User Reviews for Candlewood Suites West Des Moines

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Oct 8, 2005 by Tim from Monroe City, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[7]

• Big room, quiet and clean.
• Distant location, hard to find, unhelpful or ignorant staff.

“Great place to stay once you find it, staff are apathetic, good parking, lot well lit and spacious. Average shower better than most, most are poor and fairly clean and spacious room.”

Sep 21, 2005 by Pat from Algona, IA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• The hotel was clean.
• Our bed was very uncomfortable. The mattress tilted.

“This hotel was clean and comfortable for the most part. The bed was very questionable. That was the only downfall.”

Aug 31, 2005 by Randy from Burnsville, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The price, the kitchen
• Cooling, heating units are very noisy

“Great value, clean & good location for me.”

Aug 1, 2005 by Steve from Livermore, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• suite with kitchenette is handy
• you can only get one queen size bed in any room

“The kitchennette is nice for us, as we're on the road working, and can buy groceries instead of eating out every meal. But with only one queen size bed available per room, if two people are traveling together, and don't want to sleep together, you have to rent two rooms.”

Jul 5, 2005 by Julie from Mediapolis, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Fridge, microwave
• No countertop in bathroom for women's stuff

“This was an excellent choice, especially for the price. Luckily, I knew where it was located, because it could be hard to find, especially at night.”

Jul 5, 2005 by Molly from Grundy Center, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was very nice
• It was a little bit hard to find

“Nice overall hotel.”

Jun 22, 2005 by Tina from Fort Dodge, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved it! Pantry great & borrowing movies was fun!
• Wish it had a pool

“I was thrilled when we got the Candlewood Suites! After having a little struggle to find it (missed our first turnoff) we pulled in and were promptly checked in. We needed another pillow and blanket and they quicky replied. We also needed fresh towels the next morning and they got them right away. We "borrowed" a movie the 2nd nite we stayed and the kids got a kick of of it. I'd definitely stay again - especially for the price!”

Jun 22, 2005 by Frances from Penns Creek, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was clean, comfortable, and affordable. I especially enjoyed the "suite" part - the kitchen, etc.
• There was nothing that I did not like.

“This hotel supplies clean, comfortable rooms at an affordable price. The benefits are enhanced by the addition of a small kitchen with a refrigerator and stove, as well as a desk and internet hookups for office work.”

Jun 12, 2005 by Diane from Dubuque, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Full kitchen facilities, free movie rental, close proximity to mall/conference center.
• Only one bed.

“Very good. I would stay there again.”

Jun 9, 2005 by Mike from St. Ansgar, IA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[9]

• This hotel had a lot of amenities that most other hotels do not offer for the price we paid.

“This was a nice place to stay. It was easy to find and conveniently located for events in or around West Des Moines.”

Jun 1, 2005 by Daren from Lincoln, NE
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• This hotel had very nice staff and offered free movies and music.
• The only things that I missed were a pool and hottub.

“Candlewood Suites I would highly recommend for someone who is looking for a home away from home for a couple of days. There is a kitchen area, VCR, and free high speed internet access in the room. An exercise room and free laundry area is located on the first floor. The front desk also has free movies and music CDs for your enjoyment while you stay. The staff is also friendly enough to tell you of local restaurants according to your preference. The only amenities missing are a swimming pool and a hottub. All in all, a great place to stay.”

May 23, 2005 by Diane from Storm Lake, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[3]

• Great amenities
• Did not get main floor room as requested

“Somewhat difficult to locate, unable to see from main road. Noisier than most - could hear people above just walking.”

May 15, 2005 by Brenda from Independence, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• In room refrigerator with kitchen area, large bathroom, comfortable recliner, large room, clean and fresh.
• Ice maker broke in refrigerator, but front desk did provide us with ice.

“Front desk attendant friendly and helpful. The room was clean, fresh smelling and was large. We liked having a kitchen area in the room. The bathroom was large. The only thing that might have been bad was that we did not know that there was only one bed. The only problem other than a broken icemaker was the fact that there was only one bed. Fortunately, one of us were able to sleep in the recliner.”

Apr 21, 2005 by Donna from Mt. Pleasant, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• conveniently located to where we wanted to be

“the only thing wrong with our stay was that the two of us were used to being in a queen bed by yourself, this had a full size bed. the snack room and exercise room was very nice also.”

Apr 20, 2005 by Linda from Bloomington, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• quiet, well-situated, away from hiway noise, convenient
• lousy toilets!!

“Overall, this was an average room/suite for the quality rating. In its favor, it was quiet, away from highway noise, and well placed in relation to stores, restaurants, etc. Staff very friendly & helpful. But for a newer facility, the plumbing was a very bad experience. The toilet was very easily stopped up, a great disappointment. Having a fridge & burners was good, though.”

Apr 19, 2005 by Vesta from Raymore, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We got so much more than we expected. We wish we would have had more time to enjoy the accommodations.
• A little hard to find since it was overshadowed by the neighboring Marriott.

“They bent over backwards to accommodate you, especially if you were an extended stay patron.”

