User Reviews for Candlewood Suites Jersey City Exchange Place

Research User Reviews for Candlewood Suites Jersey City Exchange Place (1-20 of 53)

• Add Your Own Review »

Apr 16, 2009 by Martin from Montreal,Canada
Overall Rating: 9

• Great Manhattan view, 30 minutes away from Manhattan by public transportation.
• No indoor swimming pool.

“Clean, fully equipped kitchen, great views of Manhattan from the room window. I would definitely recommend this hotel.”

Oct 4, 2008 by Marc
Overall Rating: 9

• Convenience.
• No king rooms.

“Perfect location and nicer than expected.”

Jun 26, 2008 by Marilyn
Overall Rating: 9

• Very convenient location.

“It is located only blocks away from PATH train, making it easy and convenient to go into NYC. Good hotel.”

Jun 6, 2008 by Ricky from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Happy.
• Hot water running is slow.

“Overall its very happy with this hotel.”

Apr 24, 2008 by Pedro from Ashburn, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and spacious rooms (the upgraded one).
• Nothing.

“Got a free room upgrade when they found they did not have the non-smoking basic room I asked initially. The upgraded room is great, spacious with a separated bedroom and living room and a small but convenient kitchen.”

Apr 24, 2008 by Larry from Swampscott, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location a kind and helpful (albeit slow) staff.
• Na.

“It was nice room, but as a caution to families. Otherwise, friendly staff, convenient location to the train to NYC and very clean. Overall it was a pleasant stay as my 10 year old found sleeping on the floor not so bad.”

Mar 31, 2008 by Jenny F. from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good value for the money. Free parking, kitchen w dishes and fridge.
• Location is not the most convenient.

“This was my second stay in the Candlewood Suites and this time was a lot better. Either because customer service wasn't a bad, as last time. Or because I knew what to expect.”

Mar 27, 2008 by Laurie from Astoria, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• This hotel was clean and hospitable, also good safe location.
• This hotel lacked dining facilities, pool facilities and the romantic atmosphere.

“The Candlewood Suites is a good hotel for business people and those wanting to go to New York. It lacks dining facilities, pool facilities and a romantic atmosphere for those who want a weekend away. The rooms are clean but are of lesser quality as far as appearance goes. The lack of maid service did not bother us but it may to some. If we were to return to New Jersey we may stay there again, although we would prefer more services.”

Mar 25, 2008 by Moran from Kiriat Yam IL
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[9]

• The location was good and the space of the room was great.
• The fact that they don't come to clean every day and the smell; there wasnt good smell in the room.

“The hotel is fine for the price you pay, meaning the room is big enough and it's really close to the path and they are very friendly. There was bad small in the room - I guess that if they had cleaning service each day it would make the difference.”

Jan 3, 2008 by Gerianne from Chino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, Friendly and helpful staff, Free Parking.
• I wished the shuttle service ran later into the evening.

“I was pleasantly surprised when I arrived as I had read some unfavorable comments from previous visitors which I found to be untrue. This is not a luxurious hotel, but it is a place to stay with many features that make it desirable for practical minded travelers. It is conveniently located on the Jersey shoreline near the Path train station which takes you into Manhattan; the hotel provides shuttle service to the train station as well as to the mall etc. The hotel was very clean and comfortable. I will return my next visit.”

Jan 1, 2008 by Barbara from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I liked the great view of New York city from the window of my hotel room.
• The hotel did not have a restaurant or bar.

“Since I hadn't stayed there before, I didn't know what to expect. I was pleasantly surprised with the hotel. Friendly staff and our room had a great view of the New York city skyline. Also liked that the room had a kitchen complete with a microwave (and microwave popcorn) and an automatic ice maker. The hotel did not have a restaurant or bar, but it was within walking distance to many restaurants, bars, the Newport mall, and the path train. Would definitely recommend to friends and family.”

Dec 13, 2007 by Jamie from Mesa, AZ
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Nothing.
• Everything.

“This hotel was the worst I have ever stayed in. The staff was horrible and would not work with us and actually argued with us. First they gave us a smoking room and we were under the impression we were getting two beds. When we got to our room it was small and only one full size bed. We went downstairs and asked for a different room they refused and said that I booked a smoking room which I did not.”

Nov 28, 2007 by Badrinatha from Woodlandhills, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[6]

• It was near to the Public Transport System.
• Too expensive, Unfriendly staff, No restaurants.

“I would not recommend this hotel to my friends. It's not worth the price.”

Nov 8, 2007 by Humayun from Fredericksburg, VA
Overall Rating: 5
Cleanliness:[4] • Staff:[2] • Location:[6]

• Near to path station.
• Heating, cooling system was not functioning and they should clean rooms everyday as other hotels. There was no ice or cold water available.

“In this hotel basic things are not available for family stay just like food, ice, proper cooling and heating system and etc.”

