities.
• Housekeeping was slow. Our room wasn't cleaned until the afternoon a few times.

“This is a beautiful hotel! The pool is amazing and poolside service was really good. The grounds are beautiful. It was very relaxing to walk around and take in the scenery. It's off the beaten path but close enough to many things if you have a car. They also have a shuttle that makes the rounds to the shopping centre and surrounding area. It is very family friendly but there are enough quiet areas if you are traveling without children. The luau is amazing and definitely worth doing. I would definitely stay here again.”

Jul 17, 2008 by Jeff from Redwood City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great setting on ocean, attractive pool.
• Expensive parking, No beach.

“Very attractive hotel dramatically set on the coast with volcanic rock all around. No beach. Common areas are all very well kept. Pool area is very well done. Room was clean and good size. Parking is ridiculously expensive ($9 plus tax for self parking). The night-time manta ray show is not great since it's difficult to see them very well. Overall, very positive experience.”

Jun 1, 2008 by Rick from North Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They upgraded my room to an ocean view, free of charge.
• Difficult to find from airport. Bathrooms could use a little modernization.

“Very comfortable and overall pleasant experience. Well worth the money.”

May 26, 2008 by Toni from Norwich, VT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Seeing the manta rays was amazing.
• Would have liked to have an outdoor breakfast area.

“Clean with a very good staff, rooms were average for a resort of this type but seeing the manta rays for hours on end (from our lanai!) was a once-in-a-lifetime experience. The grounds are nice; pool is nice but not spectacular. It is a bit of a distance from Kona, which is too bad, and no sand beach or opportunity to snorkel, though those are nearby for those "in the know.”

May 22, 2008 by Michael from Ewa Beach, HI
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[7]

• The pool was the best thing they had going for them.
• Run down room, numerous staff did not speak English.

“The location is good unless you are looking for a beach on site. Fixtures were falling off the walls. There was no room service menu in the room and when requested, it took 45 minutes to get the menu. I asked three of the staff members for simple directions and general questions and they could not even say "I don't speak English". You would think they would have a backup generator but the power was out for over two hours the first night of my stay. No air conditioning or lights in the whole hotel. Very dangerous for the guests.”

May 6, 2008 by Billi-Carol from Hilo, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The wide open feeling about the hotel, friendly staff.
• Entertainment limited.

“Excellent get away resort, friendly workers, nice scenery.”

May 1, 2008 by Michael from Phoenix, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Good pool area. Nice rooms.
• $9 parking for guests for each night. Non-guest can park for free. Did not have a free internet kiosk to check in for flights.

“Nice hotel. Tends to nickel and dime you for extra services that other 5-star hotels provide as part of the service (parking and internet kiosk) Non-guests can park for free - but its $9 / night for guests of the hotel. Tacky. Otherwise - great place to stay.”

Apr 27, 2008 by Jeanine from Pine Mountain, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Gorgeous hotel.
• Housekeeping...and staff.

“So beautiful that nothing else matters that much.”

Apr 26, 2008 by Erika &. from Arth CH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The place, the garden, the swimming pools, the landscape and the climate.
• You might add Yoghurt, fresh breads and fruit.

“If it was not so far away, you would see us every year! We remember many very friendly staff members, however, can only name one very charming and hard working person. Ideal for someone who doesn't need a sand beach.”

Apr 16, 2008 by Carolyn from Hilo, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were comfortable and clean. Everyone friendly.
• Nothing.

“Excellent! Will be back again!”

Apr 11, 2008 by Edward from Mentor, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Excellent.
• Self parking at $9.00 is both expensive and inconvenient since it is located at a great distance from the hotel.

“Parking is convenient if you select valet service otherwise you have to hoof it quite a distance, especially late at night when the parking lot fills up. First you have the hotel, then the valet service parking lot, and then the self-parking area. Self-parking is $9.00 per day; valet service is $13.00 day plus tip. So for an extra $4-6 per day you can have your car waiting for you outside the front lobby on the second floor. We did self-parking for the first five days and I'm the one who had to park the car, load up with souvenirs, and walk back to the hotel each night. After a while it got pretty old - especially when one night I got caught in the rain. Also, once you've reached the hotel, you're not done as the hotel is spacious and you will probably have to walk quite a distance to get to your room. The last couple of days I crumbled and went with the valet service. My recommendation is that you spend the extra $4-6 each day for valet service, and pity the others who you will see dragging themselves (and their belongings) up the car ramp to the second floor of the hotel. You probably spent a lot of money to get to Hawaii - so your time (and your convenience) has a value to it. If I had to do it over again I would have opted for valet service from day one, at least at this hotel. Arriving at the hotel, assuming you got a rental which is practically a must if you plan to do much sight-seeing - you arrive on the second floor on the aforementioned car ramp - being careful not to run over the aforementioned self-parkers. You might consider skipping the bellman to take your own luggage to your room until you realize that the luggage carts are available only to hotel employees. Yes you are trapped, have the bellman deliver your luggage and pay him, you struggled enough with.”

