User Reviews for Doubletree Guest Suites Houston

Research User Reviews for Doubletree Guest Suites Houston (1-20 of 89)

• Add Your Own Review »

Sep 8, 2008 by Rob from Lake Charles, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious rooms, clean, nicely furnished, very comfortable, courteous staff.
• Parking garage does not have elevator and is not connected to the building.

“Great place to stay.”

Sep 5, 2008 by Wanda from Beaumont, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was centrally located to everything that I needed.
• Had "no" dislikes.

“This hotel was excellent just out of curiosity. I would love to come back.”

Jul 21, 2008 by Bridget F. from Corpus Christi, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[10]

• The location was great. Parking was too expensive.
• The AC and the walls were too thin that you could hear everything going on in the hall ways.

“The AC was not working. I called the front desk 3 times and no one ever came. The coolest the AC got was 78 degrees. I did not get a good nights rest for my work the next day. Also, there was a coffee pot in the room with no coffee. I also called and went down stairs to get some and they never came to my room to deliver. The walls were really thin that you could hear everything going on out side the room. But I did love the location, loved the security, loved the room, it was clean and neat. The TV was updated the lobby was really nice looking and modern.”

Apr 26, 2008 by Michael from Riverside, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[6]

• Big suite.
• Under renovation, dirty garage.

“Overall met my expectations of a Doubletree Guest Suites as I have stayed in them in other cities, but lobby renovation was annoying and I would likely try another Hotel the next time I am in this city.”

Apr 5, 2008 by G from San Antonio, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and suite size.
• Charge for Valet parking.

“Good stay.”

Jan 4, 2008 by Eric from Denver, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Size of room.
• The place was dirty and outdated. Way over priced.

“If you like someone elses dirty underwear in your room you will like this place. If you like furniture that breaks and you hit your head when you sit in it, this is your place. If you dont like these things stay some where else. I will never stay at a double tree again.”

Dec 13, 2007 by Robin from Lumberton, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room I stayed in was unbelievable. Great!
• Nothing!

“This hotel is great for family stays or business travelers. The location is great and the hotel and rooms are spectacular.”

Dec 10, 2007 by Chris from Phoenix, AZ
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[7]

• Clean room, friendly staff, except the mgr.
• Room service pancakes were hard.

“I requested a 6 am wake up call and it didn't happen. When I woke up on my own and called to let the mgr. Know, she preceded to argue with me that according to her system, a wake up call had been made to my room. Being told by the mgr. That I am wrong was not exactly the response I was looking for from the hotel mgmt. She apparently never attended customer service 101.”

Oct 6, 2007 by Stephen from Lubbock, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room size was just great.
• Parking - $11.00 a day I don't recall any mention of this went we booked the room.

“Overall, the hotel was really great. However, as I stated before, I wasn't please to find out when we arrived, that I was going to pay $11.00 dollars a day to park. I would have to get a better price before I'd stay again.”

Sep 30, 2007 by Audrey from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Rounded cornered furniture, child friendly.
• Ancient kitchen appliances.

“Excellent room service food and service. Prices good. Very, very friendly and quick customer service. Slightly outdated wall decor (typical 1980 bad art and wallpaper) but still pleasant. Extremely old kitchen appliances, yet they actually worked! Excellent location to everything. Also, minor detail: did not have morning use paper at my door.”

Sep 11, 2007 by Mnt from Hunt, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large rooms, full kitchen (business trip with spouse).
• Bed was mushy and a little noisy; shower too weak.

“I love this hotel and will go back whenever possible. It is a little old, and some things are not working as well as in a new hotel, but the size of the suites, the full kitchen, and the wonderful staff make the age of the place almost an asset.”

Sep 10, 2007 by Elaine from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• Clean, quiet and very spacious rooms!
• $11 per day parking and paying for wireless.

“This hotel is in a great location near the galleria and has clean, quiet, spacious rooms. Great for the business traveler!”

Aug 24, 2007 by Debbie from Victoria, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed.

“Wonderful comfortable and very safety conscious.”

Jul 15, 2007 by Wendy from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The spacious room.
• The service in the restaurant was extremely slow.

“It's an excellent hotel with a perfect location. You don't feel like you are at a hotel. The rooms' make you feel like you are staying at an apartment and that is a nice feeling when you are on the road a lot!”

Jul 15, 2007 by Tony from Cedar Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, comfortable, quiet atmosphere.
• Parking and how you had to walk in way of on coming cars.

“Perfect for a business traveler or family. Great pool area, excellent wireless internet service, and great hospitality from everyone at the hotel. Perfect location for the Galleria area when traveling on business.”

Jun 26, 2007 by Guy from Calvert, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great hot chocolate cookies.
• None I know.

“It was fun and very pleasing accommodations!”

May 22, 2007 by Lindsay from Waco, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Lots of space, great location.
• Staff acted young, unprofessional.