Nov 7, 2007 by Jen from Somerville, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• 24-hour convenience store in lobby, charged to room.
• Very rough and scratchy towels, albeit clean.

“Great amenities for a long weekend stay (fridge, kitchenette, microwave, desk), friendly staff. Location is relatively convenient, roughly 6 blocks to Pavonia PATH, though the walk was along a main road through a business area, so less foot population. But overall would definitely consider staying here again in the future.”

Sep 14, 2007 by Peng N. from Monrovia, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] •

• Clean.
• House keeping only comes once a week.

“Hotel staffs are excellent, polite and friendly.”

Sep 6, 2007 by Marie-Helene from Lachine, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean room, comfortable bed, and quiet.
• Very noisy air conditioning, could hear people walking above us, very few utensils and dishes.

“Situated between exchange place and Pavonia path subway stations, the candlewood suites is a very good alternative for someone who doesn't want to pay the exaggerated prices of Manhattan hotels. Safe neighborhood and very nice views of Manhattan if you walk on the pedestrian path along the Hudson.”

Sep 5, 2007 by Mandeep from Dallas, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[4]

• Nothing.
• Terrible hotel room! Rude and unhelpful staff! No ethics of business!

“This hotel is one of the most terrible hotels I stayed in. Hotel staff was not friendly at all. Bathroom tub did not drain. When I came back to hotel in evening after spending long day in NYC. I found that bath tub has drainage block problem and there was no way I could have taken bath in there. When I contacted hotel staff about this problem they told me that they will get back to me in 10 minutes. I called them again after about 20 minutes. Then they again said same thing. After about an hour I went down to lobby and they told me that they can not help me with this. They told me to fix the bath tub drain problem myself! Finally they gave me a key to broken room where I and my wife had to take all my towels and other cloths and take bath and come back to my room again. Till this point it was bad but it even went worse. When I asked them that they did not have this room ready, they can not charge me full room rent. In lobby one staff (Clair) told me that they are going to give me 2000 Candlewood priority club points which are worth about $400. This was total lie and deceiving. In fact they give that many points anyway for signing up. I will never ever stay in candlewood suits again. They have no ethics. Staff is rude and hotel room does not have proper services.”

Aug 22, 2007 by Keith from Rockaway, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[1] • Location:[5]

• Parking was convenient.
• Smell of smoke.

“The day staff of this hotel was very nice and accommodating. The night staff at approximately 2am was rude, condescending, and incredibly inefficient.”

Jun 30, 2007 by Ron from Woodland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Affordable comfortable for 4 adults 2 room suite and sofa bed.
• In room blue binder: suggest shuttle bus route/stop map including path/light rail connect schedule info.

“This hotel was nicer than I expected. With 4 adults, suite layout w/kitchenette, dining/living w/sofa bed, and bedroom, was luxurious, considering same price in Manhattan would get you a broom closet. Convenient to path battery park and 33rd St Manhattan lines via shuttle at 30 min intervals, and short walk to light rail convenient for liberty state park and transfer to short shuttle to Ellis island/statue liberty ferry. We lucked out and had 8th floor room with view north up the Hudson. Very happy.”

Jun 28, 2007 by kim
Overall Rating: 9

“Because there was a kitchen with the necessary and clean appliances,I could cook some dishes instead of going out to the restaurant and it was really good.”

Jun 21, 2007 by Charles from Darien, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Ability to do ones own laundry inexpensively.
• When I changed the dates these were treated as separate reservations and not combined.

“Overall I was satisfied and would use it again at the right price.”

Jun 19, 2007 by Rachel from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean! Convenient, location nicely situated on the Hudson river with view of Manhattan skyline (select rooms)!
• Did not have a clock in the fitness room so did not know if I was running late (literally!). Other than that, everything was great. I'd go back.

“Clean. Great location. Convenient to Manhattan. Close to restaurants/bars. Take beautiful walk along the Hudson with romantic view of Manhattan skyline at the door step!”

May 31, 2007 by Lisa from Elk Grove, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• They were very accommodating to our needs.
• Nothing.

“When we arrived, we asked for an upgrade to the room and they had no problem doing that. When we checked out we wanted to spend the day in New York City and they allowed us to keep our car in their parking lot until we left. Had a great experience Would definitely stay there again.”

May 22, 2007 by Shawn from Norton, MA
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[4]

• The food pantry was nice.
• The staff was awful. Negligent and unprofessional.

“Decent location, free parking and kitchenette are nice. Staff was just not helpful, and it took hours to get towels for the room. Probably won't stay there again.”

May 18, 2007 by Frank from North Marshfield, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Price was reasonable. Rooms were clean, well equipped, and comfortable.
• No nightly maid service. Some desk staff spoke poor English.