Apr 10, 2008 by Rebecca from Wylie, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Quiet. Beautiful surroundings.
• Directions were not easy to follow.

“Very nice surroundings. Room was comfortable. All very clean. Employees were friendly. Food was good.”

Apr 9, 2008 by Casey from The Woodlands, TX
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• The Swimming Pool and Slide.
• The Room interior was worn and dirty looking.

“Very Nice, beautiful. A room needs updating.”

Apr 4, 2008 by Alexis from Salt Lake City, UT
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• The pool was nice.
• Older hotel, not overly friendly staff.

“This hotel was okay. It is an older hotel but was clean. The room was comfortable. Parking was not especially convenient and they charged $9 a night self parking even though the lot was not full. It is a parking lot for the beach. Why charge guests? They didn't warn me about the parking charge in advance.”

Mar 25, 2008 by Kathleen from Sierra Vista, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Valet, the views, the gardens, restaurant, everything.
• The beach wasn't in walking distance, but there is a shuttle that will take you.

“I really enjoyed my stay. I would have loved to stay longer, but I had split vacation into half on the Kona-Kahluai side and half on the Hilo side. Next time I will probably just stay at the Sheraton for my whole trip.”

Mar 25, 2008 by Karen from Chula Vista, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bar area with the Manaray viewing balcony. Every evening it was filled with people and was interesting for the children and relaxing for us.

“Terrific hotel. Very comfortable with a great pool area.”

Mar 21, 2008 by Jared from Fort Worth, TX
Overall Rating: 9
Cleanliness:[4] • Staff:[7] • Location:[6]

• Scenery.
• Was not very clean and could use update in bathrooms.

“Friendly staff, ok location, needs more public transportation into town. Great spa, beautiful scenery, and great hotel for the price.”

Feb 29, 2008 by Ron from Eugene, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location on beach and golf access.
• View of room was parking lot.

“This hotel was very nice also very good value.”

Feb 27, 2008 by Leilani from Hilo, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and the resort was very beautiful.
• The only thing I didn't ice was that when we went to our room, the carpet was wet. I guess they just cleaned the carpet and didn't let it fully dry.

“The resort was beautiful and all the staff were very nice and helpful. We enjoyed our stay very much.”

Feb 21, 2008 by Marcia from Neoga, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and helpful.
• The hotel was great but the spa was rude.

“We were very happy with the hotel and view we had, people with the hotel were very friendly and helpful, but the spa was not. Someone arrange a spa treatment with them for us but, we did not know about it. They would not work with us at all. They left a voice mail on our hotel phone with no number to call back to and were very rude when I did get hold of them. Not business like at all. I would not recommend the spa, because of there attitude.”

Feb 17, 2008 by Philip from Anchorage, AK
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[5]

• Front desk, valet & concierge service great.
• Very over priced - limited and slow service in pool and food area.

“Very over priced. Limited service in the pool and food areas. Very slow or nonexistent. The front desk area was great. I would not spend this kind of money again on such a resort.”

Feb 15, 2008 by Francine from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful location, quiet, romantic, enjoyed the spa very much.
• The pool cafe was expensive, the food and service were poor. Terrible crab sandwich.

“Loved it!”

Feb 13, 2008 by Devin from Monterey, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[3]

• Has great potential landscaping etc.
• The staff put us up in a wing of the hotel that has not been completely remodeled.

“This hotel is the former Kona Surf in south Kona, Keahou The location is very picturesque but out of the main stream tourist up north. That did not bother us. It's still a romantic and quite site, beautiful property. What did bother us is the hotel staff put us in a room in a wing which hasn't been completely remodeled. Perhaps they are going to convert this section to a Vacation Timeshare at some time. The hotel needs a decorator's touch and an infusion of capital and creativity. No imagination given to the decor here.”

Feb 13, 2008 by Jared from Shasta Lake, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[2] • Location:[8]

• Very beautiful grounds and hotel.
• They double charged me and caused problems with my account.