“Great location and lots of space. Rooms could use some updating, but still very clean. Service was sloppy and staff were often distracted by each other, giggling or not giving their work their full attention. I had to get dressed and walk down to the front desk late at night to get an internet password since the girl at the front desk was "too busy checking people in" to go look for it and tell it to me over the phone. When I got down there, nobody was checking in. Overall, great place, but they need to hire new staff.”

May 7, 2007 by Harold from Houston, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• The housekeeper momentarily interrupted.

“Everything was nice, comfortable, and the staff was very friendly. Practical amenities. And very convenient.”

Apr 25, 2007 by Julie from Winterset, IA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Bed was very comfortable. Location was great.
• Parking was an additional 20.00 a day!

“Very spacious and comfortable suite. I'd stay there again.”

Apr 5, 2007 by Raul from Laredo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Service was excellent.

“Over all this hotel was excellent, staff was very helpful, dining was good, and like I said before the service was excellent.”

Apr 4, 2007 by Mike from Agoura Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious suite.
• Pillows were too soft, parking was expensive.

“Overall I was very pleased with my stay. The staff was quite courteous and friendly and the hotel definitely met with or exceeded my expectations.”

Apr 3, 2007 by Craig from Oklahoma City, OK
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was excellent. More like a small apartment.
• $12 extra per night to park. $10 extra for internet access.

“I thought the room was great and super comfortable. I would recommend it for a relaxing getaway. I am a business traveler and would not recommend it to other business travelers. I believe that hotels should cater to the needs of the guests and should always provide free parking and free internet access. I think it is sleazy to offer your rooms at what seems to be a reasonable price and somehow not mention the fact that you will actually be paying $22 more per night. Customer service should come first in any business. You should offer parking and internet free because it is the right thing to do. Why not offer the whole package, rather than try and "skim" a few extra dollars. La Quinta (along with most 2 stars) charge a third of the price and offer those items free. Surely the Double-Tree can as well. Wouldn't you agree?”

Mar 19, 2007 by Peggy from Jasper, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the service, the room and the cookie.
• Nothing.

“I would recommend this hotel to anyone and everyone. it was the best I have been in.”

Mar 17, 2007 by Catherine from Seneca Falls, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Hotel staff was prompt and pleasant. Suites were large.
• Room service food was not worth ordering. Go out to eat or fix in suite kitchen.

“The size of the suite was generous and very clean. Everything worked and was well placed and in sight except electrical outlet. The front desk staff and other hotel employees were prompt and pleasant. I would stay again.”

Mar 16, 2007 by Robert from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location.
• Had to pay for parking, no free wifi, no breakfast.

“Even though this is an expensive hotel, they nickel and dime you by forcing you to pay for parking, don't offer free wife, or breakfast, which even most 2 star hotels offer. On the plus side the rooms were enormous, clean, and well-appointed.”

Feb 23, 2007 by Nicholas from Houston, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location.
• Internet and car parking fees.

“The hotel is well located. However, the rooms are in need of a major upgrade.”

Feb 22, 2007 by Janis from Orange, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was good, staff was wonderful.
• Nothing.

“Great hotel, enjoyed my stay. The beds were comfortable. This is probably my favorite hotel in Houston.”

Feb 21, 2007 by Mollie from Keene, TX
Overall Rating: 3
Cleanliness:[10] • Staff:[7] • Location:[3]

• I liked that all the rooms had a full kitchen and living room.
• You had to pay for parking, and pay for local calls and pay for the newspaper they didn't tell you could refuse.

“I thought the room accommodations were great but to have to pay for parking, local phone calls, no free wireless internet, for a newspaper you had to refuse but none told you was an option and then no free bread.”

Feb 14, 2007 by Charlie from Midland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice double room suit - best deal ever made.
• No food in the kitchen.

“Supper location - easy access - lots of staff -.”

Feb 14, 2007 by Keina from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really liked everything the people there were very nice. And they took care of all my needs that¿s I needed to be taken care of.

“Doubletree inn was very nice and I really liked it. The room was very nice and set really nice for me. The day that I stayed there it was my birthday the people in the valet were very nice the people in room serve and the people at the front desk were really nice to me.”

Jan 27, 2007 by Andy from Boise, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Huge rooms, very easy proximity to galleria and freeways.
• Rush hour traffic in galleria area is outrageous.

“Nice, spacious rooms. Good room service options. Exercise room is clean with good equipment and great flat-screens for watching while you work out.”

Jan 18, 2007 by Eric from Cincinnati, OH
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[6]

• Location.
• Room service and food were poor.

“Although the location was good, the doubletree near the galleria was lacking in a few areas, primarily the food and room service experience was poor. My expectations of food from any hotel are low, and they didn't meet my expectations. A cheese pizza is hard to mess up, and they did. The bill was incorrect, and the server was rude. Little things make a big impression, and the impression I have of this hotel is that they don't really get the hospitality industry.”

Jan 4, 2007 by Sara from Wharton, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[8] •

• The location is great. Room is big and roomy.
• Old carpet. Loud a/c noise. TV movies did not work.

