User Reviews for Royal Kona Resort

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Nov 2, 2009 by Phillis from Oakland,CA
Overall Rating: 8

• The grounds, ocean view and the buffet breakfast.
• Bathroom needed to be cleaner and updated.

“The hotel is a good value at the Priceline bidded price, but not at the hotel price on your regular site or others. I enjoyed the buffet breakfast and the view and location, next to restaurants and shops of Kailua Kona. We were in the bay tower. The alii tower has more upgrades, such as flat screen TV.”

Oct 26, 2009 by Greg from Seattle,WA
Overall Rating: 10

• Location was great to walk to shops/restaurants.
• Had to pay additional parking fee.

“Excellent location in Kona for walking to shops and restaurants. The staff was friendly and were helpful with our upgrade request. Rooms were well maintained if not a little dated.”

Sep 10, 2009 by Christine from Pahoa,HI
Overall Rating: 10

• The rooms really were quite nice, especially the beds (very comfortable). Very prompt service from staff.
• No jacuzzi; no conditioner for hair. Security guard was rude.

“Overall, our experience was quite pleasant and our room rate was excellent for the quality of the hotel and surroundings, proximity to Kona town, beaches, etc.”

Aug 23, 2009 by Nick from Westfield,NJ
Overall Rating: 2

• Rust in the bathroom, open door when coming home.

“This hotel is a disaster and has not been updated in 30 years.”

Aug 13, 2009 by Sherry from Hilo,HI
Overall Rating: 9

• I am a repeat guest many times.
• Pay for parking should be free.

“Great location, clean and friendly staff.”

Jul 3, 2009 by Terri from Broken Arrow,OK
Overall Rating: 9

• Beautiful beach-front location.
• Needed more coffee packets available daily.

“Very very nice location, with beautiful grounds, and staff were very friendly/helpful.”

Jun 5, 2009 by Becky from Sheridan,OR
Overall Rating: 9

• The room was very large and clean. It was in a perfect location and I'd recommend it to anyone!

“Very good location and it was older but well maintained.”

Jun 2, 2009 by Tim from Orem,UT
Overall Rating: 8

• Location was excellent.
• WIFI was expensive and $10 a night parking.

“For the price we paid the hotel was wonderful. It was clean, great location, and the staff was great. They even upgraded our room for my wife and
my anniversary.”

May 29, 2009 by Sonia from Hilo,HI
Overall Rating: 5

• The location was good.
• It was decorated from the 70's they had bath towels that didn't match look like they came from grandmas house.

“I
give this hotel a 2.5 rating. the location was great the bar over looked the ocean and swimming pool was nice. the rooms need serious remodeling. had a 19'
TV and big wood shutters from the 70's as curtains. they charged 10.00 to park your car on there property!not good”

Apr 30, 2009 by Laura from Lahaina,HI
Overall Rating: 7

• Friendly staff, good location.
• A little mold in the room around the air conditioning vents.

“Great stay for the money. You can tell the hotel is a little bit older (nothing wrong with that) but has a beautiful bar area, friendly staff and great location.”

Apr 12, 2009 by Rebecca from Henderson,NV
Overall Rating: 9

• Great location. Walking distance to shopping and restaurants. Very friendly staff.
• There is no Jacuzzi.

“Location was ideal. Shopping, food and the beach was a short walk in any direction. The staff was very helpful. The rooms were of average comfort, but very clean. Overall a good stay.”

Apr 2, 2009 by Matt from Fairfax,VA
Overall Rating: 10

• Wonderful room.
• Restaurant was disappointing paid, parking annoying.

“Great resort.”

Mar 24, 2009 by Hao from Surrey,Canada
Overall Rating: 9

• Beautiful sightseeing.
• Charged parking.

“ood hotel for its price.”

Feb 28, 2009 by Julie from Dundee,IA
Overall Rating: 6

“It was an older facility but clean. The staff was great. The lobby and ocean side restaurant was beautiful. They are working on updates in this area. I would recommend this hotel.”

Feb 7, 2009 by Andi from South Portland,ME
Overall Rating: 9

• Location was good, staff was friendly, views were nice and the lagoon was perfect. The room was excellent.
• Dining room was not open every night. The one shop had random way overpriced merchandise.