“Overall I was very satisfied with the hotel and left with a positive feeling. Unfortunately over the next two days I spent most of my time arguing with people over the phone in order to fix the errors on my account because the hotel double charged me.”

Jan 31, 2008 by Bob from Anchorge, AK
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location was schduled but accessible.
• Charges for incidentals such as parking.

“Nice hotel and location. Great pool and restaurant. Parking was expensive as $9 to $16 per day is high.”

Jan 30, 2008 by John from Springfield, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff at the front desk was so accommodating and considerate to my wife's handicap needs as well as valet parking attendants.
• Too big and spread out. No beach on the hotel.

“Overall, we would recommend Sheraton Keahou Bay hotel. As mentioned above, hotel staff were excellent in meeting way over our expectation in hospitality and promptness in responding to our needs. Specially, Sally Kihara at the front desk and Kumu, the parking attendants were pleasant to talk to and accommodated all our needs at the hotel. Ricardo also got my wife a wheel chair for all 7 days of our stay. They are to be commended for their super hospitality and gave us great feeling of staying again at Sheraton when we visit again next time.”

Jan 28, 2008 by Diane from Woodinville, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Grounds & pools were lovely, free upgrade to partial view & extended checkout time.
• Parking $10/day, Internet connection $10/day, room bottled water $4.50, charge for 'covered seating' poolside - nickel & dime charges add up.

“For the business traveler, looking for accommodations convenient to airport, this hotel well located. South of the swimming beaches and a short drive into 'town' it's out of the busy hub of traffic and tourists. The grounds and pools are very tropical & well maintained - the whole place successfully pulls off a cruise-ship atmosphere. Tennis courts, swimming pools (with slide & volleyball), ping-pong, pool tables; there's something for everyone who's tired of island exploration.”

Jan 10, 2008 by Dianne from Anchorage, AK
Overall Rating: 8
Cleanliness:[6] • Staff:[4] • Location:[10]

• The pool area offered many options for play, slide, volleyball, basketball, tennis.
• We called in advance to secure two beds and were given a king on arrival, also, couldn't get extra pillows, hotel halls need upkeep.

“We had the best time in this area, which had everything for us, great pool, tennis, jogging, fitness room, dining, shopping, and close to Kona. I would love to stay there again, even though they mixed up our room and we were told they ran out of pillows and we couldn't get extras! The hotel needs better upkeep since the halls look run down and our door lock broke.”

Jan 8, 2008 by Stacy from Foxisland, HI
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[6]

• Nice setting.
• The hotel should have informed us that the 6 hour drive to the volcano was worthless as the park shut down the part with and volcanic action.

“It was okay on a scale of 1-10 it was about a 4.”

Dec 31, 2007 by Jason from Frisco, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[10]

• Excellent upgrade! Hotel could not accommodate our family to what we needed, so they upgraded us to the presidential suite!
• The pool was not heated and was too cold. We had to call the front desk several times to obtain cribs and roll away beds.

“Excellent upgrade! Hotel could not accommodate our family needs, so they upgraded us to the presidential suite! Truly unbelievable! It was a room you could only dream about with 220 degree ocean views including the awesome swimming pool.”

Dec 26, 2007 by Liz from Edmonds, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful ocean view and they called it "partial". It was fabulous!
• Beds were doubles sort small.

“We had a great time. My children loved the big waterslide. Pool service was great. Location great! Love the crystal blue lounge. I would highly recommend it to my friends and family and others with young children.”

Dec 17, 2007 by Ron from Hereford, AZ
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• Location.
• Watered down their drinks. Although plenty of nice rooms were available, we were given an out of place corner room.

“Watered down their drinks at high prices. Although plenty of nice rooms appeared to be available, we were given a corner room in a wing located far from the facilities (would guess the cheapest room they had). Not a way to impress and invite future stays. The clerk at the desk was not at all friendly or helpful. Do ever plan to stay a Sheraton again.”

Dec 17, 2007 by Alisa from Kent, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Even basic rooms are large and very comfortable, great views and friendly staff.
• Although it wasn't too far of a drive from Downtown Kona, there was not much else within walking distance.

“Overall, we really enjoyed our stay here. The rooms were very clean and comfortable, the amenities were great and the staff was very friendly. The only problem we had is they seemed a little too lay back during a large storm during which our lanai flooded and water started to seep through the door into our room. Once this was brought to the attention of the appropriate staff, they quickly addressed the situation and offered to move us to another room. We left to go to the volcano for a couple of days, and when we came back to Kona we stayed here again with no problems and enjoyed it. I would be happy to stay here again.”