“This place was not good. Everything needs a good replacing.”

Jan 2, 2007 by Mark from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very pleasant staff, great location and very nice spacious room.
• Paid parking, no ice machines on floors.

“This hotel is very nice in a great part of Houston with easy freeway access to all parts of Houston. Pleasant professional staff that is customer focused.”

Dec 19, 2006 by Will from Alexandria, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was warm, friendly and accommodating.
• The decor was nice, but outdated. Internet access should be included in room cost.

“The doubletree guest suites in Houston were a very nice experience. From the 11th floor, we had a great view of the galleria area. Its central location was very helpful for shopping and dining. The suite was incredibly spacious and included a fully-functioning kitchen. Furnishings and decor are a throwback and could use updating, but not at all uncomfortable. The biggest inconvenience was the steep price for internet access. Definitely not a business traveler friendly feature. Overall, my stay was very pleasant, the staff was absolutely great and I would definitely consider the doubletree for a return trip.”

Dec 8, 2006 by Natalio from Laredo, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The spacious rooms.
• The ac/heater not working properly.

“It is a luxurious hotel. Great accommodations. It took a while for the hot water to reach the room. The heater never kicked in and the room was cold.”

Nov 20, 2006 by David from Dallas, TX
Overall Rating: 0
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.
• Should have free Internet and parking.

“Good experience but my check-in was horrible. For some reason even though my res. # was in their system, my name was not. I spent 45 minutes checking in.”

Nov 16, 2006 by Darla from East Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel was in the best place with the best service.
• Nothing.

“I would love to have this hotel every time I book with you.”

Nov 13, 2006 by Michael from Lake Charles, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely friendly staff.
• Had some air conditioning issued but great room.

“Great room amazing staff a wonderful location.”

Nov 1, 2006 by Karen from Rochester, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[7]

• The staff was courteous but the place needs some talc. They did say that the place will be going under major construction. Location is good.
• Housekeeping was poor at best. We did not get housekeeping for our first two days. We had to call the front desk for service.

“Clearly they are in transitional mode. Too many staff members telling other staff members how to do things. They had just had new software installed and no one knew how to work the printer for the computer. I would describe the front desk as non-professionals. They seemed confused and very informal.”

Oct 4, 2006 by Linda H. from Memphis, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The room was clean and very spacious. I also liked the kitchen with appliances.
• Would like to have free breakfast.

“It was a great room in a great location and the staff was helpful.”

Sep 21, 2006 by Kimberlee from Austin, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Super location. I'm a runner and there is a quiet residential area 1 block away for running.
• Fire alarm (false) went off at 6 am! $11 a day for self parking.

“This hotel is a spectacular value! The size of the suite was enormous and was very comfortable (great pillows and bed). If you're looking for a suite hotel (no pun intended), this is an excellent value. The location is also prime, just a few blocks off 610 in the Galleria Area of Houston. There is a lovely quiet neighborhood just a block behind the hotel for those who enjoy an early morning run in the dark. I felt perfectly safe and comfortable running in this neighborhood in the heart of a big city.”

Sep 10, 2006 by Wendy from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• The rooms are huge. It's like an apt.
• The front desk staff can be rude sometimes.

“I love the hotel because it doesn't make you feel like you are staying at a hotel. You feel you are in an apt. There are a few front desk staff that are rude and abrupt though.”

Sep 4, 2006 by David from Mccomb, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was great. Very roomy, clean and the staff were very friendly. I couldn't have asked for better.
• Nothing.

“GREAT!”

Sep 3, 2006 by Jamie from Fair Oaks Ranch, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[7] •

• Beautiful spacious rooms.
• Did not have the room requested and confirmed by phone available.

“Wonderful room and amenities! Will visit again!”

Aug 28, 2006 by Gary from Monroe, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Price, value, clean, new furnishings.
• Tough in and out, small courtyard to enter hotel.

“Very nice, very clean hotel. Great value.”

1 of 1 people found this review helpful.

Aug 25, 2006 by Jane from Frisco, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The hotel is in a terrific location, and the decor of the suite is beautiful.
• Can't think of anything.

“The Doubletree Suites gives you excellent value of the money. The suites are roomy, the kitchen usable, and the beds are excellent. In particular, the decor of the hotel has been well done.”

Aug 23, 2006 by Richard from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely clean and spacious accommodations.
• Lack of Ice Machine.

“This hotel is a great place to stay. Very spacious and clean and excellent location.”

Aug 15, 2006 by Kenny from Beaumont, TX
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[10]

• Good location.
• The room was nasty. the mattresses may have been bought at a garage sale.

“The paint in the bathroom was peeling off. the hallways stunk and the mattresses could have been bought at a garage sale.”

Aug 14, 2006 by Jim from Marlin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Large spacious rooms with good location.
• No free parking.

“The staff took time to make sure we were taken care of. Luggage ,check in, check out was very easy.”