User Reviews for Holiday Inn Gwinnett Center

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Sep 4, 2008 by Steve from Apex, NC
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[2]

• It was new and clean.
• Hotel is fairly new and in an out of the way location, and still working out the bugs with the staff.

“If I were to stay at this hotel again, It won't be anytime soon, due to location, it is out of the way and isolated from anything convenient such as, grocery stores, and gas stations. Although the rooms were clean, our rooms did not get serviced with new towels as well as our beds made until we requested it twice. Overall, this hotel is more like a 2 star hotel.”

Sep 4, 2008 by Lorna from Lyman, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean/family friendly.
• Closet door in front of restroom.

“Very nice, would go again.”

Sep 3, 2008 by David from Bartlesville, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Large comfortable room.
• Breakfast ended at 10 am on Sunday.

“The rooms were very nice, probably 4 stars worthy. The halls and common areas were more like 3 stars. Nothing fancy, but very functional and clean. Everyone at the front desk was outstanding. The fitness center and pool were small, but I was still the only person using the fitness center on Sunday morning. I arrived for breakfast at 10:05 on Sunday morning, but they stopped serving at 10 am. Just a slight disappointment. Seemed to be in a very nice, safe area.”

Aug 27, 2008 by Carl from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Clean room with a TV with working AV input jacks.
• Rude and angry front desk night clerk.

“Nice hotel that needs better management. The rude night-time front desk clerk yelled at guests, would not look at guests and never welcomed us or said thank you. The day-time desk personnel were charming, thoughtful and polite.The ice machine made only slush. The Coke machine sold hot drinks.The bed was hard and lumpy.”

Aug 22, 2008 by Terry from Stockbridge, GA
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[10]

• The convenience to Gwinnett Area.
• No free breakfast. Very warm in room at night and beds weren't comfortable.

“The convenience to the Arena was good. No free breakfast and rooms were not comfortable. Will not stay again.”

Aug 19, 2008 by Robert from Crestwood, KY
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[6]

• Convenient.
• Quality of service from staff.

“Good facility, poor service, expensive for product delivered.”

Aug 18, 2008 by Beth from Athens, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Its location relative to my office.
• The ottoman smelled funny.

“An average upscale hotel, it didn't offer anything more or less than I expected. I did not try any of the amenities or the restaurant, but it was adequate. The shower had great pressure and temperature control.”

Jul 24, 2008 by Camille from Land O Lakes, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was new and clean-beautiful landscaping and serene getaway patio with nature at your backdoor. I look forward to early morning to getaway there!
• Nothing- I liked everything!

“I have done quite a bit of traveling with my children this year and the staff at this hotel was by far the most friendly, helpful and courteous. They went above and beyond for me and my family.”

Jul 21, 2008 by David from Nashville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Spacious lobby, helpful staff, comfortable bed, great location!
• Breakfast should have been included but was $14.

“All in all, this was a good place to stay. We were headed to the Gwinnett Arena for a concert & the hotel is in the same parking complex as the Arena so we could simply walk over. Excellent! The lobby was spacious and clean and the room was clean with a nice shower & comfortable bed. Desk staff was gracious, interested & helpful. Very attentive! Breakfast should have been included, but wasn't, otherwise a perfect stay!”

Jul 8, 2008 by Pritish from Saginaw, MI
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• All the hotel staff are very friendly and kind.
• NA.

“I enjoy staying there and staff were very helpful.”

May 23, 2008 by Nikki from Newton, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Nothing.

“Great location near Gwinnet Center and Discover Mall. I love all the different pillows.”

May 21, 2008 by Carl from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• In room microwave, fridge and TV had AV input jacks.
• They tried to stick us with a stinky smoking room. There were no king bed rooms left.

“Good location for Gwinnett Center events. In room features like microwave, fridge and AV input jacks on the TV are appreciated! Don't expect a late night cocktail at the lobby bar, they close super early.”

May 15, 2008 by Nancy from Sandersville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Did not give ma a king bed.

“Very clean and spacious.”

May 15, 2008 by Jerry from Burns, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The landscaping, value, and convenient location were excellent.
• Rude cleaning staff did not want to honor our late check out and harassed.

“Excellent price. Staff was great except rude cleaning staff. Food prices were good for a hotel. Landscaping, rooms, and service were excellent. Convenient location and soothing decor. Very pleasant stay.”

May 8, 2008 by Kristi from Albany, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.

“The staff was friendly and very helpful. The rooms were very clean and comfortable.”