Dec 12, 2007 by Karen from Moraga`, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Just enough employees to make it full service without being over intrusive.
• Did not have a local, Hawaiian, feel, except for the employees.

“The employees were all very friendly and helpful and gave you a big "Aloha" when you walked up or even passed them in the hall. The hotel could have a more tropical, local feel in that it was very sterile like and not too festive. The hall way to the room was dimly lit and a bit too dark even in the daytime. It was very clean especially the public restrooms. Overall a very nice resort.”

Dec 6, 2007 by Marcy from Friendswood, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The view from the pool area was amazing!
• Common areas seemed a little run down.

“Stayed overnight while visiting Kona area. Beautiful view of the Pacific sunset from the pool area. Great pool with slide! My kids would have loved it. Sorry they missed it on this trip. Would definitely go back.”

Dec 5, 2007 by Pablo from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The views are great and there is plenty of pool area.
• It was a little farther off the beaten path and there is no airport shuttle.

“Got this hotel at the last minute. The service was good. Hey, it's Hawaii, people are friendly. It is a great family vacation spot or a couple getaway spot. Not the best for singles. A little too far for partying in Downtown Kailua-Kona and trying to drive home with a beer in you. Also got lost first night trying to find it because the signage for the road you to turn down to get to it are not as well labeled as they should be.”

Dec 3, 2007 by Monica from San Rafael, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[10]

• The site where the hotel located was beautiful.
• The room was not 4-star; it was more like 2 star hotel room.

“The hotel was located in beautiful site but the room was nothing like 4-star hotel. It was more like 2-star hotel. And they had inoperable elevator which was very inconvenient and did not bother to fix it for the entire week we stayed there! It was sort of disappointing experience in terms of the room amenities. We would not stay there again.”

Dec 2, 2007 by Wendy from Mount Joy, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool area was wonderful and the manta ray viewing area was unique. We enjoyed the breakfast and seafood buffets.
• Elevator in our wing was broken for several days and the daily parking and internet access fees are not justified.

“We could not have been more pleased with this resort. It was conveniently located and the facilities were wonderful. The breakfast and seafood buffets in Kai were outstanding. We would not hesitate to stay here again.”

Nov 29, 2007 by Melinda from Cave Creek, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• It's a very attractive resort in a beautiful setting. The staff was very helpful as well.
• The rooms are not as "resorty" as I expected. Also, I was in a room that was between the ice machine & elevator, so it was noisy.

“The setting is beautiful, and the hotel grounds are lovely.”

Nov 19, 2007 by Lauren from Huntington Beach, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• For the value it was very good.
• Cockroaches in the room, sunset bar opened to late, pool staff inattentive.

“If you want a quite, family friendly hotel, this is a good location, if you are traveling solo or want to have entertainment, not the best choice. Overall, a reasonably priced, comfortable hotel nothing special.”

Nov 18, 2007 by Sharon from San Clemente, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The view from our room was incredible.
• The self parking was a pretty far walk.

“We enjoyed the spa, the Kai restaurant, the pool was beautiful. We had a wonderful time.”

Nov 16, 2007 by Susan from Corona, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great views, location, etc.
• Service in the bar was slow.

“Great place to take the kids. Wonderful pool. Lots of kid friendly activities.”

Nov 14, 2007 by Jim from Solana Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Stunning location, exceptional staff, pool that is about 450 feet long and goes between 2 buildings, manta rays, incredible hotel.
• Leaving.

“A beautiful hotel in a stunning setting with great very unique amenities and very family friendly. The staff could not be nicer. We loved it and will return.”

Nov 7, 2007 by Robert from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• The staff made a mistake and the manager more than made up for it.
• No beach.

“My wife and I had a wonderful vacation at the Sheraton. The staff forgot to clean our room and leave fresh towels. The manager went out of his way to make things right. Definitely would stay here again.”

Nov 3, 2007 by Laura from Honolulu, HI
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[3]

• Comfortable pillows.
• Too far to walk to room, parking- anything.

“It was difficult to locate my room and an extremely long distance. It was very confusing to try and figure out where the room was even situated. I made numerous unsuccessful attempts which were very frustrating.”

Oct 31, 2007 by Jessica from Berkeley, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• The staff was moderately friendly.
• The first room still had old foods in the fridge; door on balcony couldn't lock because lock not aligned with hole in the wall: a known issue.

“I do not recommend this hotel. I'd rather recommend "magic sands" condo where friends where staying. Directly on the beach much nicer, with economy pricing.”