“Overall, I feel we received adequate value for the rate paid.”

Apr 26, 2007 by Tony from Montreal, Canada
Overall Rating: 3
Cleanliness:[9] • Staff:[1] • Location:[10]

• Room, location.
• Billing.

“The bad: at checkout the bill featured 3 billed nights for a 2-night stay. I still can't figure out how this could possibly have happened by accident. Definitely not a good thing¿s contacted the hotel management about this and nothing was done. The authorizations went away after a week, but the damage had been done. Don't go there unless you're using an American express card, or your work is paying in advance with their cc.”

Apr 8, 2007 by Charles S. from Manlius, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Cupboard food purchase area.
• Staff not helpful at all except one.

“Rebecca was excellent! Otherwise, rest of staff not helpful at all, ignored most simple requests. No coin when leaving to get out of parking lot. Rooms smelled bad, some smoky. Internet access not working in some rooms, please fix.”

Jan 22, 2007 by Jane from Middlefield, CT
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[7]

• Easy access; easy in; close to car parking.
• Room was bland and very stark.

“Great location, not as nice as the doubletree for same price during weekend. Lacks color in rooms and beds are nothing special but staff friendly.”

Nov 23, 2006 by Robin from Lansdale, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• I liked that it had a full kitchen and spacious for New York Area.
• It was a good experience.

“It was very clean, the room spacious. The staff was courteous. New York was less than5 mins away. The price was great!”

Nov 16, 2006 by David
Overall Rating: 10

• Perfect location.

“The hotel was in a great location. Quiet, safe, and convenient. My wife and I were amazed how convenient it was to get from the hotel to all of the main areas in New York City. The hotel staff were wonderful. The put us onto a great restaurant, The South City Grille, which is just a short walk from the hotel. If we ever make it back, we will definitely stay their again.”

Nov 1, 2006 by Liz from Alpharetta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Close to path station.
• No rooms with double beds.

“I chose jersey city, because it has a limited number of new suite style hotels. I traveled with 2 friends. We are all in our 30-40's and did not want to share a bed. Most suite rooms have 2 doubles and a sofa. The doubletree in no does, but candlewood did not! We had to go purchase two twin blow-up mattresses to sleep on. ”

Sep 9, 2006 by Rajesh from Durham, NC
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[9]

• Full kitchen; access to public transport, free laundry, Internet access.
• Stinking bathroom, front desk.

“We reached around 3AM and had 2 rooms booked for 2 nights. Front desk responded back she could see only one room and the 2nd was for 2nd night only.. after showing the proof, little resistance, she finally checked again, realized and checked us in. Nice Kitchen, bathroom was stinking did not expect it from Candlewood.”

Sep 7, 2006 by Maryse from Montreal, QC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Located at 5 minutes of the path train and parking is free.
• The room cleaning was not done after the first night.

“The room ad one bed and was equipped with dishwasher, microwave and refrigerator. We added a bed for 30$ per night for the third person. There is no restaurant in the hotel. The room was fine for a 2 star, but the location of the hotel if you want to visit Manhattan is exceptional. The hotel is at 5 minute of walk to Lavonia path train station and the hotel also offer a shuttle to go there. Lavonia station is at 10 minutes of the 33rd avenue in Manhattan stop by path train. Compared to 30$ at least a day for Parking in New York, the hotel free parking is wonderful really appreciate my trip.”

1 of 1 people found this review helpful.

Jun 19, 2006 by Yoon from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Good amenities.
• Noisy due to NJ transit nearby.

“Good hotel but not the best.”

1 of 1 people found this review helpful.

Jun 17, 2006 by Aaron from Racine, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• The self contained kitchen facilities and fabulous laundry.
• It would be convenient for the courtesy shuttle to run more often.

“All in all great place to stay that is cheap, convenient and good quality. Nice easy access to Manhattan with the Path train.”

1 of 1 people found this review helpful.

Apr 24, 2006 by Emily from Covington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly, helpful with directions to our destinations. and answered any questions we had.
• Offhand I can't think of anything.

“This was my first time in NJ and NYC so I knew nothing about getting around. The hotel staff gave us very good directions. It was convenient to the PATH (subway system to NYC) and the Light Rail (street car) system. Location - very nice, clean and safe neighborhood. A good price for clean and comfortable suite.”

1 of 1 people found this review helpful.

Mar 28, 2006 by Patrick from Bronx, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The hotel offers free parking and is near public transportation.
• The staff was not very friendly during the stay.

“This property is very close to train service to Manhattan and also offers free parking. The room I was assigned was a good size and the bed comfortable. The only negative aspect of my stay were the hotel staff. They had a "typical" NY/NJ attitude it seemed.”

Nov 24, 2005 by Doug from Kihei, HI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Fairly new property, free parking.
• Key card repeatedly did not work, carpet burned and stained in room, no free weights in fitness room, no maid service.