May 7, 2008 by Wanda from Lawrenceville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The friendliness of the desk clerk.
• The price of the snacks.

“I found this to be one of the cleans hotels with a very friendly staff I would definitely recommend this to my family and friends.”

May 2, 2008 by Somen from Eden Prairie, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Spacious clean and bright.
• Nothing in walking distance.

“Everything is very good.”

Apr 3, 2008 by Jeongha from Duluth, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• Clean.
• Front desk staffs were not kindly at night.

“During the day time staffs were very friendly and good, but nighttime shift was no good.”

Apr 2, 2008 by Michael from Falls Church, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Location.
• Did not clean or make beds etc., the first night, although they moved us to a different room they did so very reluctantly. We were not happy.

“The night desk clerk was very surly, stated that we were not in his computer when we informed him that the maids had not been in our room. No beds made, no towels etc., reluctantly moved us to a different room.”

Mar 25, 2008 by Dave from Daleville, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and comfortable room and good location, walking distance to Civic Center.
• Breakfast not included with room and very expensive if you chose to dine in.

“Very clean and comfortable room. Walking distance to Civic Center. Breakfast not included and restaurant was very expensive. Not economical for a family. Need car to dine out because no fast food within walking distance of hotel.”

Mar 25, 2008 by Kathi from Indian Trail, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• It is a new hotel that has nice amenities and rooms.
• The swimming pool was way too cold to swim comfortably.

“The hotel is very nice. The rooms are well appointed. The lobby is very nice. The swimming pool was too cold to swim comfortably but was clean with ample towels.”

Mar 12, 2008 by Tom from Huntsville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed having a little bit extra room around the beds, larger fridge and windows.
• I couldn't completely close the heavy blinds.

“This hotel is a great place to stay; friendly and helpful staff who want to make your stay memorable. Clean inside and out. Nice modern facilities, internet, exercise room.”

Mar 12, 2008 by James from Irmo, SC
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient location.
• Rooms clean but a little worn for upscale rating.

“Hotel is convenient to I-85 and shopping and good for casual travel. Not new or luxurious enough to qualify for romantic getaway.”

Mar 4, 2008 by Rosemary from Douglasville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location fit our needs and the room was very clean.
• I didn't like the entrance into the parking lot. I would have preferred to be able to pull directly on to the road from the parking lot.

“This location is very convenient to shopping and you could walk to the Gwinnett arena. The rooms were clean and the bed was comfortable. The restaurant looked nice, but we did not eat there.”

Feb 29, 2008 by Robert from Evans, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly staff, went the extra mile.
• Guy sleeping in the lobby (not a homeless person).

“Very nice lobby, room very nice, nice view of the area. Excellent staff.”

Feb 19, 2008 by Teresa from Rossville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location was perfect for my weekend plans. The hospitality and helpfulness in finding things to do was great.
• All was fine - if I had to say something: no breakfast as hospitality.

“The open lobby was very pleasant with the fireplace and outdoor patio. The room was spacious and clean. I was very pleased with this choice.”

Feb 18, 2008 by Alan from El Jobean, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• No king bed typical cheap mattress.

“Good business location clean and neat.”

Feb 8, 2008 by Shehzad from Duluth, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean and pleasant.
• Everything was very good, no complaints.

“I would stay at this hotel again it was very clean and pleasant.”

Feb 6, 2008 by Carl from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location, very clean room.
• Restaurant/lounge closes too early.

“Very nice, clean hotel. The TV has an AV input jack for cameras or DVD. Too bad, they refused to give me a room with 1 king bed (they were not full). The lounge was closed by 9 PM on Saturday night. Housekeeping replaced the used coffee packets with only decaf packets. Lots of noise from hallway late at night, both nights. Overall decent, but not 3 stars.”

Jan 30, 2008 by Eric from Oakwood, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great location, near Gwinnett Arena and Discover Mills. Loafing Leprechaun Irish Pub is next door.
• The in-room wireless internet did not work well.

“Great place, and better than I expected. We were on a romantic getaway, and we weren't disappointed. The Irish Pub next door had great food and atmosphere, and the lobby had a warm fireplace that we took advantage of when we wanted to be social.”

Jan 22, 2008 by Lynn from Covington, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just a walk from Gwinnett Arena.
• Little confusing getting into the parking lot from Sugarloaf.