“Were pleased with the view of the lagoon.”

Nov 14, 2008 by from Albany,CA
Overall Rating: 9

• The setting was beautiful with great views. The location was walking distance from great restaurants and bars.
• The room was a tad bit moldy. My partner is very sensitive too mold. He noticed it. I'm sensitive, but did not notice it.

“This hotel is beautiful & spacious. The rooms were simple but elegant. The whole place is old but charming. The reception area was understaffed, but the personell were friendly & helpful. We would've like to have stayed longer & spent more time just hanging around the hotel on the beach or by the pool. The happy hour drinks are a good deal. The food wasn't great.”

Oct 24, 2008 by Adam
Overall Rating: 9

• Wonderful ocean setting.
• Restaurant wasn't opened on the night we were there...Monday night.

“Great hotel. Friendly staff. Very clean with beautiful ocean setting.”

Oct 21, 2008 by Danielle
Overall Rating: 5

• The location is perfect!
• It smelled of ciggarette smoke and there is no smoking allowed and the light did not work.

“Great location and great view of the ocean. Staff was friendly and helpful and is a great place to stay for people of any age.”

Sep 12, 2008 by Danielle from Tillamook, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location, loved the private saltwater lagoon!
• Peeling paint on the bathroom door.

“This is a gorgeous location. Very convenient with nice restaurants all around. I would highly recommend it. The pool, lagoon and view were exceptional.”

Aug 28, 2008 by Barbara from Petaluma, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location.
• Filthy dirty room. Bathroom had mold and rust all over it, room carpet was not clean, paint peeling throughout.

“I would not stay here again unless I knew for sure that the entire hotel had been updated. The room was dirty. The beds were the only things clean in it.”

Aug 26, 2008 by Mathew from Portland, OR
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location.
• No free internet, shower needed repairs.

“Great bang for the buck and the location was killer. Getting old in the older family friendly tower, but great hotel for one night prior to flying out.”

Aug 12, 2008 by Max from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Proximity to shops and a very attractive outside area. Very scenic.
• Restaurant prices were too high.

“Overall, nice and attractive, and I would stay there again.”

Jun 5, 2008 by Valerie from San Diego, CA
Overall Rating: 0
Staff:[3] • Location:[6]

• The grounds.
• Rooms were moldy, beds broken down, wallpaper falling off, and carpet old and wet.

“It was the worst room we have ever seen, until we had to pay to be upgraded to a room you could stay in.”

May 20, 2008 by Mary A. from Los Angeles, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Easy access, nice restaurant & bar, ocean view nice.
• Old, smell not too good.

“Affordable, good location & nice restaurant, but staffs in front desk are not so friendly.”

May 15, 2008 by Charlie from Harbor, OR
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[7]

• It's nearby plenty of places to eat and hang out.
• Room was really dark and dingy.

“Room was dark, dingy and in need of a facelift. If you just want a place to crash that's nearby lots of eating and drinking choices, this will do you fine. If you're on business, stay elsewhere.”

May 14, 2008 by Peii from Worcester, MA
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[7]

• Location is good.
• The room was ok but the bed we slept was too bad.

“Good location, Good sea front view if you pay more to upgrade it. The room I got was so so and the bed was uncomfortable to sleep.”

Apr 26, 2008 by Lucinda from Baton Rouge, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel was well equipped with amenities and was on the water front. It was a beautiful view.
• The tub was not clean and a piece of soap was left in the room from previous guest.

“The people at the hotel were great and overall it was a great get a way.”

Apr 21, 2008 by Robyn from White Lake, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Ocean front.
• Deck needed some repairs.

“We stayed one night. We had a wonderful stop and the buffet was excellent.”

Mar 20, 2008 by Brian from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful location over the ocean, newly renovated.
• Still undergoing renovations.

“Ocean view room are stunning, with large balconies and sliding glass doors. Nice granite/marble facilities in the room.”

Nov 19, 2007 by Larissa from San Francisco, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] •

• The outdoor spaces were beautiful. The location was great.
• Bathroom was lackluster.