“Candlewood suites is a fairly new property with nicely equipped kitchenettes in each room. The building is quiet and secure. The location is a bit isolated but there is a free shopping shuttle and it is an 8 minute walk to the Path train. There is only weekly maid service, however, and the fitness room is meagerly equipped (no free weights). My room had large burns and stains in the carpet.”

Oct 24, 2005 by Michael from Jersey City, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• For me very convenient location represent good value.
• For the price there was little to not like I had to wait 10 mines for my room to be ready.

“It is located in a developing part of jersey city near my office are harbor side financial center. The hotel tends to cater for those staying for several days.”

Sep 21, 2005 by Jennifer from Harrisburg, PA
Overall Rating: 5
Cleanliness:[8] • Location:[8]

• Convenient, quiet, free parking.
• They put us in a handicap suite. I didn't feel comfortable with this.

“When we entered the hotel, we received our room key, and after driving several hours were just happy to get to the room. Upon entering the room we noticed they gave us a handicap suite. I was very uncomfortable with this. It is out of respect. They were not even close to being booked, so they could have given us another room. What would have happened if someone in a wheelchair wanted to stay there that night. It's the same feeling as parking in a handicap spot. There may not be anyone there at that time, but they may come later. It's just not respectful or right. It was convenient to path. Very quiet. Free Parking.”

Aug 4, 2005 by Ken from Jersey City, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Most ammenities are free
• Front door broken and if no one at front desk you are stuck outside

“It was nice but the type of people that were there during my stay were less than desireable.”

Jun 16, 2005 by Brian from Milwaukee, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• A short 200 meter walk to the Hudson River
• Lack of swimming pool

“The only thing lacking at this hotel is a swimming pool. But if you're visiting New York for pleasure you'll never miss it. You're 2 blocks away from a nice shopping mall, Casual and Fine Dining, and even closer to the Hudson River and a spectacular view of New York City's Manhattan IslandWhen traveling to New York City. Take the NY Ferry which is only about a 6-8 min walk from the Candlewood Suites.You're also close to the Train (called the PATH Train) which will take you to Liberty National Park where you can take a Ferry from the NJ side to the Statue of Liberty. You'll aviod the mile-long line that I encountered on the NY side.If you're visiting New York for pleasure, this hotel is best place to be. You get the view of New York that you can't see when you're actually in New York. It's less crowded, and you're a short Ferry ride into New York City.If you're visiting New York for business, then I'd suggest staying in the Hotel that's close to where you need to be cause driving a car around this area is something that you should leave to the professionals.”

Jun 1, 2005 by Marsha from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The amenitites - free parking , shuttle service
• There were only one bedroom suites

“Candlewood was neat, clean, and has great amenities!”

Jun 1, 2005 by Mary from Marion, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• This hotel is in a great location with a fantastic view of the New York Skyline. Great access to the Path train which takes you right to the WTC.
• They made arrangement for my taxi to Newark Airport which did not have a meter and he overcharged me $20

“Would highly reccomend this hotel to anyone going to NYC. I plan on using this location for my future travels. Clean, Friendly Staff, Easy Access, Great Views, Great Price!”

May 18, 2005 by Edward from Lebanon, NH
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[7]

• Cheap. Free high speed internet.
• A little more of a walk to the nearest subway station than some other hotels in the area.

“Walk able location to nearest subway (with service into Manhattan). Love the free high speed internet. As well as the free self parking -- other hotels in the area charge up to $15/day.”

Apr 21, 2005 by Howard from Cockeysville, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Good location, easy to get to NYC
• Thin walls; room was above light-rail line

“Candlewood Suites is a nice alternative to staying in NYC...much more economical than city hotels, plus if you drive there is safe, free parking. Very convenient to the city thru the Path station 2 blocks away. Place is a bit noisy, though, with thin walls and our room was right above the light-rail line. However, I would stay there again. Kitchenette in the room is a bonus, and the neighborhood is very quiet and safe at night, with a great view of the Manhattan skyline.”

Dec 16, 2004 by Susan B. from Milwaukee
Overall Rating: 9

“Hotel has a very accommodating staff. Also very knowledgable about how to get around via subway, bus, etc. The whole Candlewood Suites experience is a very pleasant one for a stay of a couple of days or more.”

Dec 8, 2004 by Roger F. from Milwaukee
Overall Rating: 10

“One of the things they tell you about the Candlewood Suites in Jersey City is that the staff remembers your name, they did. Room was clean, one block to path train for world trade center. Very good experience. Bottom line, nice hotel'”

Dec 2, 2004 by William B. from Lutz
Overall Rating: 10

“Very nice hotel!! The bonus is free parking! We had a really large room with a cooking stove and full size refrigerator. Also free laundry machines are available for your use! What more could you want!”