Apr 19, 2005 by Justin from Marengo, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great Hotel, Large Bathrooms, Comfortable Bed, Free Laundry, Helpful Staff, Usable Kitchen
• Queen size bed was the only downside

“Should be rated better. I thought this hotel was too nice to be 2 Star... Very nice staff, good size rooms, nice bed, free internet available, free laundry, nice exercise area, movies and cds available for free check out, full kitchen(dishes included), and honor system store" including food, drinks, and disposables. Also easy mall access if you like that sort of thing.”

Apr 12, 2005 by Jim from Dickeyville, WI
Overall Rating: 5
Cleanliness:[7] • Staff:[1] • Location:[5]

• Free movies in room

“WE had four people and wanted a double room. The girl told us they were only singles with queen beds. Well rather than splitting up are party at two different hotels we asked if we could get a second room at the rate we paid. The girl told us there was no way she could do that. We asked if there was someone she, or we could call? We were told no! So we got a second room down the street. Not the end of the world,but the hotel did not even have a third of the rooms full.So the next time I stay in Des Moines I may not use.”

Mar 2, 2005 by Kellie from Eldora, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• They had a store like place.
• I didn't like the directions. It was hard to find!

“Wonderful hotel. It was very nice. The staff was wonderful!”

Feb 22, 2005 by Tracey from Mt. Prospect, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• It included free popcorn!
• the directions were confusing

“very nice and quiet hotel. It was clean and friendly.”

Feb 11, 2005 by Mike from Cottage Grove, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very nice suite, clean
• No hot tub/pool

“Very nice and would recommend to anyone staying in the area.”

Feb 1, 2005 by Milt from Solon, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• High-speed internet.
• It would be nice if they could have an outlet outside to plug in my diesel.

“I usually just look for a place to sleep and a table to work on. The room was spacious, the table had high-speed internet for my laptop and the kitchenette could be handy for an extended stay.”

Dec 15, 2004 by Kenneth D. from Rochester
Overall Rating: 10

“Great place, wish more Hotels offered more free amenities instead of charging for every little thing. This hotel gave great service, and a lot for the money.”

Dec 5, 2004 by Marilyn S. from Elk Horn
Overall Rating: 10

“I was very impressed with the hotel you found for me. It was more than I had expected. The room was large and roomy. It was completely handicap accessible with kitchenette and computer hook ups. The hotel had easy access to the interstate and was close to the shopping areas. Thank you for the fine job you have done for me whenever I needed a place to stay. I recommend your service to all of my friends and family when they are going to travel.”

Oct 13, 2004 by
Overall Rating: 10

“This is a really modern facility. It was very quiet and the staff was friendly. It was a nice place to stay!”

Oct 6, 2004 by Tina T. from Dubuque
Overall Rating: 9

“The Candlewood Suites was a very nice hotel. It was close to pretty much anything you needed. An unusually nice thing was you could check out videos/CDs at no charge - nice touch. The people were very friendly and helpful.”

Sep 29, 2004 by Gary D. from Hanlontown, IA
Overall Rating: 10

“The Candlewood is our favorite place to stay in the West Des Moines area.”

Sep 21, 2004 by John A. from Rockwell City
Overall Rating: 10

“When I booked this motel room I expected to be able to have 2 beds and when we arrived they only had one bed in every room. It would be nice to know before hand if the motels have one bed or more then one bed before a person gets charged. It was an inconvenience.”

Sep 21, 2004 by Paul S. from Estherville
Overall Rating: 9

“I was very satisfied with the hotel and the help. However, it was almost impossible to find with no sign by the main road.”

Sep 21, 2004 by Scott W. from Omaha
Overall Rating: 9

“Very nice place to stay. Located very close to a handful of places to eat. There is only one bed to each room so be aware of that.”

Sep 21, 2004 by Scott W. from Omaha, NE
Overall Rating: 9

“Very nice place to stay. Located very close to a handful of places to eat. There is only one bed to each room so be aware of that.”

Sep 21, 2004 by Paul S. from Estherville, IA
Overall Rating: 9

“I was very satisfied with the hotel and the help. However, it was almost impossible to find with no sign by the main road.”

Sep 21, 2004 by John A. from Rockwell City, IA
Overall Rating: 10

“When I booked this motel room I expected to be able to have 2 beds and when we arrived they only had one bed in every room. It would be nice to know before hand if the motels have one bed or more then one bed before a person gets charged. It was an inconvenience.”

Sep 14, 2004 by David H. from Akron, IA
Overall Rating: 8

“A very nice room, clean and roomy, but only one bed.”

Sep 14, 2004 by Steve S. from Rochester, MN
Overall Rating: 8

“Our hotel stay was a pleasant experience. Having a suite meant that we could have breakfast in our room. They have a convenient little store on the honor system which has snacks and some personal hygiene items. If we were staying longer we could have taken advantage of their mini-gym. I would recommend this hotel and would stay there again.”

Sep 5, 2004 by Marc C. from Sioux City, IA
Overall Rating: 7

“Great place. Gets high speed internet by end of September 2004.

Only cleans room once a week.”

Sep 5, 2004 by John L. from Marshalltown, IA
Overall Rating: 10

“The hotel was great but, I was told in my email confirmation that it was upgraded to a 2 star hotel (not), I was really surprised when I found out it had no pool or hot tub!!”