“Great place for the value, great location. I would stay here again.”

Nov 17, 2007 by Karen from Port Ludlow, WA
Overall Rating: 7
Cleanliness:[2] • Staff:[10] • Location:[5]

• Beautiful setting and grounds.
• Room had bad odor and was not updated.

“Our first room at this hotel was poor bad odor and run down. We complained and they moved us to a much better and cleaner room in another tower. Everything else was good. The location is somewhat out of the way if you don't have a car.”

Nov 6, 2007 by Joan from Webb City, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[8]

• Perfect location needed only one night.
• Given vague directions to room in different bldg.

“Would be a great place to stay in better room. I just needed a place to crash while waiting for the condo I had for the next week. It served the purpose.”

Nov 6, 2007 by Misty from Bellville, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[10] • Location:[9]

• It was convenient.
• It was pricey for the quality.

“Excellent location, just very old! Needs major updating. The staff was great!”

Sep 17, 2007 by Jim from Rochester, MI
Overall Rating: 2
Cleanliness:[1] • Staff:[8] • Location:[8]

• Location was fantastic.
• "Internet rooms" in bay tower are not fit for human occupancy.

“This hotel plays the internet game. The "internet" rooms are in the outdated bay tower. The "air" barely flowed and was hot, humid. This led to the patch of red mold on the wall that was fuzzy and 2 feet across. After my allergy attack subsided from 1st room, I was able to enjoy my stay in second room. Oh, this hotel charges for everything. Parking, water, even calls to on site extensions!”

Aug 14, 2007 by Jill from Oakland, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• The Lagoon Tower and Mai Tai Bar were great!
• The hotel spa was really old and dirty.

“I would highly recommend the remodeled Lagoon tower! The sheets were silky soft and we loved having air conditioning and a coffee maker. But, the location is the best part; its an easy walk to downtown shops and restaurants!”

Jul 7, 2007 by Kim from Incline Village, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The best location, right on the water, beautiful.
• It is older, but they have it clean so very acceptable.

“This is the best hotel for hanging out in the lobby, bar area and watching the waves. Absolutely gorgeous. I could just sit there and watch the waves and read a book and be happy.”

Jun 26, 2007 by Janet from Va. Beach, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• The location to the kina shopping district is great. Setting is beautiful and lobby, grounds attractive and well-maintained.
• Rooms are dark and extremely dated in decor; in need of renovation. Balconies connected to adjacent rooms limiting privacy and security.

“The seaside location is spectacular. We only stayed for one night prior to our scheduled stay at a resort, but we enjoyed the location and the breakfast buffet on the open lanai overlooking the bay. Service was good. The rooms are seriously dated, dark and musty. There is potential here for a fine hotel, but renovations of hallways and rooms are badly needed. They were in the process of painting the exterior while we were there.”

Jun 25, 2007 by Vangie from Aiea, HI
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[10]

• Scenic and the kiddy pool was perfect for toddlers.
• My husband cut foot on broken glass. Chicken bones and bottle caps left under bed and under TV stand.

“Aside from the broken glass that cut my husband's foot, the hotel location convenient and the view was beautiful - up close and just footsteps to the ocean. Perfect spot for sunrise and sunset. However, to compensate for my husband's injury, all we got was a free breakfast for the next day. We weren't offered the luau dinner which took place the evening of my husband incident.”

Jun 19, 2007 by Helen from Thousand Oaks, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[6]

• Oceanside location.
• Musty rooms, having to pay for parking.

“An aged former Hilton, this hotel's main advantage is its shoreline location. Additionally, many of Kailua/Kona's main street attractions are within walking distance. Having to pay for parking was annoying.”

Jun 18, 2007 by Matthew from West Islip, NY
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[6]

• Nothing.
• Room was disgusting and smelled horrible staff only offered upgrade for more money.

“This is the worst hotel experience I have ever had including 3rd world countries. Room was very dirty with mold all around, broken fixtures and cigarette burn everywhere. The smell of their rooms was awful and reminded me of a dank basement. Ac unit leaked on my spouses head while using bathroom. Changed rooms only to get same exact thing. When I asked about a clean room I was offered to spend $20 more per night for a renovated room. I would never stay there again and never recommend it to anyone.”