“My sister and I stayed there because we attended the George Strait concert at the arena. Check in went smoothly, and the staff was very helpful and friendly. The hotel is just a walk away from the arena. I have tickets to see Keith Urban in April and intend to stay there again.”

Jan 9, 2008 by Tomekia from Covington, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location, location, location. It's was near the Mall & highway.
• The carpet was dirty and I had dirty towels and pillow cases also.

“This is a nice hotel but I would not want to spend more than one night there. They need to pay more attention to the rooms, you walk in the lobby and it is breathtaking but you go to your room and feel disappointed the time you walk in. The comforters were dirty the pillowcase had makeup on it front the previous guest. And the towels look as if a couple of them had been used and then folded back up and placed neatly in the bath room.”

Jan 3, 2008 by Jim from Mandeville, LA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Convenient and quiet.
• Although in nonsmoking room, patrons smoked in hallways.

“Above average amenities, easily accessible, quiet, personable staff.”

Jan 1, 2008 by Haejoong from Luverne, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very clean room! So nice.
• I like free continental breakfast.

“So good place!”

Dec 8, 2007 by Brent from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly.

“I recommend this hotel, it was very clean and very close to the Gwinnett Center.”

Nov 27, 2007 by P from Stonybrook, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• Good position to travel.
• The room is not good.

“I don't think so the holiday is one of best hotels.”

Nov 21, 2007 by Bill from Las Vegas, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Room equipped with fridge and microwave.
• Chintzy bedding and mattress quality.

“Pros: new carpet, room had fridge, microwave Cons: room not well insulated from hallway noise (needs better door w/insulation); bedding quality. Overall, low bedding quality compared to competition plus noise issues renders this property below a 3 star in my view.”

Oct 31, 2007 by Bon from Ashburn, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel staff.
• Need a car to get around.

“Highly recommended hotel with great staff.”

Oct 24, 2007 by Muhammed from Suwanee, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[7]

• Location, clean, friendly and freeway close.
• Not much.

“There is nothing to say. I got better than what I paid for.”

Oct 18, 2007 by Teresa from Clearwater, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean great experience.
• Nothing everything was wonderful.

“Very clean and comfortable. Friendly staff!”

Oct 11, 2007 by Max from Sophia, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room and location.
• Pool was too hot.

“Nice new Holiday Inn, with a Euro feel, clean, no problems, would highly recommend to business or leisure travelers!”

Sep 27, 2007 by Karen from Buckhead, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The proximity to Gwinnett center.
• The one-cup coffee maker was hard to use for two people.

“Excellent location, friendly service, great hi speed internet.”

Sep 1, 2007 by Damon from High Point, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was very helpful and accommodating.
• First room had bugs in bathroom.

“The hotel was very nicely maintained -- First room had bugs in bathroom and staff was quick to respond and move us to another room without any questions or problems -- Bar prices were a little high (glass of wine 8$ and bottle of beer 3$) -- Very nice rooms and nice motel -- Would definitely recommend to others”

Aug 31, 2007 by Bill from Ellenwood, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, easy check in/out, location.
• Difficult to find entrance.

“I had a great experience at the hotel. Great location for local attractions and events.”

Aug 31, 2007 by Bill from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice restaurant/bar within walking distance.
• Lounge restaurant was too exposed to the lobby.

“Clean, quiet and accessible. I would stay there again as well as recommend it.”

Aug 30, 2007 by Brandon from Jamestown, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Nothing.

“Normally do not like to stay in holiday inns. This was an exception.”

Aug 30, 2007 by Lisa from Pickens, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staff was very friendly and helpful.
• Hard to find the entrance to it.

“Overall the stay was a good one. The staff was very accommodating to my and my daughter since we had to have a late check out.”

Aug 23, 2007 by Kris from Suwanee, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and room was excellent.
• I had a shower and no bathtub.

“The hotel was excellent. The staff was very friendly and helpful. The location is convenient to shopping and restaurants. It was an excellent hotel for the price.”

Aug 1, 2007 by Rojina from Plant City, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and helpful.

“Enjoyed my stay in the Atlanta area. The hotel provided a very pleasant experience.”

Jun 13, 2007 by Leei M. from Greer, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Big room.
• Slow response to the hotel soft key and 19" CRT TV.

“A mid size hotel in the convenient location to Gwinnett center with big and clean hotel rooms. It was very nice to have free shuttle bus service, but take too long to wait. Doors go to the gym and pool is difficult to open. Also suggest using LCD TV in the hotel room for better viewing quality.”