Jun 7, 2007 by John from Aiea, HI
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[6]

• Location.
• Uncomfortable bed, outdated furnishings in my building.

“Hotel was adequate. My room was not in the main alibi tower, but in a neighboring building. My building was apparently being remodeled. The carpet was old and stained with outdated furniture. The bed was quite old and not comfortable. The location was excellent with nice public areas on the property.”

1 of 1 people found this review helpful.

Jun 7, 2007 by Dan from Los Banos, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location and view were excellent!

“The resort was nice. After being told that the room we had purchased was in a building being renovated, and that we would have a garden (actually a parking lot) view. The room we chose was very nice and had an excellent view.”

Jun 6, 2007 by Steve from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location! Beautifully remodeled rooms (in the remodeled tower only).
• Food was not that good.

“This hotel has three towers. Two of the towers are remodeled very nicely. The third is very old. They originally booked us in the old tower and required an additional fee if we wanted to stay in the newer towers. We got to our room and the moldy smell was so bad that we called and complained. They upgraded us for free into one of the beautifully remodeled towers. The rest was perfect from there!”

May 16, 2007 by Clarence & Joey from Yuba City, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Atmosphere, location, view, staff, rooms, friendliness of other guest, etc.
• Breakfast buffet overpriced, food cold. No microwaves in the rooms.

“We were there from 7-12 May 2007. We loved the ambiance of the hotel, surrounding grounds, location, etc. We would definitely recommend this. Overall the hotel was clean just the daily room service was a little lacking. We met wonderful people from many locations. Even to drive to the Volcano, Black Sand Beach, Hilo, etc was no problem. A rental car is recommended if one wants to do things at their own pace. Hopefully, we will have the opportunity to go back again. There are no microwaves in the rooms. Snorkeling at the Refugee is a must!”

May 9, 2007 by Peter from Buckley, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• The rooms appear to be under renovation. My room was spacious and adequately clean and comfortable.
• The public areas of the lagoon tower were shabby and old. Fee-based wireless internet access was spotty throughout the facility.

“This hotel has an interesting futuristic 1950s-60s architectural design that, once renovations are complete, will be a great asset. The hotel is located in a very walk able waterfront area with shops and restaurants. Parking fees are reasonable for the area at $10/day. My room was spacious and adequately clean and comfortable. New carpeting, countertops, and bathroom fixtures had been installed, but some of the furniture was oversized and awkwardly placed. This had the effect of making the room feel darker and smaller than it really was. Wireless internet service is available for a fee, but service was spotty and I often ended up sitting in the lobby to get a signal. My room was in the lagoon tower which is undergoing a phased renovation. As a result it has some nice point, but also a number of drawbacks. The balcony on in my room had a rusty railing and was covered in ancient outdoor carpeting. It is possible to move from balcony to balcony in this building, and this made me a little uncomfortable with the security of the room.”

Nov 19, 2006 by Lucas from Washington, DC
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• Great location on ocean and in town.
• Old property that needs modernizing.

“This hotel had a great location in town and on the ocean but needs to be modernized. Rooms were very old and unattractive.”

Nov 1, 2006 by Sheila from Hilo, HI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Price was right; they gave free upgrade to ocean view.
• I could hear the live band from the bar at night in my room.

“Good location and priced right for a non fancy functional hotel.”

Sep 11, 2006 by Dawn from Roseville, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• The location was within walking distance of shops and restaurants.
• The pool was too small and bad service from the bar.

“The hotel was quite nice for the price. we stayed in the Alii tower which has been renovated so I cannot comment on the older towers. The location was great and restaurants and shops were within walking distance.”

Apr 3, 2006 by Steve from Billings, MT
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[5]

• Looked cool from the outside.
• Not cool inside.

“Not the greatest.”

Apr 3, 2006 by William from Santa Cruz, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[6] • Location:[8]

• Location to town and beach.
• Need to remodel.

“Had a pleasant stay there and was upgraded due to a water leak.”